The girl at front desk is extremely rude. As I walked in she pretty much didn't want me to come in since it was 10 minutes to closing. A torrential rain came down and she turned to me and said, would you like me to let you out? Really? You couldn't wait 5 minutes for the downpour to end or offer an umbrella? Lights out on this place. read more

Bernice was very helpful as I do general contracting she is always on the ball and helping me to get my projects done quickly. Great management as well Helpful competitive and always smiling eager to help I love the gorgeous showroom as well and the light fixtures help to give the client ideas on the final touches Andrea Artistic design Hinsdale read more

Jennifer.Hughes was great , we had a great experience in showroom ,Oak Brook Il . Very informative and honest. Saeed read more

After 2 months of not getting a bathroom mirror we ordered, part of a much larger order we had placed, and then being told it was discontinued, a cancelled order, we were so disappointed that our bathroom was stalled, I expressed my disappointment on yelp. It was no time before I got a call from their showroom manager, Jennifer Hales, who straightened it all out. Ferguson could get the Medicine Cabinet but it would take a few weeks. It was finally delivered today, June 12, 2023. Jennifer Hales saw to it that the right chrome mirror was delivered and everything that had gone wrong was made right. You can't ask for more than that when it comes to customer service. Jennifer's help was so professional and welcome. Thank you, Jennifer! read more

Ferguson Home - We bought & paid for the bathroom mirror were given a shipping date. Two months later, we still had no mirror - Kitchen & Bath Near Me - Oak Brook, Illinois

Building a home can be a daunting endeavor, especially for first-timers like us. Enter Lexie Papa, the unsung hero who turned our home-building journey from overwhelming to extraordinary. Lexie's role in our project extended far beyond what we could have ever expected. With an impeccable eye for design and a comprehensive understanding of the building process, Lexie was our go-to for all the crucial details - from selecting the perfect door knobs to choosing the right bathroom accessories. Her expertise in design is not just about aesthetics; it's about creating a cohesive, functional space that resonates with the homeowners' style and needs. What truly set Lexie apart was her unwavering availability and patience. She was always there, ready to answer any question, no matter how trivial it seemed. Her guidance was a beacon of light through the complex maze of home building. She navigated us through decisions with ease and expertise, ensuring each choice reflected our vision and lifestyle. For us, Lexie was more than just a consultant; she was a cornerstone of our building experience. Her insights were monumental in making our first home build smooth and enjoyable. We weren't just building a house; we were crafting a home, and Lexie understood that distinction deeply. To say we love Lexie is an understatement. Her contributions were invaluable, her support unwavering, and her impact on our home indelible. If you're embarking on the journey of building a home, having Lexie by your side is not just a choice; it's a blessing. Thank you, Lexie, for making our dream home a reality! read more

Always admiring the window displays, we decided to go in. Our needs were met with Mary Lafeber. She was thoughtful, had patience and gave us a wonderful price for our selection. Kudos. We will return and tell our friends and family. Sally L read more

Built a home and builder had us buy all appliances from here- after we bought appliances we have had numerous issues, can't get anyone here to return a call. Whole process is disorganized read more

Mary Lafeber is the best!!! Completely gutted my master bath and she helped me through the whole process!!! And now is helping me with lighting through out my home!!! read more

I love shopping at Ferguson! Their new showroom is beautiful, and Amy Katterman is fantastic to work with! She has great insight and is SO helpful. She will give it to you straight, so you can feel confident in what you are buying! read more

I'm in need of some better lighting in my den/office and happened upon this location. I'm a fan of the lighting options they have to offer here! I'm still exploring options a bit but the staff were super helpful in showing me what they had on the floor. read more

Lexie Papa was wonderful to work with. I moved into an older home and needed to replace many light fixtures, bathroom, fixtures, and toilets. I didn't even have to go to the show room as Lexi knew exactly what brand would fit my needs and ordered everything. She even help me pick out flooring for my basement, again I never had to go to the show room as Lexi sent me samples via text and I chose from them. Lexi is very knowledgeable about the product and has a very good design sense. read more

Ferguson Home - Toilet and bathroom sink. - A bathroom corner featuring a pedestal sink, a toilet with a lid, and decorative wallpaper, with toiletries on the toilet tank. - Kitchen & Bath Near Me - Oak Brook, Illinois

My experience with Ferguson has been exceptional. Jason Woods has been my "go to" guy for years. My customers all tell me what a good experience they have with him. His knowledge is always on display when helping our clients. In the past we used Ferguson for appliances, and plumbing. Now I recommend to our customers that they also purchase all of their lighting from them. Again, the common denominator is Jason. Keep up the good work! read more

