I tend to write true and real reviews to help the next guy so be warned on length..
As far as contractors go, these guys aren't too bad... I will say that the quality of work appears to be second to none. I was very impressed with how the roof, soffit, facia, and new gutters were installed! While that's all good here's my minor discomforts... Mind you, none are really deal breakers.
I set up to get a quote and they came out. I felt confident that the person who came to appraise my job actually knew what he was talking about and I felt I could trust him, which is important. This was all taken care of in November 2015 so it didn't really matter that it took a week or so to get the final appraisal back. We decided the price seemed fair and went in for a meeting with the owner's son to understand some of the lingo on the contract and sign it. The owner's son mentioned that they would start looking to have us call in and start planning a date to begin work in April 2016 sometime. That was perfect.
Beginning to middle of March 2016 rolls around and I get a call from their scheduling guy pressing the issue that we need to begin the roof asap. I was slightly taken back because I had expected April and wasn't truly ready but, what the heck, lets roll.... So we were all set for March 24th and I was ready. March 24th rolls around and no one. I wondered what happened but I figured I'd get a call. Nope. So Peterson comes out March 25th at about 7:30am and starts banging the living hell out of the roof which scared the literal crap out of me because I came home only a few hours before from work as I work extremely late and into the morning hours. I'm definitely perturbed because I had no idea but I guess it has to be done. Caught a little hiccup with the color of the new "chimney thingy" (luckily I checked) but it was a 45 minute fix. We're all good still. Everyone there seems to know what they're doing so great! They finish in one day and left everything nice and clean.
I call up the scheduling guy and plan for the facia and soffit people to come out. I go in and pick the colors and we talk about how everything will go and that they'll be out to install the soffit and facia within the week. No problems. The next week rolls around with no calls, no nothing so I check in. He tells me that the best gutter guy in the business is on vacation till April 4th and we gotta wait for him because.... he's the best! Ok. Weeks go by and nothing. No calls, no messages, no letters, no Harry Potter owls... nothing. Randomly one morning, April 18th to be precise and again after coming home at like 4am from work, I get a guy banging on my front door. I freak the hell out and can barely tell where I'm at in my own house because I was so deep in sleep from just going to bed that I can barely make it down the stairs. By the time I get downstairs, the person is now banging on the glass sliding doors I have on the back of my house. I had no warning, nor any idea that this would be happening this morning so I was angry. Honestly I was really pissed off... but I was nice to the soffit and facia guy who simply needed power for his tools because I didn't have a line on the outside of my house and I didn't want to fight with him because killing people is still illegal, or so I've read. It takes this man 3 straight days to get my facia and soffit done by himself, which seems crazy, but after all the crazy waiting and scheduling I didn't really mind. Plus he was nice and was probably THE most meticulous guy I've ever seen work. The facia and soffit are nearly perfect and he brought the right colors on the first try!
Next will be the gutters.... The facia and soffit guy tells me probably the next day, Thursday, April 21. Nope, no one there. I get a call from the scheduling guy and he tells me that he's sorry, the supplier was out of stock and not to worry the gutter guys will be at my house on Friday morning to install, the very next day. Ok perfect.
Friday morning comes... no one there. So whatever right. I figure, who cares at this point. Scheduling is not their strong suit. So I'm figuring Monday morning cause what contractor works weekends right? Go to sleep at about 2 or 3am after coming home late from work again on Saturday morning. Boom, doorbell like crazy on Saturday morning early with the birds. What the hell. Again, no call, no text, no hey how are ya... Why is this difficult.? I'm so tired my face hurts.... Gutter guy is randomly outside and needs power... Go figure! So I get dressed and get him the power but it's not enough for his tools with the extension cord distance and he ends up needing to go and get a generator anyways. Why not just bring the damn generator thing in the first place? Whatever.
Overall, the work did get done and everything looks and works great, I just think they need to work on their scheduling and communication a bit more. If you have a month to get your work completed then don't think twice and call them! read more