2025 Review: 15 years ago, Chris saw how helpless/desperate my wife and I were with our hobbling AC system. He took amazing care of us and installed a new HVAC system with all the bells and whistles available at the time. He basically made a customer for life in 2010. 15 years *later*, Chris and his team did exactly the same thing with our new 2025 HVAC system. Flawless installation in less than a day (and with perfectly mild weather to boot), meticulous cleanup, and fantastic customer service as always. For 3 dudes rooting around in our hallway and attic installing the thing, you'd have thought they were trained by ninjas. Throughout the entire day, Chris, Juan and G didn't disrupt or "get in the way" of my wife and I while we worked from home, and got it all done without a hitch. Chris even updated the pedestal that our outside unit would sit on so now it will remain safe, dry and out of the way of any rainwater. Excellent job, but who are we kidding -it was totally expected. Thanks again Chris and Neal HVAC! You guys are the best. read more

Can't say enough good things about Neal AC. Chris is wonderful and makes you feel like family. Our 2 AC units were replaced this year and are working beautifully. The installation was done quickly and with great care. Oh and did I mention the price? Very affordable. Chris' team has been back a few times to tweak the temperature in a few of the rooms, and remind me how to use the thermostat. :) Great company. Hire them. You won't be disappointed. read more

Neal Heating & Air Conditioning came as a recommendation from our neighbor who happened to be a long tome happy customer. We received a quote for a more affordable AC unit that wasn't sold by our typical AC repair group. Similarly rated but $5K cheaper. We were SO impressed by how detail oriented the quote was and subsequent install was. Three men came out to remove the old unit - they were AWESOME! So respectful, kind and detail oriented. Their names were Ross, Noe, and Gershom. We were so impressed by their professionalism and eye to make sure everything was working and operating as expected before leaving. They also cleaned up despite it being a rainy day - no mess left behind! Will definitely use them again! So impressed! read more

It's hard to overstate just how good Chris Neal and his Team are! Super efficient! Super friendly! Whether it is a difficult issue to diagnose or a simple "user error", Chris and his Team remedy the issue with professionalism and kindness. As a Real Estate Broker I am frequently asked for referrals for different tradespeople and when appropriate I always recommend Neal Heating & Air! I wish I could get him to start a plumbing company and handyman service. Thank you Chris and G for great work today!! read more

Quick and professional. They installed my new system one day after I accepted the quote. Price was great. Arturo and his team were on time, finished early and did a top notch job... and I am in the AC business. Would definitely recommend. read more

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I recently moved into an older home. My HVaC was pretty old. I had a lot of different companies come out and give me bids for repair and replace. I would say hands down Neals Heating and AC have the best Value and customer service. They came in lower than every bid and offered more services for my money. I also just felt like I could trust them. Chris and Arturo and G and whole team (I stink with names) thank you for the system and giving me some peace of mind . They were mindful while on property and cleaned up before they left. They also were nice to my dog and cat, which helps :). And to add, it's really hard sometimes when you are single woman trying to figure this stuff out and I really felt like 1)they are trustworthy 2)took the time to explain things to me and did it a kind and non condescending way (THANK YOU) ! Ladies you are in good hands! All the best! read more

Arturo with Neal's Heating and AC replaced my AC/furnace yesterday and did an amazing job! Arturo, Jesse and their crew were extremely respectful, courteous, knowledgeable and friendly throughout all the work they did. I have used this company for the past few years to repair my old unit and they always responded timely and fixed it quickly and at a fair price. I highly recommend this company! I will not use anyone else. read more

Had a great experience with Chris and his team replacing our 15 year old system. To start with, these guys helped me squeeze a few extra years out of my old AC unit until it finally gave out. Chris, Arturo and the whole team were responsive and professional in helping us find the best affordable solution in just a couple of days, and the installation team was fantastic. Always wearing masks and working around our work-from-home arrangement and other contractors that we had in the house that day. I highly recommend Neal's Heating & AC for quality, affordable service, and I look forward to continuing our relationship with them in the future. read more

