Sales staff is very knowledgeable and helpful! Have their own delivery personnel, overall a great…read moreexperience!

We purchased a "commercial washer" from this store 1/2/2023. When i arrived at the store I…read morerequested to Mr. Paulsen that I needed a commercial washer. The speed queen had been HIGHLY recommended by an employee. Mr. Paulsen sold me a washer. A basically regular washer as it turns out. There were more than 5 repair calls to this washer within the first year. The repair men were always very nice. 1/2/2023 From the beginning they told me that this washer was a "lemon" and should be replaced. It started with shredding the plastic in the wash tub into little pieces. Mr. Paulsen blamed it on the fact we had picked up the washer and installed it ourselves, (They would not have been able to deliver for several weeks.) He blamed it that the feet were on incorrectly. Which they were on as directed. Then repairman then came a week or two later and replaced the feet with rubber feet. The white plastic liner in the washer tub then started to shred, another repair the plastic ring was then replaced. 8/3/2022 the washer would not finish a cycle and had to be frequently restarted there was also a loud grating noise. More repairs .3/19/2024 Then the "jet engine" noises and intensifies grating sounds began. I called them, to inquire about that and if it was ok to continue to use the machine? I was told they checked with Mr. Paulsen, and it was fine to continue to use the machine, this will not damage the machine will be ok until we can get a repairman out. The repair man could not come for a while. When he did come out for repairs, he told me the machine needed to be taken into the shop to try to repair all these issues 3/22/2024 An additional loud noise was added to the symphony of machine noises. I called Paulsen's left a message and there was never a response. I called again and was informed Mr. Paulsen will send a loaner machine to take our machine into his shop to repair all these perpetuating issues. In the meantime, I was verbally threatened (more than once) that speed queen will inactivate our warranty as we are using it at work. If Mr. Paulsen "turned in these repairs, we would lose our COMPLETE warranty. Intimidation attempts were not appreciated! 3/26/2024 Two servicemen from Paulsen's came to remove our machine for repair and give us a loaner. They were very enlightening! When they arrived, they started the machine for about 90 seconds and stated, "The machine just needs to be replaced due to all these issues." The machine was more than half full of water as now it also did not empty nor spin. One of them opened the front of the machine. These are just some of what they told me the found, the belt was shredding, the transmission was not working, and the pump was failed. They proceed to dump the water from the machine loaded it and took it away to the business repair shop. They did leave a loaner ,used machine also a different less expensive model than ours. Also, with no warranty left on that model. THIS IS NOT GREAT SEFVICE NOR IS IT LEAVING THIS CUSTOMER WITH A SMILE. SPEED QUEEN SHOULD REVOKE THEIR ABLILITY TO SELL THEIR PRODUCTS. ASAP!! Liz

The delivery guys were polite and professional. I appreciate that they asked if I needed the item…read moremoved to a preferred location before leaving. I am very satisfied with the entire Abt experience from the time I walked in. The salesman (Andrew) was helpful, no-pressure, and let me experience the various televisions on my own. When I made my choice, he professionally explained all the features. Great job, guys. I look forward to continuing my business with Abt.

Truly Outstanding Service and Warranty I purchased this…read moreReliance 50 gallon hot water heater about eight years prior with a nine year warranty covering both parts and labor . Unfortunately due to water and environmental conditions the bottom rusted and leaked, necessitating replacement. Abt could not have been more helpful, in this time of need. The Abt office (Nathan) immediately and fully addressed the situation. The Abt plumbers delivered fast and truly excellent replacement with a new Reliance 50 gallon hot water heater and installed all the necessary copper pipe, valves and fittings---including full labor at no charge. The plumbers (Russell Cartwright and Tyler Fite) installing the unit were very meticulous and highly competent in every detail. They also were extremely helpful and courteous. I have used Abt exclusively for over forty years and recommended their products and service to numerous other home owners--no one has been disappointed. Their appliances and equipment are always top quality but their service and commitment to stand behind and service these products is both outstanding and exemplary. In summary and in brief, they truly are the best.

