1. Prestige Kitchen & Bath

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Arlington Heights, IL

Prestige Kitchen & Bath

3.6 (19 reviews)
Closed • 11:00 am - 2:00 pm

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Design error

Prestige Kitchen & Bath is a below average shop. Their design, implementation, and quality issues make for inferior results. The contractor is inconsiderate of your concerns and time. Most people are workers as opposed to craftsman. Quality suffers at every level. This is not the shop to deal with if you want to keep your blood pressure down. We kept the same basic layout of our existing kitchen while adding a peninsula, removed 2 of 3 soffits and replaced a pantry with a cabinet unit. In total, 18 'boxes' were installed along with a subway tile backsplash, quartz countertops and a new hood with an outside vent. The existing wood floors were resurfaced. The electric was rewired adding or repositioning several outlets. Existing light fixtures were replaced with recessed LEDs. A new electric panel was installed including 5 new circuits. We worked with a Prestige designer for 9 weeks before signing a contract to get on the cabinet build schedule. It took another 20 weeks for the Eclipse Shiloh cabinets to arrive. Demolition started March 2022. Throughout the project there were 19 different workers doing a total of 250 man-hours of work. 240 hours were completed in the first 8 weeks. The remaining work took another 10 weeks due to defects in work & materials, poor scheduling, and errors in ordering. The project took a year from start to finish. For construction we were assigned Jakub's crew. Jakub is unprofessional, technically weak, inconsiderate and a poor communicator. It was near impossible to get straight answers. Jakub's focus was on keeping all his projects moving without regard for anything else, including quality. We were able to work with the designer longer than other companies before signing a contract. That was main reason for choosing Prestige - we had many of the details already worked out. In the end the design had two significant errors: 1) The designer incorrectly measured one of the walls. Smaller filler panels had to be rushed ordered to make the cabinets fit but now we can't have the pantry and frig doors open at the same time. 2) Jakub only left a 23.5" opening for a 24" dishwasher. Turns out the design was wrong (see pic). One big disappointment is the results don't match the design. On the edges of the kitchen, we wanted the backsplash and upper & lower cabinet sides to all be in line. That's the way it is in the drawings, but the bottom cabinets are off by 3". That is a whopping difference! Measuring after installation, NONE the filler panel widths are the same as in the drawings. The drywall work is horrendous - no seams were feathered so all the dips and valleys they created are very apparent after the cabinets were installed. They created gouges in the wall that were never corrected. The drywall they hung where the old soffits were removed is not 90 degrees to the wall causing the new hood vent cover to not sit flat against the ceiling. Within 1 month ceiling seam cracks showed up where they patched. In their haste, they neglected to patch the large hole. Instead of repairing hole, they mounted a cabinet next to it and said it was OK for me to start painting. After weeks of me prodding, they "fixed" the hole by filling it with Styrofoam pieces and mudding over it. Unbelievable! From day 1, I asked Jakub to keep the existing window wood trim pristine. There was no protection put on the wood and the workers nicked and scuffed the trim. In the middle of their drywall work I had to tape the trim myself to try to limit further damage. Prestige "preps" the walls/ceiling for painting, including primer. It's the homeowner's responsibility for the actual painting. The primer was slopped on the newly installed recessed lights. The wall prep was so bad I had to repaint my satin finish in a 2nd coat of flat paint just to try to hide the irregularities. Prestige uses caulk to hide their poor workmanship. Instead of creating flat walls and ceiling, the gaps they created were filled in with caulk. The caulk between the crown molding and ceiling has already started to separate. Their use of caulk will cause me maintenance issues for years to come. It was obvious Jakub was not going to follow the manufacturer's requirements to use a mounting block for the 35 lb. hood. After failing to get any answers from Jakub, I told the onsite worker I would install a mounting block myself after which he installed one. Also, the hood's operation was never tested. The hood's air flow sensor and air pressure switch were both installed incorrectly which stopped the makeup air vent from opening. I had to test and fix both problems myself. There are many more examples, but space is limited. My advice before choosing a remodeling shop is to be comfortable with all the people you will be dealing with. We shouldn't have ignored the red flags when Jakub first came out to the house before we signed a contract.

a kitchen with a marble countertop
May K.

We remodeled our kitchen with Prestige. I highly recommend them. From redesigning the layout to implementation - this is a one stop shop. Their team of installers, tilers, plumbers and electricians work together like a well-oiled machine. They were very patient with my questions and addressed all my concerns immediately. Who does that? Well, they do and I couldn't be happier! I love my new kitchen. They were quicker than I expected - 14 work days to be exact (they don't work weekends) and great with communication. They replaced parts of my hardwood floors, did beautiful plumbing (thats what the hubby said), added circuit breakers, added outlets and more lighting as well as install new cabinetry. Ron and Jacob were a pleasure to work with. It's refreshing to find a company who cares about customer service and have excellent work ethics. Not just the 2 people mentioned, but everyone who came to do work. They were all fantastic!