I have run a small design business thru the years including bathroom and kitchen renovations. Ferguson has always been my 'go to' especially this location. Customer service support has been superior and immediate. While product is important, it is only as good as the customer service!!! Special kudos to Jennifer Hughes, showroom manager; Terri DuBois, account manager; and the entire support team. Their assistance has gone 'above and beyond' many times and I can't thank them enough. Don't miss the opportunity to deal with the BEST!! Please make this a 10 star review....they deserve it Jan's Designs read more

Went in looking for assistance with a new home build to pick out everything including 5 bathrooms. They couldn't be bothered. Extremely unhelpful and pricing was high compared to other places with comparable items. Disappointing!!! read more

When planning a first floor remodel, Mary Lafeber has been extreme helpful. Her product knowledge has made it easy for me to make the best decisions. Mary has made the ordering process run very smoothly. I look forward to working with Mary in the future! read more

I placed a call on Thursday to this business (630) 916-8560. It seemed like I was switched around a couple of times (not sure who or where the call was being routed to or answered) and then when I explained what I was looking for (a floor model of a particular brand and model), a man said he would have the store manager call me back. As of today, no one has called me back. I am certainly willing to give this business another chance and update this review but my first impression was not good. read more

I have been working with Ferguson for several years. Jason Woods is definitely my go to guy. He is very knowledgeable and goes out of his way to get me the information that I need. I would definitely recommend working with Ferguson for any of your remodeling purchases. read more

I recently renovated my home. I purchased all of my appliances, plumbing fixtures, bath accessories, light fixtures, and cabinet hardware at the Ferguson in Oak Brook, IL. I leaned heavily on my sales associate Amy Katterman for her vast knowledge of all of these products. In addition to her expertise in all things kitchen, bath and lighting, her knowledge of the supply chain issues meant I was guaranteed product that was in stock and ready to ship. I'm forever grateful! read more

A friend recommended that I check out Ferguson Bath, Kitchen & Lighting Gallery in Oak Brook for my recent bathroom remodeling project. I am so glad that I did! I worked with a very knowledgeable sales representative named Alexia Papa. She helped me pick out everything, including the cast iron tub, sink, vanity and faucets. She asked me the right questions to double-check my measurements and suggested an amazing shower door to compliment my other choices. I have other remodeling projects going forward and I would go back to Ferguson (and Lexie) without hesitation! read more

We recently remodeled our bedroom bathroom. Our remodeler said to contact Ferguson for all our plumbing and lighting fixtures. We were pleased to hear this news as we purchased all our kitchen appliances from Mike Maffeo a few years ago. Once again Mike helped us select the drop-in Kohler tub; Kohler shower pan; Kohler sinks; Delta plumbing fixtures and lighting fixtures that matched the plumbing fixtures. Mike's expertise was fantastic. Best of all, we ordered everything late last year and everything was delivered late February 2023. Nothing was damaged in transit and the delivery to our home was flawless. Thanks to Mike and the Ferguson team. We would recommend them for your kitchen and bath remodeling project. read more

We have worked with the appliance team at Ferguson for well over a decade and are extremely pleased with the customer service we have received throughout the years! They answer requests promptly, assist with manufacturer issues and assist homeowners making their selections. Michael Maffeo goes above and beyond to accommodate. Many customers are resistant because they have a long standing relationship with ABT, but once they meet with Michael, they move forward with Ferguson! read more

My husband and I went to Ferguson in Oak Brook to purchase all of the lighting for our new place in FL. Our sales rep, Mary LaFeber, went above and beyond in her assistance to us. She was very thorough and showed us many different lighting fixtures that fit our style. She is extremely talented and knowledgable about sizing them based on the scale of the room, and in the end she set us up with all of the light bulbs we will need for each fixture! We highly recommend her and the Oak Brook showroom. read more

I have had a very positive experience with Ferguson especially Michael Maffeo who has helped me with all my purchases. He is very personable and knowledgeable. He has been prompt in answering any questions that I have. I highly recommend him. read more

I had such a incredible experience working with Ferguson on a few different projects for my home. My sales rep, Amy Katterman, is incredibly knowledgeable on the products she is selling. I always appreciate the level of detail she provides on the variety of options...far more in-depth than I would ever find going to a typical retailer to purchase these items!! When I make a purchase with Ferguson I know that I will have a quality product. There was one instance when an item I ordered arrived broken and the customer service was absolutely fantastic. Look no further, use Ferguson for your household projects purchases! read more

Hello everyone, Mark from Maris Home improvements. First l would like to say that Ferguson bath, kitchen and lighting gallery in chesterfield is were we try to use for all are remodeling needs. We also send your customers there to finalize materials that they pick out for there home projects. There service is top notch, especially when it Come to Carter one of there in store sales people. Carter from the minute I walk in to there showroom and shook his hand and said Maris was starting to do inside bathroom remodels, Carter from start to finish lead me all the way. Carter is now one of my key components to my everyday operations in ordering supplies for my customers and answering any questions I have. So please go check out Ferguson bath, kitchen and lighting in chesterfield Mo. , you I'll not be disappointed Thank you Mark from Maris home improvements read more

