The girl at front desk is extremely rude. As I walked in she pretty much didn't want me to come in…read moresince it was 10 minutes to closing. A torrential rain came down and she turned to me and said, would you like me to let you out? Really? You couldn't wait 5 minutes for the downpour to end or offer an umbrella? Lights out on this place.

Bernice was very helpful as I do general contracting she is always on the ball and helping me to…read moreget my projects done quickly. Great management as well Helpful competitive and always smiling eager to help I love the gorgeous showroom as well and the light fixtures help to give the client ideas on the final touches Andrea Artistic design Hinsdale

Mark and his Team replaced our outdated, laminate kitchen countertops with beautiful quartz. This…read moreincluded removal of the old (and disgusting) counters, sink, faucet and garbage disposal, updating some of the plumbing and electrical and installing the new countertops with under mount sink, new faucet, garbage disposal and even some backsplash touchups. BIG shoutout to the BEST K&S designer, Aurea, who not only guided us to the right products and finishes but kept us laughing along the way. If I could give more stars to Kitchens & Spaces, I would ...because they DESERVE it!

Kitchens & Spaces is so, so good at what they do. Imagine ordering a Cadillac and getting a…read moreBentley. That's my experience.

Greg Cutler and his amazing team delivered a fabulous renovation for us in a timely fashion. We are…read moreso pleased! Their dedication to seeing projects from the stages of planning to implementation to completion are amazing. In addition, they are always there to listen to your suggestions and to help bring your dream renovation project to completion. We highly recommend Sterling Studios for your next home project renovation!

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

We bought a refrigerator on August 17th. Since then Pacific Kitchen has rescheduled our order 5x's…read moreand we still don't have the refrigerator we purchased. Originally scheduled to arrive on 9/28, then 10/25, then 11/6, then 10/30, then 11/3 then assuming it arrives (and not again be rescheduled) it will arrive on 11/12 almost 3 months after ordering! Yowza!!!

Once again I returned to Best Buy/ Pacific Kitchen and Bath to price shop. I have purchased several…read moreitems from Pacific because of the sales team I have encountered in the past. There is so much new information today and comparison shopping is a nightmare. My regular sales person was off today and I was greeted by Mildred and pleasantly offered assistance. I was looking for ovens and she was a wealth of information. I had no intention to purchase just select the brand I needed. We started at very high end Viking at my request and worked down looking at many many ovens. This is an exhausting experience. Mildred could answer every question and even redirect me to brands that fit my cooking needs. Design and function over price was my need. Plastic knobs, not enough BTU's, poorly designed burners were some concerns. Mildred narrowed down my selection and next we pulled up the ovens on line and compared the advantages of each oven. THIS was superb all pricing, design, elements and options were printed out. Samsung has a very cleaver new oven with a single door that can actually break into a two piece door. The center burner is very inefficient for my use in the cooking process. Mildred was extremely helpful with high power BTU's, higher quality burners, design elements and oven features. A perfect oven was decided upon after looking at so many choices. A sale was made. I would have wasted a lot of time and even though I had researched ovens when I arrived today. Thank you. I would have never had the information Mildred presented. Very professional and knowledgeable. As I mentioned I had no intention to purchase. I have never had a rude sales person. Actually been rather surprised about the amount of product knowledge in this quickly changing industry the staff presents. I have had delivery issues and a small dent in the past and it was taken care of immediately.

Great source for Toto toilets - very good price, very reasonable install fee. Peter and Chris are…read moresuperb to work with. We had them replace all 4 toilets in the house. They were ordered, delivered and installed in 3 days! They installed all of them in 3 hours. When next have a remodeling job we will call them first.

Great service. Very professional. The installation crew is very considerate, professional and…read morepay attention to detail. Family owned and operated. Definitely recommend and would use again.

Verlissa and her team at Kitchen & Bath Authority in Wheaton, IL have done an outstanding job…read morerenovating my master and guest bathrooms. They replaced the shower, vanity counter tops, and flooring. They installed new vanity lighting and painted the walls and woodwork. From design to implementation to final touch ups, this turn-key project was perfect! KBA took care of measuring, procuring, transporting, and installing the materials. This included a custom glass shower door that is absolutely beautiful! I highly recommend Verlissa and her team! Don't be confused! The negative reviews here are for a different company in a different state that is not related in any way to Kitchen & Bath Authority / KBA in Wheaton, IL.

Terrible company, the bathtub and plumbing I ordered was damaged upon delivery, and the second…read moredelivery is missing the plumbing parts. 7 weeks and I still don't have what I ordered. Now KBA is blocking communication and refusing to ship the parts. DON'T DO BUSINESS WITH THEM!

