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    Michaels

    4.0 (2 reviews)
    Closed • 9:00 am - 6:00 pm
    Updated 3 months ago

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    6 years ago

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    5 years ago

    Had some product on hold until i was able to pick up. People were very friendly an helpful.

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    HobbyTown

    HobbyTown

    2.9(48 reviews)
    8.8 mi
    •$$$

    Zero Stars! Wouldnt reccomend to anyone…read more Compared to Leisure hours or HobbyTown Rockford, this place is the purple spot of the Monopoly board. Other stores seem to have better prices, far more support, accept returns, and most importantly stand by their customers. Ive been in this hobby 25 years..I personally would not recommend Hobbytown Batavia to anybody. They'll try and sneak in bogus labor charges on your receipt (see below). Sorry but I work on my own equipment, and sneaking fake labor charges on receipts is theft...Their "sister store" (owned by the EX-wife of Batavia) in Schaumburg is not any better. In fact, Schaumburg could be worse. I experienced lack of enthusiasm, non-nowledgeable employees, low stock, and an awful shopping experience. Total waste of time. Not a place for young kids either, unless you want them around a bunch of egotistical adults. Dismal business owners dont care about their customers. I will be sharing my experience with fellow RC enthusiasts in the community. Your lack of enthusiasm really shows by all your reviews and poor attitude. When you're in it for the money, it shows. Avoid.

    I asked about a light kit for my mini maxx. Without me asking the owner opened the kit to show me…read morehow easy to install it was. He said if I had any issues he would install it for me. After watching a video I realized it was more than I wanted so I brought it back. He would not provide a service ticked saying they were not that organized. So I tried to return a brand new item I didn't even open and was told to take a hike. This is after only 3 days with my receipt.

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    HobbyTown - This is a screenshot of the voicemail read it to see how Jeremy treats his customers.

    This is a screenshot of the voicemail read it to see how Jeremy treats his customers.

    HobbyTown - December 2019

    December 2019

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    HobbyTown

    HobbyTown

    2.8(53 reviews)
    14.0 mi
    •$$

    I am Earthling1984 on youtube and have purchased many of my rc vehicles here. I've been a…read morecustomer for 5+ years and since my first visit recieved nothing but great service. I saw a couple 1 star reviews based on returns. RC vehicles that work when sold cannot be returned once used! Too many people damage their RC due to lack of skill then expect a refund for some reason. This is not right! If you do encounter a problem days, weeks, or months after a purchase, contact the manufacturer and see if they can help! This is a hobby to learn and yes, damage and other problems happen sometimes, that is part of the hobby! Badically their prices are the standard, service is kind and courteous, and they have a great selection. 5 stars!

    NEVER BUYING FROM HERE AGAIN. RUDE AND LIARS!…read more Brought my kids to buy some model kits and some old guy goes up to my first son that was looking at the fidget toys. He tells my son to put it back cuz it might get dirty. I heard him say that to him. So he walks away from the fidget toys to me and i asked him i heard what i heard. So i ignored it. A few mins later, I checked on my other son looking at some other toys and im just watching on the other end of the isle. This old guys goes up to my son. My son is rummaging through the bins. He basically tells him to put the toy back. Im watching the whole time and i walk to to them and he tells me he was opening the package, which he was not cuz. Then the kid behind the counter says he was. First of all my kids know not to open any toys without buying it first. So these two people lied to my face to make my son be a bad guy. So my eight year old son starts crying in the store. The old guy said he said it nicely which was far from the truth. He scolded him for looking at the toys. This is a hobby shop with toys everywhere, why would you tell kids to put the toys down. So i put the things back that i was gonna buy and walked out with my kids. I support local businesses before buying online but I will gladly pay the shipping to not deal with that type of customer service. Shame on you guys for treating children that way.

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    HobbyTown
    HobbyTown - For all of you who cannot read, Think twice before you go write some false review of the 'terrible' return policy.

    For all of you who cannot read, Think twice before you go write some false review of the 'terrible' return policy.

    HobbyTown

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    Michaels - artsandcrafts - Updated October 2026

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