In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order to be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!! read more

Hearth & Home - This pilot light no longer goes out at the worst time - A close-up of a gas stove pilot light igniting, with a textured, dark surface surrounding it. - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

The initial assessment of our need for a gas fireplace insert was explained well and installation was well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended. read more

Mike came and removed our oak logs, and cleaned the fire bed. He cleaned all the 8 logs, set a new bed of embers, rearranged the logs and finished cleaning the fire box. He was careful not to mess the area, and when he was done we have a brand new fire box and logs. Wonderful!! Mrs. Beverly F. Niles read more

I am truly happy that they have so much business that they can have an arrogant bitter man standing at the counter, disinterested in saying hello to a potential customer when they walk in. When I asked for help, explaining what we were looking for (demo and rebuild/enlarging our fireplace facing) before asking me a single question began telling me what additional items we need, ie a new firebox. Not once , but 3 times. Now we literally had zero conversation about it and his lack of curiosity was only matched by his immediate need to upsell. For reference, we had our current fireplace inspection not once, but twice, as we just moved to the area. Both said firebox was in good shape. Anyway, really rude welcome to the NW suburbs and won't recommend to anyone willing to listen. Other options out there were respect for the customer exists read more

We absolutely LOVE our fireplace! Our home had an old wood burning fireplace insert and the entire fireplace was an eyesore. We visited the Hearth and Home showroom to pick out the stone, fireplace insert, hearth, and mantel. The staff (we worked with Jim) was helpful and knowledgeable. We never felt like they were trying to upsell or pressure us into a sale. We had our fireplace converted to an efficient gas fireplace and updated the stone. Although it was an expensive project, they offer financing options that made it possible! We couldn't be happier with our fireplace and highly recommend Hearth and Home! read more

Hearth & Home - After! - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

See all

Highly recommend Hearth & Home! We were working with a separate contractor to remodel our basement, but purchased a gas insert from H&H and hired them for installation as well. Tom was great in the showroom and on the purchasing end; he told us all about our different options, was very knowledgeable, and was quick to call back and get our project on their schedule. On installation day we hit a pretty major hiccup (no fault of H&H) in that we had a blockage in our chimney so the liner could not be inserted. Whereas our contractor basically left us high and dry to figure things out, H&H helped us brainstorm solutions and referred us to an awesome mason to fix the problem. Ryan was great on the installation end. He worked with our mason to get back to our house on specific day to be sure they were able to get the liner in while the chimney was opened up and then again got us on the schedule in a timely fashion to finish the project. In addition to purchasing a fireplace insert, we also ended up purchasing some beautiful stacked stone from them for a separate project. You can see the stone in their showroom along their main counter. Everything went seamlessly with that as well. Very glad we chose to work with Hearth & Home... they made what became a bit of a stressful project with our contractor, less stressful! read more

Hearth & Home - Stone purchased from Hearth & Home... looks awesome! - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

If you are looking for excellent grill equipment or want to spruce up your fireplace then Hearth & Home is the place for you. The shop is located on Northwest Highway just past downtown Mt. Prospect. They have a private parking lot and offer delivery service for all the larger items. Staff is always pretty friendly and definitely knowledgeable. The only draw back is sometimes it takes a while to be helped and they have to write up an invoice for every purchase. The large outlet has everything you can think of when it comes to fire. The selection of both wood and gas powered fireplaces is second to none. If I was ever in the market for one this would be my first place to look. I shop there for their barbecue equipment. They offer a wide selection of Big Green Egg, Solaire and Green Mountain grills. They also have all the accessories and toys to make grilling even more enjoyable. I have stopped there a few times for lump charcoal, but prices are a bit high compared to other similar shops. They also have all sorts of outdoor patio equipment that you won't find at the big box stores. If you want high quality products which are a bit nicer than the mass market stuff - Hearth and Home is your place! read more

Hearth & Home - They have some high-tech fireplace solutions - Outdoor Furniture Stores Near Me - Mount Prospect, Illinois

See all

Our vent-free fireplace was struggling so we asked H&H to come to the city to take a look. Great experience, from emails and messaging with Ryan's team to getting someone to come out and clean the unit and get it up and running again. Fair prices for labor and the technician came out in the promised time window, a must for me personally. Highly recommend if you are having fireplace issues! read more

