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    Universal Pool & Spa

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Universal Pool & Spa

    Pool maintenance

    Universal Pool & Spa Photos

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    8 years ago

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    Happy Pools and Spa

    Happy Pools and Spa

    3.8
    (68 reviews)

    John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

    I would strongly caution anyone considering Happy Pools and Spa…read more On August 7, 2025, I paid $4,050.30 toward the purchase of a 24-foot above-ground pool and installation. According to the invoice, the remaining labor balance was not due until the installation was completed. After taking my money, the owner, Genaro Cruz, repeatedly told me through text messages that he had my pool and that he would be coming to install it. Over the following months, I received numerous promises with scheduled installation dates, but each time he either failed to show up or canceled at the last minute. Eventually, he stopped responding to my calls and text messages altogether. As of today, nearly a year later: No pool has been delivered. No installation has been completed. No refund has been provided. I have kept the invoice, proof of payment, and extensive text message history documenting the repeated promises and missed appointments. I gave this company every opportunity to make things right before posting this review, but after months of excuses and being completely ignored, I feel other homeowners should be aware of my experience. I am now pursuing legal remedies to recover my money. If you are considering hiring Happy Pools and Spa, I encourage you to do your own research and proceed with extreme caution.

    Universal Pool & Spa - poolservice - Updated July 2026

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