John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

Edit: pay no attention to his response about reaching out to him via text message, I have a massive…read moretext message chain with him, including a screenshot that he sent me showing his bank account which, in my opinion, is AI generated showing a debit of $56,952 on three different account numbers. Yes, three different account numbers with the exact same debit. It makes no sense, and unfortunately, I gave him months and months and months and now I have to take him to Small Claims Court. Be very very careful when dealing with this company. I had them out several times and last year, just before winter, we were told our u it needed new displays and that cost would exceed $1,000. We agreed and, after paying for the parts, we were told that because of the winter weather, they would come out on April 8th to do the work. April 8th came and went and I texted to see what was going on. At first he claimed that we didn't have an appointment, then I sent him a screen shot of the exchange. After that he came me the runaround telling me they could not locate the screens that I had already paid for. After weeks they came over presumably with screens that they found in the warehouse that didn't fit. Finally I told them I was able to source the screens from...wait for it...the manufacturer and suddenly we had an install date. That was on around May 23rd. No I have reached out to him and he is not responding. Absolutely appalling behavior. And before I get some stupid response from the owner about the truthfulness of this review know this, I have every text and I will add them to corroborate everything I've written.

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

The A&J crew from Melrose came out today to install a trench/drainage around the above ground pool…read morethey installed last week. This completed the pool installation. From beginning to end everyone worked in a very professional, courteous and friendly manner. The work they did was exemplary. The supervisor on the first job was Andreas and on the second job Philipe. Both explained everything that had been done, asked if they were any questions, and cleaned up after they were done. I give them a five star review. Also, the contact person in the office, Julie, was extremely helpful, knowledgeable, and friendly. A & A is a top-notch company.

Jerry used up my black dirt to back fill around pool because he got rid of too much of the sand,…read moreand now my pavers are failing!! My paver guy has already come out early this spring and try to repair some of it. However, he said he's afraid he's gonna have to peel back another layer all the way around dig all the black dirt out and put sand in there like it should've had. And this pool service does not care. I just wanna get out of there as fast as they can and get your money if you don't notice something is messed up. They're not gonna call you back. I suggest going to American sales and use their team.!!

Shout out to Dan!!!!!!! After numerous "sorry we cant help you" attempts on my part from outher…read moresuppliers, over two days to buy a 12x24x 48 replacemt wall only, Dan was able to find one for me in less than 20 minutes!!!! Two weeks later I now have the replacement wall and can complete my pool. As I told Dan, yes its just a pool, but because of his effort, and genuine concern he will have all my business from this point on....THANK YOU DAN, you saved our summer and future memories .....

Tom from Russo pools is phenomenal. I had problems with a pool cleaner he said bring in the part…read more He took a look at it made some changes brought it home. The cleaner works fantastic. I will never go to anywhere else!

Please stay away from this company, they do not know what they are doing and have zero customer…read moreservice skills and rapport. They were hired to do a job install a pool and they damaged it and were argumentative about it and I will be suing them. Please stay away. Look at reviews and lack of reviews. This company is not experienced pool installers. I went with this company because I was in a rush and he gave me a great price but l actually ended up paying much more to hire a professional to fix their mistakes. Pools are high maintenance and really do call for an experienced professional not someone who wants to do a poor installation and take advantage of a first time pool owner as myself.

Hard working staff and did a good job of installing my new above ground pool liner. Fairly priced…read moreand very reliable people. I would use them again!

The company provides very detailed quality in their workmanship, I would recommend this company to…read moremany of my colleagues and friends.

I've had SP Tech out 3 times and I've been happy with their service every time. I had a hard time…read moreeven getting any pool service to come out. They all said they were too busy but SP Tech responded quickly and got me on the schedule and I didn't have to wait very long. DeLondon is a nice guy and he's always done a good job communicating if they were running late, etc. I will definitely use them again in the future.

I let a different company open my pool this year because they were doing some concrete work on my…read morecoping. The guy who opened it showed me the spa wasn't holding water and accused Lotus of not winterizing the pool properly which set in motion costly events like pressure testing the spa. When the spa pipes checked out, lotus sent out two pro's Robert and Aldo. Aldo identified right away that the actuator for the intake was forced by hand during the opening and was slightly open thus draining the spa back into the pool. Robert took the time to show me what caused the problem and what simple of a fix it was. I will now only trust lotus and their team to open and close my pool. Thanks guys!

They came out to open/reclose my pool in 2025 after Matt from Greco pool service COMPLETELY failed…read moreto return calls/text, etc... So I give that credit to Lotus for helping me. But after that, we'll let's just say their calls would go through and FALL on deaf ears.. RESEARCH pool companies is my best advise to EVERYONE..

When we decided to build a pool we looked for a reliable company. Nick met with us and helped…read moredesign a perfect backyard retreat. We have been happy with the quality of the maintenance. If we have any questions or issues Sunset is quick to respond and help us. We are very happy with Sunset and recommend Sunset for your pool and spa needs.

We signed a contract back in February this year for weekly service. We also signed up in February…read moreto open up the pool the second week in May. I did so early so we could make sure that our pool would be open and usable for memorial day. Service so far has been an absolute nightmare. We were totally flexible on the day of service and the time but just asked that it be ready to go by mid May and I let them know that I was having events on memorial day and on the Friday before. Here is what I emailed Sunset today about my experience thus far. It looks like barring a miracle, we won't even be able to use our pool on memorial day as the pool and chemicals are cloudy and our cleaner is not working properly: "I have called seven times to your office over the past three days. The first time I called on Wednesday to confirm that my service was on Thursday and it would be performed as scheduled. They confirmed yes. On Thursday (yesterday), I called because at 11 am, no one had arrived for the scheduled service that day. The front office again told me not to worry and assured me they would be coming that day, Thursday. Then I called again at 3 pm because no one was there and they said I was next on the Thursday schedule, and they should be at my home shortly. At 5:15 PM when no one had still arrived, I called again and your office was now closed. I left a message on the general number. I also called your "emergency line" and left a message there. No one ever returned my call. No one ever showed up!! Today (Friday) I called this morning and they said someone would be coming today. Then when no one arrived by 11 am, I called again and they said they didn't know what was going on and would call me back. No one did. I called again and the office was closed." So, if you want to spend your time chasing down customer service and looking at an unusable pool for the memorial day weekend, this may be your company for weekly service. Just don't ask for Thursdays, that's our day!!! (Dripping with sarcasm ).