I've been really disappointed with my experience with Quality Air & Cooling. I scheduled a routine maintenance appointment months in advance, and they've now canceled it twice. What's even more frustrating is that today's appointment was canceled the same day, and I was never notified. The only reason I found out was because I called to confirm my appointment. They told me it had been canceled due to emergency calls and that I was being pushed back--even as a maintenance plan member. I completely understand that emergencies happen, but good communication and honoring appointments, especially for loyal members, should still matter. At the very least, customers deserve a phone call or text when an appointment is canceled. Unfortunately, this hasn't been a reliable experience, and I'm seriously reconsidering whether to continue using their services. I ask to cancel my membership and issue a refund for unuse maintenance services that I paid in advance. So far the person on the phone is giving me a run around. read more

We were quoted over three times what another company quoted, and 2-3x what ChatGPT says is a fair price. The tech was aggressive, wanting to stay after he delivered his quote and sit in our house while we were eating dinner so his boss could talk to us on the phone. I think clearly a high pressure sales oriented company. read more

Our water softener sprung a leak and Logan came out within the hour to help fix the issue and get water running back to the house. Huge life saver!! Will for sure use again in the future for any other plumbing and a/c issues. read more

I have been using Quality for a few years now. They perform regular maintenance on my unit and advise on ways to extend the life of my unit. They are not pushing services and are just helpful. Tony came in today for my six month check up and was friendly and all around nice. Then again, they always are. My unit has been discontinued so we talked about things to look out for since summer is coming. Never had a bad experience with this company. Very friendly staff. They seem to always want to help you extend the life of your unit and show you how doing little things help your unit run better. Highly recommend this company. Ask for Tony! But really, they are all nice. read more

We called Quality Cooling on a hot holiday weekend and they were able to come out and get things fixed right away. Chris was amazing, prompt, professional, quick, friendly! Couldn't recommend them enough and glad I found them. read more

I've used Quality for emergency repairs in my rental before and loved their customer service and fairness in terms of pricing. I used them the other day for my annual heating check up and can safely say they've got a lifetime customer from me if they keep up the good work. Riley and Thomas showed up right on time (the earliest part of the window I was provided, with a text before hand to make sure I was good for their arrival) and got to work right away checking everything over. My system is only 3 or 4 years old so there were no surprises, they did a glue job on some insulation that was coming off to prevent it becoming an issue in the future, which I appreciate. After the service, they shared and emailed me all the pictures, reading and information about the system. Overall, another great experience with Quality read more

I just had the most amazing experience with two very knowledgeable techs named Tyler and Riley. If you are looking for an honest HVAC provider who is professional and thorough look no further. I have 2 systems and I couldn't believe that they were here analyzing my system for over two hours. They shared with me about 40 pictures and very detailed information about the work they did, the items that were important (Pressures, buildup, burner operation and color, etc..) and truly educated me. They found issues that should have been obvious and corrected by my previous HVAC company. That led me to believe that the previous HVAC company had not even checked, incorrectly adjusted, or adjusted setting maliciously. Either way, I am super happy to have discovered them. Thank you for Epic service Tyler and Riley! You've earned a customer for as long as I am here. I cannot recommend this company enough. I implore you to give them a chance. read more

After a nightmare of a time with a different HVAC company our Home warranty reassigned us to Quality Cooling & Heating. Within 30 minutes of my work order getting created, I received a call from Quality to schedule. They had a cancellation and could come within the hour. Yes please! Colby was here for maybe 20 minutes? He quickly diagnosed and fixed the issue, and took the time to show us exactly what was wrong. Now I have a broken capacitor as a souvenir, ha. I didn't catch her name but the scheduling lady was also incredibly kind & friendly, exactly the type of person you would want to start your day talking to. By the way, my husband is not a review person but as Colby left my husband insisted that we find a way to leave them a great review so I hope this does them justice. I'm so grateful we got reassigned to this company, they are such a breath of fresh air to work with. Thank you! read more

I know the AC companies are having a hard time, but this one failed to come out anywhere near the time that they said they would, and when the technician came out, late in the evening after the appointment window, he said he needed we needed a new blower motor far outside the compressor unit. I contacted the company During business hours to ask how long it would take to get the partand they said they were waiting for an answer from their supplier I didn't get an answer for several days so I asked again and I got the same answer. They never sent the part and they told the Warranty companies it Was nevver reported to them that I needed a new part. If they didn't know I need apart why did they tell me that they were waiting for an answer from their supplier? Fast forward a week, and The service tech came back out, and called the office from my house and told them I needed a new blower unit and I could tell from the conversation that they told him he could come over in the morning and get part. The next evening I contactedthe technician directly & told me he was not able to get the part. Quality AC told the warranty company they had resolve the issue and closed the ticket I contacted the warranty company and they had it re-opened with quality air, I ended up just paying To have one installed out-of-pocket because after all it's 100 - 105° In the Austin area right now. Quality never followed up on the reopened ticket- read more

