Clothes dryer not drying properly. Contacted Svilen on Monday and got a response within 10 minutes…read more Contacted by phone and outlined problem and set up a repair. Lost a day on response due to snowstorm on Tuesday day, but Tuesday night received a text for a 2 hour window on Wednesday. Svilen came out within the time window and diagnosed the problem and made the repair in a little over 20 minutes. I felt the price for the repair was fair. I would highly recommend.

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Novak & Parker has been our go to provider since 1980. Always excellent service and pricing…read more Alex is a wonderful employee who answered all our questions and concerns. The big stores treat customers like a commodity and their prices are always higher. Alex shared all the advantages and warranty information for the GE Oven/Range we purchase, and it was installed in less than 1 hour. Can't say enough good things about the buying experience at Novak & Parker which is rare nowadays at most appliance locations. Alex is a valuable asset to your company ! 40 later we still get all our home appliances from a company that cares about its customers. Thank you, Lawrence McDermott

We try to not have appliance issues but things happen! This is now the second time we had to call…read morefor help. First it was the stove and this time the dishwasher. They do a basic triage over the phone before sending out a repair person. We lucked out by getting Rafael to check the issue with the dishwasher. He is articulate and works fast. Once the problem was identified he ordered the part and once arrived came out to install it. It was a pleasure having him do the work. He made sure the repair was successful and also cleaned up after himself.

Used them for a complete kitchen remodel and could not have been more pleased. Custom sizing on…read morestandard cabinets. Carolyn was great to work with. Beautiful design and attention to details. Highly recommend.

My sister used KWI when renovating her kitchen. I was impressed, so after purchasing a terribly…read moreabused townhouse in Crystal Lake I headed there for my new kitchen and 2 baths. Peter has excellent selections in his showroom. He designed 3 rooms for me that are not just beautiful, but also reflect my individual taste and lifestyle. He worked within my budget. When the quartz counter top installer made an installation mistake Peter jumped in and it was corrected quickly. I highly recommend him.

Hidden little discount appliance store in Addison that you could easily miss. If you are in the…read moremarket for anything they can provide (washers, dryers, refrigerators, etc), you must stop in! Frank provides peak customer service and can answer any questions with you 1 on 1. I forget the exact details about delivery and warranty since it's been a while but they're very transparent and easy to work with. Side benefit, several great food places nearby like Tacos Puebla or Elio Pizza.

Got my dryer from there. Great customer service and the dryer works very good. I had told them what…read moremy budget was and he called me when he got one in.

Great repair service! Called their office on a Thursday am…read moreto confirm they could repair a 29 year old Nutone Central Vacuum system. Not only could they but they likely had the parts in stock. Dropped it off the same afternoon. They advised 5-7 days to repair. Al called me the next afternoon and said they had looked at it and could repair ASAP as they had all parts in stock. Called later the same day before closing and advised it was done! Picked it up on Saturday, less than 48!hours after dropping it off! Great experience! Nice job!

I dropped my vacuum off to be looked at. they said they would call me. it has been a week. I called…read morethem today. they said they haven't looked at it. They are moving it ahead of the supposed 4 other vacuums ahead of mine and will call me on Monday, which will be 10 days. Any parts will take a week to get and another week to fix. DONT GO HERE!! very awful service!!!! 2/21/2026

I needed to replace the mirror glass on a 15 year old motorcycle. New OEM mirrors are no longer…read moreavailable from the manufacturer, and the other local glass shops I contacted said they couldn't cut convex mirrors - only flat which wouldn't give the required wide field of view. Hanover Glass said they could probably do it and asked me to come by with the piece I needed cut. They took a look at it and gave me a price and turnaround time. They came in within their estimated cost and had it finished on time. They called me right before closing time, but stayed open a few minutes late to let me come in and pick up my mirror. It was cut exactly to my pattern and fit perfectly in my motorcycle's mirror housing.

Adam entered our home,scanned the damage to our shower door and within 10 minutes made the proper…read moreadjustment.Afterwards he explained the problem and gave cautionary advice.Job well done by a nice guy

New Stone Design . Highly recommended.. Owners Greg and Mirek, office staff. Weronika Victoria…read more Magda knowledgeable pleasant polite.. Large selection of stone beautiful displays Offices, stone, sink, and showroom very clean also offer different sink models reasonably priced. Efficient and accurate measurements by Lucas and the installers Christian and Daniel were amazing at how quickly they were able to demo and install the countertops. Mess free demo with removal reasonably priced and the installation was quick accurate (sink installed and faucet cut out ) completed before I knew it. Greg was great to work with and very accommodating..due to some extenuating circumstances he was able to have fabrication and installation timing adjusted so everything worked out perfectly. This was my second installation from New Stone (had a bathroom vanity countertop installed 1.5 yes ago) excellent job is on that as well!!!! Very grateful to New Stone Design !! Highly recommend New Stone Design not only for their workmanship and products but also the wonderful people that represent New Stone Design!

Poor follow-up service. Experience was fine when shopping for product and measuring for…read morecountertops. The problem occured when we noticed a Nick in the quartz after install. It took several months to schedule fix. On day tech was supposed to come out, there was a miscommunication with my husband. Tried to get them to come back out to no avail. Apparently once they have your money, they're done. It's been almost 2 yrs now, still not fixed.

So perfect, you can't see a seam?…read more Five stars is not enough! A friend referred me to this local countertop shop. I had lived with new marble top installed by previous homeowner in my kitchen since I moved in 8 years ago. But.. the pattern was very busy, never had a nice sheen, and when I placed a clear drinking glass on it, you easily missed it? (You can't miss it in one of the pictures below.) First visit was to their Batavia facility to take home samples and discuss approximate costs with a very knowledgeable and personable staff. Second visit was to my home to measure. Third was at their site with templates of my layout on the actual slab so I could see the grain and seam alignment as it would appear in finished countertop. This was fantastic because as much as I loved the pattern I had selected, I did not like the way it would appear completed. With NO pressure at all, I was encouraged to choose from similar patterns on their many other slabs of quartz so I could get the look I wanted. Templates were placed on another choice and the veins looked like they would match close at the seam. Three professionals arrived promptly at 8am and departed at 11am (perfectly as promised) and the finished job was more than I ever imagined. I had to really search for the seam but could only feel it as it is perfect... can you find it in the picture? (HINT: blue post-its align on seam in second image.)

Windmill countertop is so easy to work with,From the moment we walked in until the time the…read morecountertop was installed. All of the employees know their jobs.The installers are prompt and do a great job. We love our countertop. We will definitely recommend Windmill to anyone looking for countertops. Thank you Elaine and Mark