Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

SCAMMER POOLS AND SPA…read more They took $2,377.93 for a salt tank they never installed, and nearly three months later I'm still owed $1,377.93 & this isnt a one off deal so please go back there are a ton of reviews on here same story, same scamming MO. Invoice #5389. I paid in full, up front, by Zelle -- because Zelle and Venmo are the ONLY payment methods they accept. That should have been my warning. There is no real invoice trail and no way to get an official refund. The tank was never installed. He played me for weeks with one reschedule after another, and I don't believe he ever ordered it. When I finally cancelled, he suddenly had a family emergency and no one was available. After the cancellation, everything became an issue -- the weather, family, no crew. I emailed the main business email to see if anyone else there could help me. Nothing. The only number you get is Genaro's. He does all the negotiating himself and sends his guys out to the jobs, so there's no one else you can talk to. When he stops answering, you have no one to call. I got a partial refund of $1,000. The remaining $1,377.93 has never been returned. I have been texting him for months. I sent another text this morning. Still nothing. A few things I found out afterward that I wish I'd known: Their website lists a phone number and a Gmail address. No business address. No owner name. No license number -- for a home repair company. The BBB lists Jonathan Cruz as the principal contact and business management for Happy Pools and Spa. They rate the company C+, not accredited, with a complaint the business never answered. Illinois law requires a written contract for home repair work over $1,000. I never got one. Lesson learned. Please read the other recent reviews on this page before you hire them. Look at the names and the dates. Multiple people in 2025 and 2026 describe the same thing I went through -- deposits and full payments taken, work never started or never finished, no-shows, ghosting, and refunds that never come. Several say they're going to small claims court or to the police. It is not one bad season and it is not one unlucky customer. This wasn't play money for us. It was my kids' summer and our savings. I have filed a complaint with the Illinois Attorney General, disputed the payment with my bank, and I am filing in small claims court for the balance. If this happened to you too: file with the Illinois Attorney General at 1-800-386-5438, file a BBB complaint, and file in small claims court. It's about $139 and you can do the whole thing online. The more of us on record, the harder this gets for him. Do not pay this company up front for anything. Do not pay by Zelle or Venmo. Get a signed written contract before a dollar moves -- and even then they'll probably take it and still do something shady. This is a shady "company" from the workers down to GENARO. Super Sketch. DO NOT TRUST THEM. As of 8/5/2026 I still have no received my FULL REFUND OR A RESPONSE ON THE STATUS.

If your whirlpool tub needs repair, this guy is worth the wait (no surprise he is busy - he is the…read moreBEST). I hope I never need him again, but if anything else goes wrong I will not panic, because I know where to find thoughtful analysis of a problem, good problem solving and expert repair. Also- thanks to his advice on how to clean the tub, I will never again be tempted to disassemble the jets to clean them. Thanks for the vinegar tip! works like a charm.

Lars Larson responded to may call for help. My American Standard hot tub (bathroom) quit working…read more Lars came out and diagnosed the problem and fixed it - running smoothly now. A true professional. The fee he charged I consider excellent. HIGHLY recommended.

He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

What a wonderful human being kind honest decent loyal Steve told me he would be here at 4:00 and he…read morewas here at 4:00 he opened our hot tub hot springs envoy 2014 check the connection on top of the pump with his channel lock he knew right away it wasn't a air pocket it's the calipers on top of the pumps themselves I bought the hot tub from a company out of Mishawaka The spa guy Robert Everhart he basically took my money and sold his business I'd leave a review about it but he doesn't own it anymore. I'm actually trading my hot tub in I have been lied to ripped off and promised by many many different hot tub repair people Next spring we're going to have him install a pool in our backyard it's been along time that I haven't been taken advantage being a senior woman. Today I woke up & know exactly what we need to do because of Steve. He is the nicest person I have met in a long time and I have to thank him right here thank you Steve we look forward to seeing you next spring what a great guy & thank you for not taking advantage of senior as so many have in Northwest Indiana I promise you won't be let down Dawn Meyers Chesterton Indiana

Was referred to Cobalt Pools by another company who was not taking on new customers at this point…read morein the season. I reached out to Adam at Cobalt Pools explaining that we needed a little "hot tub 101 for dummies" and he was very responsive and quick to schedule an appointment within a few days. Rolando was the service man who came out and he was excellent! He drained, cleaned and filled the tub and allowed me to watch how he did every step and explained the entire process. We inherited the hot tub when we purchased the house this summer and hadn't used it yet. He was so thorough and we appreciated his knowledge and friendliness to answer all of our questions, as well as explain the chemicals we would need to maintain the tub. We are very happy with our experience with Cobalt!!

Adam and John are obvious pros at what they do! They took the time to explain everything they did,…read morefrom inspecting, diagnosing, troubleshooting and problem-solving. We are new in ground pool owners, and they took the time to teach us everything about our system and how to make a run at an optimal level. I would highly recommend them not only for service and repair needs, but for weekly maintenance as well. Cannot thank them enough!

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!

Fantastic guys! They definitely know what they're doing. I had a leak in my masterspa hot tub that…read morewas looked at previously by another company. We were told that it was a small leak that he couldn't find, and instructed to use stop leak for spas. Well... we tried that with no luck. Finally, I was frustrated and decided to try a different company. I called lighthouse spas and I am so glad that I did. They answered the phone (rate with other companies, and were able to get us scheduled within a week. The guys were early and had the leak diagnosed within the first five minutes! Amazing!! It took less than an hour from start to finish and was only the service call charge. These guys know what they're talking about. I highly recommend them and will use them in the future. Thank you!!