The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

I've worked with Cruz for the better part of 5 years. He's always been a bit spotty on arriving…read moreprecisely on the date he sets, but he is usually dependable to complete the work . . . eventually. Unfortunately, something happened this year and it has resulted in Cruz effectively stealing money from me. He indicated I needed a new pool cover and other equipment for my pool. In the past, I've paid a significant deposit and it has not been a problem (parts were typically installed in a couple of days of the deposit unless the parts were on backorder). This summer, he took a deposit for the pool cover and equipment and has yet to install the equipment. Offering up excuses or basically refusing to return my text messages. At this point, with winter approaching, I've run out of options and will be turning this matter over to the police. I would not recommend doing business with Happy Pools.

Austin and Daniel opened our pool on 5/13/2025. As always, the level of service, expertise, and…read morefriendliness of the team at Aqua Pool and Spa was on display. Between Daniel and Austin it took less than 2 hours to get the pool to the point where I could finish filling it and get the pump running. By the next morning the water was clear to the bottom and it will only be a matter of time before we're enjoying our afternoons in the water. They went the extra mile by not only putting the stairs in for me but for finding a way to get the mat under them so I didn't need to jump into the 50 degree water to get in place. It's our 5th season with the pool and this level of service is what will drive us to be lifetime customers of Aqua Pool and Spa. During the opening process it was discovered that we would need a new winter cover for next season. They were nice enough to roll the old one up and take it away for me. If you are in need of any advice for your pool, spa, or sauna, the team at Aqua Pool & Spa will take care of you!

Top notch service!!! No wonder why pros is in their name because that's exactly what they are... We…read morehad two technicians come out today. Jacob and Justin and they were fantastic. Above and beyond my expectations. And the services they provide are amazing like winterizing and springerizing highly recommended.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

Expert pool remodeling & upgrade service…read more Andy and the team at Aquajoy performed a complete overhaul and upgrade to tour in-ground pool. Our project was a mess, and Andy stepped in and provided the planning and confidence to rebuild our pool to perfection. The plumbing, safety, liner & finishing, and transition to a saltwater pool completed a transformation of our efficiency in water and quality of the pool. He handled our contractor questions from electrical and concrete needs. They are the most responsive and skilled pool team we have experienced!

If your whirlpool tub needs repair, this guy is worth the wait (no surprise he is busy - he is the…read moreBEST). I hope I never need him again, but if anything else goes wrong I will not panic, because I know where to find thoughtful analysis of a problem, good problem solving and expert repair. Also- thanks to his advice on how to clean the tub, I will never again be tempted to disassemble the jets to clean them. Thanks for the vinegar tip! works like a charm.

Lars Larson responded to may call for help. My American Standard hot tub (bathroom) quit working…read more Lars came out and diagnosed the problem and fixed it - running smoothly now. A true professional. The fee he charged I consider excellent. HIGHLY recommended.

Was referred to Cobalt Pools by another company who was not taking on new customers at this point…read morein the season. I reached out to Adam at Cobalt Pools explaining that we needed a little "hot tub 101 for dummies" and he was very responsive and quick to schedule an appointment within a few days. Rolando was the service man who came out and he was excellent! He drained, cleaned and filled the tub and allowed me to watch how he did every step and explained the entire process. We inherited the hot tub when we purchased the house this summer and hadn't used it yet. He was so thorough and we appreciated his knowledge and friendliness to answer all of our questions, as well as explain the chemicals we would need to maintain the tub. We are very happy with our experience with Cobalt!!

Adam and John are obvious pros at what they do! They took the time to explain everything they did,…read morefrom inspecting, diagnosing, troubleshooting and problem-solving. We are new in ground pool owners, and they took the time to teach us everything about our system and how to make a run at an optimal level. I would highly recommend them not only for service and repair needs, but for weekly maintenance as well. Cannot thank them enough!

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery…read moredate with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me.

We have had the best experience with Russo's over the last 2 years of owning an above ground pool…read more They are reliable, knowledgeable and personable. We decided to try a small family owned business this year to open our pool. They left us high and dry with constant no-shows, lack of communication and requesting us to do tasks that fall onto the list of services that they literally have on their website. We reached out to Russo's after 2 weeks of going back and forth with this company and Russo's is here, 4 days later, as promised! We won't be going elsewhere again!

Russo's did service my pool last year, and all went well, but when they came this year, they…read morerefused due to type of pool we have. Same as last year, so I called and requested service, they refused and were cursing to me. I am very disappointed and please watch for mean female manager. I did buy from them for years, but this time my business goes elsewhere.

I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away