Frank, the owner, actually does his own servicing. He does beautiful work at a competative price…read more Frank completed a job at the McHenry Moose Lodge. He accepted the job and performed on a SUNDAY ! The lodge is very busy and the carpeting is very old, so finding a carpet cleaner to take on the job was not easy. It is mandatory to have the best appearances for rental of the lodge for weddings, parties, and events.The only way to go, was to hire a reasonably priced professional. Frank accepted the job and exceeded everyone's expectations. Anyone who showed up at the lodge noticed the difference in the carpets, and were amazed with the results.

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

"I am extremely satisfied with the mold remediation team's work on routing my bathroom exhaust line…read morethrough the attic to the outside. They were highly professional, efficient, and paid great attention to detail throughout the entire installation process. The job was done cleanly and completed on time. A major reason I chose them was their impressive 25-year warranty, which gives me great peace of mind for the long term. I truly hope they will maintain their excellent service and honor this commitment in the future. Highly recommended!"

DO NOT HIRE this CONMAN. I wish I did my due diligence before hiring him. There were many red flags…read morethat I ignored because he did a small job for my son with no issues and I went with him. He never finished the asbestos encapsulation and stopped responding to calls and texts. Tons of excuses. The further I looked him to him the worse it got. STAY AWAY. Filing a report with the Illinois states attorney to get his license revoked. If that is even valid

I give a five star rating, because of the professionalism,…read morethe politeness, and the patience to deal with clients that are in a 911 Panic attitude mood after a tragedy water main brake upstarts in our historic 1890 beautiful home, So thanks again Eric Nielsen and your crew

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

We had a great experience with these guys…read more They were professional, neat, communicated so well to let us know when they were coming (and on time). They disconnected and reconnected our washer and dryer once everything was dried out. They came everyday to check the moisture until it was totally dry. They asked if we wanted to keep the plastic tent barrier up til the dry walling was done. They were honestly with us in detail thru the whole process. Josh, Austin, Frank, Josh, Henroy and Rich were honestly amazing. Def recommend these guys!!!!

We suffered from the Fox River flood in April. Restoration 1 came out gave us a quote of 10k -40k…read more They gutted our house even more than they should have. Found small parts of asbestos. Had us waiting weeks for a (special) team to take care of the 2-3 small spots just for them to take basically 10 min to finish which cost 9k without us knowing. They found rot in the wood behind a cabinet a didn't think to look up a see that the rot was coming from a bathtub leak. Instead they assumed it was flood damaged and ripped up our entire kitchen and main level for NO REASON. Ending payout was close to 45k. Now because of them we don't have enough coverage to finish rebuilding our house. In my opinion no way they did 45k amount of work. I wouldn't trust them at all. They so left me with a 1000 dollar comed bill. I think their quotes are BS and no matter what the estimate is they will charge the max. Another scam company trying to make easy money off insurance companies. I don't they are honest. Also the (absestos) team weren't wearing any gear and respirator mask. I'm starting to think there wasn't any at all. Just another reason to max out that quote

I solicited an estimate for mold inspection and remediation at 7:30am and roughly fifteen minutes…read morelater Mark reached out to let me know he'd be calling. Then he and Willie were at my house before noon. They displayed excellent communication and integrity, taking the time to educate me about my options and what the state of the basement was. They confirmed with their moisture sensor what we already suspected - that the carpet had dried out already, but was continuing to harbor mold, so we needed to finish ripping it out, which we had started ourselves. They recommended a cleaning product, and since we were already doing the work ourselves, waived the inspection fee and went on to their next customer. I wouldn't hesitate to call them back if we have any remediation needs in the future.

We had some mold growing around a basement window and hired PuroClean of Lake Forest to take care…read moreof it. They did a great job! Everyone was friendly and knowledgeable. They responded very quickly to every communication we had with them. We're very happy with the experience and would highly recommend them.

Sent message through Yelp over the weekend - at 11a Monday morning, our service rep was there -…read moreanother awesome job - thank you so much for your prompt service!

Denali was right on time and did a great Job. My carpets look great. I would definitely use them…read moreagain!

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Exceptional customer service and the only person who returned my call and gave me actionable…read moreadvice. I had a fantastic experience speaking with the owner of Rapid Response Restoration and I did not even end up being a customer. I had some mold popping up on items of clothing and the owner himself took my call. He gave me great tips and set my mind at ease. Just from this interaction I'll recommend them to anyone.

One of the best service providers experiences I've had. Beginning with calling to schedule an…read moreappointment to calling us to confirm arrival time, communications were excellent and professional. The crew showed up right on time and, like a military operation, laid down protective floor mats, wall corner protectors, and placed spacers under furniture feet. Very thorough and deep cleaning of three bedrooms and stairwell. Came with special floor fans to help with drying. Cleanup was spotless. Best carpet cleaning service we have experienced.

I have used Carpet Wiser several times. They always do a wonderful job. The crews are prompt,…read moreprofessional and passionate about their work. The go above and beyond to give the customer a great experience. I would highly recommend them.