Lowes has someone that should be noticed. His name is Josh Goodman he is a asset to the company…read more He go out of his way to help customers. If you have a problem he will do his best to make it work. He is helpful, kind and considerate.

We own apt bldgs and rental property so we have purchased quite a number of appliances from Lowes…read moreas well as our own home through the years. The end of May our 25 yr old Sears Kenmore Frig freezer went out so we purchased a $2,000 GE frig from Lowes. We noticed after a few weeks it was running a lot and making an odd sound but everything seemed to cool ok. Then a few wks after that I went to get ice cream out of the freezer and it was completely melted along with half frozen meats. We were promptly told since it had been more than 30 days (technically 34 days) since our purchase we needed to call tge GE manufacturer customer service. Lowes clearly wanted no part of the problem. Since then we have had 2 service calls and a number of discussion with GE customer service because all of our frozen foods have thawed a number of times. The first time they said it was a Freon leak and compressor but when they actually came back to fix it they said it was a filter AND Freon problem in the freezer. Second our food thawed we were told it is a sensor that starts the freezing process then to save energy periodically decreases the temperature. We asked for a new frig but GE said NO! They have to have more than one or two service calls to warrant a return! We will NEVER buy another item at Lowes!!. They should be ashamed to not take some responsibility or make an effort to contact their GE representative. Is this what it has come to that a $2,000 item is such a piece of junk and falls apart after a month?! The service person told us today this has become VERY common with GE, Samsung, and other companies. What the hell?!!

Our go to for service and purchases. Excellent business. Never disappoints. Pricing is right there…read morewith the bigger competition.

Came out 3 times to fix my dishwasher that was apparently possessed by demons. He finally figured…read moreout the problem, thanks to Mike for his diligence and not thinking I was nuts.

Arlin and Performance Appliance Repair were excellent. He installed a dishwasher into an existing…read morecabinet space with ease. He's a true master of his craft and an absolute professional. His recommendations were extremely helpful and I will absolutely be recommending him for every future project. I cannot thank him enough!

Had initial call for washer repair...very nice professional and reassuring..look forward to return…read morevisit of repair and any future need.

I came to the store to look for a new phone at the Dekalb location. I was working with Cindy at the…read morecounter. I have to say I had the worst experience working with her. She was rude to my son who has autism and was constantly telling me how loud he is. I even heard her call him a retard as she walked away. I was so shocked and just what she said, at her attitude for how dare she tell my child is a retard. She was not aware of the phone details I was looking for. I felt so disrespected when she was laughing at my son because he has autism. I asked her if someone else can help me and she just decided to leave the counter and did not come back for almost 15 minutes. I think she was just trying to ignore me. So I will never shop again at this bestbuy again. Bestbuy are you ok with having employees like this?

The employees in the Dekalb Best Buy lie to you. If you want something from Best Buy don't good to…read morethe in Dekalb Illinois Best Buy. The employees are the worst.

Sent my mower (in good operating condition) to them last fall to get the oil changed and the blade…read moresharpened. When they returned it, I could barely start it and once I did (after screwing around with it for 15minutes) it kept trying to die. Don't know what they did to it but they really messed it up. They picked the mower up supposedly for a "recheck" a week ago to fix whatever they screwed up. Haven't seen it since. If they had any real competition, they would be out of business!

We purchased a snow blower 20 years ago from here and it still runs! We love their service…read moredepartment. They will pick up and deliver. We just recently purchased a Toro lawn mower because they delivered it all ready to go. They explained the features and asked if we had any questions. We would so rather our money go to a local business than a "big box" store any day.

Bought my moms bed we're very happy with the service here and the quality of the bed. Ours in…read moreparticular was made to order in the USA. We highly recommend this place and the owner is great people.

Do not be afraid of the location! I know I was. Its hidden behind the arcade next to the train…read moretracks. Be patient as Mike, the owner, is usually there by himself. We weren't pressured in to buying anything expensive. There is a story to every mattress and Mike knows his product. Overall it was a pleasant experience