If I could have selected no stars I would have.
Terrible. Do not use. Two years ago we had them install Stainmaster carpet in our family. Not a big room. 14 x 14. Carpet, pad and install was about $1,400. Not cheap for a room this size. But the carpet we picked with the help of the owner Mark Dugan was supposed to be great for wear and tear. Great for having dogs too, since we have two German Shepherds. Stainmaster's warranty was supposed to be good too. If you get is professionally cleaned every 18 months. After about the first 12 months we noticed some wear which we thought would come out after the cleaning in 6 months. On the 18th month we did what we were supposed to and had it professional cleaned. The cleaners said they never saw carpet wear like this in such a short time. Actually the carpet we ripped out was over 20 years old and looked better than the new. So we contacted Unique Carpet to let them know we were unhappy. We went to the store with pictures and Tom, an installer was filling in for Mark the owner. He said he would let Mark know about our concerns and also wanted to come out to see the parapet in person. Mark was out of town for several months and we went back and forth with Tom about what to do. Their Stainmaster Sales Rep was unresponsive to them. Mark Dugan finally said we had to contact Stainmaster directly to get a response. The ball was know in our lap. Unique Carpet pretty much wanted nothing to do with us. So we proceeded to deal with Stainmaster who were rude, an very unprofessional. Again after several months Stainmaster said they needed to send an outside "inspector" to write a report. This guy was no outsider, he works an an independent contractor for Stainmaster. He came out took a whole bunch of pics, examined the fibers, which he was able to pull out and he said "Oh this isn't good". He went on his way and a month later we got a report from Stainmaster that their "inspector" found nothing wrong with the carpet. So we were SOL. There was never any communication back from Unique Carpet, Mark Dugan basically cowered in the corner when it came to our complaint. This store is terrible, customer service is non-existent and Stainmaster is terrible carpet with just as bad customer service. Stay away from Unique Carpet! Stay away from Stainmaster! read more