The contractors they use to install pools are absolutely unprofessional... my daughter bought a…read morepool for $9000 and the contractor who is advance contracting left all the dirt from the install...Beware of American sales.... We are reporting to the BBB....

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

Outstanding? Nobody better - they know what you need!…read moreFriendly and helpful...for over 30 years - starting when we knew zero about pools. They have saved many weekends for us!

best service anywhere! They really care About your pool and…read moreyou too! And you get a "happy face" sticker for a good report on your water!

Kyle just finished opening my pool for summer 2026. Kind, friendly and quick. Great job Kyle. See…read moreyou in the fall

Top notch service!!! No wonder why pros is in their name because that's exactly what they are... We…read morehad two technicians come out today. Jacob and Justin and they were fantastic. Above and beyond my expectations. And the services they provide are amazing like winterizing and springerizing highly recommended.

I have a unique pool and Downes gave it extra attention, getting it back to top shape from an algae…read moreoutbreak with a different company. They identified opportunities to improve the overall functionality of the pool. These guys really know their stuff and it shows. Thank you!

This company is bad business. We had them out to give us an estimate on a waterfall in place of…read moreour slide to upgrade our pool. The owner came out and was very nice We went to the showroom to look at materials and options and talked to the owner. We were told we'd get an estimate. When we got home, the admin emailed us a 2027 service contract. I told her we were looking for the estimate. She said you can't get an estimate without signing a service/ maintenance agreement for 2027! Really? I should have known the Downes name was bad because we used AAA pools who after 10 years refused to service our pool anymore because we had another company resurface our pool rather than them!!! This company is a joke and will waste your time! And to think- we actually liked them initially and were going to use them for maintenance! Glad we found out before we got stuck

Mark fixed my old beat up hot tun back around 2004. I joked that I was paying him "tuition" vs…read more"labor" as he taught me a lot as he did his magic. Now 20 years later, I'm glad I found him still doing his thing as we have moved and the hot tub that came with the place won't heat and. has a leak in a small line that I don't know how I can fix. So glad I found him and will be calling him in the morning.

Mark has been taking care of my hot tub for over 20 years. I am out of town for months at a time…read moreand he is always checking to make sure everything is working well. He does some additional work around the area like cleaning out the gutters so the leaves don't get into the hot tub. If there is an issue, he does not stop until it is fixed, including multiple visits to make sure and then he doesn't even bill me until the job is completely done. His prices are very reasonable and he will look for the most economical solution for repairs. It is hard to find such honest service these days. Be patient, he is a one man shop so may not be able to service right away.

I have had 6 different glass shelves made here, and I have been really satisfied with fit and…read morequality. Highly recommended!

Came over for onsite window replacement. Quoted price in phone, tech showed up and replace single…read morepane glass basement window, respectful of property, and left site cleaned.

my family has owned a pool for 30+ years and we've tried to maintain ourselves and also a number of…read morecompanies over the years. since switching to AAA Pool Service this season they have allowed my family and I the ability to enjoy the pool this season like never before! Pat and his crew are amazing. the quality of work/service is the best we've ever had and they were also friendly with my kids and dogs. we encountered some storm damage and when I called the office someone actually answered and they got us back up and running in time for a family event. Have already booked them to close our pool this season, open next season, and for a regular service agreement. Couldn't recommend them more!

We needed to change our pool company, and I saw AAA truck on the road called them. They were super…read morenice on the phone quick to respond and scheduled our pool closing immediately. Pricing is higher than we had been paying but lower than some of the other competitors. We saw two separate service teams and both teams had extremely nice employees and very knowledgeable. We had one small problem in the company fixed it immediately without question. I would consider that great customer service. I'm looking forward to using them again in the spring for our opening and any maintenance going forward

Very disappointed with Lotus Pools. We decided to give them a try because their pricing was lower…read morethan other companies, but in the end, it wasn't worth the savings. I would much rather pay more for a company that knows what they're doing so we can actually enjoy our pool. Before hiring Lotus Pools, we had never had issues with algae or cloudy water. After they began servicing our pool, we suddenly had both. Instead of resolving the problem, we were given excuse after excuse as to why they couldn't get the pool clear. When I called to discuss our concerns, the staff was rude and unprofessional. The manager, in particular, showed very poor customer service and seemed completely uninterested in addressing our concerns. Rather than listening or trying to make things right, the receptionist repeatedly tried to upsell us on additional services instead of resolving the problems we were already paying them to fix. Overall, our experience was frustrating from start to finish. We hired Lotus Pools to maintain our pool, but instead we ended up with problems we had never experienced before and poor customer service when we tried to address them. Based on our experience, I would not recommend Lotus Pools.

Skip is always available and is an absolute "pool guru"! I have been a satisfied customer since…read more2018 and Skip has never let us down. Anything you need from construction to maintenance, Lotus Pools is a solid solution!