Had a great experience at Ferguson in oakbrook- a young lady, Lexie Papa helped me with many different accents in my remodel- knew exactly what size light fixtures to bring out the best in each room. She was quick to respond and always kept me up to date on back orders & delivery! She made a stressful time as a Home owner so much easier! read more

I worked with Alexia on a bathroom project recently and had such a great experience. She was very knowledgeable on the project and extremely personable. I would definitely recommend Ferguson for your plumbing and lighting needs. Alexia was amazing! read more

We recently remodeled our kitchen, and bought our new sink and lights from Ferguson. While the quality of their products is good, their customer service is not. 1. We were promised our sink on a specific date because our granite fabricator was going to be onsite for measurements. They only delivered the soap dispenser. I had to leave work, drive to their warehouse, pick up the sink and deliver it myself. Then come to find out the sink didn't have all of the fittings that were supposed to be included so we had to jump through hoops to get them 2. One light that was delivered from the warehouse had been returned by someone else. How did we know that? There was a paper in the box from the party that returned it which had their full credit card information on it. And this light was damaged. So now almost three weeks later we are still waiting fir the replacement light. Every time I call them they say they will get back to me that day with an answer, but they don't. They don't follow up if they have a question, they don't call back with an update, nothing. Very disappointed in their customer service. I have spoken with the manager several times, and he is just as bad as the others there. They always say, "We'll get right on that and let you know," but then we don't hear from them. read more

Recommend avoiding this business if you can which admittedly is a little more difficult. On a positive note I have to say they still maintain a very nice selection of fixtures, etc. to put your eyes and hands on--that is a big plus in a buy-sight-unseen internet world now where you can get taken to the cleaners regularly despite paying a premium price. Also, once a problem is identified, the Manager makes a good faith effort on your behalf but these issues should not have happened in the first place. I added a star for the positives and mostly to the effort of the Manager who seems to recognize customers are the reason their doors are open. I feel Ferguson's business model stopped giving a hoot about you as a homeowner a while ago. Nevertheless, came to Ferguson to order another bathtub we had success with on another project. It was about an hour before closing and salesperson made us feel like we really weren't worth the time (Check Jacgueline's 1-star review below; I do not know nor have any affiliation with this person but their review is supporting representative of my experience in many details). Had to drag info from this person. They simply go to an affiliated site (Build.com) to order what you want which I could have just done but the salesperson lead me to believe they were doing something within Ferguson's system. It turns out Build.com is affiliated but you will not find your order with Ferguson if you call to check on anything. This is deceptive in my view. No clarifying the distinction between Ferguson and Build.com and once the order button was clicked with my payment info, Ferguson, at least this person, washed their hands of it including normal issues regarding coordination of delivery, etc. "Look for an email" was the guidance. Longer story shorter, everything after that disappointing encounter had to be fixed with personal involvement not only with Build.com, (who were cooperative enough I must say) but also the third-party delivery company---no incentive on the delivery company's part to take into account the instruction on the order--just get it there, which is what they did, left it right outside in the rain-snow. To their credit they did pick it up, days later though, but did redeliver per our original request and Build.com helped with that (definitely no thanks to our Ferguson salesperson). Also, the delivery guys I met were conscientious. But to add insult to the process, when we unpacked the tub for installation, it was discovered that the stabilizing struts on the outer edge of the tub were pulled loose from the cheap wooden blocking glued to the fiberglass. Superduper-low quality experience from start to finish. It seems Ferguson's emphasis is on the "show' in showroom. I think Ferguson should give thought to re-evaluating the model, especially their sale-to-point-of-installation logistics chain because it may be super-profitable for Ferguson but obliterates you as a customer. Check out Aquae Sulis in Glenn Ellyn for an alternate, customer-oriented experience. read more

Ferguson Home - Inspected!? - A white appliance, possibly a freezer or refrigerator, has a tear at the top with frayed edges. A red circle and arrow are drawn on the image, highlighting the damage. - Kitchen & Bath Near Me - Oak Brook, Illinois

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This is a showroom geared for professionals. I recommend making an appointment if you're serious about a quality product or come in with your designer. It's not a big box store so if you're just price shopping or looking for a place to try out things as a walk in your probably gonna be disappointed. Not always but from experience with this company... they stand by their products, easy to set up delivery, and everyone has been nice. I have been lost in the shuffle as well but I ordered a toilet for my parents in San Antonio, Texas. They are a nation wide company so it's not just a little store you're dealing with taking little orders. The seats come separate and my parents wanted to see the showroom in Texas and had no issues picking the order up in person. They didn't even know they had not only one so close but multiple in their city. read more

