Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

I called them 3 times, spoke to the woman who answered to setup a service call for my hot tub…read more All 3 times she took my information and told me I would get a call back from the service dept. Each time I called she acknowledged and saw that I had called before for this. The last time she assured me that someone would call me back. No one ever called back all 3 times.

Went to the Batavia store on 7/22/2026 to pay the balance on our hot tub. Walked into the store -…read morenot ONE other customer was there. Employees sitting around the main desk, chomping on food and surfing on phones and completely ignored us. Not even a hello and when we looked over at them to get their attention, they all just sat there chomping food and staring at us like deers in the headlights. When we walked over to the desk, some short blond guy, still chewing his food asked us what we needed. After explaining we were there to pay the balance on a hot tub, I started to open my checkbook. The short blond guy snickered and laughed, saying "we haven't taken a check since 2024". While looking over at the other employees aimlessly surfing their phones at the desk for approval of his nasty attitude. Beyond RUDE and condescending. So we pulled out a credit card and still snickering, the guy asks us if we "need to split the payment into more than 1 credit card". Seriously??? This is how you treat customers buy a $$$$$ hot tub?! No wonder your store is empty!!! Had we not already had such a good experience with the original salesperson Rachel - we would have demanded our deposit back and walked out. Nasty, rude, no manners. Somebody better teach your employees how to treat customers!!! Believe me, I will be sharing this poor experience with everyone I know!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

Moved into a house with a pool that Cada built in 1983, when I moved in 1999, I have been a…read morecustomer of theirs since then. There is no other pool company around that is as professional and friendly as Cada Pools. I have never known anyone more knowledgeable regarding water chemistry and the products they carry. Not to mention the service guys are very knowledgeable and get the job done right. If you have a pool and don't go to Cada, then you're doing something wrong. They literally take care of all the guesswork of owning a pool and treat you like family. If you need something and they don't have it, then they get it for you in a timely manner and help you out with it. As long as I own a pool, I will be a frequent flier at Cada Pools and Spas.

We just stopped at Cada Pools and Spas. We have already put a deposit on our favorite model at…read moreanother dealer. At Cada the salesperson said we should go next door to their green house to see the hot tubs. My husband said he would use the rest room first. The salesperson replied there was no restroom. We sounded surprised and he said that their customers typically don't spend more than 10 minutes. That told me all I needed to know about the quality of their hot tubs and we left.

We've been using Arvidson Pools & Spas for 5 years now, with complete satisfaction. Opening,…read moreclosing, maintenance as needed, they are consistently reliable and professional. We've had team Allen and Kevin a few times for opening and/or closing; excellent communication and proactive maintenance. I Highly recommend them. Additionally, Arvidson offers a pool chemical program for the DIY pool owner. We bring in a water sample every other week for analysis and we pick up the chemicals needed to keep our pool crystal clear. We have not had a green pool since we joined that program. You know green pool only happens when you having people over... Arvidson offers as much, or as little pool maintenance as you want. I'm glad we gave them a shot; we've never felt the need to look elsewhere for our pool maintenance needs.

They over-sell on minor chemical needs and never, NEVER,.....ever,...return phone calls. They…read morejust seem arrogant and try to ream you on the infamous 'chlorine lock'.

I recently visited this business and unfortunately had a very poor experience. The salesperson, who…read moreI believe had a beard and glasses, made the entire interaction feel more like dealing with a used car dealership than a professional business. I can't remember his name, but his approach left a very negative impression. He was unfriendly, unpolished, and answered our questions in a way that came across as impolite. He also spent time criticizing his competitors, which I found unprofessional and something that is generally frowned upon in sales. Instead of making us feel confident about our purchase, the interaction left us feeling uncomfortable and unsure. Overall, it was not a positive experience, and because of how we were treated, I won't be returning.

Staff not very helpful. Ordered and paid for a product and had to chase them down to find out if it…read morewas in. It was yet they failed to notify us and sold it to another customer. Gave us attitude when we requested a refund.

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I would leave negative stars if this was an option…read more Bought a 18,000 dollar Caldera hot tub that was delivered 7-7-26. Spa was delivered with a bad front panel that has not been replaced yet because the replacement they sent was also damaged!! . Then the my IQ water testing system and air lines for some of the jets hasn't worked since day 1! I was told several times that I was at fault and I was in-capable and doing it wrong. BUT THE WHOLE TIME THE SPA WAS BUILT POORLY AND THE TUBES WERE PINCHED BEHIND THE TUB AND THE FRAME! Arvidson technicians came out for the 4th time and finally figured it out after they removed all the blow in insulation and compromised its retaining structure to find the issue on my two week old hot tub and tell me that they are going to cut the tubes and splice them together and slap the panels back on. NOT ACCEPTABLE! I paid full price for a new working unit from the factory not a screwed up build done on a Friday at 4 O'clock. ZZ in service told me they are filing a complaint with the manufacturer to get me a new tub and I haven't heard anything since 8-28-26 and it is now 9-24-26 now they don't answer my calls or call back STAY AWAY FROM THIS COMPANY

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

Forget the rental department! Once rented a brush cutter. Used it for 5 minutes before it ran out…read moreof line.Took it back & the guy handed me a length of line! Got the line on but had nothing but problems with it.When returning it the next morning was told I couldn't get a refund or discount. Tried to rent a chainsaw 3/21/26.Should have made them start it before leaving,because I couldn't get it started. Took it back.THEY couldn't start it. They tried every chainsaw & COULD'NT START ANY OF THEM! Refunded my money but was a complete waste of time!!! Their tool mechanic must really suck!

I order flooring from Home Depot.com the order was picked up by FedEx and then lost. I never…read morereceived the delivery and tracking shows it was never delivered. I contacted Home Depot and canceled the order and requested my refund. They had already charged my card. They sent my request to TRE (the retail equation). No idea who they are. They refused to refund my money. I explained that this is NOT a return, but I never received the product. They said that nothing they can do. First of all this transaction was with Home Depot, not TRE. This is the most ridiculous thing I've ever heard. No refund even though they never delivered. Very disappointed in Home Depot. Please take this as a warning when ordering online. March 02, 2026 Looks like there is a delay in your delivery. We're working on it. 11:30 am February 28, 2026 Shipment arriving On-Time Ellenwood, GA 12:03 am Arrived at FedEx location Ellenwood, GA 12:01 am February 27, 2026 Shipment information sent to FedEx 05:41 pm