I've had a terrific experience working with Hearth and Home. We had a tricky scenario with a gas fireplace that was left improperly installed by contractors years ago, and H&H were able to troubleshoot the problem, despite not installing the unit themselves. Mary was really helpful in tracking down the origin of the unit, and the technician they sent (Jeff) was friendly, knowledgeable, and competent. Pricing was fair and reasonable. We now have a working fireplace in our living room! read more

Recently purchased an electric overhead heater to get more use out of our front porch. Ryan put forth substantial effort to investigate/discuss all the options, etc, as well as dealing with concerns raised by electricians. Over the last 30 years I've owned 3 homes, and have come here each time for bbq grills, patio furniture, ceramic logs, fireplace covers. Each of these items have performed well and outlasted our stays. There is no junk sold here. Good people, high quality products, fair prices, great support. Not surprising they have been in business so long, and that they have survived the onslaught of the big box stores and internet. read more

Our pilot light went out and Hearth and Home talked us through a fix over the phone. Working perfectly again. Wonderful customer service. We love our gas fireplace. read more

Very knowledgeable and helpful staff. Even though I had a contractor install my fireplace, they followed up to make sure it was done correctly. They notified me immediately when they noticed my contractor was using the wrong sized pipe. read more

I wanted to leave this review based on customer service. I sent out a Yelp inquiry for fireplace services for my existing wall fireplace. Hearth and Home was the first to respond, asked for a photograph of the issue and then called me with their thoughts and recommendations ---all while not collecting a dime from me. Pat looked up my address to view the exterior/chimney and spent the time giving me possible resolutions, which not all were services provided by this business. A solid signal this is an HONEST business! If I ever need a new fireplace, I am definitely coming here. read more

We are beyond satisfied with the gas insert we purchased two years ago. The sales staff, and installation crew knew their business, and we couldn't be happier! read more

We bought 3 electric heaters in July. Told us they would arrive in 4 weeks. Didn't arrive for 3 months. Not mad with delay due to covid. Brought heaters home plugged in two of them and they blew our fuses. They never told us this was a possibility. We called to return heaters and they would NOT take a return! We used two of them for 1 minute! They never told us they were non returnable. read more

We were searching for a company to install a gas fireplace insert into an existing masonry fireplace. We chose Hearth and Home as they did not require a "special fee" to come out to inspect our fireplace, they had a complete showroom of units that would fit our existing structure and they were able to give us reasonable date for installation. Actually, they were able to install much sooner than anticipated. The installation ran smoothly without any mess or disruption, they gave us explicit instructions for operation and they suggested further care and maintenance. read more

Great service. Bernie spent a lot of time with us explaining all the differences in gas logs which was much appreciated. Very knowledgeable staff. read more

My gas fireplace was not lighting and Hearth & Home was extremely helpful! After a few photos back and fourth they helped me figure out what the problem was and how to fix it. They got back to me Immediately and could not have been nicer! Especially around the holidays when phone calls are rarely returned, I could not have been happier with their service. I definitely would recommend them. Cheryl ORourke read more

I am really glad Hearth & Home is local! I had an empty fireplace and though I watched countless DIY video, this place gave me the peace of mind when picking the right size, type, and accessories. The staff was approachable and very knowledgable in helping me with my decision. read more

We needed two fireplace doors when we moved in to our new house. Mary was super helpful with selection and the installation was seamless. Great store! read more

Been shopping here since 1993. I've purchased 2 fireplaces & 2 full sets of Winston patio furniture as well as many outdoor accessories. Mary and Pat have always been knowledgeable and easy to deal with. I've also sent many of my home remodeling customers there and had nothing but good reviews. All the brands they carry are top notch. I've seen many friends purchase from big box stores only to have their patio furniture break in a few years. You get what you pay for. I definitely recommend Hearth & Home for all your patio & fireplace needs. Two thumbs up. read more

I highly highly recommend them. The listened to what we were looking for in a stove insert, found it, figured out the best way to install it and did an incredible job. The staff came on time, were efficient, safely masked, cleaned up after themselves and we are so very very pleased with the results. If I could give them 10 stars I would! read more

Hearth & Home is great. The gentleman who helped me buy my Green Mountain Grill was very helpful. I will be coming back for pellets and accessories. read more

