Neal HVAC

(483 reviews)

Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Proven Plumbing & Air

(411 reviews)

They responded timely and their rate was reasonable. This was our second time using them for…read moreplumbing issues and we will use them again, if needed.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

McCullough Heating & Air Conditioning

4.5

(8 reviews)

I have used their HVAC service for over a year so decided to try their plumbing service. I was very…read morepleased with the knowledge and professionalism of Will Kamenitsa. He arrived early and called prior to arrival. I didn't feel pressured for any of the services he suggested. Between Matt Downing on the HVAC team and Will Kamenitsa Plumbing team member I am delighted to recommend this company.

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

Airco

4.6

(276 reviews)

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Advanced Air Conditioning and Heating

4.8

(125 reviews)

Joe responded quickly to our request to evaluate a new HVAC system to replace our 20 year old…read moresystem which had seen its day. He proposed 3 alternatives and we decided on one. We agreed to his proposal and work was scheduled for the following week. Our new system was installed and works great. These guys are professional in all areas . Highly recommended.

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Rembert's Heating & Air Conditioning

(15 reviews)

Philip is great and is a fantastic option if you're looking for a local AC guy. He's experienced,…read moreknowledgeable, professional, honest. It's his business and you always interact with him directly. He gives you his cell phone number and patiently answers all your questions as needed. He does the scheduling and he's the one that comes to do the work. When working (I had a cooling check done), he made sure to explain everything about my particular cooling system to me and took the time to answer any questions I had. It's obvious that he just wants to do good work and leave the customer happy. He's not looking to make more money than he's reasonably owed. When looking for an AC tech to check my cooling system, I briefly chatted with a bigger company who gave me inflated pricing for simple maintenance (they were also oddly ambiguous about contingency pricing). Philip was straightforward when we first spoke and gave me all his pricing, including any potential add-ons (super dirty coils, etc.). It was an easy choice. His prices are very reasonable. It was $80 for a cooling check (incl. a light condenser coil cleaning) and $60-$70 for a heating check (in April of this year, obviously prices are subject to change based on economical considerations). The only problem is he's busy! Since it's just him, he's booked way out in advance for maintenance. He does always leave openings for emergencies so don't hesitate to reach out to him. It's a bit old school so you've got to pick up the phone and call (no online scheduling or Yelp quotes or anything). I also paid by personal check (forget what other payment options were available). Thanks, Philip!

Excellent service at a fair price. Very knowledgeable!!…read more Very honest and thorough with great advice.

Local Air Conditioning & Heating

4.8

(115 reviews)

Called Local Air Conditioner and Heating and Joshua was at my home in 20 minutes. Fixed my air…read moreconditioner issue quickly and reasonably priced. I will use them for any future repairs.

Charged $350 for a simple drain line cleaning and claimed costs have gone up. There's no way costs…read morehave gone up to justify 5x the price of what a tune-up that usually includes the price of a drain line cleaning costs. Also, the condensate drain pan started leaking within 2 months of the drain cleaning, and he quoted me $1,800 for a drain pump installation that should have cost $600 at the most. Not doing business here anymore.

Honest Air Conditioning and Plumbing

(328 reviews)

Gave helpful advice and worked quickly, efficiently, and respectfully. Response time was good.read more

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

Austex Air Conditioning & Heating

4.6

(64 reviews)

We woke up with a projected high of 112° and an air conditioner blowing hot air. The fan was…read moreworking but the unit outside wasn't doing anything. After our normal AC repair guys out of Georgetown were booked (as well as 2 others we called) Austex THANK GOD had an opening for this afternoon. Their tech was able to come an hour earlier than they originally thought and was completely done replacing our capacitor, taping a leak up in the attic, and washing the AC unit in less than 45 minutes. He was super nice and very quick. Austex will have repeat business from us.

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.

