Scheduled a rental truck at this location several days in advance, and on the day of the reservation, I was informed that they had misplaced the keys after the previous check-out for the truck. My appointment was canceled but they could not give me another one and tried sending me to a different location half an hour away. The only good thing about the entire exchange is that after moving, I no longer have to visit this location. read more

On line store SUCKS!! Placed an order and gives you a date to expect at store., Date goes by, no notification that's it's running late etc.. Do on line assistant and said 48 hour return with up date.. Nothing,, called person,, it's on escalation status now to get an email the following day that it's out of stock.. Then why give me an expected date when no stock.. Menards doesn't even do that.. Will bypass this big box in future.. read more

Very professional personal,ask them a question they took me to the isle and get me the item that i was look info for it,super. I will definitely recommend it to family and friends. read more

I wanted to share my terrible experience at the Bartlett Home Depot store. I was in search for a new patio sliding door. I purchased a sliding door with built in blinds from Home Depot in Bartlett. Once after I had it installed by my installers, I come to find out that in Bartlett it is illegal to install a patio door with built in blinds. However Bartlett Home Depot never notified me that this is the case. Even they know my delivery address for the door is in Bartlett. No one ever told me at Home Depot I can not put in patio doors with blinds. I have now been trying to work with Home Depot in Bartlett to get this installed door replaced or fixed and everyone I have talked to at this Home Depot since has turned their backs on me. I have still to find a resolution on a $2,000+ purchase I have made incorrectly due to the negligence of Home Depot of Bartlett. read more

The Home Depot - Hardware Stores Near Me - Bartlett, Illinois

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Had an emergency was out of 3 inch hole saws and ordered which usually takes several hours and approached Noel at customer service explaining my issue she was more than happy to call an associate to pull the order post haste. Thank you once again Noel and the whole Home Depot Team Customer Service is a culture. read more

They could care less about Covid-19 and mask requirements here. Both staff and customers walking around without masks or with masks hanging below their faces. What's the point of the signs requiring masks if you don't enforce it?! It's a state requirement and most importantly, it's common courtesy. read more

I've called this Home Depot about 5 times and no answer. So my husband and I decided to go in to the store to see someone since we want to remodel our kitchen, however when we were looking around for countertops no one approached us, we even said Hi to 2 ladies that were restocking some samples by the countertop area. We asked a guy about it and he said that Kara, Katie, or someone called like that was supposed to help us so we looked and looked and nothing she never asked if we needed any help or anything so we just ended it up going somewhere where they would appreciate making business with us. Worst customer service ever! read more

I had been painting the inside of my house for a few weeks slowly. I usually get paint from the Home Depot's in South Elgin. I stopped at this Home Depot on the way home went to the paint counter gave them my order walked away for a moment came back and the paint was already done. I went home and applied it immediately woke up in the morning it looked awful. Dark spots and light spots everywhere. I repainted with the rest of the paint another coat and it looks terrible. I go back to the store he said he mixed it for one minute. I told him that wasn't long enough my wall looks terrible and he seemed he could really care less. I was walking out and I go to the service desk and asked to speak to the manager and what I got was well I'm the manager up here. I guess that's code for not wanting to be talking to the store manager. She was very dismissive and said she'll talk to him but I could really tell she could care less also. For a minute I thought maybe they were related and she was The kids mom who is working at the paint counter. anyway I'm in the parking lot A little angry not because of the mix paint but the careless attitude and he'll just keep doing it. I called Home Depot and they were very polite online and put me through to a warranty company. Not a big deal it was 1 gallon of paint but then I never received the return call from them either. read more

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I have been shopping at Home Depot for decades. I even used to work for Home Depot. I have my veteran status on my IL drivers license. I have the Home Depot App on my phone which used to have a QR code to scan to verify at self checkout that I am a veteran. They have updated their app and I am no longer verified to be a veteran. I filled out the form on their app which uses SheerID to verify. It was unable to verify my veteran status. Checking out today the cashier rand everything up but would not use my IL drivers license to verify my veteran status and sent me to customer service. It was not until I asked to see a manager that the customer service person offered to give me the veteran discount. I spent over 20 minutes trying to check out with a purchase over $100 on my Home Depot credit card. You need to do something before alienating the military veterans and they start going to Lowe's for their 10% discount. read more

