The contractors they use to install pools are absolutely unprofessional... my daughter bought a…read morepool for $9000 and the contractor who is advance contracting left all the dirt from the install...Beware of American sales.... We are reporting to the BBB....

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I would leave negative stars if this was an option…read more Bought a 18,000 dollar Caldera hot tub that was delivered 7-7-26. Spa was delivered with a bad front panel that has not been replaced yet because the replacement they sent was also damaged!! . Then the my IQ water testing system and air lines for some of the jets hasn't worked since day 1! I was told several times that I was at fault and I was in-capable and doing it wrong. BUT THE WHOLE TIME THE SPA WAS BUILT POORLY AND THE TUBES WERE PINCHED BEHIND THE TUB AND THE FRAME! Arvidson technicians came out for the 4th time and finally figured it out after they removed all the blow in insulation and compromised its retaining structure to find the issue on my two week old hot tub and tell me that they are going to cut the tubes and splice them together and slap the panels back on. NOT ACCEPTABLE! I paid full price for a new working unit from the factory not a screwed up build done on a Friday at 4 O'clock. ZZ in service told me they are filing a complaint with the manufacturer to get me a new tub and I haven't heard anything since 8-28-26 and it is now 9-24-26 now they don't answer my calls or call back STAY AWAY FROM THIS COMPANY

Outstanding? Nobody better - they know what you need!…read moreFriendly and helpful...for over 30 years - starting when we knew zero about pools. They have saved many weekends for us!

best service anywhere! They really care About your pool and…read moreyou too! And you get a "happy face" sticker for a good report on your water!

I'm brand new to owning a pool and these guys have been so understanding and have taken care of me…read moreSOOO well! They're walking me through all the steps to close down the pool for the season and have been great so far! I just feel well taken care of.

Kyle just finished opening my pool for summer 2026. Kind, friendly and quick. Great job Kyle. See…read moreyou in the fall

Don't stop here with my little review...... MUST Visit their website https://maverickpools.com/ and…read morecheck out the amazing work they have done and CAN do!! Family owned, operated, by a very professional team and truly value their customers. Shows by the work they do!! If you want a job done right call Maverick Pools!! FIVE STARS is not even close to enough, 100 STARS is more like it! Thank you Maverick Pools Team!~

From the owner: Maverick Pools Inc. has been constructing swimming pools since 1979 in the Chicago, northern…read moreIllinois, southern Wisconsin, and northern Indiana areas. On our website and Facebook, you will find a list of some of the commercial pools designed, built, and renovated in this area. Maverick Pools Inc., has been building pools in the Chicago area for over 40 years. We have been involved with the construction of over 3,000 pools in that time that vary in size from 800 to 12,000 square feet. If you would like to speak to any of our customers, we will be happy to furnish names and numbers.

Buyer beware! We signed a contract and I paid John Inman of Inmans General Contracting and Pools to…read moreinstall my pool liner. He cashed my check but never came to complete the work and never responded to my correspondence. Despite following through with the 3 references that he provided, he never performed the work he was paid to do. Believe the negative reviews! Do not become a victim.

Buyer beware! We signed a contract and I paid John Inman of Inmans General Contracting and Pools to…read moreinstall my pool liner. He cashed my check but never came to complete the work and never responded to my correspondence. Despite following through with the 3 references that he provided, he never performed the work he was paid to do. Believe the negative reviews! Do not become a victim.

This is a review about Leslie's in-store experience and not about their home service…read more We continue to use Leslie's for purchases for our pool and for minor service work. Leslie's has always providing free water test services, then presenting a plan for how to balance your water. Of course, they sell the chemicals needed. It's convenient. Until last year, Leslie's manually tested the water with test tubes and droppers. This year, they upgraded to a computerized testing system. It is more accurate, and provides a print-out when done, listing the chemicals needed along with very clear instructions on how to execute the plan. Over the years, we've used Leslie's water testing service, their store to purchase supplies, and their service work to repair the pool equipment, and to replace our pump. filter, heater, chlorinator, various pieces of piping, and more. Note they do not install vinyl liners. Leslie's is a solid choice for pool maintenance and repair services.

I was a first time pool owner and my pool's chemistry was way off. The first store I went only made…read morethings worse. Leslie's told me how to fix the problem and taught me how to properly maintain my pool. I don't know if I will use them for all my pool needs but I know I can count on their help.

These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part…read morewas getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly!

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

Gordon is extremely responsive, fairly priced, professional, and goes above and beyond for his…read morecustomers. Highly recommend him to service your pool!

From the owner: All you have to do is swim!…read more APG Pools Inc is a full service swimming pool company. We will open your pool in the spring, keep your pool clean and clear all summer with our weekly service program, and winterize your pool in the fall. We are also experts in pool restoration, heater repair, gas line installation, custom winter covers, electronic leak location and leak repair, custom spa installation, automatic covers, and pump repair and installation. If you elect to have us maintain your pool for you we offer once a week service and twice a week service. With us taking care of your pool all you will have to do is swim. We use Taylor test kits that always give us accurate test results and balance the water using our chemicals. This way you will never have to go to the store to buy chemicals for your pool. Call us for more information.

We are glad to have found Hot Tubs Unltd.! Our older hot tub needed a couple significant repairs,…read moreand Gene took care of everything! Thank you.

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.