Carl's Heating and Air

5.0

(161 reviews)

This is a family owned business. In an industry that doesn't always feel honest, both Carl and…read moreCallie come across as genuinely sincere, genuinely helpful, and they have never seemed to be just out for a buck. Quite the opposite, they have proactively given us tips that no one else had ever offered us (and we have always had yearly AC tune ups) to keep our AC units running longer. We appreciate this and respect them and their business. Just good, honest people.

A lot of folks slapping down five stars here and the few that didn't have nothing to do with Carl's…read moreworkmanship. I was looking to replace my entire AC system which is why it's important to find the best in the business and rated the best. It's also important to find more than one 5* business so you can get a better picture and quotes for such an expensive endeavor which I found helpful. If you're going to go all the way with such an expense, it's best to educate yourself as much as possible, and there's lots of YouTube videos on AC repair and replacement which you should watch prior to making that decision. You really need to be an informed and educated customer or you might find yourself with an inferior or wrong system. I found that certain AC companies want the steer you to certain brands they represent, so you may wish to decide on a brand first. I found that the Carrier Infiniti system with its very high seer rating and variable speed was the perfect choice. More details on this system in the photos below. If you live in a two-story house like mine, you can expect the price to be much greater due to the fact that you have dampeners which will need to be fixed or replaced which greatly adds to the bill. As for my AC, it was over 20 years old, but still chugging along. However, I knew there was going to be new mandates in 2025 which would greatly add to the expense of AC replacement such as a new refrigerant which is slightly flammable called Puranovance. I replaced my old R22 compressor with the new R-410a which is still readily available, but will eventually be phased out many years from now. I also mistakenly thought you'd get a good deal by replacing it during the cool months, but apparently a lot of people were doing what I was doing so no break in the price. As a matter fact, the date of manufacture of my new Infiniti compressor was only just a couple weeks old before it was installed. After some back-and-forth on pricing, we finally decided on a date of installation. Carl and his crew showed up and had everything installed within six hours and hauled off the old units. We still needed some troubleshooting in order to dial-in the thermostats functioning properly, but everything works perfectly now and the temperature remains exactly as you set it throughout the house. Both the compressor and the blower motor are incredibly quiet. Since I knew I needed this replacement at some point, I had enough money in the bank to cut a check for the job. When you sign up for Carl's service, you get Carl in the equation. Check out the photos below which show you the equipment, specs and the pricing. Update: After 2 weeks the plenum did separate, but I was able to use foil tape to close up the 8" gap. Personally, I think a 30 day check up would be a good idea not just for Carl, but anyone who gets this kind of installation from whatever company you choose.

Lady Bird Air Duct, Chimney, Dryer Vent

See more unrecommended reviews

(55 reviews)

This review is for the follow up customer service I received from Omer. I appreciate how he took…read moreaccountability for the oversight of cleaning the roof portion of my dryer vent however, neither of them going in and getting the inside of the house portion. I'm very happy with the customer service I received and communication was excellent. I will not hesitate to use them in the future.

Everything from start to finish was top notch. From the beginning they got back to me right away,…read moreanswered all my questions, and when the technician arrived he explained everything. I only had our dryer vent cleaned and some hose replaced but he still went into the attic to inspect the line. The only thing I wish they would have done, was removed the lint filter and cleaned as well. But would definitely use again.

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Michelle G.

4 years ago

I was looking for a local, family-run business to set up the seasonal maintenance to my AC and heating system in my home. I had used a local company for years, but changed providers in the past 3 or so years due to a continual degrade in service quality all around - from the phone call to the business to the service itself. When I called Neal's, the owner answered the phone and was easy to understand and listened to my questions. We scheduled a maintenance service (reasonably priced) for the following week. When the service tech came out he did a very thorough job checking my entire system. As I figured, he showed me that the unit was about to 'expire' (lol)... I knew this was coming as my system was pretty old. The price points that he showed me were reasonable and all-encompassing, in that they included to total cost with no hidden charges. We scheduled the service for the following week. The crew showed up when promised - actually at the top end of their window - and got right to work. They had my old system out, new system in, thermostat installed, and checked all ducts and everything else up in the attic and were finished within a 4-hour window. I made sure to have my car out of the way and a clear path to my system as well so I think that helped with the timeframe, too. You will not be disappointed using Neal's as your primary AC/Heating company as they are wonderful to work with, honest, and do what they say they'll do and that matters! read more

Mirna O.

