I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures to look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call. read more

Refused to come out and inspect the property asked me what was wrong over text messages then gave me a price range of 8k to 12k with no itemized estimate. When I asked for a copy of their business card he sent me to this link. Definitely unprofessional and not trustworthy. How do you give a price over text without even seeing the projects. read more

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet overflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all. read more

Rapid Response Restoration - Repair finished - Damage Restoration Near Me - Chicago, Illinois

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Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning), efficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything. read more

Rapid Response fixed water damage in my basement wall, and also removed the basement carpeting and replaced it with vinyl flooring. The end result was excellent. Vance was particularly helpful and generous in offering extra insights and tips. However, the paint job they did on the treads of my basement stairs was cheap; one accidental nick with a shoe heel as I descended the staircase was enough to chip the paint off (I guess they only did one coat), and when I taped the treads to paint the walls, the painters tape took a lot of paint off the treads when removed. That was disappointing and will require more work on my end, so I can't say it was 5 stars and perfect. But overall, this job was superb, and I am highly satisfied. The basement looks awesome, and I can rest easy knowing that my basement is dry. read more

Rapid Response Restoration - Awesome new basement floor. Looks great. - Damage Restoration Near Me - Chicago, Illinois

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I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I experienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man. read more

Their response was timely, good work and genuinely liked them as people. Would recommend!

Super friendly hardworking team who got the job done for a reasonable price. Thank you!!

After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture and belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation! read more

This company is awesome! Our basement flooded and Vance and his team did an outstanding job cleaning it up and clearing it out. Their communication is outstanding! They offered us a low quote, and still honored that low quote even though they ended up doing extra drying work for us. There is not a better company in Chicago for this kind of stressful event! read more

RRR was fantastic to work with. Their responsiveness, quality work, consistent communication, and pricing were all above and beyond. They resolved a stressful situation thoroughly and with clear experience handling similar. read more

I called re basement mold remediation. Nick Feurerstein came out, made an assessment, and work started the following day. The walls were removed, everything was pressure washed, the basement was treated and dried. More importantly, I didn't feel swindled! I did a little research re pricing in the area so I was happy they didn't inflate their price, and upsell their services. Their quote was not suspiciously low or too high. Moreover, Nick and his crew were an absolute pleasure to work with. Not only was everyone likable, but they were also genuine, sincere, honest, and knowledgeable. 100% recommend. read more

I didn't book mold remediation services, but if I need to then I'll definitely book them with Rapid Response Restoration. I spoke with Daryl on the phone, asking questions about their services and explaining my situation. Daryl was professional, helpful, patient, informative, and transparent throughout the conversation. He even provided suggestions on next steps I could take, helping me make informed decisions. Dealing with mold has been a very difficult time, and speaking to someone who wants to help was really reassuring. read more

From the first call with Daryl, I knew this was the right fit. He was a great communicator and prompt in his response. We had a fridge leak that damaged our wood floors in the kitchen and leaked into basement ceiling. They were a one-stop-shop to: perform damage remediation (dried out the floor and ceiling), repair (fixed drywall, replaced floor boards, sanded and stained entire first floor - including moving all our furniture and appliances - cleaned ducts and surfaces, painted). Nick, the project lead, is my hero. He was so helpful - addressed all my questions and put me at ease - and made some incredible recommendations that helped us transform our space. They brought in a great team (love Alan!) who were respectful and enjoyable. They also helped us navigate the insurance process. I really can't say enough great things about them. It was such an annoying issue to deal with, but they made it so much better. read more

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Had a small sewage back up in the basement that required clean up. Rapid Response lived up to their name and came out to the house quickly. Nick gave a lot of great maintenance advice and steered us towards a DIY solution, as opposed to the near $2,000 quote that I got from the other remediation company that looked at it. Nick is the kind of honest service expert we all hope to find in dealing with homeowner issues. read more