Go to this Home Depot if you wanna be looked at like your asking for plutonium or anything else not of this earth from someone whom may or might have his mother's corpse in his basement or stomach. It was like a performance of Who's On First but for something that only has two words in it and one of the words is the thing you're looking for. And we don't have to walk together to it, just tell me the aisle weirdo. It's every time! "a battery what!?" read more

No one wants to be there, no help. Anyone who does do any work at all, acts like it's the worst day of their life, helping you. You could ask for a specific paint, give them a code, picture of the code sticker, and still get the wrong g one after they mix it. I did, had to leave it on the counter, and went to Walmart for it. My husband and I went on a Sunday to get some smalls, and we were literally followed through the store by 2 employees, like we were going to steal of something... then there's the aggressive and obnoxious solicitors trying to get you to buy solar panels. We were there at 6:15pm, the store closes at 8pm. Every aisle we walked into, someone came after we left it and started putting up the gates to block the aisle. They are absolutely the WORST home improvement store I have ever been to. We have a personal and pro account, and we would rather go to lowes. read more

Was VERY IMPRESSED - went in here the morning of Black Friday 2013: - donuts, coffee, and hot chocolate immediately as you walked in the door. This was a very nice gesture. It was cool to see people walking around with coffees in their hand while they shopped. - staff seemed very upbeat and friendly - perhaps it was coincidence, perhaps it was the joy of Christmas spirit. Either way, they all seemed very nice and ready to help. - Store seemed more than adequately staffed. Staff was waiting to direct you into open check-out lanes and many other staff were actually wandering around offering to help patrons. Very pleased. - HIGH QUALITY POINSETTIAS. Most are 99cents (you can't get them this cheap, for this quality - ANYWHERE). The store usually stocks 2-3,000 of them on this day, and by the time we got there at 8:30 am, over 800 were gone. People were loading these up by the cartful (limit 12 per customer). Again, I must stress these are QUALITY poinsettias - many times ours have lived as late as into May or even June!. Was very pleased how the store handled themselves for this day in particular. Store wasn't overly packed, but everything seemed to flow very smoothly from the moment you walked in the doors. Staff was abundant, organized, and seemed ready to help anybody anywhere. A+ hands down. read more

I ordered a storm door in October since I was told it would be completed by Thanksgiving. I thought it would be ideal to protect my new front door from the elements of winter weather. It is now 12/19 and still no confirmed appointment with much frustration in between! The time I've spent following-up with them has seriously cost me more than the door itself considering I've taken unnecessary time off, especially during the holiday season when I could've spent it with family! I keep hearing January dates tossed around for an install date and I refuse to cave and settle, so I have escalated the matter to Richard Goodrich, their regional VP. As much as I prefer for the local store to find resolution in the matter, I have lost faith in their ability to make it right. How can I trust Home Depot for more extensive projects when a simple storm door has become a bigger project than my recent kitchen remodel?! It's a shame that subpar service has become the new standard for many businesses. Home Depot seems to not care much about having such standards. read more

I love my local Home Depot Store. I can always find everything I need under one rooffor things I am working on around the house. The store is always clean, everything is well organized, and the staff is very friendly and always willing to help if you have questions. The last big project I worked on was in my basement. I built a Polynesian Tiki Bar complete with tiki statues, bamboos, mattings....the works. (see picture). I've never really worked on a big carpentry project like this before, so the first step was to go to Home Depot to purchase the tools and most of the supplies that I would need. Also, as I am building a Bar from Scratch, I was sure to utilize the staff's expertise by asking them questions on the right tools and supplies. The staff I talked to were very helpful and even suggested purchasing bamboos from their garden department that might add a touch of authenticity to my tiki bar. I didn't know Home Depot sold Bamboos, so I was really glad to have purchase it here as opposed to purchasing the bamboos online and paying for expensive shipping. I ended up purchasing most of the supplies for my Wickedly awesome Tiki Bar at Home Depot (see picture), and I could not have done this project without the help of the friendly staff. read more

The Home Depot - Glenn R. Tiki Bar using Home Depot lumber - Hardware Stores Near Me - Bartlett, Illinois