6 years ago

I moved to Round Rock last year. My old HVAC system was the original system (22 years old) and understandably not operating very efficiently. Knowing that it could die at any point, I decided to be proactive before the summer and get some quotes. After an astronomical quote from a different company, I thought I was in for a very long, unpleasant ride trying to find someone trustworthy and fair. I don't know much about HVAC systems, but after that first experience I did enough research to at least know if someone was blatantly trying take advantage of me. I spoke to a second company, but something about it did not sit right with them either. Then I called AC by Chris. They came to my house that same day. The representatives were forthcoming and honest. They did not try to oversell me, which I appreciated greatly. I had another company on my list to call (also with good reviews), but I was so blown away by how comfortable I felt with these guys that I decided that was the end of my search. They replaced my two systems the following day. The crew was friendly, professional and very meticulous. There were a couple of items that were perhaps not part of a standard installation, and it was all done at no additional cost. And, as an added bonus, they also gave me the best pricing out of all three companies. I greatly recommend them to anyone that's on the fence! Thank you, Chris, to you and your crew! You guys are awesome! read more

Biff C.

6 years ago

HVAC system was failing. It was 25+ years old, and another company had given me reasonable bids. A friend recommended AC by Chris. I called. Chris, as advertised, answered. Based on the fact that my home was relatively small, he gave me an-of-the-top-of-his-head bid, for an installation that was a bit complex (very tight fit). Chris came in about $1500 less than a comparable unit provided by the other company (one that I'd recommend also). And, unlike a third pitch made by Strand Bros, total con artists, who were pitching units between $10,000 to $20,000, Chris was straight forward. No b.s. maintenance packages. No used-car tactics, like Strand Bros, trying to sell me on monthly price instead of total cost. His technicians came out to determine whether they could get the old unit out of a low-pitched attic, and a new unit in. They took pictures, measured, and got back with Chris and the head installer. We scheduled for Saturday. Install team showed up in a couple of waves (one to start dismantling and another to start the install once the old stuff was out of the way). They were in and out in less than 5 hours, with an entirely new, very quiet, high-efficient system. So far, so good. The house is cool. The AC is quiet, and despite the heat, the house is staying cool without the unit constantly switching on and off. Great job. Great price. read more

Debi J.

11 years ago

In December I made an offer on a home and had the home inspected. The inspector said the AC needed major work and suggested I contact an HVAC company to inspect the unit prior to purchasing the home. After looking at reviews for companies located in Round Rock, I contacted Chris Neal and he sent Brian out the next day to inspect the unit (I might add they did not charge me for this visit). The unit was completely dead. Brian was very diplomatic and professional in dealing with both myself and the seller of the home (who definitely did not want to hear his AC unit was in need of replacement just weeks before our scheduled closing). Understandably, the seller wanted to get two additional quotes for the complete replacement of the AC unit and at the end of the day, he told me the quote from Neal Heating & AC was much less than the other quotes he received. The seller made a concession in the price of the home and after closing, I contacted Chris to set up installation of a new Carrier unit. His installers showed up on time, told me how long it would take, installed the new AC and Nest thermostat and gave me a tutorial on how to use the new thermostat, programmed it for me and helped me download software on my iPhone. They finished in about 4 hours and Brian thoroughly cleaned my floors when they were finished! I highly recommend AC by Chris!!! read more

Tiffany C.