We recently replaced our big box store patio furniture with a patio set from Hearth & Home. We absolutely love it!! Previously we would replace our patio furniture every 3-5 years because it just didn't hold up very well. This set will last forever and we are confident that we won't need to purchase another set. We went with the Berlin Gardens Comfoback Swivel Rockers, which are extremely comfortable, and a Garden Classic dining height table. We also purchased two rectangle end tables and a canvas umbrella (love the jockey red!!). This furniture is the most durable and comfortable patio furniture that we've ever seen. The employees at Hearth & Home are very friendly and helpful. They took the time to answer any questions we had and made sure everything was to our satisfaction. read more

This is place is great. I purchased a smoker and outdoor rocking chairs. I initially saw these items during the summer when Hearth and Home had a live demonstration on how to operate outdoor smokers. With this customer experience including the demonstration, now my family can relax and rock in comfort while I prepare a delicious meal of smoked goodness. Thanks Hearth and Home! Next up, I'll be calling for a fireplace installation to warm my family during the coming winter months. Overall, hands down better experience than any big box retailer. read more

I can't speak highly enough about Hearth & Home's level of service and quality. The fireplace insert I purchased there looks great, and they were helpful and flexible in installing around a townhome association renovation project. They even caught a small gas leak near my water heater during a visit and proactively fixed it for me. Great people and company! read more

We were refacing a fireplace at a home in Wisconsin and the order got screwed up. We needed to find some hearth stone quickly as the installers were coming at the end of the week. We couldn't find the stones that we needed up there. We called Hearth & Home and they were very helpful on the phone. They worked with the product that we needed and could get the hearth stones scheduled for delivery to their store the next day for us to pick up. When we got there, they had brought in 4 larges stones. We only needed 3, but they wanted us to have a choice since there is some variation in the stones. That was great :) This wasn't a huge purchase - about $250. However, they were very helpful and followed through. We had a very positive experience. read more

Outstanding experience! Today was my first time here and Ed was so knowledgeable and most helpful! The show room is amazing and in less than an hour I purchased exactly what I was looking for! They made all the arrangements for installation. Very impressive. I highly recommend! read more

I have had nothing but bad experiences dealing with the staff in store. Instead of being helpful and showing what you asked for, they are quick to bluntly explain why you don't want it (even when they carry it), immediately redirecting you to something else. KEEP LOOKING!!! read more

Hearth and Home has been my go-to for the last two years for Christmas gifts. I've gotten some great accessories like fireplace tools and hearth rugs for friends and family. I have been very impressed with the variety and quality Hearth and Home has to offer. The staff is always been very friendly and helpful. Highly recommend! read more

This is a first rate company. They sell quality products and do excellent installation work. We have used them to install two sets of gas log fireplace logs (5 years ago and last year-living room and basement). People comment on how realistic they look. We also used them for custom glass fireplace doors for the basement. Perfect instllation and they look great. read more

Purchased a house this past summer. The previous owners never used the basement fireplace, so it didn't have glass doors. Went to Hearth & Home shortly before Christmas (on Small Business Saturday) and got a great deal. They have lots of fireplace doors to choose from in all price ranges. I gave them a 50% deposit on the doors and scheduled a time for someone to come out and measure the fireplace opening. By mid-January the doors had arrived and they sent two guys out to install them. They look beautiful and the price was right. They have some amazing things in their store - from fireplaces to patio furniture - and the staff there is very helpful and friendly. I'll be back. read more

I traveled to Hearth and Home today after finding them online. I wanted to check out options for fireplace accessories - specifically a fireplace screen, tools, and a firewood storage holder. Wow. I had a precious day off (I own a small service/retail business) and decided to head over to see their selection. I got there mid-afternoon and someone was vacuuming away. He never acknowledged that I had walked in the door. Perhaps a part time employee, but could have at least said hello and someone will be with you shortly. There seemed to be two other employees in the store - one woman was helping another customer and never acknowledged my presence while I was looking at the inventory, and another employee was a man behind the counter making phone calls but never said hello or offered assistance even though I walked past him a couple of times. As a small business owner, every person who walks through our door gets greeted even if we are with other customers or on the phone. I literally was there 10 minutes looking at things without one acknowledgement that I was there. Sorry, not getting my business. So disappointed I wasted part of my day off on this trip. read more

I needed information about an older fireplace already existing in my home. I noticed that Hearth and Home had been in business for quite a while and would likely have the expertise I was looking for, so I contacted them. One of the employees (Ryan) was able to help me out exactly with the information I needed and was extremely helpful even through he know I probably would not be making a purchase with them at the time. I will definitely make Hearth and Home the first place I look for fireplace, patio, and BBQ equipment and furniture in the future. read more