This is our to to home improvement store since it is so close to our house. I find that they are either completely spot on or off. The are times when we get so much help and other times where we can't even find an employee for help. We stopped in today to look at some tile when a younger gentleman came up to my husband and myself and says " guess what I'm going to ask you?" It was a little awkward. he looked like one of the people that want to sign you up for the free kitchen sweepstakes that are occasionally there. I told him we didn't want to sign up for anything when he continued to go up to my husband and tell him that he would paint cars on our bathroom walls and then Told him that we were a part of the Lou mattani club ( um what?.) I was very creeped out and we ended up leaving. Management if you read this please discuss this with the employee. I found it completely unsettling while I was there today. read more

Ok, I'm totally writing a review just because I saw they have someone who reviews social media feedback. How awesome is that?!? This is my local Home Depot and I have been here many a weekend. It is always clean, employees are friendly and I always get what I need. read more

I decided to build a custom beer pong table for my boyfriend's birthday. I had no clue how to get started, so I headed to Home Depot to get supplies. Sarah immediately greeted my friend and I as we walked into the store. Being used to nonchalant and aloof retail employees, it took my by surprise when she started asking questions about my project. I explained what I had in mind, and she led us around the store and showed us exactly what I'd need to build my table! It was like having a personal shopper! I'd highly recommend this store to anyone looking for anything home-related. Personalized service like I got is so rare nowadays, but refreshing when you find it! read more

I have never been to a Home Depot where the employees are so cheerful and so helpful. I usually hate going to Home Depot because people usually ignore me or think I don't know anything because I'm a woman, but everyone here was so friendly! read more

I would give this place 0 stars for customer service. Worst customer service and Home Depot.

I came in here the people are super chill and we love them They are sups nice everyone that works here are very respectful and don't judge you I'm sorry to say after spending a little time here I've found out that the men who work here are kinder than the women. But to be specific there was only two women here, not all were unkind some were very friendly but those two women made us rethink our life choices. We expected these women to be kinder knowing that they work in this environment and should treat my friends and I with equal respect. read more

I'm 50/50 on this place. I've done major house work myself and I have dealt with a number of hardware stores and for paint this is my go to location. I will always go here for my painting needs. There is a lady who works at the paint counter, I wish I recalled her name, but she is a gem! So sweet, we talked about our kitchen, she was delightful. Very helpful gal! She got me what I needed and was lovely. 5 stars for this lady! Now as far as ordering larger appliances that they don't have in stock for you to bring home yourself, this place is a miss for me. They have decent pricing compared to other places and it's competitively priced. However, who they use for the delivery and installation isn't home Depot. It's another company. And they suck! They don't know what they are doing. They also don't tell you everything you need to know so expect if you have an issue with an installation that they will have to come back again and maybe even a 3rd time to get the job done. Leaving important information out so you're stuck just dealing with another service call to your house. It's just unacceptable. In future if I do purchase anything I'd make sure it's in stock and rent a truck my self or I'd order online and see if it could be delivered to my home and have some one else install it if you cannot do it yourself. 0 stars for their deliver and installation crew! Over all I like home Depot and have always preferred them to other hardware stores. Over all the staff is always cool and much friendlier here than other companies. And I definitely like this home Depot much better than others I've visited in the passed. read more

If i could give this home depot 100 stars i would! The employees are soooo awesome and sooo friendly! I only stopped in for a fan one day, i had a bad headache and just wanted to get in and out, but every single employee greeted me with a warm good morning, it was a wonderful experience, keep up the great customer service!! Thank u to all of u who made me have a wonderful day just by being friendly read more

Came in and bought a pallet of concrete. The associate who rang me up was nice. I told another associate that I needed the concrete loaded and was ignored. 15 min later the same associate came up with a door and acted annoyed with me. I usually go to Lowe's because they load us fast and act like our business is important. read more

Worst big box hardware store around. Tons of employees that will say hello to you but don't know their departments. I have spent literally thousands of dollars in the store and when I wanted to return one thing I got treated rudely. It didn't take long for them to lose a good customer read more

Do not use this store for services to update your home! I used their kitchen & flooring department to have counter tops and a back splash installed. Very unhappy with the final product, no attention to detail. Very, very slow on responses on my concerns. Spend a bit extra $$ and go with someone how knows what they are doing. read more

Excellent place to shop for home goods. Usually builders and contractors love this place. Everything is organized and clean. Employees are always knowledge and helpful. It's also huge and are always willing to walk you physically to something you're looking for instead of giving you vague directions. Customer sevuce department is usually quick and kind. read more

Love that I can stop by the store and they always have a wide selection. I do dislike how they do not price match their online stuff even though it is from the same store. How can your in store and online prices be different ? read more

I came here to find a fix for my faucet. I asked the first employee at the front who knew the general location of where I could find the faucet piece and another guy who could help me. Within about 5 minutes, I had the faucet replacement in hand was going home. AWESOME help! Thank you, home depot! read more

Just stopped in for a couple of items, was greeted by four people!! Customer service A+! One of the best Home Depot's I've ever been in.