5 years ago

I had several issues arise after a technician hired by my home warranty co installed improperly-sized equipment in my unit. Called Chris at Neal's after dealing with 4 different incompetent techs after the improper install - not one of the reported any issues with the improperly-sized coil. Chris' team member Arturo found the issue quickly and after discussion amongst Chris and Arturo, it was determined that my system needed to be replaced due to the improper install wreaking havoc on the rest of the system. When I looked up symptoms of an improperly-sized coil, all the symptoms showed what I was dealing with for over a month. I quickly scheduled the install after Chris gave me a very reasonable price quote. The guys were on-time, polite and professional, and very conscientious about my home and clean-up after, and the final cost was just as Chris quoted - no hidden fees tacked on last minute. And best of all, my new system is running great, my house feels like a much-loved igloo, and all rooms are running the same temp - no more uneven temps and scorching 2nd floor, even my office which always ran hotter even before the improper coil install is at the same desired temp as rest of house. Thanks, Chris, Arturo, and the rest of the team for the much needed peace of mind - totally worth it!! read more

Jeff G.

15 years ago

Chris and crew came out per request this morning. I can't say enough about this guy. I had another Georgetown based company come out prior to calling Chris to fix my AC that was blowing warm. What a disaster! I won't name names. They had no idea what they were doing. When I would ask the tech what the problem was he didn't seem to know what it was and seemed to be just making stuff up. They replaced a run cap with wrong amperage replacement and grossly overcharged my system with lubricant for the compressor. Their so called repairs could and would have seriously damaged my system over time. Their recommended repair solution was to replace a reversing valve and solenoid. AC By Chris found those parts to be totally fine and in working order. Chris quickly started to unravel and fix all the rats nests of mistakes the other Co. had made. He was appalled at how bad the mistakes were that had to be corrected. Don't hesitate to call Chris for all of your HVAC needs. Sure was refreshing to finally deal with an honest and direct professional. Chris had it fixed in 30 minutes. He really knows his stuff! Be sure to remember that he runs a smaller company for now. I recommend waiting for AC by Chris if they're busy. Well worth it.. Thanks guys. read more

Chris S.

10 years ago

One of our A/C unit went out in December 2015. Fortunately we didn't need it and had the time to research and gather estimates. AC by Chris was not only the one we felt most comfortable with after talking through it but also was the least cost quote. Chris was honest and upfront from the beginning and never tried to pressure me into a more expensive unit. We called Chris in January with our decision and decided that we should consider replacing our other unit as well as it was only a matter of time, so we talked though it with Chris and he was able to fit it in that same week and at a great price His team showed up on time and got right to work. Within 4 hours both of our units had been replaced and Chris' team had cleaned up after themselves. Chris even called to make sure we were satisfied before his guys left. We had a minor issue with a thermostat the following week and I emailed Chris. He called me back within minutes and had a tech onsite within the hour. Cannot say enough how dedicated this team is to customer satisfaction. Highly recommend them for your HVAC needs. Its now May and the A/C is running quite nicely and we find comfort in the fact that we will stay cool for years to come. read more

James C.

10 years ago

As a chronic DIY enthusiast this entire ordeal bothered me to the core. With the idea of not paying retail anything at the top of my mind, I was ready to go buy gauges and a vacuum pump but after some light reading decided that wasn't a good idea. My home warranty company literally wanted to mold the dust of my broken compressor into a new part. That must be some machine they have. Being a rational human being and looking at the weather forecast, I decided to overcome my primitive notion of being a pioneer in the wild west and I got some quotes. Chris ended up texting with me which was super convenient. He also tolerated my being a huge pain in the rear asking more questions than I should have. Pound for pound he beat a "friend price" from a referral on the exact same model by 800 bucks. His service was excellent, sending a large crew out who masterfully installed the new unit. They even overcame my aversion to the carrier brand, and I later learned that Willis Carrier actually invented the AC. Compared to my 2001 Rheem this thing is quiet, and I can now start a side job as a meat-packing warehouse. Well done. read more

Bruce C.

