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    Lowe's Home Improvement

    2.4 (84 reviews)
    Open • 6:00 am - 10:00 pm

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    Short glaze bead = exterior-facing gaps in the window frame that can let cold air and/or water into the insulated frame.
    Mike O.

    Update to my original (12/16/22) review of replacement windows from the Lowes store in St. Charles, IL. Below is a timeline of what has happened. Bottom line: There is no way I would ever order windows from Lowes or Atrium again. NO WAY. It's been 12 months since I ordered replacement windows that they said would be ready in 2 months. They didn't install the windows until 5 months later, and how here I am 12 months after the initial order STILL WAITING FOR THEM TO REPLACE DEFECTIVE SASHES AND SCREENS. It's been a nightmare -- mainly because nobody at Lowes or Atrium (the manufacturer) gives a shit. The installer (a third-party contractor hired by Lowes) has been great. But that doesn't make up for Lowes and Atrium. Timeline: Aug 2022: I ordered $15K of replacement windows from Lowes vs other vendors because the Lowes sales rep said Lowes could get the windows by Oct 2022 (everybody else was saying Dec). Dec 2022: The windows that were supposed to available in Oct are finally manufactured -- and then the windows sit at Lowes for 2 weeks while Lowes works out a dispute with the installer. (Nobody contacted me to tell me the windows were done. Nobody contacted me to tell me there was a dispute with the contractor. I only learned this info by making multiple phone calls myself to find out what was going on.) Jan 9, 2023: Windows are finally installed - but with multiple defects (short glazing beads, crooked grids, defective sliding door, defective sashes, torn screens, etc.). Installer provides a punch list to Lowes on Jan 12 and tells me replacement parts usually take ~4 weeks. Feb 2, 2022: I call Lowes to check on status of replacement parts. Lowes has not ordered any of the replacement parts. March 9, 2022: I call Lowes again to check on my replacement parts. (BTW, Lowes NEVER calls me with updates...it's always me calling them.) I learn they ordered replacement screens and sashes, but they did NOT order the biggest defective item: a sliding glass door for the patio. Why not? Apparently Lowes was waiting for Atrium (the manufacturer) to come inspect the door. But Atrium declined to send anybody. March 13, 2022 (3 months after the initial install and report of a defective door): Lowes finally orders a new door. April 25, 2023: Installer replaces defective door and some of the defective screens and sash. But some of the replacement items from Lowes/Atrium were wrong (sent lower sash instead of upper sash, half screens instead of whole screens, etc.). June 13, 2023: Installer again replaces defective screens and sashes -- but some of the replacement items from Lowes/Atrium are STILL wrong and have to be re-ordered. August 6, 2023: I am still waiting for replacement parts. Meantime, I spent half a day documenting the BIGGEST problem with my order that neither Atrium (the manufacturer) nor Lowes wanted to bother inspecting: The installer noted multiple short glaze beads. Short glazing beads can let cold air and water into window frames that are supposed to be insulated. The installer said Atrium or Lowes should come out and inspect the windows -- but Atrium and Lowes both declined to do so. So Ken, the millwork manager at Lowes in St. Charles, IL, told me I needed to document everything myself. So I went around the house today, moving furniture, tilting in the windows. inspecting glaze beads, taking photos, recording warranty numbers, making a list, etc., etc., BECAUSE NEITHER ATRIUM NOR LOWES COULD BE BOTHERED WITH A QUALITY ISSUE. My original order was 1 sliding door and 16 windows (16 upper sashes and 16 lower sashes). 10 of the sashes have short glaze beads. Another 6 have crooked "grids" (grids placed between panes of glass by the manufacturer to simulate a multi-pane window). So in total, 16 of the 32 sashes need to be replaced -- something that you would think Atrium or Lowes would want to see for themselves. But like I said, they don't give a shit.

    Picture of freezer's description page on Lowe's app showing more expensive LG option.

    Purchased a freezer on Black Friday and was provided a December 21, 2024 delivery date (needed by 12/24). Received a call from the delivery vendor (not even Lowe's) on 12/4 advising me the delivery date was being pushed to early February 2025. I was transferred to a Lowe's representative and advised the delivery date had been changed to 1/17/25 because the product was out of stock. Loews' customer rep was condescending and rude, insisting I was to blame bc I purchased the item at a discount. The rep hung up on me while I was waiting to speak to a supervisor, 25 minutes wasted. Another 40 plus minutes to be offered 10% off an LG comparable freezer that cost $270 more than list price ($324.90 more than purchase price). I believe this is called Bait-and-Switch; the fridge they offered is also listed on the webpage for the fridge at question (see pic). Very disappointed in Lowe's and they have lost this customer, not that they seem to care. Very underhanded and unethical business practices.

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    5 years ago

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    10 months ago

    Purchased a refridgerator at Lowe's, and found outt They do NOT honor their appliance waranties!!!