Amazing service! Amazing team! Who else but Hearth & Home would come out on the worst snow storm of the year in Chicago to meet an installation commitment date even it it meant working outside in the snow. Our fireplace was useless since we bought our home 7.5 years ago due to a crack in the chimney. We finally decided to bite the bullet and get a gas insert. When visiting the showroom we had a great experience. Within 30 minutes our order was placed, measurement and installation dates were picked and 12 month, 0% financing was completed and approved. Hearth & Home showed on time for the measurement appointment and explained what we needed to expect on day of installation. The night before the install, Chicago was bracing for a nasty snow storm. Schools closed and we were told to work from home. At 8am - as planned - Hearth & Home called and said they'd be there in 45 minutes. We were shocked. They drove over in crazy weather and despite snow coming down proceeded with the installation. 5 hours later they were done and we had a brand new fireplace to keep us warm and cozy for the rest of this cold snowy weekend. HIGHLY RECOMMEND working with this amazing customer service oriented team. read more

I called Hearth & Home to fix a problem with my Kozy Heat furnace. When the technician was working on the unit, he somehow accidentally broke the front glass. (I was standing 5 feet away when it happened). The repairman didn't know how or why the glass broke, but I definitely had nothing to do with it. Regardless, they charged me $250 to replace the glass that they broke. (That's nice customer-service, right? After arguing back and forth on the matter, they eventually reduced the price to $125.) I also needed a valve cover faceplate that they didn't have in stock and had to order from the manufacturer. Unfortunately, the one they mailed to me didn't fit. Instead of just crediting me the $10 for the plate (or having a service technician stop by to get the plate when he happened to be in the area) the office person said I have to mail back the plate at my expense or I can travel an hour round-trip to bring it back to their shop. Keep in mind, I didn't order the wrong plate; they did. While the repairman was nice and professional, the owners/managers don't have a clue about customer service. Will not go back. read more

I love Hearth and Home! I used then 10 years ago for gas inserts for my mason fireplaces and love them. Came back this year looking for a large patio table that seats 8. Found one right on the showroom floor! They made me a deal I could not refuse and even delivered for me same day! !! Great service and great product line. read more

Twice I was there and no one offered any help. On my third visit the woman there offfered assistance. She was helpful and knowledgeable. I do have to agree that you do get "pushed" in directions you may not want to go and I also find their prices pretty high and negotiation is out of the question. Many purchases there can be over $1000. easily and yet the still charge for delivery. I guess this is a case of supply and demand. They seem to have cornered the market as there are few other business like this in the area read more

Decided I wanted a fireplace with a TV mounted above it and started shopping around. Went to Hearth & Home and spoke with Pat (owner) and he answered questions, showed us different options and was very helpful with no pressure whatsoever. Visited other stores and we felt rushed. One place actually said they would call and two 1/2 weeks later they still hadn't called. When they did call, they couldn't understand why we were no longer interested. Went bak to Hearth & Home with even more questions. Pat drew up plans and again was very patient and knowledgeable. Finally pulled the plug and Peter came out and taped our wall with where the fireplace/tv would go and made it so much easier to visualize what was going to take place. Being impatient, I called to see where we were in the installation process (even though I was told it would be at least four/five weeks) and Mary, Ryan were so helpful and said if they had any openings earlier, they would give us a call. Finally, the day came for installation and Oskar and Robert came. Two great guys and their work was flawless. They too answered my many questions and eased any fears I had. Every evening when they left you would never know that I was having work done inside my house as their cleanup was impeccable. After completion of the work, Pat called to see if I had any questions; if I was happy with the end result, etc., etc. He even suggested we come to the shop to learn more about the remote workings etc. Kudos to the whole staff at H&H. They are my number one recommendation. read more

Hearth and Home will be our recommendation for patio furniture for anyone that wants high quality and service. We purchased our patio table, chairs and umbrella 5 years ago. We always say it was one of our best purchases as it is so comfortable, attractive and solid. We constantly get compliments on it. Recently we noticed one of the chairs legs was slightly deformed and some paint was chipped. I emailed a picture with a note to the H and H website and received a response within a half hour. They had our information on file, were able to verify we had a 15 year warranty, and have a new chair base and touch up paint on the way. I could not be more impressed with the service at Hearth and Home. read more