About a year ago, I bought a Pfaff Creative Performance from Stitching on State when it was still called Judy's Quilt n Sew. I drive an hour and 15 minutes to get to this store, passing by a much closer store that sells Pfaff sewing machines on my way, because of the superior service I get at Stitching on State. Everyone there is always willing to answer my questions, and if they don't know the answer, they do the appropriate research to find out the answer. Sewing machines can be complicated, and I've had salespeople make up answers before instead of admitting they're not sure and finding the correct information for me. This never happens at Stitching on State - in my experience, they have too much integrity to do anything like that.
Everyone I've spoken to there has been very helpful, especially the owner, Mike, who is also the repair person. I ended up having a problem with the first machine I bought there. Mike said he could fix it, but he felt he shouldn't have to with a brand new machine, so he sent it back to Pfaff and had them send me a new machine. I was impressed with both Mike and Pfaff because of this. My machine had some more minor problems, but again Mike did the right thing and took care of the problem. He sat with me and did the repair so I could see what he was doing and make sure the machine was working correctly before I took it home. I've heard horror stories of people having problems with their very expensive machines, but their dealers wouldn't listen to them and denied the machine had problems. Mike has never done this - he always listens graciously and takes his time repairing my machine, making sure he resolves the problem completely.
I've dealt with several sewing machine dealers because I'm like a crazy old cat lady, but with sewing machines, and Stitching on State goes above and beyond any of the others I've experienced. read more