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Libertyville, IL

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Idea Design Build

3.3 (6 reviews)
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7 years ago

They helped us with our kitchen and did a great job with design layout and the overall look of the kitchen

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9 years ago

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Steve M.

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7 years ago

They remodeled and extended our kitchen. Great job! They are professional, honest, and hard-working. Would use them again in a heartbeat.

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7 years ago

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7 years ago

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10 years ago

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Menards

Menards

(30 reviews)

Menards is one of our go to stores for a variety of items. As they say "Save Big Money at Menard",…read moreand with the 11% rebate on everything you can find go deals. This one is a massive location stands, it is a two-story mega store featuring a moving escalator walkway. Most Menards are massive, but this one is larger than most and the two story. The escalator is impressive with a cart-locking mechanism, you walk on with your cart onto a flat, step-less ramp, and the cart wheels automatically lock firmly into the tracks. The store has wide aisles to make navigating easy and less congested. The store is clean, brightly lit, and staff were friendly.

Save big money at Menards!…read more Why did nobody tell me about this Menards that has two floors and you take a walkway escalator up to the second floor (or elevator)? How fun is that? Normally I enjoy going to Menards but this was on a new level (!!). I especially enjoyed the trip to the second floor because just below they have a garden pathway of statuary like Versailles and you can get a sense of the scale of this store. Luckily, a helpful employee directed me to the zip ties. I picked up a standing tower fan, some drain cleaner and just marveled at the pet supplies (an aisle for food, an aisle for treats, an aisle for toys), snacks, candy, more. If I fill out the rebate I should have about $20 coming back to me. Of course I'll be back. Please have someone playing the piano for me.

Granite & Marble Gallery - Granite & Marble Gallery

Granite & Marble Gallery

(13 reviews)

$$

We've actually had two jobs done by Granite & Marble Gallery. The first was a small bathroom…read morevanity top in May of 2004. The second was a much larger (6-foot long) vanity with double under mount sinks which was just completed and installed. We were happy enough with the first job to be a repeat customer and were just as happy with the job they just completed. Renata was a big help in picking out granite for our project and we were able to do both jobs with remnants we selected in their warehouse/shop in order to keep the cost down. We found their prices were extremely competitive and we were very satisfied with their installers and the finished product. Both projects were also completed very timely. I would recommend Granite & Marble Gallery to friends or relatives and would use them again if we had another granite project.

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

Idea Design Build - cabinetry - Updated October 2026

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