Left a very good first impression. There was not a whole lot in terms of selection for what I was…read morelooking for, but they still have a lot of variety of things that aren't common repetitive big chain things which still made the trip worth it. They had a huge variety of thread colors. But the woman working the register was so lovely and helpful. It's nice feeling genuinely greeted when shopping somewhere new. Makes you feel more comfortable looking around.

Was having issues threading my server. They got up and running in no time and gave me some great…read moretips so it will be easier next time. Also took the time to answer my questions on making rag quilts. So very nice and very helpful. Definitely will be back.

Had my ring resized and got the back thickened as well as made it look like one ring instead of…read moretwo. Originally bought from Kay, I had them put the two rings together, but they did a poor job. I will be recommending Becky Beck's to all! Great people Great Job

Friendly and patient sales staff. They take time to understand what I want and present options to…read moreme. Very professional and great selection. I stop in when traveling through town. Annual sale of estate sale jewelry is always worthwhile. Always find great pieces. Something for every budget.

Always has creative ideas on quilting patterns to use on my quilts. Wonderful quilt shop with all…read morethe vibes.

When you have a quilt quilted at her shop she can quilt beautifully but she does not know how to…read morefinish a quilt. She cuts off the sides of the quilt up to the edge of the quilt. When doing that you cannot put a binding on that has any batting in it. She does not seem to care and thinks her way to finishing a quilt is the way to do it properly which it is not. After paying $257 for a quilt to be quilted only to have the binding look like krapp is unacceptable. I called her to advise her she needs to be asking what the customer wants or leave it alone.

It's really too bad this store is going out of business, it's beautiful. The staff is amazing, but…read morethe owner ...... not so much. We waited over 45 minutes to buy an old, used machine (and it was OBVIOUS that we were waiting) just to watch her walk away to tend to other customers when we were there first. The attitude was ridiculous

We came in to look a sewing machines for my wife. She hasn't gotten started in the craft and had a…read moremillion questions. The owner and an associate showed us around a bit before doing a deep dive information exchange about the machines. I went out to the roomy comfortable front porch while they talked sewing for another 45 minutes. We left with a ton of info. When we're ready to make this big purchase I am sure we'll do it here. Great shop!

I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

Superior customer service beyond belief. Yasna was wonderful…read moreto work with, and a blessing. Sweetest lady. I came in here, because I had a hole in my knit sweater. A giant hole. She patched it up for me, and worked with what I wanted. She worked with the price, and I love my sweater more than ever. She even held it for me for 2 months, as MY schedule was hectic. Holy cow, she rocks. Highly recommend for anyone to go to her for knit/crochet advice. Or even if you need a repair. She even offers classes, (how cool is that!) A very passionate and talented lady.

I stopped by and first it's not an easy find. It's on the second floor. Once there the place was…read moreclosed with a sign that indicated the store had unexpectedly closed in February but would reopen in May. It's June. I hope nothing is wrong but this is a business with nothing to indicate hours of operation.

Worked with me to get the chair I wanted shipped at a fair price. Awesome communication via phone…read moreand email and super quick shipping. Thanks!!!

Finally an used office furniture store in Dekalb area. This place has hundreds of items. I got a…read moreused Steelcase office case for $25. There are no new Steelcase chairs under $250 new. No more buying chairs that last a year.

I love this place. Everyone is so kind and helpful. I have received amazing help with projects as a…read morenew knitter and can't get enough of the thoughtfully curated collections and tools. The classes are great too!

Our daughter and I took a learn to make crocheting Woobles class here. There were 5 people and an…read moreinstructor. We must be slow learners because it was really hard to catch on to stitches & our instructor did some of the stitches for us. My tutorial is MIA our daughter has to get instructions:& my Password from Woobles owns the copyrights to their patterns. I can say we are a little better at crocheting than when we walk through the door. It's a cute shop with lots of different types of vibrant colored yarn. Instruction books gifts & classes. I bought some local raw organic honey here as well.