I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

What started as a positive experience ended very poorly…read more Adam was initially responsive and able to start the project quickly. However, early on there were miscommunications within the team that led to additional work and scope we did not agree to, along with issues discovered during the job (like leaking fixtures). After mitigation, when we moved into the insurance phase, communication dropped significantly. I understand they were busy, but responsiveness became a major issue during a critical time when we needed guidance navigating insurance. Things took a sharp turn when Whitney (co-owner) got involved. She was extremely difficult to reach--despite 15-20 calls, we never received a callback. Communication was limited to email and often delayed. The tone also shifted to heavy legal language, including lien threats, which felt unnecessary and stressful given the situation. We were previously told we wouldn't be liable beyond insurance coverage, but that was not honored. In the end, we paid more out of pocket just to avoid prolonged back-and-forth. Key takeaways: - Do not sign anything without thoroughly reviewing the contract--verbal or email assurances mean nothing unless clearly written in the agreement -Poor and declining customer service--especially during the most important phase - Use of pressure tactics and legal language that adds stress during an already difficult time A disappointing experience overall and a costly lesson learned.

These guys were great! I was very pleased by how courteous and efficient they were and the price is…read morevery reasonable - we will be repeat customers!

They did an excellent job from start to finish. Communication was clear and professional, and…read moreeverything was handled efficiently. We were especially impressed that they were able to come out the very next day. We would definitely hire them again in the future and wouldn't hesitate to recommend them to others!

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

Nixon helped us navigate a ceiling leak in which his team needed to cut a hole in the ceiling and…read moreremove a light fixture, then repair it once we found and fixed the source of the leak. They did great work. They were very responsive, and worked around my schedule as we had some travel planned while this was going around. I'm very happy with the work they did for us.

Jon and his guys are top notch. Jon is the nicest guy I've ever worked with. They are competent,…read morehonest and professional. I highly recommend them!

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

A flood took out our basement, which was devastating, but thanks to this team of water damage…read morerestoration experts, our home is back to normal. We are so thankful for their amazing service.

From the owner: Our water damage restoration company is known for handling all kinds of infrastructure damage, so…read morewe can deal with water caused by weather or burst pipes, or fire issues. That's because our team is certified and insured to get your property back to being safe and beautiful, just like new. Plus, we can work with your insurance company to make sure you receive 100% of the coverage for fire and water damage restoration in Chicago that you're entitled to without any out-of-pocket expense.

I needed work done in my basement bathroom and they ER Bros were so quick to respond to my email…read more My bathroom tub was backed up and my wet bar sink was backed up as well. They came out and checked it out . They were professional and explained everything to me well and provided suggestions to me. I Must say, they did a great job! I will recommend them to family and friends.

From the owner: 24/7 Emergency services Water, fire and mold restoration…read more Cleaning/Janitorial services Demolition Services

I've used GetClean for several years, because their service is always impeccable. This week , their…read morecleaner, Maria, performed one of the best jobs ever done for me! GetClean is well-worth the cost, because they have top-notch employees who understand the difference between superficial and true, deep cleaning. Easy to book online, choose various services and get an honest quote!

Get clean is a very affordable app compared to other cleaning services in Chicago, and every…read morecleaner I have had has been excellent. They all stay the several hours, are friendly, thorough and efficient. They listen to my requests and truly take their time to get everything cleaned well