The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

I've worked with Cruz for the better part of 5 years. He's always been a bit spotty on arriving…read moreprecisely on the date he sets, but he is usually dependable to complete the work . . . eventually. Unfortunately, something happened this year and it has resulted in Cruz effectively stealing money from me. He indicated I needed a new pool cover and other equipment for my pool. In the past, I've paid a significant deposit and it has not been a problem (parts were typically installed in a couple of days of the deposit unless the parts were on backorder). This summer, he took a deposit for the pool cover and equipment and has yet to install the equipment. Offering up excuses or basically refusing to return my text messages. At this point, with winter approaching, I've run out of options and will be turning this matter over to the police. I would not recommend doing business with Happy Pools.

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

Staff is nice but I did not choose this pool installer myself--they came as part of a package…read morethrough Great Escape, and if I had known they were a separate company, I would have done my own research and gone with a more reputable installer. The entire experience was a mess. They left all the huge pool boxes and pallets behind, saying "we don't touch those." They also didn't install the pool stairs, which was never communicated to me beforehand. Anything they touch they'd claim it's extra money. This is not what you expect when spending thousands on a pool. I advise others to find their own installer and not rely on whoever Great Escape connects them with.

Great company! Very responsive to any communication. Crew was professional and worked seamlessly…read moregetting everything completed. Would definitely recommend!!

We have had the best experience with Russo's over the last 2 years of owning an above ground pool…read more They are reliable, knowledgeable and personable. We decided to try a small family owned business this year to open our pool. They left us high and dry with constant no-shows, lack of communication and requesting us to do tasks that fall onto the list of services that they literally have on their website. We reached out to Russo's after 2 weeks of going back and forth with this company and Russo's is here, 4 days later, as promised! We won't be going elsewhere again!

Russo's did service my pool last year, and all went well, but when they came this year, they…read morerefused due to type of pool we have. Same as last year, so I called and requested service, they refused and were cursing to me. I am very disappointed and please watch for mean female manager. I did buy from them for years, but this time my business goes elsewhere.

Please stay away from this company, they do not know what they are doing and have zero customer…read moreservice skills and rapport. They were hired to do a job install a pool and they damaged it and were argumentative about it and I will be suing them. Please stay away. Look at reviews and lack of reviews. This company is not experienced pool installers. I went with this company because I was in a rush and he gave me a great price but l actually ended up paying much more to hire a professional to fix their mistakes. Pools are high maintenance and really do call for an experienced professional not someone who wants to do a poor installation and take advantage of a first time pool owner as myself.

Hard working staff and did a good job of installing my new above ground pool liner. Fairly priced…read moreand very reliable people. I would use them again!

The company provides very detailed quality in their workmanship, I would recommend this company to…read moremany of my colleagues and friends.

I've had SP Tech out 3 times and I've been happy with their service every time. I had a hard time…read moreeven getting any pool service to come out. They all said they were too busy but SP Tech responded quickly and got me on the schedule and I didn't have to wait very long. DeLondon is a nice guy and he's always done a good job communicating if they were running late, etc. I will definitely use them again in the future.

Fantastic professional pool cleaning service members. Justin…read morewas very responsive with scheduling. Sauel & Robert (peanut) did a fantastic job. Very knowledgeable-Price is well worth the services provided when winterizing our pool. Definitely recommend Lotus Pools

Do NOT use them for automatic pool covers. The cover was never installed correctly. It closed on…read morean angle and had too much fabric. They came back 2x to fix it but didn't do anything. They claimed the manufacturer came out to check the installation. Then the men opened up my 2 year old heater and lost a piece. I was so aggravated with them I thought it was better to just have the cover be wrong instead of dealing with them. I used the cover 1 year and the 2nd year the side fell in. They said that wasn't under warranty. I called the manufacturer and they confirmed they never came out, so I was lied to. Two other pool companies told me there is too much material and will probably tear within a few years.

We signed a contract back in February this year for weekly service. We also signed up in February…read moreto open up the pool the second week in May. I did so early so we could make sure that our pool would be open and usable for memorial day. Service so far has been an absolute nightmare. We were totally flexible on the day of service and the time but just asked that it be ready to go by mid May and I let them know that I was having events on memorial day and on the Friday before. Here is what I emailed Sunset today about my experience thus far. It looks like barring a miracle, we won't even be able to use our pool on memorial day as the pool and chemicals are cloudy and our cleaner is not working properly: "I have called seven times to your office over the past three days. The first time I called on Wednesday to confirm that my service was on Thursday and it would be performed as scheduled. They confirmed yes. On Thursday (yesterday), I called because at 11 am, no one had arrived for the scheduled service that day. The front office again told me not to worry and assured me they would be coming that day, Thursday. Then I called again at 3 pm because no one was there and they said I was next on the Thursday schedule, and they should be at my home shortly. At 5:15 PM when no one had still arrived, I called again and your office was now closed. I left a message on the general number. I also called your "emergency line" and left a message there. No one ever returned my call. No one ever showed up!! Today (Friday) I called this morning and they said someone would be coming today. Then when no one arrived by 11 am, I called again and they said they didn't know what was going on and would call me back. No one did. I called again and the office was closed." So, if you want to spend your time chasing down customer service and looking at an unusable pool for the memorial day weekend, this may be your company for weekly service. Just don't ask for Thursdays, that's our day!!! (Dripping with sarcasm ).

Bill from Sunset was very helpful, accommodating and accessible during the process. He was honest…read moreand understanding and built a pool catered to our families needs. They have been very organized and efficient during the process.

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery…read moredate with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me.