14 years ago

Few service calls make me want to run right to a computer and post good comments. I've had three such experiences with AC by Chris. At the worst of last summer, I severed the power to my external AC unit through some aggressive lawn care, and a page of satisfied customer reviews led me to Chris. Let's be realistic - on hot days, these guys are swamped with calls. But when Chris took me right outside over the phone and walked me through a cover removal and reconnection of my unit without charging me, he made an instant customer. The unit failed for real later in the summer (this time not my doing), and Chris made a same-day visit to diagnose the problem, zoom off for a part, and return to install it all in a 2-hour period. So when my heating system ignition began to fail this morning, service was a no-brainer. Chris took my call and was in my home within two hours, where he performed the repair and charged only a nominal fee for visit and parts. Go ahead and call me a ringer for him now, I have every reason to be. He worked hard to earn his go-to reputation with me. read more

Amanda H.

10 years ago

Finally! An AC Company I can trust. I called on a Sunday and left a message. He returned my call the very next morning and we scheduled an appointment for that same day. After looking at our system, he gave us 4 different options with prices so we could determine which would best serve our needs. Absolutely no pressure and so sale tactics! We decided to replace our entire system. His prices are extremely reasonable! We scheduled the install for 2 days later. He arrived on time with a great crew and was finished by lunch. He took the time to show and explain to me what was wrong with our previous system and how the last company we hired, AC Express, totally messed up our system. He answered all my questions and even set up my new programmable thermostat. The workmanship is incredible and I can't get over how well our new system is working. I feel like we bought a new house! He also discovered why our house was so humid during the winter! He fixed problems I didn't even know we had! Call this guy, you won't regret it! read more

Jessica D.

10 years ago

Anytime I have ever had a/c problems I get sick feeling knowing I'm going to deal with outrageous prices, poor service, and headaches from being taken advantage of because of the emergency situation it can be in Austin summer to be without a/c, BUT that couldn't have been farther from the truth with AC by Chris. A service technician, Jarod I believe, was at my home within about 10 minutes of my call. He looked at everything and listened to me and what I had been hearing and experiencing. Within minutes he had a diagnoses and within another 5 minutes had tested and confirmed without a doubt that diagnoses. He let me know the pros and cons and gave me great tips on how to make my unit last longer. It was a Friday afternoon and from the time I noticed our house was hot to when we were lounging comfortably again was barely over an hour. The cost was more than fair and I trust we will be good to go with our a/c for a long time again. I will not call anyone else in the future except AC by Chris! read more

Mike H.

9 years ago

The original AC for our home here in Central Texas was undersized from the very start (2006) . Any summer where the temperatures meant we would see 100 degrees was going to make it hot in our home and hard to sleep at night. We bought a window AC but those are not very economical when operating full time. Recently , even with the additional AC both units were running almost all the time. Chris had serviced our Central Air several times and finally we agreed it was time for a new AC. They changed our unit out in 4 hours and installed the correct size Central Air unit. The new AC price from Chris was very competitive. We are going through another bout of 100 Degrees+ this summer, our window unit has been removed and the larger AC unit from Chris runs very little. Our home is much cooler and sleeping is great. Chris has a great install team of young men and their workmanship is excellent. Our AC bills will be considerably less in the future. Thanks Chris and your Team. read more

Chance W.

9 years ago

We found AC by Chris from positive reviews 2 years ago when our AC unit went cablooey in the peak of the summer. AC had to be replaced and Chris was the best quote, fast and efficient, and the nicest of the bunch. Here we are, 2 years later and while on vacation, our AC unit had a slow water leak that buckled our wood floors in our absence. One call to AC by Chris this morning and he made time to stop by an hour later to check it out!!! An honest straight shooter, he told us summer is tough on AC units and we need to up our game on changing filters - as a dirty filter had caused the issue. Chris blew out the drain line and gave us a maintenance lesson on our unit - replace the filter every 10-14 days in the summer due to our shedding herd of pets and bleach the drain line 2x per summer to keep this AC purring like a kitten for the next 10-15 years! We HIGHLY recommend AC by Chris, as we've had nothing but great experiences in our times of need! read more

Terry H.

