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    Lowe's Home Improvement

    2.0 (31 reviews)
    InexpensiveHardware Stores
    Open 6:00 am - 10:00 pm

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    2 years ago

    Employee that was working self checkout would have rather stayed on FaceTime talking inappropriate with someone than to do his job.

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    7 years ago

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    8 years ago

    The cashiers here have zero interest in providing any kind of customer service. Highly disappointed.

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    9 years ago

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    14 years ago

    The customer service has improved greatly over the past year!! I feel welcomed when I enter the store and the employees are very helpful!

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    Ask the Community - Lowe's Home Improvement

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    Harbor Freight Tools

    Harbor Freight Tools

    (1 review)

    I had a very disappointing experience at the DeKalb Illinois Harbor Freight location on Sunday…read moreevening. I arrived around 5:50 PM to purchase a generator. I was greeted at the front and told the store was closing soon, but I explained that I was only there to buy the generator and was directed to the back to grab the ticket. When I returned to the front, I was stopped by the supervisor who told me I could not purchase the generator because he was not willing to perform a carryout. He said it takes two employees, they only had three workers on shift, and he had too much to do. He told me I would have to come back the next day. I asked if he was serious and he confirmed that he was and again stated that I would not be allowed to make the purchase. When I asked why the approach felt aggressive, he said he was 6'4 and probably comes off aggressive but was just telling me how it is. I requested contact information for a store manager or district manager and was only offered the corporate 1 800 number. They gave me the store managers name, and surprisingly I knew the person from a past life and mentioned that he a good guy and I know he believes in good customer service. At this point the female front cashier stated that they did not care if I know him, called or FaceTimed anyone and repeated that the store was closed and I could not purchase the generator. At that point the tone from all three employees became increasingly aggressive and I chose to leave rather than escalate the situation further. I had driven from Rockford specifically because this store had the generator I needed in stock due to ongoing power outages. While I understand I arrived close to closing time, I was ready to make an immediate purchase of a high value item and simply needed basic assistance with the carryout. I am very disappointed by how this was handled and by the lack of professionalism and customer support shown during this visit. This experience did not meet the expectations I have for customer service and unfortunately left me with little confidence in returning to this location

    From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

    Sears Hometown Store

    Sears Hometown Store

    (6 reviews)

    $$

    Purchased an Upright freezer from the Morris store on 10/30/20. Ordering was easy and it was to be…read moredelivered to the store on 11/19/20. I went into the store the prior Monday to confirm delivery; I was told yes it would be there on 11/19/20. I informed the store associates that I would be picking it up on Friday, 11/20/20 at approximately 6pm and they said that would be fine. Friday morning I stopped in to confirm pick up but was told the freezer never came in. I explained to them that my son in law had taken the night off of work and rented a truck. The associates, who were very nice said that they would have the store manager Brandon call me when he got in that afternoon. I waited all afternoon and night for his call but received nothing. Saturday morning, 11/21/20 I stopped in the store the talk to the manager and was told he would be in at 12:30pm. The store associate gave me a few corporate numbers to call at my request. Low and behold no one associated with those numbers could help me. They kept insisting on forwarding my call to the store. I went back into the store at 12:15 to cancel my order. The associate was very understanding and apologized for the inconvenience and the hassle I had. At that time the manager, Brandon walked in. I explained to him who I was and asked why he didn't call me last night. His response was he was busy on the phone with another customer all day. Really??? I explained to him that I was out a lot of money and it would have been nice if he would have communicated with me. I try to keep my money local but in this case I will never shop at this store again. Brandon was not effected by my response. I informed him that as a manager, he needed more training on how to run a store and deal with customers. Again, he really didn't care.

    Sears Hometown in Dekalb Illinois has the best employees. One was the managers one was an employee…read more(I apologize for not remembering there names). They helped us out when the heard are refrigerator went out and we are having a party at out house they didn't have a delivery service yet. They got the refrigerator and brought to my house. Theses Two gentleman are wonderful they asset to there company.

    Curly's Furniture

    Curly's Furniture

    (34 reviews)

    $$

    We purchased from these guys a few years back. We then were silly, and purchased a few pieces from…read morethe ashley furniture in Geneva. STAY AT CURLYS. Geneva was as bad as the bad reviews say, complete with dishonest delivery men and absolute snobs. Both my husband and I are regretting not sticking with Curly's. We won't go back to Ashley in geneva. Curly's had good delivery, honest people who were skilled at bringing furniture in a house and down a set if stairs. We are forever team Curly's.

    I have gone into Curley's 2 times now, in 4 months. I am newly divorced and moving into my own…read moreplace. I have to get 2 couches, 2 beds, end tables for front room, bedrooms, dining room furniture, mattresses for beds, dressers, everything. The 1st time I can in, in March, I walked the whole store, before I was finally acknowledged. Today, it was the same thing. I'm not sure if it is because I am a woman or what. Either way, I will keep my $5000.00 and put it where I know people will appreciate it. I even reminded Brian that I was the one that stopped in a few months back and I now have my move in date. That meant nothing either...Not a word back to me. I am all about supporting local, I wish they were. After coming back to work and reading the comments, I am happy I am not buying from them any longer. Sadly, every time I drive past, no cars are there, like ever. Brian sits in the back with a little TV tray, staring at a screen. No other shoppers, again, just me. Why am I ignored again? I don't get it. If Jerry is reading this, you should know what's going on in your store. To be honest though, I am happy I read all of these comments before I made any purchases.

    Lowe's Home Improvement - hardware - Updated May 2026

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