I'm 60, a painter with a BFA from SAIC, have been an artist for 40+ years. I came to this store to…read morere-up my entire palette of Golden fluid acrylics and maybe pick up some of the new OPEN acrylics while I was at it.
We were first stopped just inside the door by one friendly associate who welcomed/greeted us and recited a long menu of store specials and their back to school sale, and if we need help she's right over there at the counter for us. We were like, ok, got it, thanks! I knew what I needed and just wanted to see the colors I was buying in person, so I start shopping.
Less than a minute later here's another associate, another WELCOME here's ALL our sales and our BACK TO SCHOOL SALE and if you need ANYTHING we're right over HERE by the counter! Okay, I said, thank you, that's great. I smiled and again I tried to start shopping.
Another thirty seconds and here's another associate who gives me, AGAIN, the welcome/sales sales sales/we're over HERE by the cash register if you need anything! (Where ELSE am I going to go look for assistance? The deli next door at Whole Foods?)
Unable to concentrate on selecting my paints, I went to give my husband the three things I had managed to pick up and was stopped by another associate who gave us both the same sales speech AGAIN. It was as though the entire shift was actively preventing me from finding the materials I was there, cash in pocket, struggling to buy. Yes, I did start getting terse and snippy when I was just repeatedly approached with the very same canned spam sales pitch by multiple ridiculously aggressive associates, because it was incredibly annoying. Maybe they thought I was shoplifting?
One associate who had already given us the sales speech and apparently taken offense at my manner then approached me when I was by myself (of course) still trying to look at the Goldens. In a voice dripping with contempt, they slowly and deliberately gave me the same speech yet again. That's not creepy or confrontational, is it. Refusing to make eye contact with them, I squinted at the tube in my hands and said again, great, thanks, got it.
We were in the store for maybe five minutes, seriously, for all of that. The contemptuous confrontational person came to the door while I was outside waiting for my husband, and stood with phone in hand, watching me with a little smile, seemingly texting. So on top of all that I'm sure I'm the new Karen on some sad social media site somewhere.
And then we drove to the Schaumburg Blick, which is awesome with associates who are allowed to speak normally to customers and let them shop, and I bought all the rest of my paint there.