We are glad to have found Hot Tubs Unltd.! Our older hot tub needed a couple significant repairs,…read moreand Gene took care of everything! Thank you.

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

I ordered a spa cover on April 23rd. It was finally delivered today on July 13th and it was…read morecompletely the wrong size. Was suppose to be 56 X 4 but came 32 X4. Even though the correct size was printed on the box. First I was told it could take up tp 8 weeks. After 9 weeks I called and was told it could take 10 to 12 weeks. This was after I received an email saying it was ready to ship in May. When I left a review with them I was reached out to and told it hadn't even been made yet.

Do not order from this company this is the worst customer service I have ever experienced when you…read moreorder an item and they tell you when it's going to be shipped the day you are supposed to receive it you will receive an email stating due to the pandemic they have no idea when they're going to be able to ship out your item then when you try to get a refund they will give you the runaround and say they can't get a response from their warehouse and as of now only a request to cancel your order they will not refund your money they will make you sit on hold and they're rude do not buy from here

Tinsley Pools really helped our family out this spring season. I am not really one to write a…read morereview but I hope this helps anyone considering using their service. Chad & his team are both efficient in what they do but also more importantly to me is that they do what they say. They are competitive in their pricing and do the job right the first time! Without a doubt, we will be using their services every pool season. Thank you for making our new liner look amazing and repairing the couple of holes we had that we did not even know were there. We appreciate your honesty.

We just moved into a new house with a pool. I reached out for a quote for service. They were…read morequick to respond. I sent pics, got a quote that was easy to read and understand. Easy!

Aquajoy ( Andy ) and company, came over. Andy looked over the pool, and jumped right into it. It's…read moregonna take a little time ( due to other company & individuals failures to do right ), but I feel that things will work out great with Aquajoy.

Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

Moved into a house with a pool that Cada built in 1983, when I moved in 1999, I have been a…read morecustomer of theirs since then. There is no other pool company around that is as professional and friendly as Cada Pools. I have never known anyone more knowledgeable regarding water chemistry and the products they carry. Not to mention the service guys are very knowledgeable and get the job done right. If you have a pool and don't go to Cada, then you're doing something wrong. They literally take care of all the guesswork of owning a pool and treat you like family. If you need something and they don't have it, then they get it for you in a timely manner and help you out with it. As long as I own a pool, I will be a frequent flier at Cada Pools and Spas.

We just stopped at Cada Pools and Spas. We have already put a deposit on our favorite model at…read moreanother dealer. At Cada the salesperson said we should go next door to their green house to see the hot tubs. My husband said he would use the rest room first. The salesperson replied there was no restroom. We sounded surprised and he said that their customers typically don't spend more than 10 minutes. That told me all I needed to know about the quality of their hot tubs and we left.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

I had a pool built by Anchor pool and spa in 1996. For several years we also had weekly…read moremaintenance provided by Anchor. Then suddenly with no reason or warning they no longer came to our area. Now the pool built by Them has developed a leak. I called them for a repair estimate since they built the pool. Their answer was the same they no longer come to this area. Every pool repair company I have called will only service and inground pool if they built it. Now i have a whole in the ground that leaks and cannot be used because the manufacturer will not stand behind their product. Don't due business with Anchor you may never know when they will abandon you as well.

April 2022 Update: Going on the fourth year of our miserable…read moreexperience with our pool. We just paid for our pool to be opened by Anchor and the situation with the wrinkles in our liner have gotten worse. We have not heard anything since last year of which they dug a hole in our yard to "see" if they could find the issue and have not found anything. It is a continual process of us following up with them to get a status. We have never once gotten a response from them without us first reaching out to see where things stand. Their billing department is the only form of communication which seems timely and informative. If anyone is looking to use their company and wants a full account of our experience than please feel free to reach out me personally. *** Update in long going saga with our pool. Let me first say Larry (the owner) is a nice guy with I believe good intentions. The staff do what looks like a good job maintaining water clarity and chemical balancing. My 1 star review has everything to do with the actual construction and installation of our pool itself. We had our pool installed in 2017. By 2018 we had a liner issue where wrinkles started to show along the side and bottom. When we brought this up we were told the issue was our fault and caused by ph balance related issues. We did not believe this to be the case and after research online it sounded more like water related issues getting behind the liner itself. We did not know better and said ok. They replaced the liner which we incurred an expense to do. After the new liner was installed we paid for the highest level weekly/monthly service to maintain all of the equipment and chemical balancing. This was solely maintained by Anchor and their staff. They open the pool, maintain the water the entire season, maintain all of the equipment and then close the pool. The following year we noticed wrinkles again. After investigation they now claim the water table in the ground is the issue. Amazing the tune changed after we paid for a full year of full service from the? They ended up ripping up our back yard to install additional drainage and smoothed out the wrinkles the best they could. We had to repair the yard when they were done at our own expense. The wrinkles came back yet again and are now present all over the side of the liner. After nearly one full year of back and forth we still do not have a solution. We still have a liner with wrinkles. We are still paying for all of their services. (pictures attached of what wrinkles look like) I have no doubt something was not constructed properly during the install of the pool and as such we have taken the burden of dealing with it. This has been a problem for almost 3 years. Although we do like Larry and the staff we cannot recommend their service to anyone. Although we have no experience with other pool companies we would recommend to look elsewhere for a better solution.