Scheduled a rental truck at this location several days in advance, and on the day of the…read morereservation, I was informed that they had misplaced the keys after the previous check-out for the truck. My appointment was canceled but they could not give me another one and tried sending me to a different location half an hour away. The only good thing about the entire exchange is that after moving, I no longer have to visit this location.

On line store SUCKS!! Placed an order and gives you a date…read moreto expect at store., Date goes by, no notification that's it's running late etc.. Do on line assistant and said 48 hour return with up date.. Nothing,, called person,, it's on escalation status now to get an email the following day that it's out of stock.. Then why give me an expected date when no stock.. Menards doesn't even do that.. Will bypass this big box in future..

Good staff, service and knowledge. Always has the "one off" item you need..."ACE IS THE PLACE WITH…read moreTHE HELPFUL HARDWARE MAN"... Not just a catchy jingle!

Local hardware store that has something for pretty much all of your needs. We shop here for wood…read morepellets for my husbands smoker grill. They have a plethora of the wood chip flavors to chose from and for a good price. When checking out the cashier was friendly and recommended additional items for us to try on our next visit.

A nightmare from start to finish…read more We purchased a dishwasher. Turns out the door was extremely difficult to open and close. When my husband called the number to call with any problems he was told the door was defective and the machine needed to be replaced. OK. Fast forward to the next week. The crew came to include the installer. Although my husband turned off the main water supply he specifically told the installer to turn the water supply off under the sink because there could be accumulated water in the line. The installer said no need to do that and did it his way. At that point water started to gush out and we both were scrambling to grab bath towels to clean up the mess. In addition, they scratched the tile on the floor when pushing the refrigerator back in. The next day my husband noticed that the kick plate was crooked. He went to straighten it out and realized that only one side was screwed in. That prompted him to take a flash light and look underneath. Turns out the grounding wire was not connected. I hope people understand how serious that is plus none of the wires were taped. Also, the metal junction box to cover the wires was missing. My husband went to the store and talked to a manager. We then received a call that a different person would come the following week to correct the electrical issue and to bring a junction box. He also confirmed the delivery date and a reminder to bring the junction box with their BOT. The following week the THIRD crew came to our house. The grounding wire issue was corrected and the wires were taped. Now, where is the metal junction box? The drivers don't have it. One showed me the info that the warehouse receives directly from the store. It did NOT include the instructions to bring the junction box. My husband then went to the store and was given one. He then came home and completed the final steps of the dishwasher installation. We have purchased all of the appliances in our home from Home Depot. Our last two came with delivery/installation issues. This will be the last time that we purchase any appliances from Home Depot.

Shame that I live down the street and this monstrosity of a home depot sucks...they no longer care…read moreabout the average customer, you are literally just another quick sell to them...they totally botched my 25k deck design, the entire process was agonizing...from their 3rd party rude truck drivers (items were never on time, often damaged, and inaccurate) and they thought i was lying (twice) about missing merchandise when refusing a delivery...if you go to the PRO DESK, good luck, they simply don't have time for you. Response time to voice messages and emails took week, managers impossible to get a hold of...bottom line, home depot has become such a monopoly in the hardware industry game, that they have forgotten what they build their morals on, CUSTOMER SERVICE. I will never use them for a project again, they are only good for convenience shopping. See you at LOWE'S!

I had to purchase new blinds for my home for a total of 8 windows. I had the pleasure of working…read morewith Jackie in the window treatments. Talk about customer service! She was so professional and very helpful l, responsive and most importantly always available when I had to call her for questions. I placed the order with Jackie because of the incredible customer service she provided! Employees like Jackie do not exist these days. If you have to order window treatments ask for Jackie!!!

I had one of the most disappointing and disrespectful shopping experiences I've ever had at any…read moreLowe's, or any store, period, on October 18, 2025, around 11:00 AM at the Carol Stream, IL Lowe's (Store #1821). I came in because of a clearly displayed Craftsman promotion hanging directly above the Craftsman tool section. The sign showed that if you buy a V20 4Ah Battery & Charger Starter Kit for $99, you get one select tool free. The promotion dates were printed right on the sign, valid from 10/16/2025 to 01/07/2026, so I knew the deal was active. An employee helped confirm the exact items, the V20 starter kit and the Craftsman router I chose as my free tool. Everything matched the sign perfectly. But when I went to check out, the battery kit rang up at $149.99 instead of $99. The cashier was polite and called for a manager named Lisa. From the moment Lisa walked over, her attitude was completely unprofessional. I calmly explained that there is an error with this item, and I was simply trying to buy the advertised $99 deal with the free select tool. Instead of listening, Lisa immediately said, "It can't be marked down as free," in a dismissive tone. I tried to clarify again, but she abruptly turned her back and walked away without another word to check the sign. I followed her to the display, where I pointed directly to the sign that clearly showed the $99 sale price and free tool offer. She responded with a condescending explanation that their "system doesn't give away free items" and "balances the price between them." I explained that I understood how bundled promotions work, and I just wanted the correct sale price honored, but she spoke to me in a rude, patronizing way, as if I couldn't understand English or was trying to cheat the system. The entire interaction was embarrassing and demeaning. Lisa's tone, body language, and attitude made it clear she had no interest in helping, and she treated me as though I wasn't worth her time. I asked if I could speak to another manager, and she flat-out said, "I'm the only manager here. Call corporate," then walked away again. I left the store and called Lowe's corporate customer service to file a complaint. They encouraged me to return inside to resolve the issue, but I told them Lisa had already instructed other employees to ignore me. Shockingly, the misleading sale sign was still hanging even after the issue was brought to her attention. I've spent a lot of money at this Lowe's over the years, but this experience left me feeling completely disrespected and unwelcome. I was calm, polite, and simply asking for the deal exactly as advertised, and was treated as if I was doing something wrong for reading their own sign correctly. If this is how the Carol Stream Lowe's trains its managers to treat paying customers, it's a real shame. Lisa should not be in a customer-facing role. Her attitude was unprofessional, rude, and discriminatory in tone. For anyone considering shopping here, please avoid this store. Go to another Lowe's or take your business to Home Depot, where customers are treated with basic respect and fairness. No one should ever be made to feel the way I was treated here.

