Beautiful store! Well organized, clean, and great selection of items. Also the staff is so kind and friendly. Love the small town feel it gives! read more

10/14/24 update - after working with Ace, they did attempt to replace my keys with the supplier they use to no avail. They did refund the cutting cost. All in all, they did stand by and help, which was much appreciated. Still a good store to visit and definitely recommend. read more

Geneva Ace Hardware - Hardware Stores Near Me - Geneva, Illinois

Asked for help with an item I was unfamiliar with. The young associate helped me with what I needed. Between his willingness to go the extra mile and enlist his coworkers with solutions, they got the job done. I am a frequent patron and will continue to be. Great work! read more

Walked in around 1500. Looked around for what I needed. Then looked around for things I didn't need. An employee asked if I needed help. In that phrasing that implies say, "no". I asked about toilet seats. I went a slightly different way then she did. I was 10 seconds late. She found me by the toilet seats. I asked if the newer toilet seats, the kind with the twist to unlock/ lock would fit on my older toilet. I pointed to the screw type that was on display. She said the twist and remove would fit any toilet because they all need a screw (threads). I asked to see the connection between the twist and remove toilet seat. She tried but couldn't remove it to show me the connection type. We tried but it wouldn't come off. She changed the subject to seat shape. I knew the shape I needed. This is not what I asked about. I asked if there was anything we could do. She said no that it was a permanent display. Just about then the twist lock/ unlock seat came loose from the "permanent" connection. I could see the connection was a post and didn't have threads. She was inventing answers to a question she couldn't answer. She could have said, "I'm not sure let me ask another employee". She could have admitted she didn't know. There are millions of things I don't know. But I can say, "I'll check a source" or "Let ask someone else to seek another opinion". Had I accepted her "knowledge" I would have purchased the wrong seat. Try and inevitably failed at home, then have to return it. I asked a gentleman employee a few minutes later if he knew of away to remove glue from fake tile. I was looking at the Goo Gone products. He wasn't sure. He told me so (didn't pretend to know - opposite from above). I then said, changing the subject, I had cleaned my vinyl floor with soap and water and it had left a permanent haze on the vinyl. I didn't know I needed to use a special product. I'm a renter so was unaware of the proper solution to clean these floors. He did some research and we agreed on a course of action. He was very pleasant to interact with. I went to the cashier to buy three items. Asked and I gave my phone number. She scanned the items and I paid. She then started to put my items in a bag. I said, "I don't need a bag". The items were at the counter and I had stepped away to scan my card. The receipt came out. She laid it on the items and walked away. She didn't hand me the 3 small items with the receipt, the receipt, or even shove the stuff closer I could gather it up. She just walked away. I said, "wow!" Then gathered my things and left. 3 stars for the gentleman. If you can, go to the Ace on Randell Rd in Batavia. read more

Geneva Ace Hardware - 3 small items cashier didn't bother to hand me, give me just the receipt, or push towards me. No, "thanks", "Bye", or "Enjoy the weather". - The image shows a crumpled CitriCharge water enhancer packet, a receipt, and a cleaning brush on a plaid fabric surface. - Hardware Stores Near Me - Geneva, Illinois

This is definitely one of the nicer Ace stores to shop in. Other stores seem cluttered, & hard to find items. This store is well organized, with a welcoming, hometown feel to it. I also love their garden section, & kitchen area. I got great service while shopping there today, especially from Bonnie at the checkout counter. She was patient with me, & took the time to answer some questions I had about a purchase. Would rather shop here, than at the typical big box stores. As other reviewers have stated, you get more of personal touch shopping here. read more

Very helpful. I purchased a snowblower. They didn't lose patience with me after a couple of follow up calls.

I go to Ace Hardware for that extra special touch I cannot find at the big box store. They are a hardware store with a litte of everything and with a little more on line. I find that the service is excellent too. As I wear a prosthesis, I find the building is just right size to get around and to find what you are looking for. We are having a room painted and needed another gallon of paint. The paint company changed the numbering on the can just a little bit so two or three of the associates came together to double and triple check the code on the paint can before he mixed the color. The associate who waited on us shared stories as we waited for the paint to mix. As we leave a line has formed at one of the cash registers so another associate steps forward to make sure you are taken care of immediately. They check to see if you are a member of the rewards club and they double or triple bag your order if needed. Ace is still the place to find what you are looking for and what earns me as a continued customer. read more

Geneva Ace Hardware - Ace Hardware in Geneva for paint - Hardware Stores Near Me - Geneva, Illinois

Absolutely love the amazing customer service and the fantastic range of products available at this outstanding local hardware store. We have been customers for many years and will continue to be for many more. We can always count on top-notch service from the employees (Alex, Jacob, and Tony in particular) no matter what it is we are looking for - even when it's just a couple of bolts. It is our pups' favorite place to shop as well (they know there are dog treats at the check out). read more

I have been going to Ace Hardware in Geneva for 20 years now. The workers seem to stick around for years. That tells me something about the management and atmosphere. They are the most courteous people and super friendly . They have a great variety of products. I give them 5 stars. A little higher in price than the big stores but getting in and out fast is well worth it. read more

