Poor customer service and poor quality carpet. Would not recommend them. Carpet has not held up…read morevery well.

I went here in look of new flooring and it had the nicest service I've ever seen I saw great…read moreproduct and when I forgot my face covering they provided a free one to me they let me take home as many samples of planks free and calculated price they install and have a simple form and you can take as many samples as you please but they do not accept returns and I loved it

Wonderful carpet experience! The entire team was professional, knowledgable and friendly. Good…read moreprices compared to local big box stores. Highly recommend.

Great service and installation. They completed on time and cleaned up beautifully. Would…read moredefinitely use them again.

I highly recommend this flooring company for all your flooring needs…read more They were recommend by State Farm. The flooring in a condo was damaged and needed replacing. John, owner/manager sent me samples and within a week the installer Bill removed the old vinyl floors and put in the new floors in less than three days. The new floors are beautiful, Bill even installed it in the closets. Very happy with the service and final product.

Great experience! New floors in kitchen and living room. Affordable and the installers were super…read morefast and clean. Can't wait to get the bedrooms done!

Great people and installation was great. Carpet selection was nice. They also refinished some…read morehardwood floors that turned out like new. Would use again

I got my carpet installed by this company only 3 years ago…read moreand since it was installed poorly It started to buckle. Now it's going to cost over $600 to repair their poor poor job. Don't EVER use carpets in the park!!!!!

Nothing but positives to say dealing with Carpet Outlet…read more Our installation quickly followed the carpet arrival from the factory. The carpet looks awesome. The pattern and color are perfect our Family Room. We appreciated your suggestions and samples. Installation was detail oriented. The patterns match perfectly and length/width seams are indistinguishable. It's a pleasure recommending your store, staff and installers.

Jim was great to work with in the store, he was patient with us, and let us take our time,…read moreunbothered, while reviewing the selections. The installers and their lack of professionalism, however, are the reason for the lower score. They refused shoe covers and walked with their shoes through the house, then tracked dust and carpet pieces throughout. They left water bottles, damage to the baseboards and walls. It felt like they were more in a rush to get done than to get the job done correctly. After discussing this with Jim, he wasn't phased by the issues and said we should have expected a little cleanup despite being told the installers would clean up after themselves. They were instructed to leave the old carpet for us to throw out, but they didn't bother to bag it up for trash. We paid $1500 for two rooms and I still had to do a lot myself. We wanted to support a local business but the whole effort was pretty average.

2024 kicked off with a basement floor..never fun! We ripped out our carpet, among other things…read morefrom the damage, and decided to do vinyl floors. A friend who just redid her basement bought her vinyl floors from Carpet Central & Hardwood Flooring so I went there to check out all the options. I brought home a bunch of samples that looked good and facetimed with my decorator (who recently moved to Dallas) to find the best one. They all appeared a bit grey so I returned and brought home so more samples. This time I got it right and had Mike price it out for me. My contractor thought the price was very fair so we decided to move forward. When I checked out the samples I thought in stock meant in Illinois, but it was in the warehouse in Georgia. It took about a week to get to us, which was pretty fast, but I was hoping to start a week earlier. My kids are going a little stir crazy without a basement in the winter! As Mike promised it came in exactly a week after ordering and he worked with my contractor to pick it all up the next day. I did get an invoice that day even though I had paid for the floors a week earlier, but Mike apologized for the mix up. The floors are currently being installed and I look forward to seeing the finished product!

We really liked the service. Mike was great and gave us good advice. Price was right and timing…read moreexcellent. We later received in the mail a letter opener with their company name on it. Great marketing! Highly recommend

Outstanding service! These are the nicest people you will EVER work with!…read more If you're looking for new flooring THIS IS THE PLACE. We got quotes from a few other local places and Hometown had the best price with amazing selection of product. We had our entire second floor carpeted and it turned out AMAZING (see photos) It's a family business so you're working on a personal level. Any question we had- was answered promptly and with kindness. You're not going to find nicer people to work with than at Hometown Flooring!

I contacted several flooring companies on yelp to give me some estimates on carpeting or hardwood…read moreflooring. Hometown Flooring Designs was one of three businesses that I decided to get quotes. Gary came out to give me the estimate and measured everything with an actual measuring tape. I originally spoke to his wife, Jennifer, who was so personable and friendly. She usually is at the store and I have to say the store is clean, organized, and was decorated for the holidays and it always smells amazing! Jennifer has quite the bubbly personality and is extremely helpful. In the afternoon I chose Hometown Flooring for several reasons one because Jennifer was patient and asked me so many questions and also let me take samples home to get a good idea of what I needed to have done. Especially after I had painting done. I believe in supporting small business, and I really liked the personalized attention that I received from both Jennifer and Gary. After receiving other estimates, I truly believe that I was getting a better value and a better quality of carpet than the other carpet companies that provided estimates. When I decided to move forward with Hometown Flooring, Jennifer was great and keeping me in the loop on when the carpeting would be delivered and when delivery dates would be of a call. Also, Gary called me before my installation just to answer any questions. Gary arrived promptly at 7 am the day of the carpet installation. He had two other men with him that were helping with the install. First of all, I like the carpet and the design of the carpet. I felt that I was making great decisions with the personal attention and patience with my many questions! On top of that the installation was unbelievable! I work from home, and I never heard anything from them while they were doing the job. They were so quiet, professional and respectful of my home. They were extremely clean when they took out the old carpeting and when they installed the new carpet. They did an amazing job and I couldn't be happier with my carpet and with Hometown Flooring! Highly recommend.

Carpet looks great. Jose and Chendi did a great job, very personable, flexible when we needed to…read moreget in or out, easy to work with. They worked hard to finish in 2 days and it really makes a difference with the new carpeting throughout the house. Definitely recommend.

I have used Floor Decor Carpet One multiple times and I have had an excellent experience with them…read moreeach time. Every time I visited the showroom, I was treated promptly and courteously. All sales representatives were very knowledgeable about their products and very helpful in answering my questions. They installed carpet in my family room years ago which is holding up excellently. Just this past spring they installed carpeting throughout the entire second floor bedroom areas. My wife and I admire the job they did and the quality of the carpeting. I would have no qualms whatsoever recommending Floor Decor Carpet One to any of my friends or family. Paul Hoetzer