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    Q&Q Pool Tech Support

    5.0 (1 review)

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    3 years ago

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    Happy Pools and Spa

    Happy Pools and Spa

    3.8
    (67 reviews)

    John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

    Edit: pay no attention to his response about reaching out to him via text message, I have a massive…read moretext message chain with him, including a screenshot that he sent me showing his bank account which, in my opinion, is AI generated showing a debit of $56,952 on three different account numbers. Yes, three different account numbers with the exact same debit. It makes no sense, and unfortunately, I gave him months and months and months and now I have to take him to Small Claims Court. Be very very careful when dealing with this company. I had them out several times and last year, just before winter, we were told our u it needed new displays and that cost would exceed $1,000. We agreed and, after paying for the parts, we were told that because of the winter weather, they would come out on April 8th to do the work. April 8th came and went and I texted to see what was going on. At first he claimed that we didn't have an appointment, then I sent him a screen shot of the exchange. After that he came me the runaround telling me they could not locate the screens that I had already paid for. After weeks they came over presumably with screens that they found in the warehouse that didn't fit. Finally I told them I was able to source the screens from...wait for it...the manufacturer and suddenly we had an install date. That was on around May 23rd. No I have reached out to him and he is not responding. Absolutely appalling behavior. And before I get some stupid response from the owner about the truthfulness of this review know this, I have every text and I will add them to corroborate everything I've written.

    Arvidson Pools & Spas

    Arvidson Pools & Spas

    4.2
    (27 reviews)

    We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

    I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

    Danna Pools

    Danna Pools

    2.7
    (14 reviews)

    Stay far away! They will leave your pool unfinished and in complete disrepair. I contracted Daniel…read moreKamide from Dana pools on June 11th, 2020, to build a pool in Lake Forest. The pool was supposed to be finished by years end 2020 and it's still unfinished in November 2021. I have continued to make payments during 2021 in hopes the pool will be finished. I paid an additional 40k due to price increases and he once again promised it would be completed before winter 2021. Now material costs have risen once again. Daniel Kamide from Dana Pools is asking for even more money to finish the project that was supposed to be completed in 2020. His new projected completion date is mid 2022. Waiting another winter for them to finish the pool will lead to further damage, possible wall collapse and just a complete waste of time money. The pool has cracks all over which they tried to repair saying a pool liner would solve the issue. I hired another pool company to inspect, and they were shocked to see this type of damage on a new install. They said a pool liner would only last a little while before further cracks appear and cause major issues. The last straw was after the installation of the pumps and equipment. I was notified that Daniel Kamide returned after installing the pumps and started to disconnect everything. He attempted to steal the pumps and equipment he installed a few days earlier. We immediately contacted the Lake Forest police department and luckily, they arrived just before he left. We have begun to peruse legal action against Dana Pools and hope no one else falls for their terrible work and shady practices

    Can you give less than 1 star???? Do not just avoid using…read morethis company at all costs, RUN-RUN-RUN AWAY!!!!!! Through my own personal experience the owner of this company is anything but professional and is currently being sued. Please read my complaint in BBB to fully understand the grief caused by Danna Pools and the owner, Dan Kamide. Well over 100 feet of structural cracks in a pool that was less than 1 year old. Design, engineer, labor and materials all provided by owner and his company but somehow, without any remorse he believes it not to be his problem. RUN-RUN-RUN AWAY!!!!! Just like Danna Pools and Dan Kamide have done to me and other customers.

    Q&Q Pool Tech Support - poolservice - Updated June 2026

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