Geneva Ace Hardware has recently Re-Opened! Now under new ownership. They've taken everything that worked in the old Ace and brought it back...and taken out everything that didn't work. BIG IMPROVEMENT. Plus they have pickle tastings and free popcorn ;) read more

Geneva Ace Hardware - Hardware Stores Near Me - Geneva, Illinois

Not the "Ace is the place with the helpful hardware folks" today. I usually like these "local" stores vs big box when I need someone with patience for a project or question I have due to my lack of experience/knowledge. You do this everyday, we your customer don't. It's your skill/business. Please don't be dismissive if I have a question you've never heard before. Also, sometimes people shop for others (wives for husbands) and don't know all the answer to the questions you ask. Not the best experience here today. read more

Embarrassed to say I forget to go here over larger bulk places on Randal but stopped in the other night - was immediately helped and the workers not only asked me what I needed but what I needed it for...then suggested another product (that was less expensive) to solve my issues. I walked around - they have everything here - everything!! And pricing is great. I'll go here more often for things I need around the house, yard and you should to! read more

Does not get better than this. Customer service is first and foremost, and it's shows. Instead of looking for someone to help you. They find you to help. And it's real help because the staff knows it (Stuff) I cant stress how important it is for a customer that does know a particular skill set, the help is there. If you know what you need, they still help by getting you in and out fast. In closing don't think for a second that all Ace's are the same. This store is far,far superior to the ACE in Batavia IL. That store is a complete joke and disgrace to the ACE brand. Night and day to this store just a short drive away. read more

My mom stopped in to the store on Saturday morning (12/24/16) to have some spare keys cut for her vehicle as she had lost a few of her spares over time as her vehicle is now several years old. The service at the store was initially great - friendly, courteous and prompt. No complaints there. Fast forward to Monday when my mom actually tried to use one of the new keys to ensure that they worked and the first key she tried became stuck in the ignition and would not come out. The Toyota dealership told her that they could not help and she would need a locksmith. $195 later and the key finally was freed from the ignition. My mom called the store the following morning to explain the situation and was told that a manager would follow up with her that day. Nobody called that day. My mom finally got in touch with the store on Wednesday morning and was told that she must have inserted the key into the ignition improperly and that they were not liable. Are you kidding me? After 40 years of driving and having owned over 30 vehicles (most of them brand new) in her lifetime, I don't think that it's fair to imply that she is essentially an idiot who doesn't know how to turn a vehicle on! If that were the case, this situation likely would have occurred in the past with other keys but it has not. I'm a huge proponent of supporting locally owned and operated businesses but I won't do business again. Your store cut the key, the key was cut incorrectly and the incorrectly cut key was the proximate cause of the key becoming stuck in the ignition. You are therefore liable. All she asked for was her locksmith fee and the cost of the keys the store had made back. If you didn't want to accept responsibility you could have at least just said "no" and not insulted someone's intelligence. read more

Had an awful experience. I rented two concession machines and was able get the machines on time as requested. However as I attempted to return the machines and get the deposit back the employees did not know how to transfer the deposit back to my credit card or return the machines (?). I spent 45 minutes waiting for the cashier attempt to figure out (contacting someone on the phone and begging me to take a store credit because she knew how to do this) how to provide the deposit back per the rental agreement, only to be told that I would need to come back to the store the following day when the manager was available. When I told them that this conflicted with my work schedule and requested having the manager contact me by phone, I was handed the managers business card with a blank stare with no response. I have usually had good experiences with this store, but needless to say they have lost my business and I highly do not recommend renting anything from them. read more

Has always been my favorite hardware store. Locally owned and ran. Always friendly employees to happily help if needed. Well stocked and organized. read more

I purchased a Weber grill from this location and my experience with them was phenomenal! The grill that I wanted was not stocked by any Ace Hardware around me so they went the extra mile to go and pick up the model I was looking for. They priced matched a lower price, assembled and delivered the grill as well as taking away my old one. Brian was extremely knowledgeable and friendly. I will only go to this Ace to make any further purchases for grills moving forward! read more

Bought paint for a bedroom and hired painters to apply paint. The color in the can looked off from the sample, but I was assured it would dry the correct color. Painters applied the paint and I didn't see the bedroom until it was done. What was supposed to be a cream color turned into bright yellow. I returned to Ace to buy additional paint for that room and what color they mixed was completely different from the first can. The first can was mixed wrong, and I now have a room that has been painted the wrong color. I'm out money for paint, supplies, and paying painters. Ace admitted they made an error. Their solution was to give me 15% off any supplies i needed to fix the room. I ended up with 1 can of free paint. While i understand human error, I do not feel i was compensated correctly for their error. After spending hundreds of dollars in your store the past few weeks, I will never spend a penny in your store again. read more

do not go here for a key phob replacement. they sent us to sugar grove and then they couldn't do it either. they acutally killed my husbands truck and had to get it started. will be going to the dealership instead. thanks for all the time, gas & money wasted. read more

