Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

SCAMMER Pools & Spa. They take your money and never do the…read morework. They took $2,377.93 for a salt tank they never installed, and nearly three months later I'm still owed $1,377.93. Invoice #5389. I paid in full, up front, by Zelle -- because Zelle and Venmo are the only payment methods they accept. That should have been my warning. There is no real invoice trail and no way to get an official refund. The tank was never installed. He played me for weeks with one reschedule after another, and I don't believe he ever ordered it. When I finally cancelled, he suddenly had a family emergency and no one was available. After the cancellation, everything became an issue -- the weather, family, no crew. I emailed the main business email to see if anyone else there could help me. Nothing. The only number you get is Genaro's. He does all the negotiating himself and sends his guys out to the jobs, so there's no one else you can talk to. When he stops answering, you have no one to call. I got a partial refund of $1,000. The remaining $1,377.93 has never been returned. I have been texting him for months. A few things I found out afterward that I wish I'd known: Their website lists a phone number and a Gmail address. No business address. No owner name. No license number -- for a home repair company. The BBB lists Jonathan Cruz as the principal contact and business management for Happy Pools and Spa. They rate the company C+, not accredited, with a complaint the business never answered. Illinois law requires a written contract for home repair work over $1,000. I never got one. Please read the other recent reviews on this page before you hire them. Look at the names and the dates. Multiple people in 2025 and 2026 describe the same thing I went through -- deposits and full payments taken, work never started or never finished, no-shows, ghosting, and refunds that never come. Several say they're going to small claims court or to the police. It is not one bad season and it is not one unlucky customer. This wasn't play money for us. It was my kids' summer and our savings. I have filed a complaint with the Illinois Attorney General, disputed the payment with my bank, and I am filing in small claims court for the balance. If this happened to you too: file with the Illinois Attorney General at 1-800-386-5438, file a BBB complaint, and file in small claims court. It's about $139 and you can do the whole thing online. The more of us on record, the harder this gets for him. Do not pay this company up front for anything. Do not pay by Zelle or Venmo. Get a signed written contract before a dollar moves and even then you will spend months chasing them for your own money back on work they will never do. SCAMMING HARD all yr long ******* as of 8/7/2026 i still have not been paid avoid this company at all cost or they will ROB YOU.

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.

Skip is always available and is an absolute "pool guru"! I have been a satisfied customer since…read more2018 and Skip has never let us down. Anything you need from construction to maintenance, Lotus Pools is a solid solution!

Very disappointed with Lotus Pools. We decided to give them a try because their pricing was lower…read morethan other companies, but in the end, it wasn't worth the savings. I would much rather pay more for a company that knows what they're doing so we can actually enjoy our pool. Before hiring Lotus Pools, we had never had issues with algae or cloudy water. After they began servicing our pool, we suddenly had both. Instead of resolving the problem, we were given excuse after excuse as to why they couldn't get the pool clear. When I called to discuss our concerns, the staff was rude and unprofessional. The manager, in particular, showed very poor customer service and seemed completely uninterested in addressing our concerns. Rather than listening or trying to make things right, the receptionist repeatedly tried to upsell us on additional services instead of resolving the problems we were already paying them to fix. Overall, our experience was frustrating from start to finish. We hired Lotus Pools to maintain our pool, but instead we ended up with problems we had never experienced before and poor customer service when we tried to address them. Based on our experience, I would not recommend Lotus Pools.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Hired them based on the recommendation of a neighbor who uses them for pool maintenance; they did…read morea great job resurfacing our pool this Spring.

Amazing job! Luis and his workers have been opening my pool for 3+ years and have been doing weekly…read moreservices. Very professional and best prices definitely recommend. Support small businesses!

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.