Great service when I went there everything was half off. it's sad that they're going out of…read morebusiness.

St. Charles Hardware Store, located in the suburbs 40 miles west of Chicago, is a wonderful…read moreOne-Stop-Shop for all your supplies and business/outdoor/home repair needs. You might be looking for something specific or you might be browsing the aisles, unsure of what you actually want or need, but... They look to find you...THE CUSTOMER, to make your project venture...a success. I'd like to give them a mention as they recently opened just over 1 year ago in October of 2021 and deserve recognition. Store Hours are 7 days a week... Monday: 7:30 AM-7:00 PM Tuesday: 7:30 AM-7:00 PM Wednesday: 7:30 AM-7:00 PM Thursday: 7:30 AM-7:00 PM Friday: 7:30 AM-7:00 PM Saturday: 7:30 AM-6:00 PM Sunday: 9:00 AM-5:00 PM Phone: (630) 394-2378 They offer everything, including... - paints - household hardware for home improvements - electrical supplies - cleaning products - housewares - gardening - grilling - tools and utensils You may think...well, what makes them any different than a Home Depot, Lowe's or Ace Hardware Store? It's about customer service and forming real relationships. They're a community based small business and their mission is about personalized service to make your life easier. Businesses like this need to be supported. And St. Charles is part of giving back to fellow neighborhood organizations. They sponsor the Anderson Humane, The Chamber of Commerce, St Charles Business Alliance, St Charles East and North High Schools. They have a terrific "Best Rewards" Customer Loyalty Program. It's a way for them to say..."thank you to those who have become part of our local, independently owned hardware store family", according to their website. A hardware store can be filled with an overabundance of supplies and gadgets that can leave the average household/business owner feeling overwhelmed. Here at St. Charles, it's their kindness and hands on human-element experience that go a long way in making the improvements journey...a fulfilling one.

Beautiful store! Well organized, clean, and great selection of items. Also the staff is so kind and…read morefriendly. Love the small town feel it gives!

10/14/24 update - after working with Ace, they did attempt to replace my keys with the supplier…read morethey use to no avail. They did refund the cutting cost. All in all, they did stand by and help, which was much appreciated. Still a good store to visit and definitely recommend.

I've been shopping at AS&S since before I lived in Chicagoland (used to order from their catalog;…read morekids, that was the paper version of the internet), but wanted to stop in when I was in Geneva today since the company has been having a hard time according to their social media. I was happy to see so many people in here! If you're shopping for random stuff, this is the place for it: craft supplies, games and toys, bottles and jars (including itty bitty ones, which I bought), marbles, strange holiday overstock, neon signs, science experiments, a billion electronic parts...you name it. For sheer weirdness this store can't be beat but I legitimately do buy practical items here too. Stop in and support this long time local favorite!

Now employee owned but still as quirky and fun as ever. Whether looking for school poster supplies,…read moreperiodic table coffee mugs, science kits, crime scene tape, multi-function tools, or other odds 'n ends, I triple-dog-dare you to spend more than 10 minutes there and walk out empty-handed! Pro Tip kid stuff to the right.

DO NOT BUY APPLIANCES HERE!!! They sell faulty products and they tell you to go scratch when they…read morebreak. Every appliance, flooring, doors, windows all break. Carlos is a smug jerk and should not be in management.

Came here to pick up a tool for rental and from the start they were arguing within each other…read more Not helping us and after we paid for the rental they just left and we didn't know what tool to get or what to do We told someone to help us get the tool we needed and she just left and took them 20 minutes just to get back to us

Menard's is the Temu of home improvement. They sell cheap crap. Every time I violate my personal…read morerule of not buying from Menard's I regret it. Case in point now - I wanted a very basic snowblower. HD and Lowe's only had giant expensive fancy ones, so I got the basic one from Menard's. Right out of the box it doesn't even start. Take it back to the service desk and they can't start it either. But they won't take it back because it has gas in it now.

The store management does not know how to talk to customers. It's clear they have an attitude and…read morethey take issue with anyone who expects them to do their job correctly. I want to specifically call out assistant manager Rebecca and manager Jerry T for their lack of professionalism.

Ordered just went to pick it up when I clicked. I'm here. It didn't give me a barcode or anything…read moreso I had no idea how to do it. I went to the service desk to ask for help and the lady working at the service desk was very rude. Did not want to help at all. She's pointed and goes. It's over there just do it and I'm like I don't know how to do it. She's like figure it out seriously what is wrong with people? You're working customer service learn how to do customer service or get a job that you like so annoying. Next time I'll go to Home Depot or Menards. Lowe's is just closer to my house. I'll go drive the extra miles.

Purchased a refridgerator at Lowe's, and found outt They do NOT honor their appliance waranties!!!read more

I went to Ace yesterday and immediately noticed many changes since my visit in March. The shelves…read morewere full, the floors were clean, and staff was proactive in approaching me to see if I needed any help. I'm super happy about this because Ace is my go-to store for most everything they carry. Hurray!!

I love this store. Great nice friendly staff. They have e everything you could ever want and they…read morecan take you right to it from smallest to largest thing!! Love my West Chicago Ace!!

I know honest mistakes happen however bought floor model of snow blower yesterday and they didn't…read moregive us keys. Just picked up keys and they don't work. No apology when I called and told them. I guess we will get our workout today.

Tried to buy a lawnmower twice for a pickup and both times the store had credit card issues and…read moresaid there browser we were using to place the online order sometimes didn't work. Both times we had an order confirmation and were waiting for an email update. Didn't hear back from the store and had to call to follow up just to learn that the orders never went through. Decided not to try again, the order was over $750.00, and was surprised that the person we spoke with didn't care. I would think this would be a sizable order, but will purchase it from a company who cares about my business.

SG went above and beyond the call of duty in designing a total landscape makeover for our backyard!…read more They listened to what we wanted, incorporated our wish list, and delivered within our budget The post project customer service has exceeded our wildest expectations. They have done the same for our friends that chose SG for their landscape requirements.

This business also does landscaping, fire pits, and panels/fencing for privacy. From the very…read morebeginning to the very end of our project, the owners worked directly with me to ensure my utmost satisfaction. Debra's knowledge about plants and trees is amazing! Her husband Steve assists with a professional, knowledgable calm demeanor as well. They cleaned up after the project and the workers they had on their team were phenomenal. This is the second home we've built so I have dealt with a LOT of contractors and it's so refreshing to meet people who take pride in their business and are in it for the long haul. Thank you!