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    Sears Hometown Store

    2.3 (6 reviews)
    Closed 9:30 am - 7:00 pm

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    6 years ago

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    5 years ago

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    8 years ago

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    District M.

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    10 years ago

    Great sales associates here! They made my purchase effortless! I will definitely shop here again!

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    9 years ago

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    12 years ago

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    Abt

    Abt

    4.0
    (3.4k reviews)
    45.1 mi
    $$

    When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

    OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

    Photos
    Abt
    Abt
    Abt

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    The Backyard Barbecue Store

    The Backyard Barbecue Store

    4.7
    (40 reviews)
    52.9 mi
    $$

    We came into The Backyard Barbecue Store to get some rubs that you you cannot find just anywhere,…read morespecifically Meat Church and Porkmafia. The store has a huge selection. What we didn't realize was the absolutely giant variety of charcoal & gas grills and outdoor kitchens the store has. Seems that they have everything related to outdoor cooking. Many of the brands are ultra-premium. We have been cooking on the Big Green Egg exclusively, don't have a need for new gear, but it was really nice to hear about this stuff. Arriving hungry form the northwest suburbs we pleasantly surprised to find out they also SELL barbecue. It was lunchtime so we took a seat at the bar, each having a beer and a sandwich. The pulled pork and the brisket were really good. This is definitely a destination store, trip-worthy from anywhere. We will be back!

    I can't believe that I have to tell people about this place. If you are looking for new grill…read moreequipment, classes on grilling or just some great advice this the only place to go! We have been looking to upgrade our grill for a number of years and have finally done it. I really wanted the a good looking grill area and looked many places to either custom build or have a good looking pre-made cabinet. First the custom build was out of my price range. I wanted to have the gas grill and the egg in the same unit but was not able to find any at all. I found two units that I could push together but they were really ugly. Then I went to the experts, The Backyard Barbecue Store. First they were more knowledge about the grills themselves than anyone else and they have a company that makes units just like I wanted. Bonus, they have multiple finishes for you to choose from. I stopped in a couple of times before making my final decision and they were so knowledgeable it was stunning. They were super patient with me. I am such a novice. They do classes here too. I am planning on taking one on how to use my new Big Green Egg. Mike, has already spent an hour of his time giving me some rudimentary instructions. So generous of him! If you are thinking of entering the world of grilling or replacing some existing equipment you would be foolish to not, at least, stop in here!

    Photos
    Blaze Kamado, $1,800 for just the grill
    Blaze Kamado, $1,800 for just the grill
    Door
    Door
    Big Green Egg

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    Big Green Egg
    Smoke Daddy

    Smoke Daddy

    5.0
    (4 reviews)
    50.9 mi

    After years of dealing with the frustration of a Pit Boss Pro vertical smoker having horrible…read morecontroller issues (not only with Bluetooth and Wi-Fi connectivity and a HORRIFIC app) but temperature swings of 20 to 30° range! The controller would know it was 20 or 30° off of desired temp and do NOTHING about it, even on calm windless days! I was at my wit's end! A quick Google search led me to Smoke Daddy. Their website claimed their PID controllers would do a retrofit and keep temperatures within 5°. I wouldn't believe it! I emailed the company and found out there was a military discount to appreciate that we were a veteran family. A phone call later and a very friendly and knowledgeable agent named Daniel gave us a great deal and answered every question regarding the controller for my Pit Boss retrofit. They only ship two-day FedEx and I had it in no time. As a retired mechanic, installation was easy enough by matching schematics with the retrofit controller and the OEM Pit Boss schematics. If you're not good with electrical, have someone who is help you do this. I followed the instructions on operation and ran some bacon through my smoker and it held temperature wonderfully! Not within 5° but within 2° or less! Unbelievable! Also did a burn-off cleaning that was long overdue and it held temperature at 400° within plus or minus 2° for over an hour. I can't believe how good this controller is and the customer service is also top-notch. I can only imagine their other products and service are just as good. Thank you Smoke Daddy for saving my sanity and bringing smoking meats back into an enjoyable hobby again for me!

    I purchased a shelf that Smoke Daddy said would fit my pellet grill. As it turned out, it didn't. I…read moreemailed them about the issue and they promptly replied with a return label. They sent the correct shelf and a gift for my troubles. They are quick about shipping. It only took 8 days from the initial delivery, return and the receipt of the proper shelf and gift. Dan was my POC and he always replied to my messages quickly. I would rate their customer service as EXCELLENT!!!! The products are of great quality. Buy from Smoke Daddy with confidence. They do take care of their customers. I will not hesitate to look to them for future purchases...Terry

    Photos
    Beautifully smoked maple candied bacon
    Beautifully smoked maple candied bacon
    The smoker with the new PID controller installed. Below it is an aftermarket Bluetooth temp sensor courtesy Amazon.com
    The smoker with the new PID controller installed. Below it is an aftermarket Bluetooth temp sensor courtesy Amazon.com
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    Guler Appliance

    Guler Appliance

    2.8
    (16 reviews)
    26.5 mi
    $$$

    Love supporting local and that's the best part of Guler's. They've been in the area for decades and…read moreknow their stuff. They have a broad selection of appliances and mattresses, everything from value deals to high-end, top-of-the-line items. I needed a new dryer and Mitchell and Scott both were super helpful in helping me find the perfect one for my needs without being pushy at all. Super nice staff that care. They also offer professional installation (and hauling away the old appliance) for $99 which I think is a good deal. Just plan for at least a week out for that. Will definitely be back for other appliance needs!

