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Downers Grove, IL

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Pacific Kitchen & Home

2.0 (4 reviews)

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8 years ago

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8 years ago

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10 years ago

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12 years ago

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Super Master Appliance - Thermostat replacement in a Viking gas oven in Hinsdale, IL. Appliance repaired and tested.

Super Master Appliance

5.0(123 reviews)
8.6 mi

Service was excellent! Once I contacted Super Master I got an immediate response and a scheduled…read moreappointment. Anvar was very professional and easy to talk to about the repairs. He fixed two of my older (2008) Kitchen Aid ovens and cooktop. Years ago a Kitchen Aid repair man said you could not get the parts to fix it. Anvar got the parts with no problem and now it's working perfectly after 10 years! I recommend Super Master. The price was great considering the alternative of replacing the units or living without two burners.

I'm doing this review 3 weeks later because I want to make sure my appliance was still working…read morebefore I did my review. I was torn between 3 and 4 stars...4 stars because they returned my call within 24 hours and 3 stars because of price and business practice (which brought it down from 4/5), and EXTREMELY Pricey!! They charge $85 for the diagnosis, which will be deducted from the Repair cost (C'mon, I knew ppl in the trade, you're paying for it regardless). I pretty much told him what the problem was and what needed to be replaced. I would have done it myself but with recent hand surgery I was handicapped. So the tech did the diagnosis and 'lo and behold', exactly what I told him. I guess they need to go through the motions just to cover their butt. The tech does a little diddle on his cell phone and comes up with a price about $400 and needed a deposit of $150. No breakdown, no estimate nothing to show me on his phone, just that's what its going to cost. (Water valve on a dishwasher). I wrote a check for $150 and asked for a receipt...at least. still no breakdown of parts, labor or house call. (shady in my book...don't show the customer anything) The tech said he'd have to order the part and would be back in a couple of days. I did a little research and the most expensive replacement for that model would have been $60, their charge was ~ $200. Says it was OEM out of Germany. The tech replaced the part and I asked if I could have the old one. He told me no because there was a "core charge". REALLY!!! OK, Car Batteries, Starters and Alternators, Yes, A crappy little water valve...what am I, stupid. I asked for an Itemized receipt and all I got was a total, minus the deposit, otherwise it sounded like it would have been, just pay me and 'see ya later'! Guys, you don't know what I used to do for a living, you probably won't be my first choice if I need help in the future!

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Super Master Appliance
Super Master Appliance - The main board and inverter of the GE Monogram has been replaced.

The main board and inverter of the GE Monogram has been replaced.

Super Master Appliance - The inverter board for the GE Monogram has been replaced.

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The inverter board for the GE Monogram has been replaced.

Appliance Parts Suppliers - Over 8000 parts in stock. Next Day service on most special orders.

Appliance Parts Suppliers

4.9(21 reviews)
11.3 mi
•$

I've shopped with Appliance Parts Supplies for two appliance emergencies, and can't say enough good…read morethings about this store. The owner and all the workers I have interacted with have all been incredibly nice, knowledgeable, helpful, and trustworthy. The first time, my 8 year-old dyer died and I needed a few specialized parts on short notice. First, I was amazed, they had all three parts in stock. However, more impressive was the assistant manager's and owner's knowledge and customer service. They each asked about my issue and looked up in their service manuals things to check. Furthermore, they took time to help me test my existing parts to help me rule out issues and prevent me from having to buy new parts. They could have easily just let me buy the parts I came in for. This level of honesty and assistance is invaluable and incredibly appreciated. For my second appliance emergency, my range oven wouldn't fire on. I called Appliance Parts Suppliers, and once again, they were incredibly helpful. They asked my model and looked up potential fixes/parts. They found my exact part in stock, and had it waiting for me to pick-up. I had the whole issue resolved and the oven working again in less than 3 hours. I would definitely recommend this shop for anyone looking for an appliance or HVAC part. They also seem to offer a variety of appliance/furnace/humidifier filters as well.

Very depressed. they have closed the retail store effective Christmas of 2023 however, you can…read morestill call on the phone or order online and they will ship your parts which is nice , but I like actually driving to the physical retail store to pick up what I wanted, leaving with part in hand. Www.appliancepartssuppliersil.com I'm only giving three stars because of the loss of convenience, but I've noticed others are very happy with the service, and I believe it's still the same family that is running the online business .

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Appliance Parts Suppliers - Vacuum Bags and Filters.

Vacuum Bags and Filters.

Appliance Parts Suppliers - Scan our QR code to take you to our web page.

Scan our QR code to take you to our web page.

Appliance Parts Suppliers

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Pacific Kitchen & Home - appliances - Updated November 2026

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