Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

Do NOT use Happy Pools for anything for your pool needs. I hired them to rehab my in ground pool…read morein 2023 due to the fact that it was leaking. They did a terrible job and after their so called repairs my pool developed a large crack along the bottom of the pool. They said they would repair it that fall and then ended up bailing on me and left my pool empty and uncovered for the entire following winter (I had paid them for a safety cover which I didn't receive until the following winter). When they finally showed up again the following spring to fix the crack in the pool, my pool had developed more cracks along the sides of the pool due to their negligence of leaving the pool empty and uncovered all winter. The concrete edging around my pool that they replaced is coming off in chunks. Staples from the "repairs" are literally pushing out of the pool walls. Cruz came out to look at the pool and decided he wouldn't warranty any of the work and wanted to charge me an additional 20k to fix it. I have had 3 other pool contractors look at the work Happy Pools did on my pool and they were all honestly horrified at the state of my pool thanks to the shoddy workmanship of Cruz and his team.

Was referred to Cobalt Pools by another company who was not taking on new customers at this point…read morein the season. I reached out to Adam at Cobalt Pools explaining that we needed a little "hot tub 101 for dummies" and he was very responsive and quick to schedule an appointment within a few days. Rolando was the service man who came out and he was excellent! He drained, cleaned and filled the tub and allowed me to watch how he did every step and explained the entire process. We inherited the hot tub when we purchased the house this summer and hadn't used it yet. He was so thorough and we appreciated his knowledge and friendliness to answer all of our questions, as well as explain the chemicals we would need to maintain the tub. We are very happy with our experience with Cobalt!!

Adam and John are obvious pros at what they do! They took the time to explain everything they did,…read morefrom inspecting, diagnosing, troubleshooting and problem-solving. We are new in ground pool owners, and they took the time to teach us everything about our system and how to make a run at an optimal level. I would highly recommend them not only for service and repair needs, but for weekly maintenance as well. Cannot thank them enough!

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!

Fantastic guys! They definitely know what they're doing. I had a leak in my masterspa hot tub that…read morewas looked at previously by another company. We were told that it was a small leak that he couldn't find, and instructed to use stop leak for spas. Well... we tried that with no luck. Finally, I was frustrated and decided to try a different company. I called lighthouse spas and I am so glad that I did. They answered the phone (rate with other companies, and were able to get us scheduled within a week. The guys were early and had the leak diagnosed within the first five minutes! Amazing!! It took less than an hour from start to finish and was only the service call charge. These guys know what they're talking about. I highly recommend them and will use them in the future. Thank you!!

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

If only I can do a negative rating. Pool was built outside of property line and they dropped ball …read more Village of Long Grove NOT approving permit and we are stuck with open permit and code violation. Working with attorney to figure next steps for a contract that was signed Aug 2020 and permit approved April 2021. Do yourself favor and DONT go with this company. Dont follow any videos as cant trust anything say or do.

If I could give them 0 stars, I would. Totally unreliable, unresponsive and incompetent. I made the…read moremistake of believing they would improve this year. Big mistake! They're even worse, if that's even possible. Find someone else.