Total Home Improvement just completed a second project for us. The first was a kitchen remodel and the second was a master bathroom remodel. I selected Total Home Improvement for my second project because of their commitment to high quality work. Garret lead us through the design phase, Keith managed the project day to day and and Abigail assuring materials were ordered and on time. This team works well together and does not take any shortcuts or compromise in any way. All workers are friendly, professional and ensure proper clean up at the end of each day. I highly recommend Total Home Improvement. read more

I do not recommend Total Home Improvement, LLC (Third Lake, IL) for a kitchen renovation. I hired them for my kitchen and my experience was far from satisfactory. I initially agreed to choose THI for my project due to the good reviews online and recommendation from my designer who thought it would be easier to have THI be my contractor since I was already ordering cabinets and tiles from them. My initial consultation with the owner, Aaron Glenn, was great. He seemed to understand the entire scope of the project but ultimately fell short at time of contract signing. There were significant discrepancies, and I felt like I was gaslit on multiple occasions. This company subcontracts almost all of its work which resulted in major inconsistent quality and communication issues. Major delays occurred due to incorrect supply orders and measurements, and the company (Aaron) showed absolutely no willingness to offer apologies, sympathies or compensation for these setbacks. The most concerning aspect was his unprofessional and unethical behavior regarding a final punch list of incomplete tasks and a remaining balance of $2000 of a total $138,000 project. He demanded payment onsite without providing an updated invoice and even threatened to dismantle my kitchen if immediate payment was not made via credit card. He was assured multiple times that payment would be sent after final work was assessed by my designer, just as I have been doing for the $135,000 of work previously completed but he refused to leave my home. I ultimately filed a police report and am still contemplating legal action as he has threatened to put liens on my property. Based on these experiences, I would NOT recommend Total Home Improvement, LLC. If you decide to still pursue this company, make sure you get everything from the owner in writing during your initial consultation. It is critical you have him sign a delay of work contract (clause dealing with delay in performance) and a waiver of lien so he cannot threaten you as he has done with me. If he refuses, that is a red flag, and you should reconsider this company. Good luck on your renovation project and God speed! read more

Clown show. Buyer beware. Has some burn out ex contractor who's own construction company went belly up as his sales rep. The guy lies to me saying they have there own workers and don't hire sub contractors. Well come to find out that indeed they hire almost all subs for the technical work. Also, the guys pricing was way out of line. I understand you need to make a profit but these are difficult times for everyone. Do yourselves a favor and shop, shop around. read more

I called to get an appointment to redo 2 bathrooms and kitchen counter top. After some confusion a guy came out to measure and take pictures. His business card had a different company name than total home improvement. He said he would get back to us with next steps in a week or 2. After 3 weeks I called and was told someone would get back to me right away. It's now been a month and not even a call to say they are too busy. If they can't even get back to you within a month (after 3messages) I can only imagine the responsiveness after you give them a deposit. Just another contractor who got too big now ghosts new clients. We found professionals to do the work!! read more

Exceeded our Expectations! Working with Aaron, Abigail and the rest of the guys at Total Home Improvement was hassle-free. Aaron was extremely patient in the planning phases of our bathroom design. We met with him several times to go over design and material selection and we never felt rushed. Abigail was instrumental in making sure things were moving according to schedule. I can't say enough about Nathan, who is not only talented at laying tile but also took any concerns we had seriously. He communicated everything back to Aaron and Aaron got it taken care of immediately. Not only did the service at THI exceed our expectations, but they made our vision for our bathroom remodel a reality. We will not hesitate to use THI in the future! read more

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Aaron and his crew did a fantastic job on our kitchen remodel. They are detail oriented and skilled craftsmen. My kitchen is a joy to cook in now. The change is dramatic and beautiful. Thank you Aaron and THI for a job well done! read more

Working with THI has been an absolute pleasure. From the initial meeting with Aaron, then walking through our material selections and ultimately the remodeling project itself, everything was handled with careful detail and execution. The team who came to our home was courteous and performed the work to a high level of care as if it were their own home. Having Abigail as a resource in coordinating tasks was wonderful! Our kitchen turned out beautifully! We will definitely be using THI for future projects!! read more

Total Home Improvement - Kitchen remodel by THI Feb 2021 - General Contractors Near Me - Third Lake, Illinois

After interviewing several contractors over the course of a year, we hired THI for our remodeling project. Aaron is very professional and detailed. The construction staff was top notch and a pleasure to work with. They were so pleasant, knowledgeable, and cleaned up after each day. The office staff kept in constant communication. The work they did was excellent. Highly recommend. read more

I will only have Total Home Improvement for remodel projects in my home. They have finished 2 basements for me, remodeled a kitchen, replaced flooring and remodeled a laundry room. The work is always top notch. Aaron pays attention to the smallest detail and the work of his team reflects this. Not only do they do good work, they are good people who are nice to have in my home. Kind, considerate and very clean which is a bonus when you have a remodeling project. 5 stars all the way! read more

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We worked with THI on a new kitchen remodel. Aaron was great in every step of the process. He listened to our needs and gave great suggestions along the way. Today, we have a beautiful kitchen because of THI! We highly recommend this company to anyone seeking any type of home improvement. read more

