Great service , knowledgeable, personable. I do my research…read moreof the best reviews for my home projects. I usually get the best service . With ChicagoLand SoftWash you get that GREAT SERVICE - PLUS - TOM was pleasure to have on my property! I made an EXCELLENT CHOICE- I wish you the same.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

I would strongly caution anyone considering Happy Pools and Spa…read more On August 7, 2025, I paid $4,050.30 toward the purchase of a 24-foot above-ground pool and installation. According to the invoice, the remaining labor balance was not due until the installation was completed. After taking my money, the owner, Genaro Cruz, repeatedly told me through text messages that he had my pool and that he would be coming to install it. Over the following months, I received numerous promises with scheduled installation dates, but each time he either failed to show up or canceled at the last minute. Eventually, he stopped responding to my calls and text messages altogether. As of today, nearly a year later: No pool has been delivered. No installation has been completed. No refund has been provided. I have kept the invoice, proof of payment, and extensive text message history documenting the repeated promises and missed appointments. I gave this company every opportunity to make things right before posting this review, but after months of excuses and being completely ignored, I feel other homeowners should be aware of my experience. I am now pursuing legal remedies to recover my money. If you are considering hiring Happy Pools and Spa, I encourage you to do your own research and proceed with extreme caution.

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

This company deserves 5 stars and service cannot be beat. We never have issues or dread opening the…read morepool or closing it for the short Chicago summer because we just give Rich a call for prompt and courteous service. Thanks so much for your help over the years.

From the owner: Personal service - openings & closings above ground pools Repair services-filters & pools --…read moreliner repair & installation - same day service available.

Skip is always available and is an absolute "pool guru"! I have been a satisfied customer since…read more2018 and Skip has never let us down. Anything you need from construction to maintenance, Lotus Pools is a solid solution!

Very disappointed with Lotus Pools. We decided to give them a try because their pricing was lower…read morethan other companies, but in the end, it wasn't worth the savings. I would much rather pay more for a company that knows what they're doing so we can actually enjoy our pool. Before hiring Lotus Pools, we had never had issues with algae or cloudy water. After they began servicing our pool, we suddenly had both. Instead of resolving the problem, we were given excuse after excuse as to why they couldn't get the pool clear. When I called to discuss our concerns, the staff was rude and unprofessional. The manager, in particular, showed very poor customer service and seemed completely uninterested in addressing our concerns. Rather than listening or trying to make things right, the receptionist repeatedly tried to upsell us on additional services instead of resolving the problems we were already paying them to fix. Overall, our experience was frustrating from start to finish. We hired Lotus Pools to maintain our pool, but instead we ended up with problems we had never experienced before and poor customer service when we tried to address them. Based on our experience, I would not recommend Lotus Pools.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Gordon is extremely responsive, fairly priced, professional, and goes above and beyond for his…read morecustomers. Highly recommend him to service your pool!

From the owner: Pool openings, Pool closings, Weekly service and maintenance, Leak location & repair, Custom winter…read moresafety covers, Pump repair & installation, heater repair & installation, Filter repair & installation, Vinyl liner installation.

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.