When buying a home, you want your inspector to be an expert at building envelope, MEP, but also…read morereview aesthetics. Mike excelled in each of those areas. I come from a construction background and I was extremely impressed with the final report we received from Mike Roche. Also, when I had questions during the inspection .... he had answers and explained them so it was simple for both me and my significant other to understand. After reviewing the report, I had some follow up questions and Mike was readily available for a conference call that lasted 15 minutes because he was able to answer any concerns confidently and quickly. Would 10/10 recommend.

I've been working with home inspectors for 20 years and these guys are truly the best, they were…read morevery knowledgeable, detailed oriented, and great at communicating, and explaining the report to us. Also, the turnaround time was excellent report was ready within 24 hours. I will definitely use them again.

I lived in this building at 1 W Superior St for nearly eight years, and until recently, I had a…read morevery positive experience. I was a model tenant, rent always paid on time (automatically), respectful, and never caused any issues or received complaints. About a year ago, management changed, and everything shifted. Out of nowhere, I received a notice that I would need to move out at the end of my lease term with absolutely no explanation or justification. After nearly a decade of being a reliable, low-maintenance tenant, this felt not only dismissive but completely unprofessional. This kind of treatment speaks volumes about how the new management operates. There was no effort to communicate, no consideration for tenant history, and no basic level of respect. Being forced to move under these circumstances created a significant financial burden and major disruption to both my personal life and my business. People should be aware of how quickly things can change here under the new management. If they're willing to do this to a long-term, responsible tenant without cause, it raises serious concerns about their overall practices and how they treat residents. I would strongly caution anyone considering moving into this building to think twice. Stability and trust matter when choosing where to live, and unfortunately, the current management does not demonstrate either.

Prospective tenants of Unit 3502 (2 bed/2 bath), this one's for you. Here's our honest experience…read moreliving at One Superior Place. My partner and I moved into the apartment on a 6-month sublease with plans to renew. After speaking with management and the previous tenants prior to signing, we expected a typical year-over-year increase. Unfortunately, the renewal offer was nearly $400 more per month than what we were paying. After several conversations with management, who told us lease terms were determined by ownership and were non-negotiable, we made the difficult, stressful, and expensive decision to move. My assumption is that the unit was previously under market value, but it was still disappointing, especially since prior and current tenants we spoke to had never experienced such a dramatic increase. When attempting to understand the increase, we were told that rate hikes like this are "not uncommon," so major warning if you're interesting in signing. The unit is now back on the market and has remained vacant for over 2.5 months at nearly ONE THOUSAND DOLLARS more per month than what were initially paying starting in September 2025. For the dog owners: I've lived in many apartments, but never one that claims to be "luxury" while so consistently neglecting the maintenance of its dog facilities. During the winter months, without exaggeration, there were often dozens of piles of dog waste throughout the dog run and even throughout garage we paid $300+ to park in. You can imagine what it was like when cars would run it all over. Waste would be left for days, even during dangerously cold temperatures, making the space virtually unusable, despite a fully staffed maintenance team and several complaints from other tenants. One quirk of this specific unit is that the HVAC system (or something similar, pipes? I don't know) is situated directly above the unit. Every day, around the same time, we'd hear these loud noises multiple times per hour, which I can only describe as a bowling ball being dropped on the ceiling. It scared our dog so badly that she would hide in the bathroom for hours, shaking and panting, and often wouldn't eat due to stress. It only started towards the end of our lease, and I thought it was out upstairs neighbors for awhile. When I spoke to her, she confirmed it appeared to be an issue with the building's infrastructure. We were also able to hear our neighbors through the vents, so for us, that meant dogs barking, babies crying, and regular-volume conversations. That comes with living in an apartment, but just know that sound travels significantly. Finally, regarding "luxury" living: if you're looking for a small, severely dated gym/workspaces and a unit that aesthetically looks like it hasn't been updated since 2004, look no further than One Superior Place. If you're a prospective tenant who can afford $4,471+ in rent, plus utilities, electric, and internet, I would strongly suggest exploring other options. UPDATE: I originally posted this on Google. 2 hours after my co-tenant's review was posted, a woman named "Sarah S," claiming to be a resident of 4 years (with a seemingly AI-generated profile picture and no prior review history on Google) posted a 7 paragraph review of her own, line-by-line refuting our reviews. Makes you wonder why a tenant of 4 years would be checking their own apartment's Google reviews every few hours and take time our their day to write such a detailed response to a situation that doesn't impact her. She cared so much about our experience, it almost seems like she should apply for a job on One Superior Place's management team! ;) Management publicly responded to my Google review saying what we "threatened" to write a negative review if they didn't lower our renewal offer, when all we said was our experience with renewal will naturally factor into what we decide to share publicly as prospective renters deserve transparency around now renewals are handled. They also said we "loved" living at One Superior Place and that they explained multiple times how sublet rates differ from market rates, which was never relayed to us in the conversations we had with them prior to signing and after moving in. The reality is, few people can comfortably afford to move twice in 6 months. We received our renewal offer 3 months into our lease. At that point, our experience wasn't poor enough to put ourselves through the financial and personal burden of moving twice in a year. The extreme lack of professionalism and empathy from this management company and the lengths they went to paint us as liars to salvage their own reputations/KPIs is truly disturbing. We share our experiences publicly because this is quite literally the only way Chicago residents can protect themselves from predatory corporations like Greystar. I would never want what happened to us to happen to anyone else.

