Delivery guys were super friendly quick and helpful…read more Gave us some ideas on best way to mount TV Great job!

My first time purchasing experience ABT was really good , the sales associate that helped me with…read moremy purchase ( life fitness treadmill ) was incredibly helpful and very knowledgeable. The Two delivery drivers that brought the product to my house were very professional , great personalities and did an amazing job setting it up , it was a real pleasure to meet them .

First off excellent customer service! My original grill order was back ordered for a few months…read more(which I was ok with), with the distributor always promising it's coming "next week". I waited almost a month after the promised delivery date and when the new shipment finally arrived, Dan the store manager, said my grill wasn't on that shipment. He offered me another grill, which was much better by the way, for the same cost as my original. That's what I call excellent customer service. Shout-out to the whole crew at backyard Barbecue!! You guys are awesome!

We came into The Backyard Barbecue Store to get some rubs that you you cannot find just anywhere,…read morespecifically Meat Church and Porkmafia. The store has a huge selection. What we didn't realize was the absolutely giant variety of charcoal & gas grills and outdoor kitchens the store has. Seems that they have everything related to outdoor cooking. Many of the brands are ultra-premium. We have been cooking on the Big Green Egg exclusively, don't have a need for new gear, but it was really nice to hear about this stuff. Arriving hungry form the northwest suburbs we pleasantly surprised to find out they also SELL barbecue. It was lunchtime so we took a seat at the bar, each having a beer and a sandwich. The pulled pork and the brisket were really good. This is definitely a destination store, trip-worthy from anywhere. We will be back!

very positive experience on this service call. thorough, answered any questions I had and very…read morepleasant to interact with

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

Bought my boyfriend the Smoke Daddy Pellet Pro for his birthday. It's quite a unit! (That's what…read moreshe said :-)...He's a trained chef and perfection is his goal each meal. It always takes time getting used to new equipment usually no matter how good you are, but he cooked a whole chicken tonight and it was amazing. Tender, juicy and the skin was crisped to perfection. We do like a more wood smoke flavor so I'm positive we will somehow be getting the wood burning diffuser to help with that. I also want to say that the customer service experience has been top notch. Every person we have spoken to has been customer service and solution oriented. And the Pellet Pro shipped and arrived within a week of ordering. Thank you team. People, if you are in the hunt for smoking equipment, Smoke Daddy is where to go. Keep up the good work Smoke Daddy!

After years of dealing with the frustration of a Pit Boss Pro vertical smoker having horrible…read morecontroller issues (not only with Bluetooth and Wi-Fi connectivity and a HORRIFIC app) but temperature swings of 20 to 30° range! The controller would know it was 20 or 30° off of desired temp and do NOTHING about it, even on calm windless days! I was at my wit's end! A quick Google search led me to Smoke Daddy. Their website claimed their PID controllers would do a retrofit and keep temperatures within 5°. I wouldn't believe it! I emailed the company and found out there was a military discount to appreciate that we were a veteran family. A phone call later and a very friendly and knowledgeable agent named Daniel gave us a great deal and answered every question regarding the controller for my Pit Boss retrofit. They only ship two-day FedEx and I had it in no time. As a retired mechanic, installation was easy enough by matching schematics with the retrofit controller and the OEM Pit Boss schematics. If you're not good with electrical, have someone who is help you do this. I followed the instructions on operation and ran some bacon through my smoker and it held temperature wonderfully! Not within 5° but within 2° or less! Unbelievable! Also did a burn-off cleaning that was long overdue and it held temperature at 400° within plus or minus 2° for over an hour. I can't believe how good this controller is and the customer service is also top-notch. I can only imagine their other products and service are just as good. Thank you Smoke Daddy for saving my sanity and bringing smoking meats back into an enjoyable hobby again for me!

Our 'go to' Hard Scape yard. Great selection of rock, pavers, stone. Also mulch. Delivery options…read moreavailable for reasonable prices. Friendly and helpful service. Will walk through options and help with how much material you'll need for the job.

Looking for top soil to be delivered...go elsewhere...the picture below was $140 (total) and when…read moreordered, asked for 3 pickup truck sized pile (for size comparison) which came out to 3 cubic yards, and got enough that would fit one. Talked to them afterwards after sending pictures, stated they meant weight, not size. I'm not a professional landscaper but I made it clear what I wanted. Never would have agreed to waste $140 on such a small pile of dirt. The top soil was good quality, was pulverized and very very few rocks/pebbles.

