So I've had cancer. I'd been working with JC Licht's wallpaper dept. (Breanna, to be specific) 2…read moreyrs ago before Dx. Gave an $80 cash deposit for 4 books at that time. Returned all books promptly. Within days. Told that someone from the wallpaper dept had to be there to handle the refund, which my husband was assured would happen. Then forgot all about the bathroom/wallpaper project as anyone would with surgery, etc. Contacted JC L recently only to be told that my cash was theirs/gone. This is the only business unwilling to make any concession given these circumstances. As longtime (we're talking 3 generations!) Geneva residents, who choose to shop our local businesses vs. Amazon, etc., this is so very disappointing!

Found the staff to be very rude. They seemed annoyed that I didn't know as much about paint as they…read moredo. With their very high prices, I expected better customer service.

A most helpful paint store! First of all, the paint! We've found Benjamin Moore Paint, while…read morecosting more than others, goes on easy, and holds up to years of dare I say it.... abuse. The employees are helpful and are not upset when asked to mix up small samples. No wonder why many paint professionals are often found here. If you're in a hurry, don't come first thing in the morning, that's when we've found them most busy.....

Extremely helpful, informative service. Came in with a specific color in mind & Kevin helped me…read morefind it. He even carried my paint to the car for me. I also appreciated that he didn't try to up-sell anything. Even when I said that my cutting in brush was a little stiff & crunchy, he told me that it would come back to life if I just soaked it. I will be back again!

I was referred to Sherwin-Williams by a contractor and wasn't disappointed. I called first to…read moreverify hours and to have a few questions answered. Odell picked up the phone after a couple rings introduced himself, thanked me for calling and asked what project he could assist with. After the Q&A I went in to purchase supplies for our remodel and Odell greeted me as soon as I walked in. Odell made my experience a smooth one with no up selling only recommending the supplies I needed with each having an explanation of why he recommended each item. Thank you Odell and Sherwin Williams for the outstanding customer service and quality products.

I called in my order earlier this week and Sierra was very nice and helpful…read more My painter actually had some stuff on his list that I couldn't find on the website so I called it in. She called when it was ready. When I went to pick it up another coworker that has started his shift helped me. There was some confusion on if my credit card was run but it got sorted out. Then today my painter needed another two gallons and I called it in and they had it ready. Great customer service and they are very polite and friendly.

Absolutely love this store! The staff is so incredibly friendly and helpful here. What I love the…read moremost is they have a designer on site who can truly help being your vision to life! They are so helpful with color selections and they also offer window treatments. They also offer color services where someone will come to your home and help pick out the best colors. I will definitely be using this for certain rooms in my home once we get there. I also brought in a drawer from my bathroom vanity to get a match for my other cabinets in the bathroom - I got a sample from here, sherwin Williams, menards, and Home Depot. Benjamin Moore had the best match out of everyone. This store is truly the best when it comes to paint!

If you need good paint and help with paint, this is the place to go. We just worked with Melissa,…read moreif she isn't the store manager, she could be! She knew everything. She gave us choices explaining the various benefits of the options we had. She was super nice too. I have been coming to Jc Licht for years and have never been disappointed. Celeste helped for many years with windows coverings, color and and other decor advice. I guess it is as simple as this place has dedicated employees with education and experience you need. Highly recommend!

They are always knowledgeable, helpful and friendly. Alan and Kiley went above and beyond to help…read moreme choose colors. Highly recommend!

I was sent here from the Lisle shop because they had no stock and was told that this location…read moreshould have something like 6 cans of paint of the variety I was looking for. Well, either their computer system was not up to date or they had a busy morning because they were all out. I really don't understand how these paint stores can have no paint! The clerk upgraded me to the next level of quality (which would have been a bit more expensive) without charging for the upgrade, since they didn't have what I wanted to buy. Sherwin-Williams paint is expensive (paint is $$$ anyway these days); I only went with it because that was what my handyman said he uses. Glad I finally got the paint, but overall this was a frustrating shopping experience.

