Forget the rental department! Once rented a brush cutter. Used it for 5 minutes before it ran out…read moreof line.Took it back & the guy handed me a length of line! Got the line on but had nothing but problems with it.When returning it the next morning was told I couldn't get a refund or discount. Tried to rent a chainsaw 3/21/26.Should have made them start it before leaving,because I couldn't get it started. Took it back.THEY couldn't start it. They tried every chainsaw & COULD'NT START ANY OF THEM! Refunded my money but was a complete waste of time!!! Their tool mechanic must really suck!

I order flooring from Home Depot.com the order was picked up by FedEx and then lost. I never…read morereceived the delivery and tracking shows it was never delivered. I contacted Home Depot and canceled the order and requested my refund. They had already charged my card. They sent my request to TRE (the retail equation). No idea who they are. They refused to refund my money. I explained that this is NOT a return, but I never received the product. They said that nothing they can do. First of all this transaction was with Home Depot, not TRE. This is the most ridiculous thing I've ever heard. No refund even though they never delivered. Very disappointed in Home Depot. Please take this as a warning when ordering online. March 02, 2026 Looks like there is a delay in your delivery. We're working on it. 11:30 am February 28, 2026 Shipment arriving On-Time Ellenwood, GA 12:03 am Arrived at FedEx location Ellenwood, GA 12:01 am February 27, 2026 Shipment information sent to FedEx 05:41 pm

After dealing with another well known company for years , we are so glad we called Patrick to…read moreservice our home. They are reliable, well priced and do an outstanding job. Would highly recommend for all of your needs.

Our power kept blinking on and off at random times. We called ComEd and got nowhere. Called…read morePatrick and he came out the next day. He went above and beyond checking every possible cause and even did some minor repair that wasn't related to the power outages, which was very kind. Determining the problem was not in our house, he reached out to ComEd on our behalf and we finally got answers. Price was very good...service was exceptional. We will definitely be using them again, if needed.

I only recently discovered this as an option when doing some online Christmas shopping. I made two…read morepickup orders, returned something and made an online order to be shipped. Everything at the store was great - no lines, fast service, friendly employees. I'm waiting for my other order to arrive but will definitely shop here again for ornaments and decor items next Christmas.

Haven't been there in years 1/2 shelves were empty…read more And prices were outrageous Are all products sittin in a ship??

this location has a customer service problem. i came in to buy a vacuum breaker repair kit. i found…read moreit and walked around before leaving the store. i found a roku stick on sale and was about to look at the product further when i heard an associate ask me if i needed assistance. i initially did not respond because i did not think he was talking to me. i glance over in the direction of the question to see an associate down the aisle standing there looking in my direction. i replied by saying "no, i'm good. thanks" and waved him off, then i turned back to look at the roku stick. i had not moved when i noticed movement to my right and notice the same associate was walking toward me. i turned my head to respond again when i watched him walk directly in front of me and stood between me and the roku stick. he did not say anything to me or acknowledge i was standing there, even though i was a foot or two from the shelf. i walked away without getting his information, felling disappointed at his treatment. i circled back to see if i can see his name tag but he was standing where i left him fiddling with something on the shelf. i immediately went to pay for my vacuum breaker repair kit and go to the customer service desk to report the associate. i am disappoint at the associate's treatment but am more disappointed at the store management for still employing him. but reading more reviews of this location, i see customer services has been an issue way before my experience. after many years of coming to this location, i doubt i will return. there are many other stores in the area that will generally leave me alone and not make me feel unwelcome.

I bought 61 boxes of waterproof vinyl flooring which Menards delievered to the house. 7 of the…read moreboxes were one color and 54 were another color. My contractor started laying the flooring with the most boxes. Later than day, I saw the flooring and it looked beautiful! However it was not the color I had ordered. I went to Menards and explained the problem. They were apologetic for the mistake made everything right. They came and swapped out the 7 boxes for the new color. I was so happy. Their mistake actually worked in my favor. The color I ordered would have been fine but the new color really brightens the house. A shout to Dither, the manager of the pick up department and all the people who listened to my odd story and made things right. I will be back!

Love coming here. I never had issues with customer service, they are always nice to me, they even…read moreremind me about the coupon and give me the chance to pull out my phone and get it. Anyways my bank account doesn't like me coming here, I always say I need one thing.............20 items later.............sure. LOL Anywho it's always well stocked.

I purchased a few bigger items, carrying through the store with my hands full, passed 5 workers,…read morenone offered to help. Price tags missing and discounts different for every single item-- confusing. I mentioned to the manager that nobody would help me, and she said, "Well it's our stocking time- that's what she said, no apology. Guess that's where they learn it from- awful customer service.

The asst Boss was mean and rude. I asked a few questions about the lawn and garden…read moreI will NEVER ever be back as long as she is there

Ok, updating to say that we've been happy all year with the great service and help that we get any…read moretime we come in to Ace for our home repair items. Thanks!

Clean and well-organized store. Inexpensive tools that are perfect for basic home tasks. Can you…read morebuild a new downtown Chicago skyscraper with what they sell...no. But can you fix the toilet paper holder your wife pulled out of the wall without spending a fortune...absolutely.

I was in there the other day and I was trying to get help from this manger name Chris and he…read moretotally ignoring me disrespected me and use foul language towards me when I asked for his help I would never go back to that store as long as he's there...I had no choice but to put one star up but if it was up to me there would be no stars for this man that was every disrespectful