10 years ago

One of our A/C units went out in March 2016 and fortunately we really didn't need it at the time so it gave us some time to get a couple of quotes. We got a quote from the original company who installed them but decided to get another quote. We started researching and came across Chris and found nothing but great reviews. I called Chris to tell him what the problem was so I texted a picture of quote I received and he came back at half the price,no kidding! We scheduled the repair two months later and was given a window between 1-3 pm and the tech showed up one hour early with all the parts and ready to go to work. After about an hour, the repairs were completed and could feel the house cooling down right away. The tech also looked over our whole system put in 1 lb of Freon at no charge to make sure we had good clean air. Great job by Chris and his team and highly recommend them for any heating and/or AC repairs needed, Terry Round Rock read more

Jaimie A.

8 years ago

We've had a great experience and highly recommend working with AC by Chris. We initially called them to look at our unit in the spring. They were extremely honest that they suspected our 17 year old unit would not last much longer and suggested saving for a new unit. They spent a good hour going over the unit and explained all of the issues. They did not charge us for the evaluation. 4 months later in the middle of the summer heat, sure enough our unit gave out on a Friday night. Chris had his crew out to see the unit that same evening. They said they could replace the compressor and that would get us cold air for the time being, however we decided to just replace the entire unit since our system was so old. The following day on a Saturday they were at our home and replaced the entire system by 2 PM. The crew that installed the system were great. They were polite, clean, and fast. We highly recommend working with AC by Chris and his crew. read more

Robin S.

10 years ago

When I needed help with my ac I'm glad I listened to a friend that recommended AC by Chris. I had my problem quoted at 1000 USD by another HVAC company. They squeezed me in and made the repair for a fraction of the cost. Jason, the technician couldn't have been nicer to work with. He actually made me feel guilty for working on my computer while he worked his butt off up and down stairs, in and out of the attic and outside. We get upset when our ac goes out but these guys work in even higher temps every single day. I'll always calI AC by Chris when I have any problem with my ac. I've read great reviews of all the technicians but probably ask if Jason was available. Exceptional individual that couldn't have been nicer. He was up front, honest and explained everything that needed to be done any why. I normally don't write reviews but can tell you not to waste time looking around when you have a business like AC by Chris available. read more

John C.

13 years ago

Downstairs AC unit went out this summer. After speaking with a company we had used before for HVAC service (to remain nameless), they sent a tech by and told me the unit was "short to ground" and could only be fixed with a $6,000 new unit. I tested the unit myself and could not get a similar reading on my volt-meter. Called tech back to tell him my results and he said my meter wasn't the right kind. Complete BS! I called Chris, explained my situation, and he was able to install a new unit for just over 1/2 the price of the $6,000 quote. And the unit wasn't short to ground - the crank in the compressor was broken. His crew was out the next day and had us installed and up and running by afternoon. In addition to the professionalism, hard work, and honesty, HE IS JUST A NICE GUY. I would recommend to anyone who doesn't want to be at the mercy of unscrupulous HVAC companies. read more

Liz D.

10 years ago

When our A/C system completely broke down, we contacted Chris and he came out and installed a completely new A/C system for us in March 2016. The new system was quiet and cool and we've been so thankful for it. Last week, we noticed that the equipment outside was making a whirling noise, that we'd not heard before. Since the system wasn't even a year old yet, Chris had us video it with sound and send it to him, so he could diagnose the problem. Within 24 hours, he called and asked to come out and take a look at it. He came out and said that he could tell just by the sound of it that it needed a new condenser unit. He came out the next business day and repaired it while we were at work. It was covered under warranty, so it didn't cost us a penny. Chris is a great guy and very responsive. Could not be happier with his services. read more

Pia R.