This is absolutely the nicest hardware store on the planet. Beautifully set up, knowledgeable, friendly assistance, well stocked and immaculate throughout. The garden center is surprisingly diverse as is the kitchen center. It's great to have an Ace back in this location and amazing that it's about 300% nicer than its predecessor! read more

I love having a hardware store in town where i can get in and out without having to do the "big box' ordeal. The staff here is helpful and you can find almost anything you need. But here is one thing: I don't have a freakin' ACE Reward Card. So please, when I check out, get off my back about getting a damn card. I don't want one! read more

Visited Ace Hardware in Geneva for a water fountain, staff were great & helpful, they promised someone would call following day to confirm they had put everything together on the items held. Visited store again and served by Zack, who basically told us we were mistaken and parts that we actually touched never existed in the store - poor sales and customer service. read more

Once again great service provided by Rob and his counterparts. It is nice to patronize an establishment where the employees are knowledgeable and enthusiastic about their business. read more

This Ace hardware is very good, the people are friendly and the know there stuff they work hard to get you everything you need. The only reason I didn't give them a five is that the flower and plant department is not the best, but other then that this place is top notch! read more

Horrible horrible exprieeince. Staff incompetent. Made me pay twice. Materiasl shoddy selection worthless. Worthless. I do not mind paying more but bad customer service? Why bother. I have never been treated so poorly ever. read more

The new store is cleaner and more inviting than the previous Ace that occupied this space. The staff was courteous and actually thanked me for my business. It's nice to have a hardware store in the neighborhood again. read more

The store is managed and than any retail operation in Geneva. The Staff is always courteous, professional and ready to serve you. Lately when I walk into one of the big box stores I find myself wandering aimlessly through out the aisles looking for assistance. Geneva ACE is appropriately staffed with multiple employees offering their helping hand. Love this store!!!!!!!!!!! read more

Tried to rent a power washer this weekend. The nozzles were shot on the first one and had to return it for another one. Got the second one home and had engine problems. Here's the '5 star' part: when I called to complain about the second one, I got a very heartfelt apology, a full refund, and the store manager came to my house (seriously!) to see if he could get it working. When it still failed, he took it back and told me to call next week for a complimentary rental. Sure, I was frustrated, but renting is always a crap shoot and now way would the big hardware stores provide that level of service. read more

The people at Ace Hardware in Geneva have always gone the extra mile to help us with projects that we needed help with. They recently helped me with a project that we thought was not going to come out the way we wanted, but they took the extra time to find the right tools to make it happen. Their staff is extremely polite and helpful and very knowledgeable and professional in so many fields. We are so happy that they are back in Geneva in their old location. If you have a project that you don't know how to go about fixing, just check with Ace Hardware in Geneva and they will find a solution for you. read more

Great News - Geneva Ace Hardware is open again and better than ever! Great line of kitchen products, office supplies, and all the other stuff you'd expect. New shelving (easier to reach), and a design center. Latter to be expected from the new owners George and Lynn Havlicek, known for their custom homes. Thanks for coming back to Geneva. We're glad Ace is back. read more

This review is for the garden center.......kudos to whomever is in charge because the plants were in great condition, and there was plenty to choose from! I usually plant my annuals over mother's day, and have spent a considerable amount of time at the big box stores. Everything was already picked over and what was left was in poor condition. I randomly stopped by here on a whim, and left with $100 worth of beautiful flowers. I am so excited to see how these grow! read more

Wish I could give a zero. I brought my mother's screen door in to have the screen replaced. The gentleman at the counter told me 1 week tops. 3 weeks later I called to check if it was done. They told me "John" would call me back. John called a few days later and said the wheels needed to be replaced. I said OK how much. Total $85.00, a little steep but OK. 2 more weeks go by and they tell it's ready. When I took it out of my car it folded in half corner to corner. I brought it back and told John either fix it or I'd like my money back because it was not like this when I brought it in to them.The next day the manager called me and asked me what my problem was.(wow) I said I don't have a problem I just want my screen fixed. He said nothing is wrong with it. I said I'll be there in 5 minutes. Well I'm leaving. I'll be there in 5 minutes I repeated. When I got there the screen was out now and the old wheels back in. He said nothing wrong with it. I couldn't believe he was sitting there trying to tell me it was fine. George Havlicek, I will never set foot in your store while Robert is your manager. He is a lazy rude person. Just read the other reviews regarding service. read more

I had a return Saturday January 28th for a lock set I bought. It was pretty clear when I bought it that the package had been opened, but it was the last one of this syle. The person helping me told me if there was anything wrong I could always return it. Well sure enough when I got home and the package open the striker was missing and the screws that hold it together were gone. I brought the item back and the gentlman that helped me said the manager could refund my money. I patienly waited as the manager discussed hockey tickets with a friend of his. When the manager finished quickly exited claiming he had to get going. The store employee siad he could sell me replacement parts. I want to reurn this item, it has been 3 weeks at least 6 phone calls and manager still won't call me back. Say what you want about big block stores, but at least they take returns and exchange products that are faulty. read more