I enjoy looking in the garden section from time to time. This time they had all their hanging…read morebaskets reduced. This location is convenient for me to purchase household items, cleaning products and gardening supplies. I have always found the checkout clerks to be pleasant and the store is well stocked with wide aisles. Customer service is always helpful. They have sales that change about every two weeks. You can register for rebates online and they are received in the mail quickly.

Needed garage lighting. Two young me helped me to figure out the best fixture to get based on my…read morewants and needs. It worked out perfectly using two LED lights that I can change the bulbs when they go out rather than to toss an entire fixture in the landfill, and that made sense to me. I did research the lumens I would need for good light....too many lumens can look very blue, so I downgraded about 25% for the space. It was perfect. They were also patient as it took a bit for me to decide.

This is a very nice, clean Ace Hardware. We were trying to find a sled for my grandson to enjoy a…read moresnow hill. I called first to see if they had them, and the young girl was so helpful on the phone. She even told me right where to look for them as I enter the store. That same friendly, helpful young lady was working the cash register. It took less than 1/2 hour from the time I made the call until my grandson hit the slopes. Sure it sounds routine and not worth a review, but it served as an another reminder for me of the extra value of going to an independent Ace Hardware store, rather than the major chains. I had ran in to a Walmart store along the way. Although I very rarely frequent them, I figured a big store like that would have a sled. They did not, and they sure weren't sorry they couldn't help me. What a difference! I googled "sleds near me" when I was in the Bloomingdale area, and this store popped up. Who knew a hardware store would be the place to buy a sled? Nice sized clean store, wonderful people, in stock, affordable. Nothing against the big hardware chains, but I'll be thinking Ace first on my next purchases.

Very honest people!!! Had a very minor issue that very well could have been swept under the rug but…read morethey handled it as if it meant the world to them times 2. 5 stars and much respect.

I've been shopping at Menards for many years and love their 11percent off sales. Needed to pick up…read moreone item the other day and was able to get in out quickly. They had plenty of open cashier's. Stores are clean, and seem to have almost everything under the sun for a home improvement store.

Not having been back to a Menards in a very long time, I found the prices still to be the lowest…read moreamong the major home improvement centers (i.e. Home Depot, Lowes), but the service this time was really good. Frankly, this surprised me. Menards was a very important name early in my adulthood where free moments were occupied doing various things related to home improvement, and every weekend meant at least one trip to Menards. You accepted the observation that service and quality was better at other places, but the prices couldn't be beat and you had to weigh how long the product had to last. And for things that needed to be changed out (batteries, light bulbs), buying it at Menards was a no-brainer. Also, I worked in Wisconsin, and many co-workers would tell unpleasant stories about friends who worked at HQ and the main DC in Eau Claire. So this is the view that I lived with. This time my BIL wanted to go to Menards initially, so that's where we started. I ended up going back by myself multiple times because of my experience (and will probably go back again while in Chicago). There were multiple times when I couldn't find what I was looking for (I had time so didn't mind wandering a bit), or had to do something different (purchase toilets that would be later picked up by our contractor)...and each time, when I asked someone in that giant warehouse, they would direct me to the right place, call someone over to help, or walk me to the place that had it if I had gotten lucky and asked the right department. Every person was pleasant and didn't appear to be in a hurry (which greatly helps a customer not feel bad about interrupting). Some things don't change though...this week, they have their 11% rebate on everything sale...20 years ago, I remember coordinating getting the right rebate form, sending the right receipt with it, actually mailing it in, and then forgetting about it, until a postcard came later with a credit to spend at Menards. They are notorious for this...the other box retailers have made rebates more automatic and digital, Menards continues to use postal mail, mainly so a larger percentage of people just drop out...plus it is a store credit, so it encourages to shop more in the future. And of course, because they are so big, they have the opportunity to purchase things not related to home improvement in bulk at certain times, and pass the savings on to their customer. They have groceries (not great prices), but you will also find baked goods, and frozen shrimp for really low prices. You just can't depend on it always being available.