I have my heating and cooling maintained on a regular basis thanks to this company. Tyler has done my last two maintenance visits and has done an exceptional job on both occasions! He is thorough, professional and takes the time to answer all of my questions/concerns. Thanks Tyler for making a maintenance visit a pleasurable one! You are awesome!!! read more

My HVAC system went out while I was on vacation. On my neighbor's recommendation (he replaced his system with Quality Cooling & Heating just 2 weeks earlier), they set up an appointment upon my return. Colby Smith, a Master Technician, ran diagnostics, showed me results of tests he ran, and let me know all options available to me regarding needed repairs. He was very patient in answering all my questions and let me know how best to achieve my desired outcome. Needless to say, I have been extremely satisfied with my decision and interaction with company staff. I upgraded my system to handle the size of my home and cooling and heating needs. Everyone has been friendly, professional, and a pleasure to work with. I would not hesitate in recommending Quality Cooling & Heating to anyone with AC/Heating issues. read more

I purchased a new A/C unit from them in 2021. They brought and installed a different unit than they listed on my invoice but didn't mention it. They also installed the cutoff valve in a way that it couldn't be accessed if needed. I had them correct it. Now in 2025 at almost 4 years old they tell me that the motherboard needs to be replaced and under warranty for the parts the labor would be over $800. I questioned it and asked how long the job took. The employee said a few hours and although I stated that was still extremely high for labor I let them continue, He returned and replaced the board in 25 minutes. I questioned him on it because $800+ for 25 minutes of labor is absurd. His only response was that he had gotten pretty quick at it.... I will not speculate as to their ridiculous pricing but wanted people to know what they can expect from this company. I will no longer use them as I don't feel they are trustworthy or reasonable. read more

Our AC went out after a storm and they came out fast to diagnose the problem, communicated VERY well for someone with zero knowledge of AC units. Got a early confirmation call from the company, which was great as I just woke up. Daniel and Colby were very courteous and thorough, they were back to fix the problem on our very old machine and what to look out for in the future. These guys are great!!! Highly recommend them! read more

The service manager, Balde, came out specially to fix my air conditioner. He showed me what he was doing, checked to make sure the repair worked and that I did not have questions, and completed the repair after hours so that I did not have to wait several extra days, and he did this at a reduced cost. I really appreciate his professionalism and the fact that my air conditioner is working again. read more

Got our a/c fixed in a pinch at 9pm, thank you so much Balde. Would definitely recommend!

I can't say enough about the experience I had with this company. Really made me feel like I was dealing with a company with unmatched work ethic and integrity. Feels like having your own family striving to help you and not just about making money. I completely feel like they would go beyond any other company I've contacted in the area. Family operated business with morals!!! read more

I asked for a call from the manager while the tech was on site and I filled out a survey on their site a week after I decided not to use them. I never heard back so I will share my experience. The issues: I was quoted $1,800 to replace a blower motor in a carrier air handler. Its about an hour of labor. Part is $750. To get it done I offered them $1,200 since they already made it out to my house and could get the part quick. $1,200 is the top end of expensive but the tech stuck to his guns (I had him call the office to make sure the price was correct) I have enough contacts in the industry to know that $1,800 to replace a blower motor in a 3,000 sq ft residential attic space with enough headroom to stand was outrageous enough to get laughter- so I went another route. The tech had a lot of knowledge but it was obviously a sales heavy site visit. I do believe they would do a good job and I feel confident they would stand behind their work but c'mon with the prices..$500-$600 an hour in labor?! read more

Quality Cooling & Heating replaced my HVAC around 6 months ago and it made a huge difference in my electric bill. I have an all electric home. Every single person that I have worked with, from technicians to the lovely ladies on the phone, have been extraordinary! And that's unusual these days. I've had to work with many service reps and have ended up so frustrated and angry, and this is the ONLY company that is 100% dependable in their quality of work and service. I completely recommend them for anything you need. And I do not say that lightly as I am not easy to please. read more

We were told by a large company that we needed a new system and they left us without air conditioning. I called Quality and Cody Smith was at the house within the hour. He took a look and WE HAVE AC! It needed a new control panel, and he got us up and running! The unit does need to be replaced, but we can plan and save for it. Thank you Cody. read more

Colby is awesome, he is very professional and quick to get the job done. I have never been disappointed with any of the service folks I have had at my home. The office ladies are very understanding when I call soaking wet with sweat and with temperatures 78-80 degrees in the house and AC is set on 72. I don't believe I will ever call anyone else for AC repairs. I have used several in Georgetown and am so glad I found Quality Cooling and Heat!!!! I have been using them for a couple of years now. read more

Cedar Park AC tech was very thorough and knowledgeable regarding the type of AC service requested. read more

I was impressed by the professionalism, quick response and installation of both crews that worked at my house. They showed up on time and took care of business. read more

Great customer service and timing! Appreciated a photo of tech texted before he arrived. Coby wore a mask and very polite. Only had heater unit checked, no repairs yet. So far great service! read more

They were awesome. My AC died on the hottest day of the year (so far, but we all know Texas). They showed up in less than 2 hours. Unfortunately they have to order a new motor as my unit is an older unit. But the technician was prompt, courteous and wore a mask. Will definitely be using Quality for all our Air conditioning and heating needs in the future. read more