We had Total Home Improvement refinish an already finished basement, build a custom work room in the unfinished part of the basement, and build a custom storage area in our unfinished attic. Everything they did was fantastic. THI is run and staffed by courteous, highly competent and communicative people. If you want to get what you pay for from people who clearly take pride in doing their job well, contract with THI. The quality of the work they did was excellent - better in several cases than we were expecting. The on-site staff were super courteous, obviously loved what they do and care a lot about doing it right. Total Home quotes prices up front and strives to stick to that plan. Our project had some cost changes, but none were really surprises, because we were advised up front of places that things could get more (or less) complicated, and when that did happen, THI always talked with us about how to proceed before making any changes to plan. You have to sign off on contract cost changes. Overall, we love everything they did. We have future remodeling work planned and will absolutely contract with THI for it. read more

I had them completely gut and redo my bathroom as I had a hole rotted in the floor. They fixed everything and did a great job. Very professional and respectful of my time and home. Had a few people working on the job but Butch who did most of my work was great. There were no cutting of corners and all products used are high quality and meant to last. I do not hesitate to recommend them read more

Total Home Improvement - Completed Bathroom - General Contractors Near Me - Third Lake, Illinois

Total Home Improvements recently completed a project in my new home. We hired them for interior painting, installing recessed lighting in our high ceilings, creating living room built ins and installing a stacked stone two story fireplace. Aaron and his team were a breeze to work with and everything turned out beautifully. They were fast, efficient and thorough. Any time I had a question or concern, it was quickly addressed and solved. Every person that stepped foot in our home was kind and courteous, it never felt awkward sitting down for lunch while people worked right by me. The pricing and quality of work is top notch. I will certainly be using (and recommending) Total Home Improvements for all future projects to come. read more

Total Home Improvement is really what you dream for in a contractor - they are responsive, helpful, skilled, timely, neat. THI & Aaron have done an entire interior paint job, exterior painting, remodeled two of our bathrooms and remodeled our kitchen. Each job better than the last. Aaron worries about every detail and his crew members are great workers. They price jobs fairly. You can't believe the number of compliments we have had - they basically made our run-down, ugly kitchen into a showroom. Phenomenal work. Can't recommend enough! read more

Can't speak more highly of Aaron and his crew at THI! He has done several jobs both big and small for us and always offers a fair price and reliable work. From finishing our basement to replacing ceiling light boxes, Aaron can do it all. His wife, Eva is a dream to work with and both make sure the job is done right and that we are 100% satisfied. read more

Aaron and his crew were phenomenal in all aspects of our new home remodeling. THI did a beautiful and speedy job with our custom fireplace, powder room remodel, trim work, hardware, and other misc. handy-man repairs. Our place went from old and outdated to modern and fresh. In the end we were very satisfied customers. I would highly recommend using Aaron and THI for any home needs. read more

Aaron is a true professional who makes sure the job is done right. I've used Aaron and his team several times and it was a home run each time!! read more

We hired Total Home Improvement to install new flooring in two of our company restrooms. They were punctual, polite, professional and did an outstanding job installing our flooring. Customers come into our office and comment on how nice our newly-remodeled restrooms look. Thanks to Aaron and his crew for a job well done. It is not easy to find an affordable contractor who does such high-quality work. We will definitely be utilizing their services in the future, and we will recommend them to anyone needing remodeling work done. read more

We can't say enough great things about working with Total Home Improvement. From the start, we experienced outstanding consideration, communication, and input from Aaron and Heath. THI was able to work with us,within our budget, and create top-quality work on a very timely basis. THI showed 'above and beyond' client service in addition to craftsmanship and utmost professionalism. We strongly recommend them and look forward to working with THI again for our next project. read more

We are very happy with the job that was done by THI. We had our kitchen remodeled and it looks great. Aaron was great at communicating with us and addressing any questions that we had. He made sure that the job was done right. Abigail was always friendly on the phone and very accommodating with scheduling. We would recommend THI. read more

Aaron is wonderful to work with. He's so efficient and can handle anything you throw at him! Everything he does is also top notch and fair prices. I recommend 100%. read more

Well planned, great execution and on budget! We had a fairly large project to be done with a few unique elements that needed special attention to detail. We spent considerable time with Aaron on the up front planning and he assured us that would help us avoid surprises and budget over runs as the project progressed, he was correct. The attention to detail up front, took a little more time than anticipated, but it kept the project flowing smoothly without wasted time or budget surprises. Aaron provided welcomed guidance on material selection with attention toward cost management. Abigail, served as the communication hub between us, Aaron and the workers. She always kept us up to date and a pleasure to work with. All of the THI employees were professional throughout the month's long project. They arrived on time, did quality work, were courteous and always cleaned up the jobsite upon leaving for the day. Any work that was contracted out, was well coordinated, efficiently executed and completed in a timely and professional manner. With so many moving parts, it's amazing that we had no issues of any consequence. Any issues that arose were handled quickly to our satisfaction and despite the fact that we had a number of additions and subtractions along the way, everything went smoothly and within the budget that we established at the start. We would highly recommend Total Home Improvement and if we have any additional work, they'll be the first we'll call. read more

Great group of professional young men!! They remodeled my whole kitchen and laid new wood floor throughout my main living area. Each team of professionals were very pleasant and knowledgeable with every aspect of the remodel. My kitchen was done earlier than expected and we just LOVE it!!! Thanks Total Home Improvement!!!! We will use you again. read more