It is so refreshing to find honest professional help! I had an AC issue last night and Chris was out the next morning to fix it. This past weekend the motor in this 6yr old Carrier AC system had to be replaced and Jesse came out and replaced it as fast as he was able to. It's August in Texas...I'm so grateful guys! I definitely recommend this business. read more

I contacted Chris earlier this week and he spoke with me explaining the options and his recommendations. He explained that there was no need for him to come out as they have been doing this for years and he quickly quoted me a very reasonable price. I agreed and I soon met Jesse who reviewed my house and the install so they would have all the details they needed for the work. Jesse was very knowledgeable and professional and I was soon set up with an appointment for later in the week for the install On the installation day Arturo and his team arrived right on time. They quickly got to work on removing the old system and installing the new. Everyone on the team explained things to me as I passed them by and I never needed to ask anything. They each took the time to fully explain things and it was clear they all were very experienced and knew exactly what they were doing. I have had many people come to my house over the years however Jesse, Arturo and the team really stand out as a group of highly professional and talented individuals. They know exactly what they are doing and they take the time to do a great job and ensure that I understood everything. I highly recommend Neal's. read more

We've had two occasions to utilize Neal's and both experiences were great. Our A/C went out last year and they replaced it. This year they helped with an A/C drainage issue (not their fault, due to how it was originally set up in the 80s). They are quick, polite, and affordable. I recommend them to everyone I know. read more

Chris went above and beyond to help us out in a desperate time crunch we were in. He always responded immediately and over delivered on the times he estimated and quality of work. Please call Chris with any ac needs. He will shoot you straight. read more

Bought a house with a 20yr old HVAC and wanted to get it replaced before the Texas summer heat really set in. Spoke with Chris through email about a quote. He was quick to respond and answered all my questions. Chris's quote over email came in about $1000 less than other companies were starting at for our specific job. He sent Jesse over to take a look at our house and confirm the price. Jesse talked us through our options and got us signed up for next available spot. Neal's techs showed up early and we're very friendly. They worked quickly and everything looks great. They even swept out our whole garage instead of just cleaning up their work area. So far we're extremely happy with the work Neal's has done for us and would recommend giving them a call. As a side note, while installing our condenser the techs found a 4ft Texas rat snake living under the unit. Chris came out, captured the snake, and said he'd release it on his property in the country. I know it's not much but I really appreciated the fact they chose to not harm the snake. It may just be me but I think that says a lot about a person. read more

Definitely wasn't planning on replacing my entire unit when I started the process of repairing my A/C, but my unit was 14 years old after all. I got opinions from multiple companies and Chris's quote just couldn't be matched with the system they were going to install and the additional work to update my zoned unit. On the install day, Jesse, Arturo, and the rest of the install team were expeditious, meticulous, and highly professional. Couldn't ask for a better experience. They also offer something that I couldn't find anywhere else, they'll come back every 3 years to check on my system. If you are in need of A/C, go with Neal's A/C. read more

We have been using Chris for our AC/heating needs for about ten years now. We have several properties and we trust Chris to take care of all of them. We even recommend them to our friends and family. The most recent example of why we love their visit was a recent issue we had. The AC stopped working on a Sunday afternoon, on one of the hottest days of the year. We sent a message asking for help, and on a Sunday afternoon, we got a response and an appointment scheduled for the very next day. Jesse showed up, exactly on time, and quickly took care of our situation. It was a cost-effective, easy fix and Jesse had our unit back up and running in less than half an hour. In addition to excellent service, the prices are always reasonable. read more