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    4 years ago

    Lowes stole $300.00 dollars from me by not letting me return 3 items in perfect condition after 90 days. Never buy from this company.

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    4 years ago

    Service was great. Customer assistance is helpful. Store was very clean. Liked how how the sales items are out for review.

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    Page 1 of 3

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    “Had a problem with mold on my Trex decking and the st Charles Lowes took care of fighting for me with Trex and got me a new deck.”

    Mentioned in 2 reviews

    Read more highlights

    Super Master Appliance - Thermostat replacement in a Viking gas oven in Hinsdale, IL. Appliance repaired and tested.

    Super Master Appliance

    5.0(117 reviews)
    16.2 mi

    My KitchenAid ice dispenser door needed repaired, so I got onto Yelp, read the reviews and chose…read moreSuper Master Appliance, because of all of his great reviews.....Anvar is the technician, but I know him as the magician! Of course, the part that was needed to repair the dispenser door was not available, thus I would've had to order an entire freezer door..... which besides the cost would've been very unsavory.... But Anvar performed some magic tricks and repaired my ice trap door! I am telling you not only is he as nice as can be, but he is a genius when it comes to appliances. I'm now waiting for his return because though he doesn't make repairs on range hoods...... he figured out my problem with that, so he will be back.....Anvar is amazing, punctual, communicative, responsive, his price is fair, and he does business the old-fashioned way.... With pride.! Thank you ANVAR.!

    I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

    Photos
    Super Master Appliance
    Super Master Appliance - The main board and inverter of the GE Monogram has been replaced.

    The main board and inverter of the GE Monogram has been replaced.

    Super Master Appliance - The inverter board for the GE Monogram has been replaced.

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    The inverter board for the GE Monogram has been replaced.

    Abt - Loved my decision to upgrade to a counter depth frig. Whirlpool has been very good to me over the years.

    Abt

    4.0(3.5k reviews)
    27.6 mi
    •$$

    Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.

    Truly Outstanding Service and Warranty I purchased this…read moreReliance 50 gallon hot water heater about eight years prior with a nine year warranty covering both parts and labor . Unfortunately due to water and environmental conditions the bottom rusted and leaked, necessitating replacement. Abt could not have been more helpful, in this time of need. The Abt office (Nathan) immediately and fully addressed the situation. The Abt plumbers delivered fast and truly excellent replacement with a new Reliance 50 gallon hot water heater and installed all the necessary copper pipe, valves and fittings---including full labor at no charge. The plumbers (Russell Cartwright and Tyler Fite) installing the unit were very meticulous and highly competent in every detail. They also were extremely helpful and courteous. I have used Abt exclusively for over forty years and recommended their products and service to numerous other home owners--no one has been disappointed. Their appliances and equipment are always top quality but their service and commitment to stand behind and service these products is both outstanding and exemplary. In summary and in brief, they truly are the best.

    Photos
    Abt - Extensive furniture department.

    Extensive furniture department.

    Abt - Extensive furniture department.

    Extensive furniture department.

    Abt

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    Williams-Sonoma - Nespresso Machine with brother but 2 parts are missing! $95 to replace just the missing brother part alone!

    Williams-Sonoma

    2.5(18 reviews)
    0.2 mi
    •$$

    It appears that most of the poor reviews are from online purchases or orders…read more I've been shopping at the Geneva location for years now and have had no issues. They have lovely items in store and the staff is very helpful.

    We typically come here if there's an item we know we want to get in store. There's one older lady…read morethat will ride you the second you get in and doesn't have much of a sense of personal space. It feels like she's just hovering over you the whole time. I'm not sure if it's because she thinks I'm young and she's being ageist, or it's just her style. Also My wife was asking about a Staub pan (brand from Alsace - my family is from that region, used to be Prussia/Germany). Two ways to pronounce it: the Germanic way (correct), or the frenchified way (acceptable). My wife pronounced it the Germanic way. They lady corrected her in such a conceited and pretentious way - however she said it neither way. She did it in a poor attempt at the French one. Overall a good shopping experience if you don't have to deal with the one lady who will stick to you like glue, and acts rude to young people. Typically when we have to deal with her we cut our shopping experience short due to her being a bit much.

    Photos
    Williams-Sonoma - Festive spring dishes - February 2023

    Festive spring dishes - February 2023

    Williams-Sonoma - The drink smoker we bought that we will return since they won't take the defective nespresso machine back.

    The drink smoker we bought that we will return since they won't take the defective nespresso machine back.

    Williams-Sonoma - Le Creuset 3 1/2 quart round Dutch oven in Williams-Sonoma exclusive Ocean.

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    Le Creuset 3 1/2 quart round Dutch oven in Williams-Sonoma exclusive Ocean.

    Lowe's Home Improvement - hardware - Updated September 2026

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