I contracted Enrique Roofing to replace my roof and renovate the interior of my house including three bathrooms that needed to be re-done in 07/2022. I moved in the house in 11/2022. At the beginning of May (6 months later), a water leak was discovered through the ceiling of the bathroom downstairs which is below one of bathrooms upstairs.
I had a plumber come who said the leak was not plumbing related but said the tiles had holes in them causing the leaks. I had another company from tiling come who then told me that the subfloor was poorly done and needed to be redone to fix the water leaks. He stated that "bathrooms should not need re-tiling 6 months later but should last for at least 10 years."
I called Enrique Roofing on 05/06/23 and he came to the house on 05/08/23 where he made an appointment to come and fix the floors on Monday 05/15/2023. On 5/13/23, he sent a text stating that he could not come but would come on 5/19/23. On 5/19/23, Enrique Roofing did not show up as promised. I called him twice and he did not respond. His staff called later who stated that they were in another town, 2 hours away, doing at another job (a roof), hence the reason they did not show up.
He showed up on Monday 5/19/23. His staff said the tiles broke while they were fixing the floors so they had replaced them and I had to wait until the next day to use the bathrooms. However, the next morning, I swept the floors, and it was like no work had been done. The holes present and grout was disintegrating. The floors have different shades of grout, so I realized they had not been replaced but just regrouted. I asked Enrique Roofing and he sent pictures of them having removing 2 tiles. He said that was the area that was only damaged.
I then had two more floor companies come out and both said the subfloor was bad in both bathrooms. I have lost confidence in Enrique's roofing workmanship and question their business ethics so I am having another reputable company fix their mistakes.
Also, one of the bedrooms ceilings where they re-did the walls cracked and started to do so in the winter so like 2-3 months after we moved in. When he came over to assess the bathrooms, I showed him, and he said the problem was not the roof, but his men had forgotten to put something between the roof and ceiling. So, you pay all this money for them to renovate and so many mistakes of things not done the right way. Their mistakes and oversight were galore, yet they were paid whatever they charged and on time.
The degree of unprofessionalism where they kept rescheduling because of new business opportunities that came their way instead of fixing work they had been paid for but now compromised due to their poor workmanship, and worse still not having the courtesy to honor their commitment but instead just don't show up is jarring to say the least.
I do not recommend this company. read more