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Howell's Flooring and More

3.8 (10 reviews)
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Services - Howell's Flooring and More

Carpet cleaning

Damage restoration

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6 months ago

Great experience from start to finish. Friendly, knowledgeable and did a great job. Would use again.

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2 years ago

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5 years ago

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14 years ago

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Nu-Gen Cleaning & Restoration - An unfortunate circumstance led to fully covered loss and a renovated basement. Hardest part now is choosing what color carpet you want.

Nu-Gen Cleaning & Restoration

(18 reviews)

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

Horrible! If I could give less than one star, I would. We called Nugen for a pipe burst…read more12/24/2022. Yes! 2022! And we are still dealing with the damage they caused and trying to get a resolution for their completely inflated, unnecessary charges and unnecessary demolition. The renovation is still not complete due to all the out of pocket expenses we have incurred to put our home back together. We have had 2 other restoration companies as well as 5 adjusters verify that what they did in our home was completely unnecessary to midigate my pipe burst. Nugen assured us they would work with the insurance company to get all damages and reconstruction covered. They did absolutely nothing but make the situation worse with the insurance company with their arrogance and refusal to speak with them. We are left with a lean on our home after 90 days and out of pocket expenses of over $10,000. As if dealing with a broken pipe is not enough, Nugen will just make a very stressful and horrible situation worse. I have found that we are not the only one they have done this to. PLEASE! Dont let them into your home! I would not want anyone else to have to go through what we have and still are going through with Nugen, a year later!

Quality Assurance Restoration

Quality Assurance Restoration

(61 reviews)

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Restoration 1 of Cary

Restoration 1 of Cary

(11 reviews)

Brendan and his Team, Austin and Conner, were fabulous to work with! Very Professional, friendly…read moreand Fast. Thank you!!

On February 14, my elderly father's apartment suffered a severe pipe break that resulted in…read moresignificant flooding throughout the entire unit. We contacted Restoration 1 of Cary, and within minutes, their team was on-site and fully engaged in managing the situation. Their rapid response, professionalism, and thoroughness were nothing short of remarkable. The crew carefully and respectfully moved every item--large and small--from my father's apartment. Each piece was photographed, cataloged, and relocated across the hall to a vacant unit. What impressed us most was their attention to detail: when the move was complete, they had organized the new apartment so seamlessly that it felt as though he had always lived there. Following the relocation, the team immediately began assessing and addressing the damage in the original unit. All of this was completed within hours, with clear communication, efficiency, and genuine care. Every member of the Restoration 1 crew was kind, helpful, and extraordinarily compassionate during a time of great stress for our family. Their commitment to excellence and customer service exceeded our expectations in every way. Restoration 1 of Cary turned a very difficult situation into a manageable experience, and I would not hesitate to recommend them to anyone in need of restoration services. Their service is, quite simply, exceptional.

Howell's Flooring and More - carpet_cleaning - Updated May 2026

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