Spoke with Chris this morning and while I will say that he definitely seems to know what he is talking about, the reason for this 1 star review has nothing to do with an install we experienced and everything to do with who Chris is as a person. I called Chris for a second opinion about a new system we were needing to have installed and to be honest, we were all ready to have Chris do the work until he asked for our address, saw our last name, and said "ahh, that tells me all I need to know" referencing the fact that we have a Jewish last name. I do not abide bigotry or hate in my life, my business dealings, or the people I associate myself with, and I encourage others to do the same. I ended the conversation and after thinking about it for the last 30 minutes, decided to write this review. Very unfortunate. Update (8/27/18): In response to Chris' written reply here (and btw Chris, thanks for the voicemail threatening to leave my company a bad review in retaliation for me telling the truth - I'm going to make sure I save that one), I can assure you this was not a misunderstanding. It had nothing to with business, and was not misconstrued. At no time did I ever tell you that this was a commercial project, or you wouldn't have been quoting me a residential unit (Carrier 24APB6). Yes, halfway through our conversation I mentioned that my wife and I are architects and that we know a bit about HVAC, but I never told you our business name. A misunderstanding would not explain why you exclaimed that based on my last name I would "make sure to get a great price." Again, it is unfortunate you can't just straight-up apologize for the comment. I will not be responding to this any further as I have better things to do with my time than deal with someone like you. Update (8/28/18): It seems Chris has now changed his reply to this review to be apologetic in the hopes that others won't be put off by his previous actions. The call we had was pretty obviously on Chris' cell phone, so there's no recording to listen to with others (and if there were, he is required by law to let a caller know they are being recorded). read more

Sadly during the hottest week so far this June, our old AC for downstairs quit on us. Chris and his staff to the rescue! They came asap and declared it DOA, but they had a plan. All of the equipment needed was available, and they got to us in a few days, which this summer with all the wait time, was remarkable. Because we invested in a larger unit for downstairs, the attic stairway had to be replaced in order to fit the unit through the opening. Everyone involved was punctual, very friendly, responsible, and thoughtful to clean up after themselves. There was something wonky in our upstairs plumbing, which caused the unit not to work as well, so they had to come back out the next day. Jesse was there bright and early - and so nice about returning. We highly recommend you call with AC needs. The team has worked together for years, and it's obvious they have built good working relationships. Win/win for the customer. read more

Neal HVAC - Our AC units - Heating & Air Conditioning/HVAC Near Me - Georgetown, Texas

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They came out to check an intermittent issue that my furnace was experiencing. When they came out the furnace worked perfectly so they weren't able to diagnose the issue. Chris and his crew were super nice and didn't even charge me for the time they were out here because they could not diagnose an issue. I was able to figure out the issue was due to my nest thermostat but it could have literally been a number of things. I'll use Chris again if I ever need furnace work or a replacement. read more

I have nothing but great things to say about Chris and him team, Arturo, Noe and Jesse. They are extremely professional and yet very friendly at the same time, even dealt wit my 3 dogs perfectly. Chris is very attentive to the phone, and I like the communication of text before arriving. We had one issue (our fault) that we fixed, but Chris insisted on getting a team member back out to us immediately to make sure everything was going smoothly. Go with these guys, they know their stuff and will not disappoint you! read more

From beginning to end, my experience with AC by Chris was outstanding!! Chris was able to see me in the day I called. Unfortunately my AC unit needed to be replaced. Chris went over all the details with me of what was wrong with my old unit. He also went over all options on how to finance the new unit. He set an appointment for 730 on the day that the unit was supposed to be installed and the people were at my home by 7:25. The technicians were professional courteous and kind. They explained everything that was going on with my unit. They installed it in what I consider a very good time. They cleaned up everything in my home and before they left explained how to use my new Nest. An excellent experience!!! read more

Excellent service! Quality company. Replaced both of my A/C units. Both times did a great job. Courteous installers.

This company is a life saver when it comes to Texas heat! I'm very happy with the service. Jesse is such a cool dude. Thanks for the help. read more

I live in Leander TX. I called Chris on Sunday and had his 2 guys, Arturo and Jesse out to my home the very next day. Arturo does the ductwork and Jesse does the installation of the HVAC. I was really, really impressed with their knowledge. Duct work is SO important and Arturo knew exactly how to work the ducts for the best air flow. Jesse had great knowledge about the installation. I have been very impressed by this company. They were the 5th company I had spoken to, plus I'd done an unbelievable amount of research... 10 days worth. Trust these guys to do a clean beautiful installation and get your air flow right! Great prices. Look no further. SOOO important to get the right installation! read more

