Unfortunately, we were disappointed with the entertainment services provided, particularly the…read moreballoon twisting, face painting, and Miss Rachel portion of the program.
The "balloon twisting" was not what we expected. The performer brought balloons and inflated one, but there was essentially no balloon twisting or balloon artistry. We actually had to ask that each child be given a balloon. Considering this was an additional expense, I do not feel that the service provided justified the cost, and unfortunately, the children did not seem to enjoy or engage with it.
The face-painting service also did not meet our expectations. The performer only brought sticker tattoos and stated that she had not been informed that face painting had also been requested. However, I showed her our booking confirmation, which clearly indicated that both face painting and balloon twisting were included in the booking. Unfortunately, the children did not receive the face-painting service that we had requested and paid for.
We were also expecting the Miss Rachel portion to involve an actual performance or at least a more structured and interactive program. This was not what we anticipated, even with the understanding that the performer was a Miss Rachel copycat. We had to suggest that she incorporate Miss Rachel songs into the performance.
Another concern was the sound setup. The performer only brought a cellphone to use as a speaker, which was not sufficient for the children to hear the music. We ultimately had to encourage her to connect her phone to our own speaker so that the children could actually hear the music.
Overall, unfortunately, a significant portion of the scheduled entertainment felt unstructured and had very little activity happening. There were several periods of downtime, and the children did not appear particularly engaged. Given the additional cost for these entertainment services, we expected a more organized, interactive, and age-appropriate experience, as well as for the services specifically listed in our booking to be provided.
I understand that miscommunication can sometimes happen, but in this case, the booking clearly reflected the services we requested. I wanted to provide honest feedback because we were disappointed with the overall quality, execution, and value of the entertainment we received.