Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

I purchased a home that had a hot tub installed by Hot Tub Tonys. The CalSpa brand has limited…read morelicensed service providers in the Chicago area so my support options were limited to them within a 30 mile radius of O'Hare airport. In the past 5 months I have had to have Hot Tub Tony's come to my property 3 times. On each of the occasions, emails and phone calls for support averaged over a week to get any response back. It took nearly 3 weeks to get a response of any kind regarding a blown heater during a recent cold spell. I've had issues with heaters, pumps and temperature regulation. No prices outside of a trip charge were communicated until after the technician left, including requests for warranty repairs that were not honored after I took possession of the property. I am still having issues with the spa and they company isn't standing by the work they have performed either at the original point of sale, or after new equipment was installed at my expense. I have tried to get support from Tony or ownership and told it wasn't necessary for him to follow up. The company can not keep up with the maintenance of the products they sell. The communication is the worst I have experienced with a small business, including using an AI answering service that is not intuitive and apparently goes to no one to answer all inbound service requests. I can't speak for the sales team, although those are the only people that answer the phone. Beyond that the follow up, quality of service, communication and price transparency are all missing the mark. I would recommend buying a product that has more service provider options (not CalSpa for Illinois) and a different company to service and maintain spas.

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

Do not buy from them. Overpriced, non-functional products. Scam warranties, bad service and…read morecompletely unprofessional managers. I bought a cantilever umbrella from them that snapped like a toothpick on a sunny day and they are claiming the umbrella is meant for indoor use so the warranty isn't covering. Absurd behavior - probably fraudulent. Looking into small claims court for this.

I purchased a Marquis spa from Cada in 2024, and they have exceeded my expectations in every way!…read more Working with them has been amazing - Cada has a text line and every maintenance question is answered right away. I had a problem with the top panel being slow and they came out several times to evaluate/fix. While they were here, they discovered a small leak hidden inside the unit and ordered parts to repair that for me. Any time I have a problem, Cada seems to drop everything and come out the same day or next day to look at it. They have never charged me for any of the trips or the repairs! That's a fantastic warranty!

Great to work with. Needed a new hot tub cover for an older unit and they made it super easy to…read moreorder. Very communicative which I appreciate. Will be going to them for all our hot tub needs moving forward!

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

My name is David Teets. I live in Hampshire Illinois JJ installed bifold gates in my driveway. Five…read morestar job prompt on time. I recommend him to the highest extent. I give him five stars.

We typically get good service from GE but not this past weekend. My husband ordered a winter cover…read morefor our above ground pool from GE and was installing it when he noticed that it was missing approx. 20 feet of grommets which are used to thread wire through to hold it in place. He dried it off, called the store and brought it back. An elderly man at the desk seemed to have little or no concern and told my husband in so many words to put it over there and go get yourself a new one from the shelf instead of asking someone on the floor to help with that. My husband asked if there was anything the store could do as far as a discount for the inconvenience and the man simply said, "no." Where's the customer service???

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

Forget the rental department! Once rented a brush cutter. Used it for 5 minutes before it ran out…read moreof line.Took it back & the guy handed me a length of line! Got the line on but had nothing but problems with it.When returning it the next morning was told I couldn't get a refund or discount. Tried to rent a chainsaw 3/21/26.Should have made them start it before leaving,because I couldn't get it started. Took it back.THEY couldn't start it. They tried every chainsaw & COULD'NT START ANY OF THEM! Refunded my money but was a complete waste of time!!! Their tool mechanic must really suck!

I order flooring from Home Depot.com the order was picked up by FedEx and then lost. I never…read morereceived the delivery and tracking shows it was never delivered. I contacted Home Depot and canceled the order and requested my refund. They had already charged my card. They sent my request to TRE (the retail equation). No idea who they are. They refused to refund my money. I explained that this is NOT a return, but I never received the product. They said that nothing they can do. First of all this transaction was with Home Depot, not TRE. This is the most ridiculous thing I've ever heard. No refund even though they never delivered. Very disappointed in Home Depot. Please take this as a warning when ordering online. March 02, 2026 Looks like there is a delay in your delivery. We're working on it. 11:30 am February 28, 2026 Shipment arriving On-Time Ellenwood, GA 12:03 am Arrived at FedEx location Ellenwood, GA 12:01 am February 27, 2026 Shipment information sent to FedEx 05:41 pm