Highly recommend this company! I, regrettably, had a policy with a home warranty company (AHS) that proved 100% worthless. I called Chris and spoke with him (NOT an offshore resource) and he had a guy (Arturo) over the next AM to look over my systems. Based on the recommendation, I replaced both the HVAC systems in my house as opposed to *try* and repair my 19-year old systems. The cost ended up *way better* than any other company around here and the professionalism displayed by everyone was outstanding: 1. When I called, I spoke directly with the OWNER, Chris, himself! 2. The total cost (while a lot for me ...) was significantly lower than anyone else that I had checked with. 3. I went from 10 SEER to 16 SEER systems using the Carrier Performance series -- what a difference! 4. The team at my house was fantastic. Led by Arturo, they were all very nice and friendly and did everything they could to keep the noise down as I was working at home while they did the work! 5. The guys were *very careful* to use some kind of 'grip blanket' on my wood stairs to make sure that nothing was damaged. 6. They cleaned up *every bit* of the debris and the house looked great when they left. 7. The guys helped me get both of the new NEST thermostats configured and made sure that I knew how to operate them. A great company and everyone that I was in contact with was very professional and took pride in their work! Highly recommend! read more

Our 22-year old 5-ton Trane furnace and A/C system for our 2,500 sf single-story home needed to be replaced. Several of our neighbors recommended Neal's, as they were very pleased with the quality and price of the furnace and A/C systems recently installed in their homes. We could not be happier with the overall experience and our new 2-stage Carrier system. It is very quiet and they reworked some of the ducts so air flow is more balanced throughout our home. Their pricing, quality, clean-up, etc were all great. They completed the entire project on a Saturday in less than 5 hours. Chris, Jesse, Arturo and the rest of the crew are excellent. read more

Chris installed a complete a/C and heat system three years ago. I started having trouble with the a/C ruining excessively long so I called him. He sent out his tech right away and the unit was a bit low on freon so the tech checked every thing out and charged the unit. Chris didn't charge me for a service call, no charge at all. I was very impressed that he stood behind his install after three years. Great company to deal with. read more

Called up Chris when our A/C went out. We were promised a morning appointment the next day. The tech showed up mid afternoon. They diagnosed a refrigerant leak, gave us more refrigerant, and had the A/C up and running within an hour. But they were not able to tell us where the leak was, just saying "It's probably in the coil". The price was reasonable, so I'm not unhappy. But I kinda wish they had done a little more, ya know? read more

I met chris by at Rudy's on 360 a year or so ago.. we talked and he gave me his business card. Our front ac went out the first week of May 11'. Forgetting about Chris...I called our old company that worked on the unit a few years before. they changed out a capacitor and billed us $350 to get us going and quoted us $12,000 for a new unit.. I thought that pricing was high for what he did and couldn't believe that it would cost that much for a replacement so I did some research and found out that the capacitor cost was $35 I was pissed and remembers that I met Chris and found his card in my desk. Chris Came over for a second opinion and thoroughly explained what the issue was with our unit. Gave us options and suggest that a new system be installed. He quoted us a price 1/3rd of the our old AC guy did. it wasn't a cheapo, Generic, no named unit either. but a Carrier unit with a high seer rating 2 days later his crew came out and replaced our inside and outside unit. he found that the plenum was crushed and improperly installed and that the run off drain was never hooked up. he even added an additional return as the original wasn't enough to have proper air flow. His Crew was clean and polite, and worked hard to make sure the install was correct and no short cuts were taken.. They even cleaned up after the job was complete. So much I think they left the house cleaner than when they started. Chris even took some extra time explaining to my wife how the thermostat works and Kindly programmed the thermostat. wow.. what a difference.. the system works great. has awesome air flow and now only runs 1/4 of the time as the last unit. we even turned up the thermostat as it's so much efficient than the old unit. This was my 4th ac system getting replaced in 2 houses.. this was by far the most pleasant ac service experience I have ever had. two thumbs up and I highly recommend AC by Chris. Great service Great Price Great Experience read more

