We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace insert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!) read more

Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his cleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff. read more

had my gas fireplace serviced. Jeff was beyond professional!! would highly recommend this company!

We wouldn't go anywhere but Hearth & Home for our fireplace installation and service. Their staff is always friendly and professional. Jeff was great. read more

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in 2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities. read more

We love our gas fireplace from Hearth & Home. Nate did our annual inspection and he was great, very communicative, friendly, professional and informative. We highly recommend this business. read more

Jeff is amazing! He is so thorough and friendly. literally no stone or log is left unturned when cleaning the fireplace. Thank you Jeff!

Jeff arrived promptly and was very friendly. He got to work right away and was able to fix our gas fireplace and clean it all up as well. I was very happy with the service I received. We've always used Hearth and Home for our fireplace and have been very satisfied. read more

The installation of our fireplace insert was professional and smooth. In addition, they took the time to explain its safe use. Nice job, Mario and Casey. read more

Jeff did an excellent job performing our annual fireplace service. He was on time, neat and answered a few questions we had on our unit. We always request him for this service. read more

In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order to be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!! read more

Hearth & Home - This pilot light no longer goes out at the worst time - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

I purchased a green mountain smoker a few years ago. Awesome smoker. Pellets they sell are fantastic. And the spices and rubs are the highest quality. read more

Personable well versed in equipment and usage- back again for over 5 years.Jeff was even playful with our nosy dog and was on and out efficiently read more

our fireplace is 14 years old and we have had Hearth & Home service every year. they are always prompt with the service call. the technician is friendly read more

Great job in servicing my gas fireplace. I would recommend them. The fireplace I bought from them is going strong after 20 years. Jeff did a good job with the tune-up. read more

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and explained everything well

Great friendly service of our fireplace. All questions were answered patiently and completely and fireplace looks as good as new.

Fast and efficient service! Easy to schedule. Have had our gas fireplace for years and with their maintenance expect it to last years more!

I have been a client of Hearth & Home for over twenty years. It is a wonderful family-owned business. The quality of the merchandise it offers, and its point-of-sale and follow up service, have always been first rate. Hearth & Home is a pleasure to do business with. read more

Great experience all around - from showroom to installation. Great people, everything was explained and made easy. Highly recommended!

The initial assessment of our need for a gas fireplace insert was explained well and installation was well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended. read more

Mike came and removed our oak logs, and cleaned the fire bed. He cleaned all the 8 logs, set a new bed of embers, rearranged the logs and finished cleaning the fire box. He was careful not to mess the area, and when he was done we have a brand new fire box and logs. Wonderful!! Mrs. Beverly F. Niles read more

We absolutely LOVE our fireplace! Our home had an old wood burning fireplace insert and the entire fireplace was an eyesore. We visited the Hearth and Home showroom to pick out the stone, fireplace insert, hearth, and mantel. The staff (we worked with Jim) was helpful and knowledgeable. We never felt like they were trying to upsell or pressure us into a sale. We had our fireplace converted to an efficient gas fireplace and updated the stone. Although it was an expensive project, they offer financing options that made it possible! We couldn't be happier with our fireplace and highly recommend Hearth and Home! read more

Hearth & Home - After! - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

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I am truly happy that they have so much business that they can have an arrogant bitter man standing at the counter, disinterested in saying hello to a potential customer when they walk in. When I asked for help, explaining what we were looking for (demo and rebuild/enlarging our fireplace facing) before asking me a single question began telling me what additional items we need, ie a new firebox. Not once , but 3 times. Now we literally had zero conversation about it and his lack of curiosity was only matched by his immediate need to upsell. For reference, we had our current fireplace inspection not once, but twice, as we just moved to the area. Both said firebox was in good shape. Anyway, really rude welcome to the NW suburbs and won't recommend to anyone willing to listen. Other options out there were respect for the customer exists read more

Highly recommend Hearth & Home! We were working with a separate contractor to remodel our basement, but purchased a gas insert from H&H and hired them for installation as well. Tom was great in the showroom and on the purchasing end; he told us all about our different options, was very knowledgeable, and was quick to call back and get our project on their schedule. On installation day we hit a pretty major hiccup (no fault of H&H) in that we had a blockage in our chimney so the liner could not be inserted. Whereas our contractor basically left us high and dry to figure things out, H&H helped us brainstorm solutions and referred us to an awesome mason to fix the problem. Ryan was great on the installation end. He worked with our mason to get back to our house on specific day to be sure they were able to get the liner in while the chimney was opened up and then again got us on the schedule in a timely fashion to finish the project. In addition to purchasing a fireplace insert, we also ended up purchasing some beautiful stacked stone from them for a separate project. You can see the stone in their showroom along their main counter. Everything went seamlessly with that as well. Very glad we chose to work with Hearth & Home... they made what became a bit of a stressful project with our contractor, less stressful! read more

Hearth & Home - Stone purchased from Hearth & Home... looks awesome! - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

