First off excellent customer service! My original grill order was back ordered for a few months…read more(which I was ok with), with the distributor always promising it's coming "next week". I waited almost a month after the promised delivery date and when the new shipment finally arrived, Dan the store manager, said my grill wasn't on that shipment. He offered me another grill, which was much better by the way, for the same cost as my original. That's what I call excellent customer service. Shout-out to the whole crew at backyard Barbecue!! You guys are awesome!

We came into The Backyard Barbecue Store to get some rubs that you you cannot find just anywhere,…read morespecifically Meat Church and Porkmafia. The store has a huge selection. What we didn't realize was the absolutely giant variety of charcoal & gas grills and outdoor kitchens the store has. Seems that they have everything related to outdoor cooking. Many of the brands are ultra-premium. We have been cooking on the Big Green Egg exclusively, don't have a need for new gear, but it was really nice to hear about this stuff. Arriving hungry form the northwest suburbs we pleasantly surprised to find out they also SELL barbecue. It was lunchtime so we took a seat at the bar, each having a beer and a sandwich. The pulled pork and the brisket were really good. This is definitely a destination store, trip-worthy from anywhere. We will be back!

Unfortunately I didn't catch the owner's name, but he was incredibly friendly and knowledgeable. I…read morestopped in just to check the place out and now I feel inspired to really learn the right way to smoke and grill meats. I don't need a grill at the moment because mine is pretty good, but Barbecue Supply Company will be where I go to purchase a smoker (hopefully soon). The wall of barbecue sauces and rubs is impressive. This isn't crappy stuff like you find in a grocery store. These are competition winning, mostly regional based rubs and sauces that a normal grocery store doesn't carry. For example, Joe's KC BBQ is the best sauce I've tried to this point in my life and they had multiple bottles of it available. I ended up picking up a couple different bottles from other brands based on his suggestion and I look forward to trying them.

This shop is a gem!…read more It's everything good with small business. Personal service with a selection of high quality products. They carry local items like sauces and a really good selection of products that can only be found here or by searching them out on the Internet. We bought a grill here and it's way better, way nicer than our old grill that's falling apart bought from Home Depot. We also picked up some seasoning spices and sauces. Yum!! We will definitely be repeat customers!!

In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

I can't recommend Bravo Steaming Service enough. I've used them for the past three years to clean…read moremy outdoor grill, and every single time they leave it looking brand new. Their process is incredibly thorough--they completely take the grill apart, deep clean everything, and use steam to get it back to like-new condition. What I appreciate most is how easy they make it on me. They schedule a time, show up exactly when they say they will, and handle everything from start to finish without needing any involvement on my end. It's always a two-person team, they're professional, efficient, and clearly take pride in their work. If you're looking to have your grill, hood, oven, or outdoor kitchen properly deep cleaned, these are the people to call. Highly recommend.

Bravo Steaming Service did an absolutely FANTASTIC job on our grill. I'm thinking it's going to…read moreneed to be a yearly visit from them because they made it look like new! Booking an appointment could not have been easier and they complete the work without you even needing to be home! But trust me, you know they were there be the absolutely amazing job they do - they left my grill spotless! So clean I could eat off it! (heh) Two guys spent the better part of two hours cleaning every nook and cranny. When they were done, they gave me some tips and chatted a bit. Such nice guys! And payment was super easy as well (all digital). I'm recommending them to everyone!

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

DO NOT give business to them! They have crappy service, horrible management and ownership. Years…read moreago I confirmed that they would exchange if I purchased the wrong part, the very next morning they refused to exchange nor return it. They are now whining because the road is under construction, they don't deserve the business. Go find another parts house. Dey near 124th has been an outstanding business to give business too and appreciates their customers.

I showed Mark a picture of part & model number which needed replacement. I purchased it for $124.70…read moreand when trying to install it, realized that he gave me the wrong part. Following day, went to return with box & original packaging in same condition. He stated that it is considered installed because i attempted to connect the motherboard which was for a wrong model to begin with. He didn't even want to replace it for correct part or refund! Waste of multiple trips & now i have to get correct part from somewhere else. Terrible customer service!

We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

I came in here whilst we were on the hunt for some backyard furniture. The man who was here said hi…read moreabout as soon as I walked in and offered his assistance but let me wander at my leisure and without being pushy. They have lots of options, and unlike some stores they sell pieces individually instead of just as a group or set. There were a couple sets from Sunbrella that I liked, and one from another brand that uses that sort of poly wood (but not that brand name) that was really comfortable and felt nice. If only I had unlimited funds! They apparently switch over to Christmas trees in the winter months, for at least a little while, and they well grills and other outdoor equipment here as well. Their website--as of 2025 anyway--is not useful, so just stop by. They have good sales.

So far so good! We walked in about 30 min. before closing, yeah I know not very nice. One guy,…read morethink he was owner, jumped up and offered help and answered a few questions and then was very nice to let us wander around. Few minutes later we saw something we liked and a guy assembling pieces noticed us looking at this set. He immediately stopped what he was doing and answered all our questions and offered some great money saving ideas. When I noticed it was past closing time and offered to come back next day he said not to worry and continued answering questions. Zero pressure and offered a catalog to take with. We were tired of all the big box store crap furniture we have bought over the years and pulled the trigger. We are super excited for the arrival of our pieces and very grateful for the attention and service they provided at purchase. Will report back at arrival.

I personally enjoy this nursery. It is more on the high-end range but the variety is awesome. This…read moreis the only place I can get certain thing in my area without driving all day. Only issue is some employees are clueless on certain common items like coco liners.

Been a customer for years. Prices aren't the cheapest, but the plant quality is great and the…read moreselection is huge. Get there early in the day and shop early in the season. They have great plant experts to talk with.. expert services for garden design. Plus trees, bushes and shrubs!