The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

I ordered a spa cover on April 23rd. It was finally delivered today on July 13th and it was…read morecompletely the wrong size. Was suppose to be 56 X 4 but came 32 X4. Even though the correct size was printed on the box. First I was told it could take up tp 8 weeks. After 9 weeks I called and was told it could take 10 to 12 weeks. This was after I received an email saying it was ready to ship in May. When I left a review with them I was reached out to and told it hadn't even been made yet.

Do not order from this company this is the worst customer service I have ever experienced when you…read moreorder an item and they tell you when it's going to be shipped the day you are supposed to receive it you will receive an email stating due to the pandemic they have no idea when they're going to be able to ship out your item then when you try to get a refund they will give you the runaround and say they can't get a response from their warehouse and as of now only a request to cancel your order they will not refund your money they will make you sit on hold and they're rude do not buy from here

Tinsley Pools really helped our family out this spring season. I am not really one to write a…read morereview but I hope this helps anyone considering using their service. Chad & his team are both efficient in what they do but also more importantly to me is that they do what they say. They are competitive in their pricing and do the job right the first time! Without a doubt, we will be using their services every pool season. Thank you for making our new liner look amazing and repairing the couple of holes we had that we did not even know were there. We appreciate your honesty.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

Expert pool remodeling & upgrade service…read more Andy and the team at Aquajoy performed a complete overhaul and upgrade to tour in-ground pool. Our project was a mess, and Andy stepped in and provided the planning and confidence to rebuild our pool to perfection. The plumbing, safety, liner & finishing, and transition to a saltwater pool completed a transformation of our efficiency in water and quality of the pool. He handled our contractor questions from electrical and concrete needs. They are the most responsive and skilled pool team we have experienced!

Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

I purchased a Marquis spa from Cada in 2024, and they have exceeded my expectations in every way!…read more Working with them has been amazing - Cada has a text line and every maintenance question is answered right away. I had a problem with the top panel being slow and they came out several times to evaluate/fix. While they were here, they discovered a small leak hidden inside the unit and ordered parts to repair that for me. Any time I have a problem, Cada seems to drop everything and come out the same day or next day to look at it. They have never charged me for any of the trips or the repairs! That's a fantastic warranty!

Great to work with. Needed a new hot tub cover for an older unit and they made it super easy to…read moreorder. Very communicative which I appreciate. Will be going to them for all our hot tub needs moving forward!

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

I had a pool built by Anchor pool and spa in 1996. For several years we also had weekly…read moremaintenance provided by Anchor. Then suddenly with no reason or warning they no longer came to our area. Now the pool built by Them has developed a leak. I called them for a repair estimate since they built the pool. Their answer was the same they no longer come to this area. Every pool repair company I have called will only service and inground pool if they built it. Now i have a whole in the ground that leaks and cannot be used because the manufacturer will not stand behind their product. Don't due business with Anchor you may never know when they will abandon you as well.

April 2022 Update: Going on the fourth year of our miserable…read moreexperience with our pool. We just paid for our pool to be opened by Anchor and the situation with the wrinkles in our liner have gotten worse. We have not heard anything since last year of which they dug a hole in our yard to "see" if they could find the issue and have not found anything. It is a continual process of us following up with them to get a status. We have never once gotten a response from them without us first reaching out to see where things stand. Their billing department is the only form of communication which seems timely and informative. If anyone is looking to use their company and wants a full account of our experience than please feel free to reach out me personally. *** Update in long going saga with our pool. Let me first say Larry (the owner) is a nice guy with I believe good intentions. The staff do what looks like a good job maintaining water clarity and chemical balancing. My 1 star review has everything to do with the actual construction and installation of our pool itself. We had our pool installed in 2017. By 2018 we had a liner issue where wrinkles started to show along the side and bottom. When we brought this up we were told the issue was our fault and caused by ph balance related issues. We did not believe this to be the case and after research online it sounded more like water related issues getting behind the liner itself. We did not know better and said ok. They replaced the liner which we incurred an expense to do. After the new liner was installed we paid for the highest level weekly/monthly service to maintain all of the equipment and chemical balancing. This was solely maintained by Anchor and their staff. They open the pool, maintain the water the entire season, maintain all of the equipment and then close the pool. The following year we noticed wrinkles again. After investigation they now claim the water table in the ground is the issue. Amazing the tune changed after we paid for a full year of full service from the? They ended up ripping up our back yard to install additional drainage and smoothed out the wrinkles the best they could. We had to repair the yard when they were done at our own expense. The wrinkles came back yet again and are now present all over the side of the liner. After nearly one full year of back and forth we still do not have a solution. We still have a liner with wrinkles. We are still paying for all of their services. (pictures attached of what wrinkles look like) I have no doubt something was not constructed properly during the install of the pool and as such we have taken the burden of dealing with it. This has been a problem for almost 3 years. Although we do like Larry and the staff we cannot recommend their service to anyone. Although we have no experience with other pool companies we would recommend to look elsewhere for a better solution.