If you are looking for excellent grill equipment or want to spruce up your fireplace then Hearth & Home is the place for you. The shop is located on Northwest Highway just past downtown Mt. Prospect. They have a private parking lot and offer delivery service for all the larger items. Staff is always pretty friendly and definitely knowledgeable. The only draw back is sometimes it takes a while to be helped and they have to write up an invoice for every purchase. The large outlet has everything you can think of when it comes to fire. The selection of both wood and gas powered fireplaces is second to none. If I was ever in the market for one this would be my first place to look. I shop there for their barbecue equipment. They offer a wide selection of Big Green Egg, Solaire and Green Mountain grills. They also have all the accessories and toys to make grilling even more enjoyable. I have stopped there a few times for lump charcoal, but prices are a bit high compared to other similar shops. They also have all sorts of outdoor patio equipment that you won't find at the big box stores. If you want high quality products which are a bit nicer than the mass market stuff - Hearth and Home is your place! read more

Hearth & Home - They have some high-tech fireplace solutions - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

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Our vent-free fireplace was struggling so we asked H&H to come to the city to take a look. Great experience, from emails and messaging with Ryan's team to getting someone to come out and clean the unit and get it up and running again. Fair prices for labor and the technician came out in the promised time window, a must for me personally. Highly recommend if you are having fireplace issues! read more

Recently purchased an electric overhead heater to get more use out of our front porch. Ryan put forth substantial effort to investigate/discuss all the options, etc, as well as dealing with concerns raised by electricians. Over the last 30 years I've owned 3 homes, and have come here each time for bbq grills, patio furniture, ceramic logs, fireplace covers. Each of these items have performed well and outlasted our stays. There is no junk sold here. Good people, high quality products, fair prices, great support. Not surprising they have been in business so long, and that they have survived the onslaught of the big box stores and internet. read more

Very knowledgeable and helpful staff. Even though I had a contractor install my fireplace, they followed up to make sure it was done correctly. They notified me immediately when they noticed my contractor was using the wrong sized pipe. read more

I've had a terrific experience working with Hearth and Home. We had a tricky scenario with a gas fireplace that was left improperly installed by contractors years ago, and H&H were able to troubleshoot the problem, despite not installing the unit themselves. Mary was really helpful in tracking down the origin of the unit, and the technician they sent (Jeff) was friendly, knowledgeable, and competent. Pricing was fair and reasonable. We now have a working fireplace in our living room! read more

Our pilot light went out and Hearth and Home talked us through a fix over the phone. Working perfectly again. Wonderful customer service. We love our gas fireplace. read more

My gas fireplace was not lighting and Hearth & Home was extremely helpful! After a few photos back and fourth they helped me figure out what the problem was and how to fix it. They got back to me Immediately and could not have been nicer! Especially around the holidays when phone calls are rarely returned, I could not have been happier with their service. I definitely would recommend them. Cheryl ORourke read more

Great service. Bernie spent a lot of time with us explaining all the differences in gas logs which was much appreciated. Very knowledgeable staff. read more

We needed two fireplace doors when we moved in to our new house. Mary was super helpful with selection and the installation was seamless. Great store! read more

I wanted to leave this review based on customer service. I sent out a Yelp inquiry for fireplace services for my existing wall fireplace. Hearth and Home was the first to respond, asked for a photograph of the issue and then called me with their thoughts and recommendations ---all while not collecting a dime from me. Pat looked up my address to view the exterior/chimney and spent the time giving me possible resolutions, which not all were services provided by this business. A solid signal this is an HONEST business! If I ever need a new fireplace, I am definitely coming here. read more

We are beyond satisfied with the gas insert we purchased two years ago. The sales staff, and installation crew knew their business, and we couldn't be happier! read more

We bought 3 electric heaters in July. Told us they would arrive in 4 weeks. Didn't arrive for 3 months. Not mad with delay due to covid. Brought heaters home plugged in two of them and they blew our fuses. They never told us this was a possibility. We called to return heaters and they would NOT take a return! We used two of them for 1 minute! They never told us they were non returnable. read more

I am really glad Hearth & Home is local! I had an empty fireplace and though I watched countless DIY video, this place gave me the peace of mind when picking the right size, type, and accessories. The staff was approachable and very knowledgable in helping me with my decision. read more

Been shopping here since 1993. I've purchased 2 fireplaces & 2 full sets of Winston patio furniture as well as many outdoor accessories. Mary and Pat have always been knowledgeable and easy to deal with. I've also sent many of my home remodeling customers there and had nothing but good reviews. All the brands they carry are top notch. I've seen many friends purchase from big box stores only to have their patio furniture break in a few years. You get what you pay for. I definitely recommend Hearth & Home for all your patio & fireplace needs. Two thumbs up. read more

We were searching for a company to install a gas fireplace insert into an existing masonry fireplace. We chose Hearth and Home as they did not require a "special fee" to come out to inspect our fireplace, they had a complete showroom of units that would fit our existing structure and they were able to give us reasonable date for installation. Actually, they were able to install much sooner than anticipated. The installation ran smoothly without any mess or disruption, they gave us explicit instructions for operation and they suggested further care and maintenance. read more