We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

Had a small leak from an old pipe that tracked down through multiple levels. Antonino, Shaundell,…read moreKyle, Jonathon, and Matt responded within 24 hours of calling and took care to not damage anything that didn't require disposal. Their promptness, reliability, and thoroughness and all-around coordination on water mitigation by CWF was very much appreciated.

Jon and his guys are top notch. Jon is the nicest guy I've ever worked with. They are competent,…read morehonest and professional. I highly recommend them!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

My friend had to call Roto-Rooter last month to figure out some water backing up in the basement…read more The technician very quickly discovered the problem, and got one of his co-workers with a better camera to come by so they could send it through and confirm his suspicion. Apparently since she's in Ukrainian Village, it is not surprising that the sewer outflow pipes to the street were an assortment of clay and cast iron. Needless to say, a section had collapsed. The two gentlemen who were there spent a decent amount of time on the phone to dispatch and to other technicians in the area to make sure that my friend could get this fixed the next morning. She is elderly and not being able to run water down the drains was not going to work for more than 12 to 24 hours. They were also very good at communicating with her as she is quite deaf, but they spoke clearly enough for her to mostly understand what they were saying. And what she didn't quite get, they were able to explain to her aide in Spanish so that it could be communicated later. I wish I were better with names so I could remember the names of any of the employees who came by either the first day or the second day, but they replaced the pipe with PVC and made sure that the camera could go all the way through to street level and drain out into the sewer. They also added an easier access panel to the piping so that if anything else happens in the future, they don't have to move the toilet and all that jazz to access, and it didn't cost any extra to do that which was nice. They were also friendly with her cat, and made sure he didn't get out when he attempted to sneak past them, which was greatly appreciated.

In early 2020 my late husband paid about $9000. to Roto-Rooter to unclog backed up…read morewater in our basement. I did not know about it. He was 75 years old at the time & wanted to be helpful & independent. When I found out by accident that this company had worked there & I knew he had paid everything by check, I went to his bank & asked for all checks paid to them in 2020. I was shocked to see he had paid them 3 checks all in one week totalling almost $9000. yet to this day, the basement still backs up & now has caused mold throughout the basement walls. I then called Roto-Rooter three or four times to ask for any contract that my husband may have signed. When I finally got it, I was shocked again to read a part that said if they need to use a camera to see a problem but can't due to anything in the way, then they can't guarantee the results. They had a place for the customer to initial their ok so my husband did. I asked them, how could you fix the issue if you did not know where it was. They have taken no responsibility. I am now suing them in small claims court. My advice to you is Do Not Use Roto-Rooter. You deserve better!!!! (See pic)

We unfortunately had a leaking roof that wasn't properly repaired as promised by the previous…read moreseller. While fixing our master closet, we discovered mold. After reaching out to several companies, we chose Moldman because they offered the best pricing, had great reviews, and came highly recommended by my best friend, who had used them for a similar issue. They responded quickly, provided an estimate, and gave us a fair price. The team was professional, communicative, and did excellent work. They sealed off the area, removed the damaged drywall, and treated the mold thoroughly. They later returned to install new drywall and insulation, and they primed the area to prepare it for painting. We're extremely happy with their work, and we were finally able to restore our master closet.

Benny did an amazing job removing mold in my 2 bathrooms! The walls look brand-new. He went above…read moreand beyond by making a suggestion in one of my bathrooms and making it happen! You should hire them!