Consultant Bernice late to appointment. Did not want to know anything about my project. Told me she had no knowledge of appliances. I was just to point and she would write up a quote? Not what I expected . She told a former customer she would have to wait another day at least to get a credit back when the client returned a product " because their Sustems are behind 2-3 days" . The client left furious. And told her that the consultant was texting the entire time she was trying to place the order. Terrible customer service. read more

We went as walk-ins on a Saturday to test a faucet we saw online. We were greeted by a man named John. He was very nice, friendly and helpful. He gave us a business card since we were doing our master bath and in the near term our kitchen and basement. My husband is a contractor so I asked if they apply that rate. He said to email him and he'd apply it. After sending him the details he did not want to apply it unless my husband owned the company... what?!?! He wanted to inconvenience the owner to create an account for a couple thousand dollars. Really? Shame. We have never had this trouble anywhere. We wanted to continue working with Ferguson but they took actions that lost them a partner for our home . We will not send our friends or clients there. It's a place to test out online products for look and feel but purchase elsewhere. read more

Worst customer service I've experienced. Purchased all appliances for recent build and they have been terrible to deal with as some repairs and replacements were needed. They were recommended by contractor. Never again. read more

After a terrible experience at Studio 41 in Naperville, I thought I would try Ferguson. Wow it was a totally different experience! The BEST part is that the store has model numbers and prices listed on every item displayed - this helps if you are trying to figure out what you can afford! I worked with Amanda B. and she is simply the BEST! I got recommendations and a couple options based on the features I wanted from my faucets.. no sales pressure! I ended up spending more than what I had budgeted but feel confident that it is money well spent. I even got free design advice from her and ended up buying a light fixture.. the Bathroom just got completed adn everything looks FABULOUS! Thank you Amanda & Ferguson :) read more

Went there last Saturday with my mom. I was in my workout clothes, my mom was in casual clothes - not dressed up at all. Just out running errands. I couldn't believe that not ONE person in Fergusons asked if they could help us. They were rude and had a "better than you" attitude. My mom asked to be helped, and they said they would put her on a waiting list. After waiting for 10-15 minutes, I told my mom I didn't want her spending her money at this establishment. I went online and found what we needed elsewhere. I understand being busy - but the attitude was unacceptable from the girl at the counter - to other salespeople not even greeting us. Wont' be spending money here. read more

Wow, how things can change in 5 years! When we did the remodel of our home in Burr Ridge in 2008, we counted on Ferguson for our plumbing fixtures - we had a great person who assisted us. They provided some great products at a great price. Fast forward to 2013. We stopped in at Ferguson to get shower valves while we had the walls open during our condo remodel. I'll admit, we dropped in last-minute (I won't bore you with details, but with a change of the condo management company the day after we closed, things ended up being a little chaotic), but we were told that no one could help us for an hour or so (this wasn't on a weekend). I'm not the sensitive type, but the receptionist was almost rude about it. We decided to give them another chance because we needed shower doors. Given the challenges last time, my wife e-mailed last Friday and Saturday with details of what she wanted - we finally got a response Tuesday morning. In the meantime, my wife had left a message for one of the "consultants" Monday who called back at the end of the day to say she couldn't squeeze us in until Thursday. So, if you're looking for someone who is hard to even spend your money with (I guess that's supposed to make us feel like big-shots), this is the place to go. We ended up going to another store that had what we needed in stock and was much more helpful. read more

Went in looking for faucets, shower fixtures, sinks etc for a bathroom we are rehabbing. Not seen a more disinterested sales staff - everyone seemed extremely busy on their computers and the one person asked me to feel free to look around - thanks for the help! We have had very positive experiences in the past (2 bathrooms, kitchen appliances etc) - but I think I will now buy everything online. It appears there are many others who have had similar experiences - I should have read the reviews first. read more

I came into Ferguson the other day and had a great experience! A salesperson asked me if I needed help and i explained that I was working on a couple bathrooms. They answered my questions and they explained that making an appt for my project was ideal. I will make an appt soon to finalize my selections but had all of my immediate questions answered. Looking forward to working with them on my project read more

Great showroom with a huge selection. I remodeled my master bath and bought everything here. Call and make an appointment with a design consultant. They get a lot of referrals through contractors and our contractor told us to make an appointment rather than just dropping in. read more

My wife and I stopped in here yesterday to look at some appliances. We walked around for over 40 minutes and not one person that works there ever acknowledged that we were there. I understand that we didn't have an appointment, but how about saying hi or welcome. We didn't get either one. We saw two associates that were just sitting there texting on their cell phones and could not be bothered by us being there. On our way out the young lady sitting behind the front desk did not even say goodbye. We were terrible disappointed. I guess customers do not matter at this place. If you want beautiful things and don't care how you're treated this is the place for you. read more