Alex was super awesome, patient and professional yet humble and down to earth. He explained everything by breaking it down "Barney-style" and didn't try to "sell" me anything. I trust Alex with my home. Services are worth the money and have high value; I feel like I invested into my home and family for sure. Highly recommend Alex and Quality Air & Cooling. read more

Had a major problem. During a winter storm. They came the same day. Fixed on the spot. Reasonable rates. Friendly staff, excellent communication! What more could you want... read more

Yet another company in Leander and the surrounding area who says they offer 24 hour emergency service but really doesn't unless you ha e a service contract with them. False advertising house ws 90+ degrees didn't care stopped making calls at 8pm. If you don't offer emergency service stop lying to potential customers. This is just another reason this town has turned to CRAP. No sense of truth, honor or customer service. Sad when yiu contact a dozen plus companies who claim they offer 24/7 emergency service but it's a LIE just to get you to schedule service at a later date as if you don't need service now and are willing to be over charged later. Kiss my rear end!! read more

Amazing service, friendly staff, better prices and availability than their competition. Tyler was super nice, answered all my questions and really helped me to understand any issues and concerns that I had. He is knowledgeable and took the time to explain everything he needed to do, he took pictures in my attic and gave me excellent recommendations on how to keep everything in tip top shape moving forward. I would I highly recommend Tyler and using this company for your heating/cooling and venting concerns. read more

Wow! Came out and helped me in less than an hour. Luckily a quick fix! No runaround. Very impressed and grateful to have cool air again! Thanks, Daniel! read more

Daniel was very knowledgeable and able to fix our problem quickly. Katie in the office was great to speak to and a good person to have representing them. Even with all the heat and many calls I'm assuming they came out the same day (Actually within about 4 hours). Good on letting us know when they were headed to our house. Overall no complaints. Thank you read more

Showed up quickly to troubleshoot my A/C issue. They quickly isolated the issue, replaced the bad part, verified the fix and were done in 30 minutes. read more

Great service from Daniel with Quality Cooling and Heating. He came out the same night we called and had our AC unit up and running in no time. Daniel was very professional and respectful of keeping our house clean. We were first time customers and very happy with the whole experience. read more

All the staff from Quality Cooling & Heating was very friendly, knowledgeable and efficient. I would definitely recommend this company, you won't be disappointed! Good company and great staff!!! read more

I am very unhappy with the cost of my service, not the service person who I believe did his work. I was charged $530 for what took him at most 30 minutes to fix, no parts were involved other than a bit of solder, just a copper weld. Yes, I agreed to this before hand, but I might point out this is way above what most anyone makes doing anything, including doctors and lawyers. I want to pay a reasonable fee for the service performed, this business has set fees for things that are totally unreasonable. My service person also installed freon. I found out that an entire canister (25 lbs) of freon costs about 100 plus dollars. Daniel said I needed 13 lbs. he went to get it somewhere. So, they used approximately half a canister, (13 lbs) to put into my system once they sealed the leak and it cost me $585.00. This process took again, at most, 45 minutes including a trip to go get the freon. I don't live near any stores. According to home advisor it should take 5-10 min to install one pound of freon, but somehow Daniel was able to get 13 lbs installed in about 20 minutes. They also mentioned that installation charge should be $70 per hour. Now I am left wondering how much freon was really installed. All in all, I would be very careful, check their quotes with others before hiring them. Supposedly my work is guaranteed but I received no written document stating such. The entire service, including leaving to go and get the freon lasted one hour and 30 min. and I am out $1200.00 plus. I want to know what someone can do for you that you think is worth that much. The materials price were a tiny portion of this charge, probably less than $100. This work happened on Labor Day, but that was an extra $24, so the service call was $99 rather than $75. If you are interested, let me tell you more. Supposedly, my fix could have taken much longer (lets say 8 hours) and their policy is to charge everyone the same no matter how long it takes. I don't know about you but i am not interested in paying other people's bills. Plus, I am no longer naive enough to believe if they had a difficult time finding a leak, they wouldn't just decide that they could not find it and say you needed a new coil or a new unit, they are not going to spend an entire day finding your leak. The honest way to go about doing this, if this is a company policy, is to tell people that they may find the leak and fix it in 30 minutes or it may take 8 hours, but you will still be charged $530. This way you know you are involved in gambling and you know they have committed to an 8 hour search if you have a difficult find. Instead they infer, by the way they tell you, that this service is worth $530, when it may not be, as in my case. But if you did know it could take 30 minutes (and in my case it didn't really even take that long), you will ask why they charge $530 if it's a 30 min fix and find out that behind their pricing is a method they have of controlling what, I am sure they know, is the best win win for them. They are not trying to do the customer any favors. I will never deal with a company that has set prices for items that you have no idea how long it will take. I'll be looking for some honest guy trying to make an honest living. read more

good job, on time, the guy cover his shoes when he walked in, very nice thing to do even I don't care about these thing, fix the heater less than an hour, didn't try to sell me extras thing, like coverage or something els. read more