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

Love supporting local and that's the best part of Guler's. They've been in the area for decades and…read moreknow their stuff. They have a broad selection of appliances and mattresses, everything from value deals to high-end, top-of-the-line items. I needed a new dryer and Mitchell and Scott both were super helpful in helping me find the perfect one for my needs without being pushy at all. Super nice staff that care. They also offer professional installation (and hauling away the old appliance) for $99 which I think is a good deal. Just plan for at least a week out for that. Will definitely be back for other appliance needs!

Thus far, we have purchased a range hood, dishwasher, and refrigerator. (Refrigerator still on…read moreorder and in transit.) We had to have the hood installed on our own, but the dishwasher was installed by Guler's. The service tech was freaky fast with install, and gone before our window for install closed (9am-12pm and he was done by 10:30am, after arriving around 9:30am). This included haul away of our old dishwasher. I've worked with two sales people, Greg and Mitch. Mitch went above and beyond to get us this fridge and I couldn't be happier (oh wait, yes I can--once I get it lol). We have a 1959 kitchen that we opted to rehab versus reno and as a result are limited to what size fridge we can have. (We did do some tweaks to the cabinets with their recommended handy person, Dan O'berg--highly recommend!) I think what stands out the most about Guler's is knowing they service my purchases. They ONLY service purchase customers. NGL, that's nice and "old school" and I'm here for it! I will never do business anywhere else as it pertains to home appliances. Next up: slide in range. And then, knock on wood, wayyyy down the line, W/D. I think they sell those, but not positive.

Mati Coffee serviced my Quickmill Alexia - single boiler. They did a great job! Had been having…read moreerratic issues with bar pressure and pump operation. Working better than brand new now! Even though it took about 2 weeks rather than 1 week that was quoted, it has been worth the wait! Thank you!

*WARNING* Mati Coffee in Elk Grove Village & its owner Luca are scamming & ripping of its customers…read morein violation of the Illinois Consumer Fraud & Deceptive Practices Act (815 ILCS 505/1), making negligent & intentional misrepresentations to its customers & committing (common law) fraud upon its customers. My Jura A9 coffee machine displayed an "Error 8 message" on the display which means the internal brew group is jammed, blocked, or unable to return to its home position. The primary causes are stuck coffee grounds, a dry/worn brew group mechanism, or a faulty drain valve. Both the manufacturer, Jura, & Mati Coffee told me the Jura machine has to be disassembled, the stuck coffee grounds have to be cleaned out from inside the machine, & the mechanical parts inside the unit have to be lubricated. After the Error 8 message appeared several times, the machine would not power up. Mati Coffee told me it would charge a $90 Diagnostic fee to inspect our Jura. On 07/28/26, we dropped our Jura off at Matti Coffee. Mati Coffee charged our credit card $150, not $90 as we were told the charge would be. Despite us asking, Mati Coffee refused to provide us with a credit card machine payment slip showing the charge Mati Coffee charged to our credit card & claimed they don't have the ability to give a credit card slip. On 8/3/26, when Mati Coffee called me to tell me they cannot repair our Jura, upon my inquiry, I discovered for the very first time that Mati Coffee had created a "drop-of receipt," however, AT NO TIME did Mati Coffee ever give us a copy of this "receipt." On 08/03/26, I requested this "receipt" be emailed to me and discovered this receipt does NOT state the cost of the estimated repair is $150 but rather states "A non-refundable $90 -$150 Diagnostic Fee for Household &/or Commercial Machine. Applied toward labor cost if agreed to repair." A non-refundable Diagnostic fee that is somewhere between $90 & $150 does not automatically mean the charge, at the time of drop-off, before an inspection is performed, is $150.00. Mati Coffee would NOT know that the Diagnostic is $90, or $150, or somewhere in between $90 & $150 BEFORE it even performs an inspection of the machine. Had I known in advance that Mati Coffee was going to charge a non-refundable Diagnostic Fee of $150 instead of $90, we would not have taken our Jura to Mati Coffee. Also, on 08/03/2026, a Mati Coffee employee told me that Mati Coffee could not repair our Jura because parts that were needed for the repair are no longer available & certain parts are only available from the manufacturer that Mati Coffee can't get. By failing to disclose this to us, Mati Coffee deprived us of an opportunity to make a fully informed decision as to whether we wanted to proceed. Had Mati Coffee disclosed this, we would not have taken our Jura to Mati Coffee. Also, Mati Coffee never bothered to open our Jura & clean out the machine of stuck coffee grounds, as is required to be done with an Error 8 message. When picking up our Jura on 8/04/2026, an employee said to me "let me get you the diagnostic sheet showing exactly what the problem is with your Jura," however, this diagnostic sheet (dated 08/03/2026) does NOT show any diagnosis as to what Matti Coffee allegedly found when it allegedly performed a diagnostic inspection of our Jura. This proves that Mati Coffee never performed a Diagnostic inspection of our Jura, yet, it fraudulently charged me $150 Diagnostic fee. After arriving home, I discovered that the inside of the machine still had a significant amount of coffee grinds stuck inside of the machine, so much so that coffee grinds spilled out from the inside of the bottom of the machine onto the counter & there was also coffee beans still stuck in the grinder. This proves that Mati Coffee failed to clean the stuck coffee grinds inside of the machine, which is required to be done for an Error 8 message. To further show Mati Coffee failed to clean out the stuck coffee grounds from inside the machine, the coffee removable bin that catches used grinded coffee beans inside a Jura machine (ie. coffee grinds container) was stuck & jammed inside the Jura machine when I dropped off the machine to Mati Coffee & was still stuck & jammed in the machine when Mati Coffee returned the machine to me which would make it impossible to clean the stuck coffee grinds from inside of the Jura. Mati Coffee took no action in attempt to inspect, diagnose, clean & repair the machine, yet, fraudulently charged me a $150 diagnostic fee. I spoke to the owner of Mati Coffee, Luca, in attempt to amicably resolve this matter, however, Luca was extremely rude & unprofessional, repeatedly interrupted & talked over me, & refused to answer my questions. Do not take your machine to Mati Coffee unless you want to be scammed & ripped off. In reply to the owners response, Mati Coffee's "Diagnostic report" is completely blank - no diagnosis of the machine was ever made.

