Jim was great to work with in the store, he was patient with us, and let us take our time, unbothered, while reviewing the selections. The installers and their lack of professionalism, however, are the reason for the lower score. They refused shoe covers and walked with their shoes through the house, then tracked dust and carpet pieces throughout. They left water bottles, damage to the baseboards and walls. It felt like they were more in a rush to get done than to get the job done correctly. After discussing this with Jim, he wasn't phased by the issues and said we should have expected a little cleanup despite being told the installers would clean up after themselves. They were instructed to leave the old carpet for us to throw out, but they didn't bother to bag it up for trash. We paid $1500 for two rooms and I still had to do a lot myself. We wanted to support a local business but the whole effort was pretty average. read more

First time customer bought carpet for out stairs. Very happy with sales staff in the store, as well as the installation. Everyone was very nice, and communicated with us very well. Will use again. read more

Carpet Outlet - Carpeting Near Me - Palatine, Illinois

We highly recommend Carpet Outlet. Bill guided us to the right carpet for our needs - finished basement, family room and guest room - after we lost our carpet to water issues earlier this year. Bill was careful to guide us to the best carpet choice - not too cheap, but also, not too expensive. The carpet we chose is outstanding, could not be happier with it. Additionally, the installation crew was excellent - on time, professional, did not damage to walls, and put the carpet down tight. If you need carpet - strongly consider checking out the Carpet Outlet. read more

Excellent service! I received a great price on a good quality, name brand carpet. The staff was very knowledgeable and helped me choose from a vast selection of options in the store. The installers were very professional, did an excellent job with installation, and cleaned up after they were finished. Shop with confidence at this store. read more

Carpet Outlet is the best! I have purchased carpet at two homes from them more than once going back at least 30 yrs. My most recent experience involved a complicated repair after a water incident. Bill came out, assessed the damage and recommended one of there installers to do the job. John relaid the damaged carpet to save me from having to replace the whole room. Now on a fixed income, the care they took was totally appreciated. read more

I was recently doing some remodeling to my basement & was in the market for some new plush & very soft carpet. I don't really have any experience carpet shopping & I didn't really know where to go. The first places that popped into my mind were the carpet stores with the catchy jingles that I would see on television but when I called them I quickly realized that they were an over priced big business trying to look like a great price small business. After hours of trying to find a carpet store I pulled out my trusted Yelp app & found this carpet store. This store is located in Palatine, Illinois on Dundee, Rd. It is in a small shopping plaza next to Sushi Para & across the street from Delta Sonic Car Wash. The location is very convenient. I walked in & was greeted by a worker named Jim. He was very friendly & professional & helped answer all of my questions. He showed me a few different options & gave me a fair price. The store was fairly large & they had a lot of samples on display. The do sell & also install carpet. The employee told me that it usually takes about four business days to get the carpet in stock & then install. Overall the location was convenient, the staff was friendly & the prices were fair. I would definitely come here again if I was looking for some carpet. read more

I had great service from start to finish. Bill was amazing. I walked in and said we were selling. He said gray or beige?. He pulled out a beautiful inexpensive carpet for me to take as a sample. He bent over backwards to come over and measure and order for me. The installers were polite and did a great job. Would highly recommend them read more

Great service, unbeatable prices! Bill knew his stuff and was very accommodating. Would highly recommend.

We were given this wonderful recommendation by a friend. From start to finish Jim and his team were knowledgeable, patient and responsive. We were always shown products within our price point and never were pressured to go above that. The installation team was amazing. They worked for 9 hours to carpet our home. We could not be happier with the outcome. read more

I had a great experience with the team - got the carpet I needed at the price I wanted! Bill was really helpful!

This business is a hidden treasure! After purchasing and returning two area rugs online and scouring every business within a 50 mile radius (not joking!) I thought I would never find an area rug! Well one day on the way home from work I thought I would stop into Carpet Outlet and see how much it would cost to get a custom one built. Best decision ever! Bill took the time to provide me with numerous options, gave me the pros/cons of my choices, gave me samples to take home and delivered my final option to my house myself. And the price? It was a quarter of what I spent online and saw in the stores. I could kick myself for wasting so much time and money. I couldn't be happier with my area rug and the level of customer service - sheesh it just doesn't exist anywhere near the level you will experience here! You will not be disappointed! read more

We stopped in looking for an area carpet for our living room. Unfortunately they don't carry those here but the salesman Bill was so awesome about helping us go in the right direction. He wasn't pushy about trying to get a sale on his products, he really was just trying to help us get a good deal on a nice carpet. Bill was awesome, next time I need carpeting done, I will definitely be coming here and talking with Bill. Thank you Bill! read more

The carpet was not properly installed and the management was not motivated in resolving the issue. Will shop somewhere else next time.

We were about to get our carpet through a big box store and my husband suggested visiting this local business. What a difference! The customer service was 100 times better. Bill is extremely knowledgeable, was a tremendous help in choosing the right carpet for us, price was competitive and he was even able to get it installed faster. No brainer people!!! read more