I went for my first time with my mother as part of my birthday present.
Before arriving at the studio, I looked up their website for ideas and instructions. There was little to no instructions, expect for "Look at our idea books in the store".
When we arrived, I was impressed at the cleanliness of the store, knowing how messy art can be.
The lady at the front desk was not helpful at all, even though we said it was our first time and we didn't know the drill. I asked about the "Idea Books" and she just looked at my dumbfounded and then showed me a messy bookshelf with books crammed in, in no particular order and just told me those were "the books"
Already feeling overwhelmed, I decided to not sift through their mess of a bookshelf and just wing it.
If it wasn't for me having art experience, it would have been a very very overwhelming experience.
We had to ask other customers and just watch and see what everybody else was doing.
They never checked on us or talked to us. Just took our money at the end.
There is absolutely no system when it comes to handing your artwork over, so essentially you can walk in and say "I painted a brown puppy" and they will go find a brown puppy and give it to you.
When we arrived a week later to pick up our items, mine was damaged. They had no explanation and did not seem to really care.
I feel that if I spend 3+ hours painting a special piece, that I paid for, then it needs to be returned to me in the same condition (except obviously glazed and fired) that I left it in.
If an item gets damaged in their care, in my opinion, they need to refund the money or provide a new item to paint.
The painting experience was great, but the same can be had in the comfort of my own home.
The staff was not helpful at all.
The prices were decent.
The studio was clean.
The turn-around-time was a bit lengthy. read more