We had gone to 6 different cabinet stores both custom and stock…read more Our last stop was our best, builders cabinet supply. We were lucky to be taken care of by Greg who didn't act like a salesman but as someone who wanted our project to turn out great. From quote to final walk through Greg was there for any issue and had great ideas to help us build our dream kitchen and be cost effective ! ! Even 2 months after our project was finished he took care of a small issue instantly! Greg and Builders Cabinet supply are a 10 hands down. He can use our project to show clients anytime...

Order my $30k kitchen cabinets from this store in 2011 - Greg Acon. He Would not service my…read morecabinets when the hinges broke and as paint are chipping. Many months later- I am still waiting for a return call!

I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

Chad Esslinger Design When he came to my home for…read moreconsultation we created a five step plan for kitchen updates. This included painting of cabinets, staining of Cooktop Island, light fixtures updated, add tile backsplash and a new island counter. Chad understood I had a budget and his charges were reasonable. He hired and paid the workmen and he checked frequently to see how they were doing. Chad has a great eye for color and design and I was very pleased with his ideas and the outcome.

My husband and I were on House Hunters Renovations ("Reno from Floor to Ceiling") and Chad was our…read moredesigner for our kitchen. He is very knowledgeable, professional, genuine, patient, funny, and we can go on and on about how great of a person and designer Chad is. He knew exactly what the each of us wanted in the kitchen when we didn't really know what style we liked. Chad would text us pictures of cabinets and paint colors we might like and took our late night phone calls when we had questions. He even pitched in with demoing the kitchen! We can't believe how beautiful our kitchen turned out! It's better than we imagined! Chad paid close attention to all the little details and we can't thank him enough for creating a place where we spend so much time in! Please watch the episode to see it for yourself!

I had a very disappointing experience at Wannamaker's and will not be returning. After spending…read moreover $400 on an olive tree, soil, and planter, I discovered an infestation that began shortly after purchase. When I went back to the store for help, they were completely unhelpful and unwilling to offer a refund or even store credit. Instead, they tried to sell me a $10 bottle of soap that they admitted may or may not work. Beyond that, there was no real guidance, advice, or effort to help resolve the issue. For a specialty nursery with premium pricing, I expected far more expertise and customer care. I strongly believe in supporting small businesses over big box stores, but this place was a complete disappointment. Between the high prices and lack of support, the value just isn't there. I will be finding a new nursery in the spring and highly recommend others look elsewhere as well. If you're looking for quality plants, knowledgeable staff, reasonable prices, and customer care, Wannamaker's is not it.

My Bride and I have been to Wannamaker's over 100 times since moving to Lisle in 2015... so I have…read morea bit of a track record with them. At every interaction, we've *never* had a bad or unpleasant experience there. I read with dismay the several posts here that recount other's experiences. Not having been there with those other Commentors, I certainly can't / won't comment on what they experienced. But I do note a common denominator, folks: many of these tales include, in some way, aspects of "Caveat Emptor". Wannamaker's is a large-ish store, and from shopping there a lot, I note that many Shoppers go there as almost a "field trip" - e.g. not often, and they probably are caught-up in the joy of a store that has literally *Everything* you might want, garden-related. Thus, I posit, they overbuy, and let their Spidey senses down. Perhaps by not counting the number of shoots in a flat, or expecting (and perhaps not documenting) their plantings against a possible future Health claim. As a Disinterested Observer, the store is consistently pretty busy, with complex sales, and have NEVER been staffed to support an Investigative Staff to assist their Customers. These are, really, basic Customer Skills you need to possess (or groom!), ESPECIALLY when living under the fat greasy thumb of His Puissant Orangeness and his Clown Show administration. Trust but Verify. Consider the flip-side here, though: Wannamaker's is a Specialty Store. Sure, they command higher pricing than Wal Mart, because everyone in there is a Professional in their field. They've seen it and done it and planted it. And, regarding Product, if you want it, they probably have it, or can order it for you. I cannot recall in the past decade ever being at Wannamaker's and leaving without what I came for. To me, that justifies the pricing delta. I convey my displeasure by withholding one Star. An Educated Consumer is their Target Customer. After the Sale, it's your Documentation that counts, and - quite possibly - your attitude when seeking whatever restitution your situation demands. Again, I'm not throwing-down at the several posters here who have had negative experiences. I wasn't with you, and I don't know. I'm sorry for your poor experience. But I've never had a bad experience at Wannamaker's, and I always try to support my local brick and mortar businesses!