Matt is a mensch! What a kind and experienced plumber. During the hottest and busiest weekend, he…read moretook my call, walk me through all my options, never trying to upsell me on anything. So rare to find service providers like Matt. I will refer Matt to all my family and friends. Mus Chagal

Nothing makes me happier than seeing people become true experts at what they do…read more This company specializes in water heaters, and it shows. A few years ago, when ours unexpectedly went out, they were like a SWAT team. They arrived quickly, cleaned everything up, and had a new water heater installed in no time. This morning, I took a very cold shower, which was not how I wanted to start my day. We discovered the pilot light had gone out. My husband tried resetting it without success, so he called them. They asked him to send a few pictures, immediately diagnosed the issue, and texted him a short video showing exactly how to reset it. A few minutes later, we had hot water again. That's what great companies do. They're prepared, they know their craft inside and out, and they make solving problems look easy. If you need a water heater, I honestly wouldn't call anyone else. Thank you for always being there when we need you.

Great location - everything you need at walking distance. Very friendly staff and very efficient…read moremaintenance team.

So West77 is attempting to charge me for painting my own walls because they refused to touch up the…read morewalls before I moved into a bigger unit (I upgraded from a studio to a one bedroom.) Since this is the only negative item on my credit report, I feel obligated to share background on how they managed to turn a very positive, engaged community member into someone giving them one star on Yelp. Here's an email to them dated 8/27/2015. I'll upload the photo showing how the marked maintenance requests as complete when they were not. Thu, Aug 27, 2015 at 10:43 PM To be completely honest, I've been singing this building's praises to friends and coworkers for the last year, but now I am thinking that I might have made a big mistake by re-signing.... I am sure you don't want residents feeling that way, so I really do hope this is all due to some sort of glitch and not maintenance purposely ignoring and/or canceling my requests. And...if they need to cancel a request, how about letting me know??? So I"m not just waiting around? There has to be a better way. I can't in good faith recommend that my friends move in to this building given my experience at this point. Thanks, Emily

This was the best decision I've ever done. I used them to fit an ice cube machine- they were quick…read moreand it was so easy to get it done. Couldn't be happier with the decision. They were reasonably priced and very efficient

Great Service! I…read moreused the project request here on Yelp and the business reached out to schedule the service. Today the tech came out and serviced the refrigerator, stove and checked washing machine seals. He noticed the ducts needed cleaning so we have that scheduled once the parts come in for the other appliance. Tech was very knowledgeable and personable. Highly recommend this business. Pricing was affordable.

