Love coming here. I never had issues with customer service, they are always nice to me, they even remind me about the coupon and give me the chance to pull out my phone and get it. Anyways my bank account doesn't like me coming here, I always say I need one thing.............20 items later.............sure. LOL Anywho it's always well stocked. read more

I purchased a few bigger items, carrying through the store with my hands full, passed 5 workers, none offered to help. Price tags missing and discounts different for every single item-- confusing. I mentioned to the manager that nobody would help me, and she said, "Well it's our stocking time- that's what she said, no apology. Guess that's where they learn it from- awful customer service. read more

I thought it was just me who thought the employees at the Elgin store were rude and cold...except for one, who was always friendly. I thank them for the bag as they hand it to me, but they don't thank me...or say anything at all. Incredible! If this is truly a Christian company, they should teach their employees some manners! Love your neighbor...love the customer. I think I'll write to the manager of the Elgin store. It doesn't matter if the store looks great if the customer feel unappreciated. read more

I dislike shopping at this location a lot. I've told myself that I won't get there again bc of their customer service but continue to do so bc it's so close to me. Most of the ppl there act like they hate their job. Today I purchased something that was supposed to be half off and cashier ring it up full price. Noticed after checking my receipt. Asked the cashier about it and she tried to tell me I was wrong. Told her otherwise I wanted to return it. She asked another cashier and they confirmed that I was right; lady made me wait 5 to 10 minutes for my refund bc she started ringing someone and then didn't even apologize that she made the mistake and all she said was "okay you're good". They need to call the manager whenever you need to make a return. Very inconvenient imo. Huge store, plenty of selection but customer service usually suck. Glad I don't have to shop there anymore bc I'm moving. read more

I had a cross stitch picture framed at the store and Robert helped me out and did a great job. He was very helpful and friendly.

Came in the other day and was looking for some tinker bell posters with my husband. We were passing by the candles when I asked one of the associates working that day where they were when all of a sudden he started yelling at me because I stepped on his shoe. It was honestly an honest mistake but that was very rude. We eventually found them and then the same associate, Jose I believe it was, ran at me like that guy from Get Out by critically acclaimed director Jordan Peele. He full on tackled me and my husband. Crazy experience but will come back. Not gonna write you a love song. read more

Nice large store, average prices, GREAT sales and coupons BUT stupid cashiers!! CRAPPY pricing system!!!! I have shopped HL for a few years now. I love their sales and they have nice gift items! But nothing beats their holiday decor 50% off sales!! So I have been finding alot of great sales on scrapbooking items! Anyways...I wanted alert people!!! They are really messed up in their pricing system! Since they do NOT scan, they ring up the items by price tags, so ....what ever they are marked is what you are charged (less sales discounts when on sale). November 2006, HL had the Cricut (scrapbooking die cut machine)display up. They had the tickets for the machine and the cartridges, everything else was on the pegs. Prices were as followed.... ~ ALL the cartridges marked $59 ~ mats and blades $9.99 ~ paper packs $5.99 ~ tool kits at $79.99 ?? I called them on it, and they are now marked at $24.99..LOL ~ and the machine.....get this. The little tickets were ALL priced DIFFERENT!!! 4 different prices!!! $299, $249, $199, $149!!!! I have also noticed the price difference at my store as well. I bought 5 packs of the same embellishment, when I got home I noticed that some were marker $1.99, and some for $2.99.....yet they were the ALL THE SAME!!!! I was not happy. Since then I have watched the tickets when I go in. They had packs of paper marker for $14.99, and some at $9.99....I inspected the packages CAREFULLY and they were identical, so of course I grabbed the $9.99 packs. I have found packs of the ribbon, most marked $6.99, but I got some for only $4.99....again ..the SAME exact packaging!! Alot of differnt discrepencies. So now I search through the packages, and see if there is a mistake!! read more

I'm not really surprised about the bad reviews here.. really bad service. The laugh at the cashier her name is Jill ( I'm not really sure ) but she talkative with one customer on her conversation and she don't care about her job .. many people was getting line and wait for for check out.. but she didn't care and even don't say sorry for the next person was waiting .. feel really bad for the people work with her.. she kind the old lady but her attitude the most worst there.. Jill u should go to the class to learn about the service. Otherwise u should quick ur job and stay home and talk.. old lady read more

I love Hobby Lobby. They have such a huge selection of stuff, more than some other craft stores often. I usually go to craft stores for yarn for knitting and crocheting various things but occasionally I need other things too. Prices are good too, things like fake plants I'll never understand why they're so expensive no matter where you go, but their prices are reasonable and they always have sales and usually a 40% off coupon as well, which helps make my yarn purchases even more affordable for poor college students such as myself! Store seems as well organized and clean as possible for such a large place. I kinda wish they actually had signs pointing what is in what direction, because it is a big place, but I managed. Cashiers are a hit and miss, sometimes they're nice, other times indifferent. Sometimes they need more registers open, but I haven't experienced anything that makes me grumpy towards them. I give the place 5 stars because they always meet my needs and keep me happy. I also appreciate the closed on Sundays policy, I've always hated the pushback for asking not to be scheduled on Sundays at retail or restaurant jobs. JoAnn's and Michael's are both closer to me, but since B/F lives out here, I usually try to save my shopping till I visit, I'll happily support Hobby Lobby. read more

Hobby Lobby - Yarn bee: first love: blueberry hill. $5.99 regular price, $3.89 with 40% off coupon and tax. Using it to crochet a blanket! - Art Supplies Near Me - Elgin, Illinois

I LOVE coming here for all my crafting needs! There are always a ton of sales and they have just about anything you can think of for all things craft and decorating! I have to agree with the other review and say that the cashiers here are not the brightest! They are always having to call the manager to get stuff signed off on to change a price that they screwed up or something which makes for long waiting times in the lines! That gets a little annoying, but it doesn't stop me from going in to check out all the good sales! =] read more

This hobby lobby is fine. But there is ALWAYS long lines. Always. Doesn't matter what time of day. The cashiers are almost always calling for assistance at the register causing the lines to move even slower. It's getting old really quick. Get more staff, train them better at the register. read more

Always come here on my lunch hour and the lines are ridiculous. They do have good deals on picture frames and decorative housewares. There never seems to be anyone around. read more

Love the holiday crafts! Great selection of yarn and my fave cross stitch kits! This place always smells yummy!

they have a coupon online for 40% off right now. the coupon does not indicate that it excludes furniture but it does say it only applies to non-discounted items. the website also shows that all furniture is always 30% off, so no the coupon does not apply. i went in to look at a table. the in store price was higher than the online price. i was told that "if I could bring the price up on my phone they would honor the price". it is incumbent on me to prove what their website says? how's that for bait and switch? these people are tedious and petty in their business practices. but hey, they're closed on Sunday, so yeah! read more

Know what I hate about HB? The employees. I have yet to meet a friendly employee who asks if I need help when it's obvious I'm looking for something. Or any acknowledgement at all. I like there stuff, but customer service sucks!! read more

What can u say about a hobby lobby?? It is the craft mecca of the world. Everything and anything you could ever dream to craft all in one place! O and always on sale!! I find myself coming here a little too frequently! read more