Kitchen before.
Monica H.

When we bought our 1920's brick bungalow we loved every part of it...well...except the kitchen. I knew that I wanted to be respectful to the history of the house but with all the modern conveniences. I also knew Jane from Prestige was the right person for the job. I had called around to several places but when I let Jane and spoke to her, I knew pretty quickly I wanted to do business with Prestige with her as the leader. They did such a great job on the kitchen that a year later we hired them to completely renovate our basement. Walls came down, different walls went in and they even put in a full bathroom. I would call them again...I wish I had another room to redo!

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Review Highlights - Prestige Kitchen & Bath

“Ron, thank you for the exceptional service and may I say thanks for the above board service you did for me.”

Mentioned in 7 reviews

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EYE TO EYE INTERIORS - Updated white shaker kitchen with black herringbone backsplash, Naperville, IL

EYE TO EYE INTERIORS

(63 reviews)

Working with Dawn was amazing! I reached out for help selecting a paint color for a tricky room in…read moreour house (the kitchen). During our 2-hour consultation, Dawn not only found a color that perfectly matched our style, counters, and backsplash but also spotted opportunities to refresh the colors in the dining room and entry to bring the whole design together. Her color savvy is fantastic, and she asked great questions and listened carefully to incorporate our preferences and ideas. She left us with paint swatches for all three rooms, and the new colors look incredible. Dawn's color consultation more than exceeded our expectations, but she didn't stop there! She also suggested ways to update the kitchen and dining room lighting to be more functional and coordinated. Her after-visit email summary included links to all of the ideas she had offered, including multiple options for fixtures that were very affordable and perfect for our spaces. We love the new lighting. To top it all off, when we told Dawn about our longer-term goal of renovating our kitchen, she offered fantastic ideas for reconfiguring the space to make it more functional and appealing. She followed up with detailed recommendations in her after-visit email summary and included rough drawings to help us visualize thew space. The 2-hour consultation with Dawn was an incredible value, and we definitely want to work with her on the kitchen renovation project!

"I had an absolutely amazing experience working with Dawn Bach on my apartment layout and design. I…read morereached out to her before moving from Colorado to Illinois, and she took the time to schedule a call and clearly explain her role as an interior decorator and how she could help based on my space and preferences. Dawn provided detailed layout plans along with furniture, bedding, electronics, and artwork recommendations--all of which perfectly matched my style and lifestyle. Her guidance not only made the process easy, but it also saved me over $900. I truly got everything I asked for and more. Thank you, Dawn! I will absolutely recommend you to anyone looking for an interior decorator."

NZ Design & Construction - Sculptural art, natural light and thoughtful furniture placement transform circulation areas into intentional moments within the home.

NZ Design & Construction

(13 reviews)

DePaul, Lincoln Park

Natalia came out to meet with me for a consultation at my home which was very informative and I was…read moreable to see a lot of the work that her and her team have done. She was able to look at my space and give a lot of helpful advice about Reno/design/layout ideas. She explained that they do high-end, modern clean, looking designs, but they also do all other designs as well ( like my traditional looking home). They do big and small projects and continue to work with the homeowner even after the project is done. I would highly recommend!

I've been working with Natalia on designing our new rental. Yes, you heard that right, a rental!…read moreWe'll be here for about three years, but I still wanted our place to feel like home. Natalia has been incredibly helpful in guiding us through big, impactful design decisions that are practical and thoughtful, while also keeping costs reasonable since we don't want to invest too much in a rental property. I also didn't want an interior designer to fully design every detail of the place. I wanted to be involved in choosing pieces myself, but have someone I could trust to advise me on whether things would actually work in our space, and Natalia has been perfect for that. I'll text her with questions about furniture purchases, design ideas, or even quick installation decisions when our maintenance guy is here, and she always responds right away. My husband is also very picky, but he has been genuinely impressed with her advice and with how our place has come together. I know Natalia takes on much larger and more expensive projects than ours, but I have never once felt like we were wasting her time. She has always been responsive, kind, and very professional. I highly recommend Natalia to anyone looking for practical, thoughtful design guidance that respects your time and budget. We'll definitely be working with her again on our next home project whenever we move.

Prestige Kitchen & Bath - contractors - Updated October 2026

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