    Thus far, we have purchased a range hood, dishwasher, and refrigerator. (Refrigerator still on…read moreorder and in transit.) We had to have the hood installed on our own, but the dishwasher was installed by Guler's. The service tech was freaky fast with install, and gone before our window for install closed (9am-12pm and he was done by 10:30am, after arriving around 9:30am). This included haul away of our old dishwasher. I've worked with two sales people, Greg and Mitch. Mitch went above and beyond to get us this fridge and I couldn't be happier (oh wait, yes I can--once I get it lol). We have a 1959 kitchen that we opted to rehab versus reno and as a result are limited to what size fridge we can have. (We did do some tweaks to the cabinets with their recommended handy person, Dan O'berg--highly recommend!) I think what stands out the most about Guler's is knowing they service my purchases. They ONLY service purchase customers. NGL, that's nice and "old school" and I'm here for it! I will never do business anywhere else as it pertains to home appliances. Next up: slide in range. And then, knock on wood, wayyyy down the line, W/D. I think they sell those, but not positive.

    Photos
    Wolf stove. Extractor fan above.
    Wolf stove. Extractor fan above.
    GE Profile dishwasher.
    GE Profile dishwasher.
    Fisher & Paykel refrigerator.

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    Fisher & Paykel refrigerator.
    Paulsen Appliance & Electronics

    Paulsen Appliance & Electronics

    2.8
    (12 reviews)
    3.2 mi

    Sales staff is very knowledgeable and helpful! Have their own delivery personnel, overall a great…read moreexperience!

    We purchased a "commercial washer" from this store 1/2/2023. When i arrived at the store I…read morerequested to Mr. Paulsen that I needed a commercial washer. The speed queen had been HIGHLY recommended by an employee. Mr. Paulsen sold me a washer. A basically regular washer as it turns out. There were more than 5 repair calls to this washer within the first year. The repair men were always very nice. 1/2/2023 From the beginning they told me that this washer was a "lemon" and should be replaced. It started with shredding the plastic in the wash tub into little pieces. Mr. Paulsen blamed it on the fact we had picked up the washer and installed it ourselves, (They would not have been able to deliver for several weeks.) He blamed it that the feet were on incorrectly. Which they were on as directed. Then repairman then came a week or two later and replaced the feet with rubber feet. The white plastic liner in the washer tub then started to shred, another repair the plastic ring was then replaced. 8/3/2022 the washer would not finish a cycle and had to be frequently restarted there was also a loud grating noise. More repairs .3/19/2024 Then the "jet engine" noises and intensifies grating sounds began. I called them, to inquire about that and if it was ok to continue to use the machine? I was told they checked with Mr. Paulsen, and it was fine to continue to use the machine, this will not damage the machine will be ok until we can get a repairman out. The repair man could not come for a while. When he did come out for repairs, he told me the machine needed to be taken into the shop to try to repair all these issues 3/22/2024 An additional loud noise was added to the symphony of machine noises. I called Paulsen's left a message and there was never a response. I called again and was informed Mr. Paulsen will send a loaner machine to take our machine into his shop to repair all these perpetuating issues. In the meantime, I was verbally threatened (more than once) that speed queen will inactivate our warranty as we are using it at work. If Mr. Paulsen "turned in these repairs, we would lose our COMPLETE warranty. Intimidation attempts were not appreciated! 3/26/2024 Two servicemen from Paulsen's came to remove our machine for repair and give us a loaner. They were very enlightening! When they arrived, they started the machine for about 90 seconds and stated, "The machine just needs to be replaced due to all these issues." The machine was more than half full of water as now it also did not empty nor spin. One of them opened the front of the machine. These are just some of what they told me the found, the belt was shredding, the transmission was not working, and the pump was failed. They proceed to dump the water from the machine loaded it and took it away to the business repair shop. They did leave a loaner ,used machine also a different less expensive model than ours. Also, with no warranty left on that model. THIS IS NOT GREAT SEFVICE NOR IS IT LEAVING THIS CUSTOMER WITH A SMILE. SPEED QUEEN SHOULD REVOKE THEIR ABLILITY TO SELL THEIR PRODUCTS. ASAP!! Liz

    Photos
    Hole in fridge door where handle was on the wrong side of the door.
    Hole in fridge door where handle was on the wrong side of the door.
    More dents!

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    More dents!

    Sears Hometown Store - appliances - Updated June 2026

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