Sales staff is very knowledgeable and helpful! Have their own delivery personnel, overall a great…read moreexperience!

We purchased a "commercial washer" from this store 1/2/2023. When i arrived at the store I…read morerequested to Mr. Paulsen that I needed a commercial washer. The speed queen had been HIGHLY recommended by an employee. Mr. Paulsen sold me a washer. A basically regular washer as it turns out. There were more than 5 repair calls to this washer within the first year. The repair men were always very nice. 1/2/2023 From the beginning they told me that this washer was a "lemon" and should be replaced. It started with shredding the plastic in the wash tub into little pieces. Mr. Paulsen blamed it on the fact we had picked up the washer and installed it ourselves, (They would not have been able to deliver for several weeks.) He blamed it that the feet were on incorrectly. Which they were on as directed. Then repairman then came a week or two later and replaced the feet with rubber feet. The white plastic liner in the washer tub then started to shred, another repair the plastic ring was then replaced. 8/3/2022 the washer would not finish a cycle and had to be frequently restarted there was also a loud grating noise. More repairs .3/19/2024 Then the "jet engine" noises and intensifies grating sounds began. I called them, to inquire about that and if it was ok to continue to use the machine? I was told they checked with Mr. Paulsen, and it was fine to continue to use the machine, this will not damage the machine will be ok until we can get a repairman out. The repair man could not come for a while. When he did come out for repairs, he told me the machine needed to be taken into the shop to try to repair all these issues 3/22/2024 An additional loud noise was added to the symphony of machine noises. I called Paulsen's left a message and there was never a response. I called again and was informed Mr. Paulsen will send a loaner machine to take our machine into his shop to repair all these perpetuating issues. In the meantime, I was verbally threatened (more than once) that speed queen will inactivate our warranty as we are using it at work. If Mr. Paulsen "turned in these repairs, we would lose our COMPLETE warranty. Intimidation attempts were not appreciated! 3/26/2024 Two servicemen from Paulsen's came to remove our machine for repair and give us a loaner. They were very enlightening! When they arrived, they started the machine for about 90 seconds and stated, "The machine just needs to be replaced due to all these issues." The machine was more than half full of water as now it also did not empty nor spin. One of them opened the front of the machine. These are just some of what they told me the found, the belt was shredding, the transmission was not working, and the pump was failed. They proceed to dump the water from the machine loaded it and took it away to the business repair shop. They did leave a loaner ,used machine also a different less expensive model than ours. Also, with no warranty left on that model. THIS IS NOT GREAT SEFVICE NOR IS IT LEAVING THIS CUSTOMER WITH A SMILE. SPEED QUEEN SHOULD REVOKE THEIR ABLILITY TO SELL THEIR PRODUCTS. ASAP!! Liz