I have purchased a lot of paint, wallpaper, and supplies from this store over the 35 years that we…read morehave lived in Naperville. I needed a can that I purchased a year ago and hadn't gotten around to using until now reshaken. They said no. Someone's can had leaked once so they have a blanket no rule. I don't believe cans just leak. Maybe they didn't check to see if the lid was secure. Maybe they didn't check the can's structural integrity. Whatever the reason, they won't shake a can once it goes out the door. My opinion, bad customer service. A good customer walked away rejected. I won't ever go back.

We had Alex one of JC Licht's installers come out to install our new blinds. Their wonderful…read moredesigner, Virginia measured perfectly for. Alex was just wonderful- very personable and kind! He did an excellent job! Top notch!! Thank you!!

My wife and I are doing some DIY projects as we have time available on weekends and we have tackled…read moresome painting of our basement and daughters' rooms. We have always loved Sherwin-Williams colors and quality! The website has been tremendously helpful and this store and how helpful and accommodating everyone has been is truly remarkable. We call and pay for the orders ahead and contacless pick up is very efficient! The paint is ready by the time we arrive and it's a very painless process. When we have called for additional support or questions, we always great some suggestions and more! Just outstanding and we highly recommend the brand and our local store! Keep up the great work!

Kyle and Rachel at the North Aurora location are a part of my team everyday. They are critical to…read morethe growth of my business and work hard for every customer and business owner that comes through the door. They are educated on the products they sell and always provide multiple solutions if something is not available or out of stock. Keep up the great work guys and best to you in the coming year.

Great service from Louis and his Team. Very knowledgable and helpful in picking the correct…read moreproducts for my home remodeling project. Thanks, I will be back for more paint and supplies!

Support your local small businesses, and go to Lloyd's for your painting and wallpapering needs…read moreinstead of Menards, Home Depot or Ace! You won't be sorry! The staff is far more knowledgeable and patient than the folks at the big-box stores. They are super friendly, and they really take the time to help you. They have high quality products at competitive prices. I love the fact that they carry zero-VOC paint. The big-box stores claim to have this, but if you read the labels, you'll find that it is really low-VOC paint. Not the same thing....still contains carcinogens. Another thing I like about Lloyd's is the fact that they keep a record of the paints you purchased and what room you were painting at the time. So when your kid draws on the walls or you accidentally ding the wall while moving furniture, you can just go back to Lloyd's, and they'll mix up a bucket of the same color. Three cheers for Lloyd's! My family has been visiting them my whole life, and we're never disappointed.

We spent nearly $20,000 with this company in 2022 on window treatments for our new townhome,…read moreincluding motorized Hunter Douglas blinds. One of those blinds failed in the very first summer we owned it. Since then, the company has been out to "repair" the same blind at least ten times. At one point, they shipped it back to Hunter Douglas, leaving us without a window treatment for two of the three months we actually live in the townhome each year. Despite the repeated failures, they have refused to replace the defective blind. Instead, they continue to send technicians out for the same problem, and after year 1 they charge us a service fee every single time. We have pleaded with them to stand behind their product and provide a replacement, but they clearly care more about billing for service calls than actually solving the issue. Their service approach can only be described as "we don't care about our customers." If you are considering using this company, my advice is simple: stay away.

I can't say enough wonderful things about JC Licht! They were amazing to work with on picking out…read morethe right shades for our home. They were helpful and had great options for every room! Installation was easy to schedule, quick and convenient. They removed the old shades and cleaned up afterwards. It's been over a year since the blinds were installed. The motor on one of the shades stopped working. I called and they were able to get a new shade ordered and installed within a few weeks. I will always recommend them and will be a customer for life!

SG went above and beyond the call of duty in designing a total landscape makeover for our backyard!…read more They listened to what we wanted, incorporated our wish list, and delivered within our budget The post project customer service has exceeded our wildest expectations. They have done the same for our friends that chose SG for their landscape requirements.

This business also does landscaping, fire pits, and panels/fencing for privacy. From the very…read morebeginning to the very end of our project, the owners worked directly with me to ensure my utmost satisfaction. Debra's knowledge about plants and trees is amazing! Her husband Steve assists with a professional, knowledgable calm demeanor as well. They cleaned up after the project and the workers they had on their team were phenomenal. This is the second home we've built so I have dealt with a LOT of contractors and it's so refreshing to meet people who take pride in their business and are in it for the long haul. Thank you!