Great place to shop - love the employees and the products

I had an outstanding experience with Home Depot, particularly with two employees: We recently had countertops installed from Home Depot, and after the installation, I went back to Home Depot to purchase hardware for the sink. At the store, I discovered that we had an issue with the sink installation (changing it from a double drain w/disposal to single drain). This issue could have potentially cost us hundreds of dollars - to have the counters recut the countertops, or to have plumbing done by the contractors. However, Barb began helping me, calling the contractors, getting additional opinions, and seeking out cost estimates. She was so helpful and friendly; she made a potentially stressful experience much easier to handle. Barb sought the help of Jerry, one of the store associates and a licensed plumber. Barb & Jerry went out of their way to resolve our problem in a cost-effective and efficient manner. We will definitely continue to visit the Home Depot for our home improvement needs! read more

If I need anything when I'm working on projects this is my place for parts, tools and more. The store is always clean, organized and I'm surprised by how friendly the staff is. I have had few encounters where the person I asked for help was not able to help me and in most cases they are very willing to help and they make sure you get what you need. Overall, service is what this store excels at! read more

Sadly had to go to Amazon! Needed low voltage landscape lighting that you didn't have and said could order it but it would cost me 35.00for shipping so sadly like to do business in my town but at a saving of 42.00 Amazon price cheaper by 2.00 and no 35.00 shipping charge and we wonder why brick and mortar stores are closing! Sad! Really like to give business to my Home Depot! Need to compete with and go by way of other stores Walmart at least gets it! Yes I will continue going to Home Depot! But will have to compare! read more

Home Dept is my favorite Hardware store. They have everything. Today one of the employees helped me in the department he didn't work in. He helped me find what I needed. I love the Home Depot. Clean stores and happy employees. read more

Was in the Bartlett store recently and witnessed 2 female employees giving an older gentleman a hard time as he was returning some items. Why was this necessary ? Can't people just go about their jobs with a sense of professionalism and pride ? Guess not. Political agenda's must super-cede actually doing the job. Dis appointing and too bad as 99% of the employees in the Bartlett store are amazing. Lesson learned. Wish you could of been there to observe. A living picture is worth a thousand words. read more

I was at the Bartlett Store and a young guy help me. His name was Mureer. He was the best. Thank again for all your ideas

Go to Loews. Install labor is sub par. The extra cost from the others is money well spent. Unless you're going to flip your place, Spend the extra cash. I've had to spend extra cash to repair the installation from here (HD) even though it was guaranteed for life. Beware... read more

Had a terrible experience getting one room of carpeting and am awaiting the store to resolve.

Paul C. From home depot displayed outstanding customer service with my associate and I. Paul our customer service rep was eager to help and answer any questions & concerns we had in regards to what we thought was going to be a never ending task of painting and remodeling. I was extremely impressed that he was so patient with us being that it was 10 mins to closing time, but like any great associate he was polite and did not rush us one bit! For that I thank you tremendously. I really didn't realize how much thought and preparation it takes when dealing with the planning and prep work that goes into remodeling that's why after we gave it the good old college try..we called in the PROS to finish the job! G.D. Decorating who came so highly recommend by all his peers and the word around town. For that reason alone Both companies have a customer for life. Home depot in Bartlett and G.D. Decorating in Palatine and the surrounding Wisconsin land area! Thanks again for all your tremendous advice and continual hard work. I will be sure to tell everyone to spread the word! read more

Very bad experience with custom window treatment order. After 2 months of going back and forth to the store and dealing with the special sales assistant store manager and the store manager, they have still not resolved the issue. I spent over $1,000.00 for the custom blinds, and the order is still wrong. read more