12 years ago

My tenant called to inform me that the AC was not blowing cold air in the house. I called couple of well known HVAC companies in Round Rock for diagnose/ estimates. After the technicians checked the AC unit they told me, that I need to replace the compressor or the entire HVAC unit. I have decided to call one more company and, that was AC by Chris. Talking to Chris, he took his time to explain to me about the benefits of replacing the entire AC unit, or just some part. I found that very honest and educating. Chris sent out his technician to check my AC unit and, unlike the other two HVAC company, the only thing that my AC unit needed at this point, was some maintenance. Chris gave me a reasonable estimate and, his technician fixed the problem right the way. I highly recommend AC by Chris for his honestly and great prompt job. read more

Rob W.

10 years ago

This is a long time coming, this outfit replaced my entire system two winters ago on the coldest day of the year, gave me a great set up sized correctly for my house and had it installed correctly in one day! Flash forward two years its 90 degrees out and my ac is off and both my thermometers are blank. I do some google action and get no love, I call Chris work number leave a message to please call in the morning, 3min later my phone rings. Chris asked me a few questions and tells me my ac condensation drain is clogged causing some safety switch to turn off my system so it would not flood my house! in min he walks me through cleaning it out and adding bleach, folks don't be like me do this every few months at your home .. and 5 stars for Chris calling me back and helping me out save me $$$$ that's great customer service! WOOT. read more

Neal HVAC - hvac - Updated August 2026

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I have been using Quality for a few years now. They perform regular maintenance on my unit and…read moreadvise on ways to extend the life of my unit. They are not pushing services and are just helpful. Tony came in today for my six month check up and was friendly and all around nice. Then again, they always are. My unit has been discontinued so we talked about things to look out for since summer is coming. Never had a bad experience with this company. Very friendly staff. They seem to always want to help you extend the life of your unit and show you how doing little things help your unit run better. Highly recommend this company. Ask for Tony! But really, they are all nice.

I've been really disappointed with my experience with Quality Air & Cooling…read more I scheduled a routine maintenance appointment months in advance, and they've now canceled it twice. What's even more frustrating is that today's appointment was canceled the same day, and I was never notified. The only reason I found out was because I called to confirm my appointment. They told me it had been canceled due to emergency calls and that I was being pushed back--even as a maintenance plan member. I completely understand that emergencies happen, but good communication and honoring appointments, especially for loyal members, should still matter. At the very least, customers deserve a phone call or text when an appointment is canceled. Unfortunately, this hasn't been a reliable experience, and I'm seriously reconsidering whether to continue using their services. I ask to cancel my membership and issue a refund for unuse maintenance services that I paid in advance. So far the person on the phone is giving me a run around.

Britton Service Group

(48 reviews)

On time. Found the problem with the AC. Fixed the problem. Gave advice for avoiding the problem in…read morethe future. Professional. Excellent rates. Would use again in a heartbeat.

Wow, six years since my last review! I have since had a new system installed and maintained by them…read moreon an annual basis. Outstanding, and knowledgeable folks. As noted I have an annual service contract with them for my cooling and heating systems, and also have used them to install my smart thermostats. Jon and Corinne, thank you!

The AC Guy of ATX

(12 reviews)

We have used the AC Guy since 1994 and have always been pleased with the service. Jeremy, now…read moreAnthony have always explained everything that needed to be fixed. They answer all my questions and concerns honestly. They are extremely reliable and it's nice to know that I can give them a call for routine maintenance or a repair, especially with the brutal heat that we have to endure. Nancy G.

