Larson Storm Doors: Purchased NEW late October 2025. Storm screen / Windows mechanism broke late…read moreMarch 2026- 5 months after professionally installed! Larson's says: You fix it yourself and/or at your expense!! NOT RECOMMENDED given $650 spent including installation...

I visited Lowe's on 12/26/25 during the tail end of their Christmas sales. The store had signage…read moreand displays indicating 75% off Christmas decorations, but when I attempted to purchase several items, the store refused to honor what was clearly being advertised as store deals. Unfortunately, the most disappointing part of the experience was the interaction with the store manager, Steve Mackey. Rather than helping clarify the pricing or de-escalate the situation, he was extremely rude and combative. The conversation felt less about resolving a customer concern and more about asserting authority. The overall impression was unprofessional and unnecessarily confrontational, which only escalated what could have been a simple discussion. That said, I do want to acknowledge one male employee who was restocking merchandise at the time. He was calm, respectful, and genuinely tried to advocate for Lowe's by assisting and explaining what he could. He represented the type of customer service that would normally make me want to continue shopping at this store. I would strongly recommend that corporate leadership consider providing Steve Mackey with additional training in professionalism, customer service, and de-escalation techniques. Leadership sets the tone for the entire store, and this experience did not reflect well on the Dekalb, IL Lowe's brand especially during a busy holiday sales period. I hope Lowe's takes feedback like this seriously, as there are clearly employees here who understand and value good customer service.

Great selection at this Menards. I noticed my items were cheaper than suburban Chicagoland…read morelocations too. Plenty of parking.

Worst product ever $250.00 did not make it through 1 cutting of my yard. Menards doesn't take any…read moreproduct back not even 1 day, last one I had lasted 11 years. If you want to throw away your money never shop at Menards. I used to shop here and will not again. Pulsar lawn mower 21" $250.00 again no lawn mower. Garbage CRH

I had a very disappointing experience at the DeKalb Illinois Harbor Freight location on Sunday…read moreevening. I arrived around 5:50 PM to purchase a generator. I was greeted at the front and told the store was closing soon, but I explained that I was only there to buy the generator and was directed to the back to grab the ticket. When I returned to the front, I was stopped by the supervisor who told me I could not purchase the generator because he was not willing to perform a carryout. He said it takes two employees, they only had three workers on shift, and he had too much to do. He told me I would have to come back the next day. I asked if he was serious and he confirmed that he was and again stated that I would not be allowed to make the purchase. When I asked why the approach felt aggressive, he said he was 6'4 and probably comes off aggressive but was just telling me how it is. I requested contact information for a store manager or district manager and was only offered the corporate 1 800 number. They gave me the store managers name, and surprisingly I knew the person from a past life and mentioned that he a good guy and I know he believes in good customer service. At this point the female front cashier stated that they did not care if I know him, called or FaceTimed anyone and repeated that the store was closed and I could not purchase the generator. At that point the tone from all three employees became increasingly aggressive and I chose to leave rather than escalate the situation further. I had driven from Rockford specifically because this store had the generator I needed in stock due to ongoing power outages. While I understand I arrived close to closing time, I was ready to make an immediate purchase of a high value item and simply needed basic assistance with the carryout. I am very disappointed by how this was handled and by the lack of professionalism and customer support shown during this visit. This experience did not meet the expectations I have for customer service and unfortunately left me with little confidence in returning to this location

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Not a friendly company to deal with. I bought trim from RP Lumber in Woodstock, formally Alexander…read morelumber. Jim was not a great guy to deal with. In the end I was over charged and couldn't get anyone to talk with and help with the wrong charge. Jim was rude about the whole issue and he is an assistant manager. Would recommend finding another company so you don't run into the same issues or something else

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977.

Purchased an Upright freezer from the Morris store on 10/30/20. Ordering was easy and it was to be…read moredelivered to the store on 11/19/20. I went into the store the prior Monday to confirm delivery; I was told yes it would be there on 11/19/20. I informed the store associates that I would be picking it up on Friday, 11/20/20 at approximately 6pm and they said that would be fine. Friday morning I stopped in to confirm pick up but was told the freezer never came in. I explained to them that my son in law had taken the night off of work and rented a truck. The associates, who were very nice said that they would have the store manager Brandon call me when he got in that afternoon. I waited all afternoon and night for his call but received nothing. Saturday morning, 11/21/20 I stopped in the store the talk to the manager and was told he would be in at 12:30pm. The store associate gave me a few corporate numbers to call at my request. Low and behold no one associated with those numbers could help me. They kept insisting on forwarding my call to the store. I went back into the store at 12:15 to cancel my order. The associate was very understanding and apologized for the inconvenience and the hassle I had. At that time the manager, Brandon walked in. I explained to him who I was and asked why he didn't call me last night. His response was he was busy on the phone with another customer all day. Really??? I explained to him that I was out a lot of money and it would have been nice if he would have communicated with me. I try to keep my money local but in this case I will never shop at this store again. Brandon was not effected by my response. I informed him that as a manager, he needed more training on how to run a store and deal with customers. Again, he really didn't care.

Sears Hometown in Dekalb Illinois has the best employees. One was the managers one was an employee…read more(I apologize for not remembering there names). They helped us out when the heard are refrigerator went out and we are having a party at out house they didn't have a delivery service yet. They got the refrigerator and brought to my house. Theses Two gentleman are wonderful they asset to there company.

I recently purchased a mattress and then went back a week later to purchase power frame and I…read morereceived great service and I'm extremely happy with the product s I purchased. Both will and Brian were great help in the store helping me choose the items that I want and even loading the power frame into my car the day I went back as I wanted it home right away due to a back injury. Sumo and Marcus did a great job with delivery and set up and ate very courteous and professional. ​

We purchased from these guys a few years back. We then were silly, and purchased a few pieces from…read morethe ashley furniture in Geneva. STAY AT CURLYS. Geneva was as bad as the bad reviews say, complete with dishonest delivery men and absolute snobs. Both my husband and I are regretting not sticking with Curly's. We won't go back to Ashley in geneva. Curly's had good delivery, honest people who were skilled at bringing furniture in a house and down a set if stairs. We are forever team Curly's.