Chris has now installed HVAC units at 2 locations for me and I have been beyond pleased with both jobs. If you just want to get a quote that will not change, beat the competition's prices, and don't want to be upsold, then Chris is your guy. He mainly deals with Carrier, so you should know that going in. Chris is direct and no-nonsense about his business, and you deal directly with him--the owner. No layers of salespeople. He responds to calls, texts, and emails at any and all hours. His installation team has worked with him for years and they are polite, efficient, and hard-working. Chris has the AC business in his blood. His dad owned a company for years which is where he learned the trade. If you have questions from simple to overly complex, he will take the time to answer them. Don't be afraid to trust someone local like Chris. You won't regret it. read more

I have used AC by Chris for 10 years. He has done an excellent job everytime he comes out. I had both units replaced 10 years ago and he keeps them in great shape. He is always out within 24 hours or less from my call. The people that work for him are polite and knowledgeable. read more

Helpful, professional, and a good price for quality equipment.

Before you think about anybody to come to your home, CALL THIS GUY!!!!!!!! Called him at 8 am.expecting him to maybe come next day. He showed up 10 mns latter ,my system was frozen ,so he turn it off and came back latter to check and run some tests... After all that, he said call me if you have any problems! And charge me nothing for the visit...wow If this is not an honest men, I don't know who is. I already gave his number to a couple of my friends today because I want them to be able to use Chris next time they need. I will be calling him for sure and so should you. Thank you Chris. I give you 10 stars. read more

Highly recommend these guys for competent and efficient AC work. We had our 1st AC replaced by them 5 years ago and had them back to do the other one last week. Chris Neal has deep HVAC background and experience - so if you want a no BS guy to discuss your AC needs and answer any technical questions - he would be the one. The crew was courteous and efficient - they arrived promptly as scheduled, completed all the work as discussed and shared the warranty and AHRI certs within a couple of days. read more

I had an AC problem today and my regular AC guy did not return my call in a timely manner. Since it was Friday and getting late, I thought I would call this company, since it had good reviews, and I didn't feel like wallowing in my own sweat for the weekend. Chris actually answered the phone when I called, and told me he would send his partner, Bryan. Bryan called 5 minutes later, and said he was on his way. Bryan was polite and professional. He also did not look like an ex-convict that I wouldn't want in my house. Bryan took the time to look at all parts of our system, then diagnosed the problem as a minor issue. Bryan quickly took care of it, and the cost was very reasonable. I think I have a new AC company! read more

Chris from A/C by Chris came out today to fix my dead A/C. Turned out to be a dead capicator (sp?) for the inside unit. $100 later (for part & labor), my A/C is up and running! He's a very nice guy and gave me some great advice and didn't try to sell me anything. He just came to fix the problem, and didn't charge me an arm & a leg! I HIGHLY recommend him, and WILL use him again for any future issues. read more

Highly recommend! AC by Chris just completed installation of our AC system inside and out and did a fantastic job. Shopped around and found that they offered the best price for our Carrier Unit. I also checked on reviews. After installation of our unit I agree that they delivered quality products and service. Couldn't have chosen a better installation company. Knowledgeable owner and technicians. Respectful installers that left everything clean. read more

They did such a great job on our hvac, and we're all the way in Manor Tx. We had a few questions over the weekend and Chris responded within minutes. Highly recommend. read more

We had two original units from the early 90s and, while they had performed admirably for the past 20+ years, one of them died in the fall of 2015. We went with AC by Chris due to the overwhelming positive reviews and ratings - we were not disappointed. They were fast, efficient, professional, and overall good guys. It's no surprise that when the other unit died this December that we immediately called Chris and they were at our house in no time. Not only was the unit replaced just as expertly as before, but Chris didn't want the thermostats to be different so he replaced them both to match! Details guys. These guys get it! read more

Super professional, honest, and efficient. Appreciate you guys coming out and doing a superb job, at a very clutch time. If anything comes up in the future I won't hesitate to reach out. Thanks! read more

Chris' team, Noe, Chris and Arturo, replaced my entire AC unit in the exact amount of time they had quoted; this included the attic portion and the exterior unit. To say these gentlemen were courteous, professional, informative and on-point would be an understatement. They walked me through every step that was going to be done at my house. They left my garage clean, hauled off all the trash and took time to educate me on my new thermostat. I recommend AC by Chris to everyone. Chris personally answered each of my phone calls, even on a Sunday. Thank you, Chris. read more