Tell Dispatch I'm Looking For Kriston For Appointment. He Did An Amazing Job For The Third Time…read more Kitchen And Toilet Faucets Replacement. Price Was Affordable. Book Kriston For Your Plumbing Issues. I Give Him A 5 Stars. Mr. R. J. Kwan

I don't know why this Roto-Rooter Plumbing & Drain Service guy is here ALL OF THE TIME for the past…read moretwo months, but if a plumber needs to show up almost every weekend for the past two months and constantly turn the water off in the unit above me (and, according to another owner, the water was off until 8 p.m. on July 23), it gives me the impression he doesn't know what he's doing. Additionally he keeps showing up in our parking lot and the front area, but he's using the Interim Condo Board President and a tenant as his assistant. Does Roto-Rooter Plumbing & Drain Service not provide backup when one of their employees needs someone else to assist? It seems like an insurance risk to ask two unlicensed people to stand around with him while he's climbing down into our sidewalk on a step ladder and has one tenant wearing orange gloves to help him (who I absolutely don't believe is a licensed plumber). Every single time this guy shows up, I end up with freezing cold water that will only get to lukewarm when he leaves. I've already notified the City of Chicago about my water not being hot anymore. I have to run it for at least 10 minutes on at least three occasions. Additionally, there is nothing on Roto-Rooter Plumbing & Drain Service site about repairing roof canopies, but one of your workers in a Roto-Rooter van was back and forth on our canopy making roof repairs all day on July 18, 2026. And the wood used during this canopy project led to a fingerprint-sized hole in the fiberglass material of one of my windows. It cost me $8.39 to buy a fiberglass repair kit from the damage caused while your employee was working on our canopy. While I have fixed my own fiberglass screen, my hot water never returned to normal. I have already filed a claim with the BBB and submitted photos to the City of Chicago for the van that was here. One way or another, I want my hot water back on, and I'm not paying for whatever he screwed up.

Larry and his team have been wonderful. I wish we had found him at the beginning of our journey,…read morebut are thankful we have found him now. He proceeded detailed knowledge of how we would approach our particular problems, gave tips on don't yourself options, and truly seemed to work to give the most he could for the least amount of money possible. I had a sense of relief and comfort as we spoke and know that he will hem us hey our home in the place we need. Someone who understand CIRS is so vital.

DISHONEST and VASTLY OVERPRICED, if you want my quick opinion…read more We had Larry and his team come to our house to do a mold assessment as one of our children had symptoms of mold exposure. After conducting the assessment, they initially left very positive. It was not until they called with the test results that things became dire. After they walked me through all the recommendations that needed immediate attention, I was left devastated. This would have taken months of construction work, an inconceivable amount of money and ruined parts of our house. Every wall covering had to come down, walls needed opening, a waterproof membrane needed to be dug all around the house..... our house was rebuilt only 6 years ago. So I decided to become my own expert at mold assessment. I consulted with my architect, two trusted builders, my HVAC company and another mold assessment company who charged me 1/5 of what Safestart charged. All these people could have benefited from me by conducted the remediation work, yet every single one of them disagreed with Safestart's assessment. I retested all areas, and the levels came back completely normal. I understand that Safestart has a dishonest way of testing. They clearly aim to be alarmist and cause panic with their clients to carry on with more remediation, more testing...of course one of the engineers who conducted the testing also happens to own an HVAC company and many of their recommendations were HVAC related. All I can say, is shame on you Larry & Darren. Your dishonesty caused me so much distress and you took advantage. I am armed with contrary proof of your testing. Sell your company, retire or do whatever you need to but stop taking advantage of clients who are just trying to make their families healthy again. If you are reading this review don't waste your money or put yourself in a stressful state by using this company. There are other companies that do much better work, are honest and do not try to take advantage. We spent over $7000 for the Safestart assessment and all the tests they recommended! They are not worth a penny. The only good thing that came out of this is that I can share my experience and that I have become very knowledgeable about mold testing and remediation!