Nick came to our home, he was on time and absolutely professional and prepared to do our entire job. We had some issues with mold as well as drywall and he was super reasonable and kind. Nick explained everything; he spent time with us and he really is a kind man who can be trusted and called a friend. It's rare to find someone down to earth who gives reasonable estimates on the spot and is able to accomplish a large task at hand. If anyone needs a direct referral and wants to talk to me personally I cannot recommend this gentleman more highly as a credible business man. read more

Nick and Daryl are some of the most honest and kind people I've had the pleasure of working with. When my tenants noticed a musty odor around the bathroom cabinets, Nick responded quickly and came out to inspect. Not only did he not charge me for the visit, but he also recommended a plumber, as he believed it wasn't a mold issue. I truly appreciate the honesty and kindness. I highly recommend them -- they're incredibly responsive and genuinely great people! read more

I trust Rapid Response and had a great experience with them! My unit leaked onto the neighbors and Nick came out to look at damage and was able to tell me that my unit didn't sustain water damage. He waited while the plumber was done assessing so that he could get a clear idea of why my unit leaked to the unit below mine and offered to write a letter to the condo board. I hope I don't need water mitigation again, bit would absolutely use them again if needed! read more

I had some ground water build up under my flooring in the basement due to pump failure. After the plumber replaced the pumps, the company called their restoration guy to come give an estimate to dry out water accumulation. They estimated $3k-$5k to remove the flooring and dry it out which did not include replacing the flooring afterward. I called Rapid Response for a 2nd estimate and Nick came out with an honest assessment and recommended that I simply go buy a dehumidifier and some fans to let them run for a few days which should do the trick. Appreciate the honesty and will definitely recommend them to others who may truly need their help. read more

After submitting an inquiry online at night, Daryl quickly reached out and hopped on a call to discuss our situation. He was very professional and informative. His estimate is fair and was very honest with what he thought was our best option. Customer service like this is rare to find! read more

My garden level condo had a pipe burst, flooding half of the unit. I had only six weeks to tear out, rebuild, and replace everything. Rapid Response and Nick were so quick, thorough, and clear in communications.. They worked quickly with my insurance company and helped overcome challenges with delivery delays. I am incredibly impressed and highly recommend to anyone needing restoration. read more

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Daryl was extremely helpful. He was very knowledgeable about all my questions and made me feel like I was talking with a friend who had my best interests in mind. Would highly recommend him and his business! read more

This is the second time we contact this amazing company. They are very professional. Fast communication. very honest too. I highly recommend them. read more

Rapid Response Restoration - They removed mold and installed a small vent. - Damage Restoration Near Me - Chicago, Illinois

I learned so much today regarding mold thanks to Daryl and Nick. From the moment I spoke to both men, I felt informed and confident they had my best interest in mind. Within just a few hours of my initial phone call, Nick was at my house on time and ready to help! He was professional, knowledgeable and extremely helpful. My mold problem was minimal but if you have a problem, call these guys!!! read more

Nick was absolutely the best! From tearing out or basement carpeting due to sewage backup, to working with our insurance company for billing, and getting new flooring put in after everything. His customer service, reliability, and efficiency are exceptional. You should absolutely give them a call! read more

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Quick response from Daryl and very helpful advice received. Will recommend and thank you.

Needed ceiling repaired after getting some water damage from a leak in the roof. Nick was quick to respond and easy to communicate with. After the job was dry we had a few spots that didn't turn out as intended and Nick was right back out the next morning to make it perfect. Much appreciated! read more

Darryl and Nick were great to work with. They came out quickly to provide a consultation for water damaged basement storage units. They provided a timely quote and the service was performed in a matter of days without any surprises compared to the original quote. I had a very positive experience working with them. read more