Anthony and Jeremy came by to check out my system for its annual service. They were very thorough…read morein cleaning the units both in the attic and outside. They used my hose to clean the outside unit and recouped it on the wall holder. They took the time to explain to me what they checked and how everything was within proper specifications and the system was ready for another Texas summer. They arrived on time and were very polite. Highly recommend The AC Guy of ATX. I am thinking it should be guys since it was two of them. lol

AC Pros Air Conditioning & Plumbing

(83 reviews)

We really appreciate the excellence of AC PROS. They initially helped us when our AC went out (on a…read moreholiday weekend of course). My husband was impressed and signed us up for continued service, which we are glad to have. We've had work by Ryan, Doug and Ethan and all have been absolutely first rate, helpful and nice as can be. Highly recommend them!

AC Pros is the best company I have ever dealt with for my plumbing and AC needs. They have taken…read morecare of my home and a retail building when I had one. Doug P. Is wonderful and on top of everything.

Express HVAC Service

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We reached out to them to help them initially, to inform them another copycat company appeared to…read morebe pretending to be them. So when they then offered to come out to service our home, you'd think they'd be on it. Think again. After moving around our own appointments to accommodate them, they made us wait hours. No text, No call, No show. We called them and were told the tech 'was running a little late' and he was just leaving (wait)... To go to A-NOTHER house - Not us!! THEN he could come by. Blah blah. I'd be embarrassed to even say that to a customer after what they'd done. Our day was shot because of them. Unprofessional + unacceptable. Never do business with individuals who don't respect, value, or consider you.

Our air conditioning failed last night. We are seniors and it's been 105 degrees + here in…read moreGeorgetown. We had a tough night so I called Express HVAC this morning. We'd used them before with good results so we called again. Surprised and elated to have them come same day, and it was fixed right away. These are my "go-to" heating and air conditioning people. Truly exceeded my expectations!

G & S Mechanical

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Our management company sent G&S out to us for a weekend call because our A/C went out. We were so…read morethankful they did! Our system was fully checked out and repaired. The technician even indulged a few questions I had about maintaining the system. Through his discovery of the issue, he realized we needed a part, so he reached out to a coworker to bring it to him so he could continue working. We appreciated this. We are very glad our A/C failed in the spring and not in the depths of the summer. We now have faith that it will survive the Texas heat!

I've worked with Shane & Jorge for hvac concerns. The process from scheduling to service was a…read morebreeze, and definitely exceeded expectations in terms of cost and value. The scheduling team was super accommodating to availability. The times I had a technician come out they were kind, respectful, and professional. They carefully inspected, diagnosed, and serviced any issue - And pretty quickly too! I have a small attic crawl space and Jorge was not afraid to get in there to complete what was needed. Can't say enough great things about my experience.

Accu-Temp

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Have worked with AccuTemp since the early 2000's. Kept my old system working for years and…read morereplaced my system in 2017. Do annual preventative checks. Today I had another one. The technician arrived as scheduled. Was super friendly and informative. All things working properly. Tina at the office is always friendly and helpful. I will keep using this company and recommend them to all who ask.

Accu-Temp installed one of my two HVAC units a while back - that experience was a good one and the…read moreAmerican Standard equipment has worked well for the past 5 years. I recently had trouble with the unit shutting off and on by itself, so called A-T for a service call. May I say I was hugely impressed by the quality of the service people - friendly, courteous, competent, effective - Damon and his assistant fixed the problem quickly, at a reasonable price. They also instructed on how to avoid the problem (condensate drain pipe clogging & tripping the shutoff), in the future with simple, periodic servicing that I can do myself. Overall very impressed and highly recommend if you need HVAC assistance!

Davis Temp Control

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The person arrived on time and fixed the issue quickly. The fixed negotiated fee helped.read more

We returned from being out of town to discover our AC wasn't working. I messaged Davis Temp on a…read moreSunday after the first company I contacted no showed, and John responded within 10 minutes. He offered to get us in the following day, and when I told him I had a midday appointment he scheduled us as the first call. John and his colleague, Clay, arrived early morning and identified the problem right away. They were friendly, professional, and efficient. I'd recommend Davis Temp and plan to enroll in their maintenance plan, which is very reasonably priced. All in all excellent experience!

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