So I've had cancer. I'd been working with JC Licht's wallpaper dept. (Breanna, to be specific) 2…read moreyrs ago before Dx. Gave an $80 cash deposit for 4 books at that time. Returned all books promptly. Within days. Told that someone from the wallpaper dept had to be there to handle the refund, which my husband was assured would happen. Then forgot all about the bathroom/wallpaper project as anyone would with surgery, etc. Contacted JC L recently only to be told that my cash was theirs/gone. This is the only business unwilling to make any concession given these circumstances. As longtime (we're talking 3 generations!) Geneva residents, who choose to shop our local businesses vs. Amazon, etc., this is so very disappointing!

Found the staff to be very rude. They seemed annoyed that I didn't know as much about paint as they…read moredo. With their very high prices, I expected better customer service.

I was referred to Sherwin-Williams by a contractor and wasn't disappointed. I called first to…read moreverify hours and to have a few questions answered. Odell picked up the phone after a couple rings introduced himself, thanked me for calling and asked what project he could assist with. After the Q&A I went in to purchase supplies for our remodel and Odell greeted me as soon as I walked in. Odell made my experience a smooth one with no up selling only recommending the supplies I needed with each having an explanation of why he recommended each item. Thank you Odell and Sherwin Williams for the outstanding customer service and quality products.

I called in my order earlier this week and Sierra was very nice and helpful…read more My painter actually had some stuff on his list that I couldn't find on the website so I called it in. She called when it was ready. When I went to pick it up another coworker that has started his shift helped me. There was some confusion on if my credit card was run but it got sorted out. Then today my painter needed another two gallons and I called it in and they had it ready. Great customer service and they are very polite and friendly.

Been purchasing from here for years. Helpful with purchases and always quick to get things…read more Thumbs up!

Great experience with all the employees of this paint store. They really care about your project…read moreand want to make sure you're using the right color and type of paint. Today, Will was yet another example of providing great service!

Great sale on paint going on so went in today to get ready for Spring painting. Andrew Colon…read morehelped me out and was super knowledgeable. Suggested the correct paints for the three jobs I had. My questions about the proper roller, brush, and gloves...not to mention finding the TSP for me, all handled in a speedy fashion. Offered to carry it all out to my car. A real gentleman and a great asset to your company. Hard worker, and I see by his card he is bilingual as well. What a gem you have in Andrew!

I've been using this store quite a bit of late. They do a tremendous job helping their customers…read moreand trying to help you pick the right colors for your job. Everyone from the manager to the cashier tend to have an eye for design and be able to give good suggestions.

The staff used to be so friendly! Current staff doesn't help whatsoever and they act like they are…read moreinconvenienced if you ask for help. Definitely go to the South Elgin, they are much more helpful.

Poor Customer service! They were out of All Matt paint due to supply issues which I fully…read moreunderstand. Supply chain issues are rampant in all industries right now. I asked if he could give me 4 quarts at the Gallon price for the inconvenience. His response was "it's not our fault we are out you can't expect us to take the hit, that's pretty stupid" and he hung up while I was still trying to talk with him. I called the location across town and they were more than happy to accommodate me. I will only go there from now on.

This store is an absolute blessing. As a first time homeowner, I am so grateful to the…read moreknowledgeable staff here for going above and beyond to help me with my painting projects. We had to repaint our entire home and while all the employees here helped guide me to the right tools and paints, I want to specifically shout out Dean. Dean literally went out of his way to set me up for success - he'd patiently stand with me while I looked for *just* the right color (I don't want to admit how long this sometimes took me) and offer up ideas or colors I hadn't considered yet, offer expert insights on painting techniques and styles, and help me choose the right materials based on my needs and preferences. All while maintaining a fun, easy going, yet professional demeanor. Dean is a shining star and I believe he elevates this already great store simply with his "A" game work ethic. In the past when I was renting an apartment, I'd alternate between Benjamin Moore & Sherwin Williams, depending on the color and distance to drive. From now on I'm only EVER coming to this store - that's how great my experience has been here.

walked in today for look at more white colors for my repainting project. A very nice, helpful, and…read moresweet lady assisted me in picking out 3 colors based on my what I was looking for. There was a gentleman there too, very welcoming. Big shoutout to the great customer service received.

Absolutely love this store! The staff is so incredibly friendly and helpful here. What I love the…read moremost is they have a designer on site who can truly help being your vision to life! They are so helpful with color selections and they also offer window treatments. They also offer color services where someone will come to your home and help pick out the best colors. I will definitely be using this for certain rooms in my home once we get there. I also brought in a drawer from my bathroom vanity to get a match for my other cabinets in the bathroom - I got a sample from here, sherwin Williams, menards, and Home Depot. Benjamin Moore had the best match out of everyone. This store is truly the best when it comes to paint!

If you need good paint and help with paint, this is the place to go. We just worked with Melissa,…read moreif she isn't the store manager, she could be! She knew everything. She gave us choices explaining the various benefits of the options we had. She was super nice too. I have been coming to Jc Licht for years and have never been disappointed. Celeste helped for many years with windows coverings, color and and other decor advice. I guess it is as simple as this place has dedicated employees with education and experience you need. Highly recommend!

Poor stock levels on wood finishes. Some less than helpful employees…read more Came into an empty store with two employees visible. No greeting, no offer to help after being there for many minutes. Witnessed a customer after me being given very poor advice on what product to use. Sad, but common these days. Both aspects are common for JC Licht stores in my experience over the decades. Were they not the only brick and mortar source for the product I wanted, or if I needed advice, I would avoid them.

I've always found the people in this store very helpful and willing to give good advice even if I…read moredon't buy anything. However, I recently used their color consultation service where someone comes to your house. It was SO helpful!! She (Julie) helped me pick the perfect neutral that I'd been struggling with and had ideas for my sunroom, kitchen, etc. She was excellent! Her advice was great and she wasn't pushy. So worth it.

I've had so many good experiences with this store. Dave and his team are the best. I recently…read moremade a poor color choice and they went out of their way to make it right. And they had nothing to do with my dislike of the color. I highly recommend this store for advice & quality paint.

Very helpful and chatty. Maybe less so when they're really busy but nice all the same…read more Remember you and what you bought before... will tally that up as great customer service... and not creepy. ;-) Prices are really good on some of the items... like spray paint. Got good deals on some to touch up some metal furniture... balcony stuff not 50 Shades type stuff... TYVM. Pints are cheap if you want some Ben Moore sample cans at $6 a pop.

Scheduled a rental truck at this location several days in advance, and on the day of the…read morereservation, I was informed that they had misplaced the keys after the previous check-out for the truck. My appointment was canceled but they could not give me another one and tried sending me to a different location half an hour away. The only good thing about the entire exchange is that after moving, I no longer have to visit this location.

On line store SUCKS!! Placed an order and gives you a date…read moreto expect at store., Date goes by, no notification that's it's running late etc.. Do on line assistant and said 48 hour return with up date.. Nothing,, called person,, it's on escalation status now to get an email the following day that it's out of stock.. Then why give me an expected date when no stock.. Menards doesn't even do that.. Will bypass this big box in future..