We encountered water damage in our main floor ceiling which impacted our flooring - RRR were very quick to respond and come out and inspect the damage and identify a plan to restore our house to its ideal condition. As part of their work they helped us identify what was causing the leak (second floor piping within a wall with a pin-hole leak) and gave us peace of mind that they had the issue in hand. Nick was very personable, reliable, and explained everything clearing from how to fix the issue as well as pricing. At the same time that we had the damage my wife unexpectedly delivered early and our schedule was all over the place and Nick and Bobby were both very flexible to our changing schedule while making sure the issue was fixed quickly. We really appreciated this a lot and they were very understanding. Our house now looks great and really recommend RRR with Nick and Bobby doing a great job with their work. Will definitely use again if others issues arise. read more

Indeed responsive... in the beginning. Basement flooded, family and neighbor helped remove water and items- not them. They called back and told me they'd help get my finished basement back to normal. $4k paid (to basically plug in a few humidifiers and fans for a few days, submit to my insurance, and spray down a anti mold solution) and well over a month later (flooding occurred in July), haven't heard from them since (no call back, voicemail "full") on the actual restoration/repair of my basement. Had to do that part myself. read more

Nick and his team were helpful during the cleanup following excess rain and flooding in the Portage Park area. My basement had been soaked with inches of drain backup from 6 inches of rain in two hours. Nick came the same day to assess the issue and provided a quote within a day. The work started within 2 days which was a fairly swift turnaround. He and his crew came on the days promised and I was satisfied that Nick did everything promised read more

Rapid Response was exactly that! They got back to me immediate after requesting a quote. They were able to come out that day - quote later in the day - and worked performed 2 days later. Exceptional service and communication. Thorough explanation of work performed, and some extra hints and tips at no additional charge. These guys are legit! Highly recommend. read more

I called Rapid Response after a day of heavy rain led to water in our basement. Daryl picked up immediately and connected me with Nick who came out the next morning first thing. While I didn't use Rapid Reponse's services, Nick's knowledge and experience led me to the company who fixed our issue. I would definitely call Rapid Response in the future! read more

Willing to help explore the issue(s) that were creating our mold problem. Great folks to work with if you are unsure exactly what needs to be done, because they're willing to act as partners in getting to a solution. read more

Nick and Daryl were both fantastic! Immediately got in touch with me and assessed the situation honestly and it turned out we didn't need anything done professionally, and he was not trying to sell me a bill of goods I didn't need! Their honesty and transparency is why I not only recommend them but will call them first should we need anything they provide! Thanks Daryl and Nick! read more

Nick, Manny, Caleb, and Bobby did a fantastic job refinishing our bathroom. We are in an older building with a very tight bathroom. The crew encountered a bunch of different issues working on the bathroom. Not a problem though they put in the time and effort to make it perfect. We love the new bathroom, makes our condo so much nicer!! read more

Nick was great to work with and he provided quick and professional help when we had a leak in our condo ceiling. His quote was very reasonable and I would definitely use him again. read more

Extremely responsive and reliable service. The storms caused my toilet to overflow and Nick was able to come out to my place to take a look within a few hours of calling him. Other companies said it would take days before they could come out, but Nick was there very quickly and gave me candid advice without trying to nickel and dime me. Would recommend to anybody! read more

Absolutely professional work and truly Rapid Response Restoration. I called Nick in the morning, on a plumber's recommendation, and by 1 pm he was out to take a look at the needed ceiling repair. Nick gave me a reasonable quote to complete the work, but that's not the best part. He quickly understood that I would be without air conditioning until the restoration was complete so he adjusted his schedule to stay and finish the job. Nick saved the day during the three hottest days of the year! Highly recommended! read more

Rapid Response Restoration - Water damage from failed AC drain pipe above our condo. - Damage Restoration Near Me - Chicago, Illinois

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Rapid Response Restoration was great to work with and did a fantastic job. We had water damage in our bathroom that required new drywall, grouting, painting, and mold removal. Nick and his team worked quickly and thoroughly and did a great job on everything. The team realized there was less work in the effort than originally quoted and adjusted our invoice down even after the work was done. In addition, Nick showed us some tips on future damage prevention and mold mitigation even leaving behind some some materials to help us out. We will be asking them to come back for any future home projects/problems. Also, everyone wore a mask the whole time they were in our home. read more